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  • Archived

Firefox slow to start and responding to shortcuts

Hello, This issue started a month or two ago. Previously, Firefox takes about 1 second to start. The next day, starting my computer, Firefox consistently takes about 5-10… (read more)

Hello, This issue started a month or two ago. Previously, Firefox takes about 1 second to start. The next day, starting my computer, Firefox consistently takes about 5-10 seconds to start. Not only this, but it also takes 5-10 seconds for an already running Firefox to respond to links from external programs (e.g. Adobe Acrobat, Word), as well as opening a second Firefox window by clicking on the Firefox shortcut. Interestingly, everything is fast and smooth with normal browsing and opening a new window via Firefox Ctrl+N is fine. Other browsers and software have no issues (e.g. Chrome). This has been really frustrating as I'm heavily reliant on Firefox and I have tried the following methods to no avail:

• Disabling all add-ons / Start Firefox in Safe Mode • Reinstalling Firefox with fresh / no profiles. • Disabling anti-virus software (ESET Internet Security) • Uninstalling anti-virus software • Flushing DNS and resetting adapter • [WORKED] Starting Windows in Safe Mode • Disabling start-up services and processes systematically without Windows Safe Mode [Firefox slow again] • Disabling all services [still slow] • [WORKED for a few days...] Clean reinstalling WINDOWS • [WORKED for a few days...] System Restore (in between restore points I did almost nothing to PC, did not install any new programs, etc.)

Sounds like a software issue, but if you want specs: Intel 7700K, 16GB 3000MHz RAM, Z270, Nvidia 980 Ti, Crucial M500 SSD.

What are your thoughts? To me, it seems like something that run in normal Windows mode is slowing Firefox to start. Possibly conflicting apps? But I couldn't figure out which. Obviously, I can't run Windows in Safe mode all the time, so I was wondering if you have a solution?

Many thanks Cam

Asked by Cephas 12 months ago

Last reply by RobertJ 12 months ago

  • Archived

My fonts are getting displayed oversaturated only on Firefox, anyone knows how to fix this?

Hi, I'm just working on a new website, and I noticed something odd that happens only when I open the site via Firefox. On browsers like Safari and Chrome the rgb hex colo… (read more)

Hi, I'm just working on a new website, and I noticed something odd that happens only when I open the site via Firefox. On browsers like Safari and Chrome the rgb hex colour looks identical as in Adobe Photoshop or Apple Pages, where I created content, but Firefox seems to oversaturate the fonts quite nasty for some reason.

I attachted you a screenshot where it should be very visible. If this is a bug, is it possible to get this fixed soon? I don't really want to put a warning on my website for Firefox users if possible.

Asked by benjamin.kepinger 12 months ago

Last reply by cor-el 11 months ago

  • Archived

USBank printing Payment Confirmation pages not printing correctly. IE works fine. Started beginning of June. How do I fix this?

The USBank Payment Confirmation page has a print button. Using the print button used to print looking the same as the online screen, up until about the beginning of June,… (read more)

The USBank Payment Confirmation page has a print button. Using the print button used to print looking the same as the online screen, up until about the beginning of June, now it prints two lines for each online screen (ex: "Fees: No Fee" prints Fees: on one line and No Fee on the next line). Using IE instead of Firefox prints just fine. Also 70% or 100% printing makes no difference. Scaling is automatic.

Asked by Ken 1 year ago

Last reply by WestEnd 1 year ago

  • Archived

Update has everything everywhere

Hey, So Firefox updated to 68, it created a new profile, that's fine, my old profiles were fine, but as soon as I sign in to my Firefox account and sync, they're not. I h… (read more)

Hey,

So Firefox updated to 68, it created a new profile, that's fine, my old profiles were fine, but as soon as I sign in to my Firefox account and sync, they're not. I had to change a whole bunch of settings back to how I had them. I'm also trying to install the Dashlane Extension, but everytime I do, it keeps opening the new profile Firefox made, and I can't get in on the old ones. Do i now have to recreate all my old profiles?

Asked by luci c 1 year ago

Last reply by jscher2000 1 year ago

  • Archived

systematic tab crash on various website

Hi, I run firefox on Linux Mint 18.3 Cinnamon with kernel 4.15.0-36-generic inside Virtualbox (InnoTek Systemberatung GmbH VirtualBox Graphics Adapter (prog-if 00 [VGA co… (read more)

Hi, I run firefox on Linux Mint 18.3 Cinnamon with kernel 4.15.0-36-generic inside Virtualbox (InnoTek Systemberatung GmbH VirtualBox Graphics Adapter (prog-if 00 [VGA controller]). Since I believe Firefox 68, I got systematic tab crashes on various website like old.reddit.com bloomberg.com/europe or the login page of amazon.fr What I tried with no result : removing all extensions, cleaning and then creating a new profile, uninstall purge and reinstall firefox, disabling hardware acceleration, rebooting several times the VM. It only works with Firefox in Safe mode so there's hope.

When the tab crashes, there's no option to report the crash so about:crashes is empty. My VM has plenty of RAM (1,8 GiB used of 7,8 GiB) so I don't think it's due to an OOM killer.

Thanks for the help, I would like to keep using Firefox.

Asked by eatyourpotato 1 year ago

Last reply by TyDraniu 11 months ago

  • Archived

Can't sign in to Google/Microsoft Account

I cannot sign in to my Google Account as I cannot move past the username page. The Next button doesn't work and neither does hitting the Enter key. I also cannot sign in … (read more)

I cannot sign in to my Google Account as I cannot move past the username page. The Next button doesn't work and neither does hitting the Enter key.

I also cannot sign in to my Microsoft account as all I get is a blank page without even the option to enter the credentials.

I was able to sign in to these accounts before and only recently am I facing this issue.

Asked by vijaynarayanan2010 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Firefox autofills password field with incorrect password. How do I fix this?

OS: Zorin OS 15 Firefox Version 68.0.1 (64-bit) I have a website that I use and I have 2 accounts if that matters. When I select an account to log in with Firefox overwr… (read more)

OS: Zorin OS 15 Firefox Version 68.0.1 (64-bit)

I have a website that I use and I have 2 accounts if that matters.

When I select an account to log in with Firefox overwrites my saved password with I long string of letters and numbers for some reason.

What is going on?

How do I fix this?

Thanks!

Asked by Coffmn 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Is there a good password generator for Firefox for Mac?

I'm looking for a secure password generator to use with Firefox on a Mac that is similar to Apple's Keychain app for Safari. Does one exist? If so, how does it work? I'm … (read more)

I'm looking for a secure password generator to use with Firefox on a Mac that is similar to Apple's Keychain app for Safari. Does one exist? If so, how does it work? I'm using an iMac running MacOS Sierra 10.12.6 and Firefox 69.0.1.

Asked by MaryRB 12 months ago

Last reply by McCoy 12 months ago

  • Archived

Videos and Gifs getting glitched in Firefox

I been using Firefox over many years, but never came across this issue before. Something videos and GIF are glitches and can't see anything until I reboot the system. So … (read more)

I been using Firefox over many years, but never came across this issue before.

Something videos and GIF are glitches and can't see anything until I reboot the system. So to watch any videos I'm using Edge now.

I have reinstalled the Firefox and even my AMD Graphics card diver and even checked with different setting is the graphics control panel.

Please fix this bug. Thank you.

Asked by JL 11 months ago

Last reply by FredMcD 11 months ago

  • Archived

Is there anyway I can see the first time I visited a certain website?

For example: Say I visit google.com for the first time on June 17, 2018 and today I want to see when I visited google for the first time, and see the date I did. Is there… (read more)

For example: Say I visit google.com for the first time on June 17, 2018 and today I want to see when I visited google for the first time, and see the date I did. Is there anyway to see this information?

Asked by Ahmani 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Having trouble staying signed in.

Every time I open Firefox, I have to sign in to Sync and re-enter every password for every website. I have already gone into "Privacy & Security," selected "Use custo… (read more)

Every time I open Firefox, I have to sign in to Sync and re-enter every password for every website. I have already gone into "Privacy & Security," selected "Use custom settings for history" and left only "Cache" and "Form & Search History" checked. This does not work. Help!

Asked by scott.kendall09 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Why am I getting sent to a warning page for every website I try to go to including mozilla support

Every website I try to go to I get sent to a warning page and cannot go to the website, I even click advance to take the risk and continue on to the website but it takes… (read more)

Every website I try to go to I get sent to a warning page and cannot go to the website, I even click advance to take the risk and continue on to the website but it takes me to the same warning page. I tried to go to Mozilla support as well and same results. There is not one website that I have tried that I don't get the warning page.

Asked by mlea45 1 year ago

Last reply by jscher2000 1 year ago

  • Archived

Adding policy based custom configurations on a Extension

We are trying to install an Extension which captures performance metrics of end users of our Org , we need to push this extension to all the users in our Org via Policy b… (read more)

We are trying to install an Extension which captures performance metrics of end users of our Org , we need to push this extension to all the users in our Org via Policy based so that there is no user interaction for installing this plugin, however we are unable to find how to add details explicitly to the extension the details include the Host, port and version where the plugin will be sending the data , need help to find the appropriate details

Asked by akshay.allihor 10 months ago

Last reply by Mike Kaply 10 months ago

  • Archived

Slow download in Firefox

I test my speed. With firefox download speed are 341.9 Mbps , and with Chrome download speed are double 697.0 Mbps. I try refresh firefox, update firefox, reset to defaul… (read more)

I test my speed. With firefox download speed are 341.9 Mbps , and with Chrome download speed are double 697.0 Mbps. I try refresh firefox, update firefox, reset to default, remove and reinstal in other folders, upgrade to win10, but nothing work. My PC is HP Z400, with Win 7 x64 , with SSD, conection to internet is gigabit

Asked by office.copyservice 6 months ago

Last reply by john336 3 months ago

  • Archived

Firefox 68.0.1 YouTube HDR problem

Firefox 68 thinks that I have an HDR equipment and I have to watch HDR versions of differnet youtube videos instead of SDR. Video links: https://www.youtube.com/watch?v=h… (read more)

Firefox 68 thinks that I have an HDR equipment and I have to watch HDR versions of differnet youtube videos instead of SDR.

Video links: https://www.youtube.com/watch?v=hVvEISFw9w0&t=111s https://www.youtube.com/watch?v=vQVwkyn3-F8&t=131s https://www.youtube.com/watch?v=0FYjApop7Mk&t=8s https://www.youtube.com/watch?v=mHUOCxVT5ro&t=23s

This is an example, this glitch happens with every HDR bt2020 video. Edge and Chrome show SRD versions of videos as it should be.

This is Youtube info in Firefox 68.0.1: Codecs vp09.02.51.10.01.09.16.09 (337) / opus (251) Color smpte2084 (PQ) / bt2020

And this is youtube info for Edge: Codecs vp9 (272) / opus (251) Color bt709 / bt709

As you can see - different color profiles. I have no HDR monitor. Windows 10 HDR settings are grayed out. I have tested Firefox 68.0.1 on Windows 7 with old and slow NVIDIA card and on Windows 7 with middle-level AMD Radeon. Results are the same: Firefox shows HDR versions of the videos.

Btw: the problem in gone if I use Firefox 67.0.4. But problem remains in current Firefox Beta and Nightly. Also I have faced this problem in Firefox 68 for Android: it forces me to watch HDR versions of videos, while my smartprone has SDR screen. I ve got latest video drivers for my GTX1060_6GB. I have cleared profile, cleared cache, reinstalled Firefox, ran Firefox in safe mode. Nothing helped. I still forced to watch HDR videos on SDR equipment.

Asked by Sergey 1 year ago

Last reply by cmusicfan 11 months ago

  • Archived

Can't find my Firefox bookmarks on new computer with Windows 10.

I can't find my Firefox bookmarks on new computer with Windows 10 they are not in IE either. I can find my "favorites" on the HD but I can't import unless I do them one … (read more)

I can't find my Firefox bookmarks on new computer with Windows 10 they are not in IE either. I can find my "favorites" on the HD but I can't import unless I do them one at a time. I have tried all the options I could find but unless I missed something nothing is working. I thought Firefox bookmarks and other data was automatically saved to a cloud.

Asked by jsg7076 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Since Firefox was forcefully updated to 68.0 and higher nothing works. It’s so “SECURE” now not even the owner of the PC can access the web. I cannot check my e

Since Firefox was forcefully updated to 68.0 and higher nothing works. It’s so “SECURE” now not even the owner of the PC can access the web. I cannot check my email; I ca… (read more)

Since Firefox was forcefully updated to 68.0 and higher nothing works. It’s so “SECURE” now not even the owner of the PC can access the web. I cannot check my email; I cannot do any online shopping etc. I already downloaded and installed Opera browser. If someone knows how to do the settings so Firefox works again that would be nice otherwise I will be forced to just use other browsers

Asked by Slav 1 year ago

Last reply by Shadow110 1 year ago