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  • Archived

How to reverse "You've launched a older version of Firefox"

I commonly simultaneously use different versions of Firefox. Like right now, I'm partially thru the process of building a new profile for Fx69, while switching back and … (read more)

I commonly simultaneously use different versions of Firefox. Like right now, I'm partially thru the process of building a new profile for Fx69, while switching back and forth with using Fx 68, with it's old cpmplete profile.

Sometimes I mistakenly open the old profile with Fx 69, and get this "You've launched a older version of Firefox", and I have no choice but to replace the profile, because I don't know how to "reverse" what happened.

Somehow, this profile gets "tagged" or "flagged", for want of a better term, and I'm thinking there must be way to get rid of whatever change was made in the profile to prompt the popup.

Asked by noel_envode 8 months ago

Last reply by cor-el 8 months ago

  • Archived

Firefox crashes

where do i start? maybe work backwards--unresponsive, then crashing in safe mode as well. did the safe mode thing because i was getting "not responding"s, sometimes even… (read more)

where do i start? maybe work backwards--unresponsive, then crashing in safe mode as well.

did the safe mode thing because i was getting "not responding"s, sometimes even at startup, other times just randomly--and often crashes--sometimes after unresponsive, sometimes just out of the blue.

firefox has also been very slow for me pretty much since ver. 60+.

can't figure this out.

WTF could be the problem?

would crash report info help? there were many unubmitteds--submitted them all except for the two would not submit--say "failed" and reloading page gives same result. scanning through them randomly, most say EXCEPTION_BREAKPOINT, but i also saw EXCEPTION_STACK_OVERFLOW, EXCEPTION_ACCESS_VIOLATION_READ and EXCEPTION_ILLEGAL_INSTRUCTION. could be more, but i don't have the time to look through all 53 submitted reports from 4 june until now--before that, there were only 11 between 28 may this year and 7 december of 2017.

thanks for any info/advice!

Asked by circe801 11 months ago

Last reply by philipp 11 months ago

  • Archived

Why does PNC Online Banking not work on Firefox?

I've been trying to access PNC Online Banking using Firefox 67 and 68. It won't work, and I've had to use EDGE in order to do my online banking. I called PNC and they s… (read more)

I've been trying to access PNC Online Banking using Firefox 67 and 68. It won't work, and I've had to use EDGE in order to do my online banking. I called PNC and they said FireFox is not the best browser to use on their website. They suggested Chrome (which I refuse to do) or EDGE. Is there some sort of work around for this issue?

Asked by gregghelsel 11 months ago

Last reply by RobertJ 9 months ago

  • Archived

Does anyone at Mozilla use mlb.com? There has been a chronic problem since opening day where if you check scores for a 2ND game it forces you to the top.

There are multiple issues with Firefox and mlb.com. Since opening day. When you are checking scores and stats from each game Firefox forces the view to the top of the … (read more)

There are multiple issues with Firefox and mlb.com. Since opening day. When you are checking scores and stats from each game Firefox forces the view to the top of the screen. When you load the scores page it works fine with the first game, but any others it forces you to the top of the page after 5 seconds. This has been going on since April. There are other quirks too related to mlb.com. That is why I was surprised there were no baseball fans in Mozilla!

Asked by dUdE 11 months ago

Last reply by Jeremy Sanders 11 months ago

  • Archived

questions about: history and add a site to new tabs page

i am trying to make room for a new site on the new tab page. i have supposedly cleared my history, but sites keep showing up and all the spaces in all four rows are take… (read more)

i am trying to make room for a new site on the new tab page. i have supposedly cleared my history, but sites keep showing up and all the spaces in all four rows are taken up. i have clicked on "remove from history" for the sites that endlessly pop up. finally got a clear space--after manually deleting every site that came up--note--some would not delete. i find this curios. alas, the site i am trying to add via "three dots: add site" is not working. so, how do i actually delete more than 24 hours of browsing history? i can pull up the list of sites, but see no option to delete them. and, when you tell me how, is it possible to delete everything except what i have bookmarked/pinned to new tab? and why can i not add a site when there is now an empty space? really confused by this--but actually not as confused as to how long it took me to actually find how to ask a question. i am literally exhausted. thank you.

Asked by circe801 11 months ago

Last reply by Your Highness 9 months ago

  • Archived

I am blocked from accessing Facebook.

I get this rubbish: Did Not Connect: Potential Security Issue Firefox detected a potential security threat and did not continue to www.facebook.com because this web site … (read more)

I get this rubbish: Did Not Connect: Potential Security Issue

Firefox detected a potential security threat and did not continue to www.facebook.com because this web site requires a secure connection.

What can you do about it?

www.facebook.com has a security policy called HTTP Strict Transport Security (HSTS), which means that Firefox can only connect to it securely. You can’t add an exception to visit this site.

The issue is most likely with the web site, and there is nothing you can do to resolve it.

If you are on a corporate network or using anti-virus software, you can reach out to the support teams for assistance. You can also notify the web site’s administrator about the problem.

Asked by chris52 11 months ago

Last reply by Fergus_Magus 5 months ago

  • Archived

Why is an extension opening it's own window on start up of firefox.

When I start Firefox, an extension named AdBlockPlus opens a new window, without my permission. I would like to disable any extensions ability to open windows by themselv… (read more)

When I start Firefox, an extension named AdBlockPlus opens a new window, without my permission. I would like to disable any extensions ability to open windows by themselves.

Asked by jackdaniels1421 11 months ago

Last reply by FredMcD 11 months ago

  • Archived

I cannot set a master password in preferences. Why?

It is my first time entering a master password. When I set it, I get an error message that the password did not change, that the attempt was unsuccessful. However, it was… (read more)

It is my first time entering a master password. When I set it, I get an error message that the password did not change, that the attempt was unsuccessful. However, it was my first time, there was nothing to change.

Asked by kyanite 11 months ago

Last reply by cor-el 11 months ago

  • Archived

Why is Firefox does not displaying pages correctly

This has been happening for sometime now and im getting sick of it and on the brink of getting rid of it all together. Certain websites have parts of the page missing (m… (read more)

This has been happening for sometime now and im getting sick of it and on the brink of getting rid of it all together. Certain websites have parts of the page missing (mostly clickable links). Yet if i open the same page using internet explorer or google chrome everything works fine. I have read that deleting the chache and cookies helps resolve this (which i have done countless times) but the problem keeps coming back. It's ridiculous that you have to keep doing this. And yes my version of Firefox is up to date. Why is it that only firefox has this issue, surely it's about time something was done to sort it once and for all. Infuriating!!!!!

Asked by TKTrooper 11 months ago

Last reply by FredMcD 11 months ago

  • Archived

Old Firefox Data folder on my desktop after crash

It was not even a fall but simply opened without add-ons ,Permission setting and skins +oldfirefoxdata folder on my desktop. Completely changed the language and other … (read more)

It was not even a fall but simply opened without add-ons ,Permission setting and skins +oldfirefoxdata folder on my desktop. Completely changed the language and other minor settings Why?

Asked by Avatar 10 months ago

Last reply by FredMcD 10 months ago

  • Archived

modified cursor (white cross)

Hello, Since a couple of days my cursor on firefox is modifier and i can fixed him. It's like a white cross with point in the middle) (exit white arrow). Someone have a s… (read more)

Hello,

Since a couple of days my cursor on firefox is modifier and i can fixed him. It's like a white cross with point in the middle) (exit white arrow).

Someone have a solution ?

TY

Asked by dirich_gwen 10 months ago

Last reply by cor-el 9 months ago

  • Archived

Google reCaptcha doesn't work (as well as other google scripts)

Hello, I've encountered a problem, where Firefox doesn't show reCaptcha and many other google scripts and tools. If I open the console, I can clearly see, it can't load p… (read more)

Hello, I've encountered a problem, where Firefox doesn't show reCaptcha and many other google scripts and tools. If I open the console, I can clearly see, it can't load pretty much any <script> from .js file, regardless the source. Off course, most often from one of the google's pages, such as gstatic.com, googlesyndication.com, google-analytics.com, etc. Warning is usually followed by "Invalid chrome URI: /", but not every time.

I've already tried these steps to resolve my issue, but without any success. - restarted FF in safe mode without extensions (no change) - disabled all blocking features included in FF (no change) - checked, that javascript itself isn't disabled (it isn't)

I've even tried instalation of Waterfox and Pale Moon without importing anything from FF. It doesn't work there too. On the other hand, Opera and IE works fine, but I don't like them.

Could you please help me a bit? BTW, I have FF with the exactly same settings on my laptop, which is also synced with my account, and it works just fine. Both computers run Win7.

Asked by Trinom 10 months ago

Last reply by dennyem 8 months ago

  • Archived

Downloaded Firefox and now cant access pinterest and facebook or reset passwords. How to fix this?

Uninstalled and reinstalled Firefox because it wouldnt open. However I now cant access my pinterest account and had difficulty with facebook too but eventually got that s… (read more)

Uninstalled and reinstalled Firefox because it wouldnt open. However I now cant access my pinterest account and had difficulty with facebook too but eventually got that sorted in a very roundabout way. However when I received their emails with the reset password link I couldnt access them as my computer wouldn't allow it. I only have a few saved passwords for accounts and none of them work now What to do?

Asked by deegee1 10 months ago

Last reply by FredMcD 10 months ago

  • Archived

Firefox: changed to generic Image Size search

Previously, when searching for images, I was able to select the dimensions of the images I wanted to search for via the Tools tab e.g minimum 800 x 1200 px but now it jus… (read more)

Previously, when searching for images, I was able to select the dimensions of the images I wanted to search for via the Tools tab e.g minimum 800 x 1200 px but now it just shows "Icon, Medium, Large, Any Size." Can I get the more specific range of dimensions back again?

Asked by Pat1diver 10 months ago

Last reply by McCoy 10 months ago

  • Archived

Font size of bookmarks bar

Is it possible to change the font size of the bookmark bar? The text size and buttons are quite small on a large screen. Was wondering if there was a way to change the fo… (read more)

Is it possible to change the font size of the bookmark bar? The text size and buttons are quite small on a large screen. Was wondering if there was a way to change the font size. Thank you!

Asked by awdugger 9 months ago

Last reply by smotri 6 months ago

Favicons appear correctly in bookmarks, but not in URL window

Even though bookmarked sites appear with their favicons, no favicon is displayed for any site in Firefox and the other browsers I use. Even new bookmarks I continue addin… (read more)

Even though bookmarked sites appear with their favicons, no favicon is displayed for any site in Firefox and the other browsers I use. Even new bookmarks I continue adding continue to display the corresponding favicon, but none next to the website address. .

Asked by thalaharate 1 month ago

Last reply by Fire Marshal Bil 3 weeks ago

  • Archived

Too many processes, does not respond to setting!

I DON'T want 8 Firefox processes right from the start! And I CERTAINLY don't want 4 of them when I have set the limit to ONE!! I have also checked the dom.ipc.processCoun… (read more)

I DON'T want 8 Firefox processes right from the start! And I CERTAINLY don't want 4 of them when I have set the limit to ONE!!

I have also checked the dom.ipc.processCount which IS set to one. Firefox 68.0.

Asked by BertusHendrikus 11 months ago

Last reply by cor-el 6 months ago

  • Archived

I am too stupid to understand Firefox Sync - can I ask some dumb questions?

I keep getting messages to sign in or sync and when I follow the links it says open authenticator app and put in some code. I do not have an authenticator app on Windows … (read more)

I keep getting messages to sign in or sync and when I follow the links it says open authenticator app and put in some code.

I do not have an authenticator app on Windows 10 PC - what is this all about, please?

I must have been using Mozilla products for about 15 years but they are getting slicker and I am getting dumber - should I pack up and go back to Internet Explorer or even use Microsoft EDGE?

Asked by Andrew S Hatton 11 months ago

Last reply by cor-el 10 months ago

  • Archived

why does ff keep asking me to update logins?

I have saved logins and passwords. Lately when I log in to a site, I'm asked if i want to update my password. which I have not chnaged,, If I check update then my passwor… (read more)

I have saved logins and passwords. Lately when I log in to a site, I'm asked if i want to update my password. which I have not chnaged,, If I check update then my password is changed..?? and I will get an "incorrect password" when I try to login the site. Every time I log in a site I have to check "don't Update" or next time I will not be able to log in. What's happening. This just sarted happening today.

Asked by singelsj 11 months ago

Last reply by MrBeepa 6 months ago