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  • Archived

a downloaded file named "list.pdf" loses its extension

When a sender (Chase.Com) sends me a PDF named "List" something (mysterious) decides to delete the extension! I can fix it by copying the file elsewhere & then renami… (read more)

When a sender (Chase.Com) sends me a PDF named "List" something (mysterious) decides to delete the extension!

I can fix it by copying the file elsewhere & then renaming it by adding the missing ".PDF" - so I DO have a work-around.

However, what's the underlying cause?

The problem started occurring about 2 months ago.

 Jim

Asked by JPGaskell 1 year ago

Last reply by Pj 1 year ago

  • Archived

Font problem when printing from Firefox on macOS 10.14.3

I'm having trouble printing from Firefox 65.0.2 under macOS 10.14.3. Documents are displayed correctly in the browser, but when I'm trying to print, the fonts are substit… (read more)

I'm having trouble printing from Firefox 65.0.2 under macOS 10.14.3. Documents are displayed correctly in the browser, but when I'm trying to print, the fonts are substituted by garble (see image below), no matter if I send it to a physical printer, print to pdf or just open it in preview. I've tried following all the steps in https://support.mozilla.org/en-US/kb/fix-printing-problems-firefox, and even done a clean reinstall -- to no avail.

Any help would be greatly appreciated. I'd really prefer not to have to go back to using Safari ;-(

Asked by XiaYang 1 year ago

Last reply by XiaYang 1 year ago

  • Solved
  • Archived

Toolbar icons larger on a new Firefox installation on a new c: drive than on previous Installation

I installed Firefox to a new c: drive and imported bookmarks from the previous drive, but the toolbar icons are larger than before and not as many show up across the top … (read more)

I installed Firefox to a new c: drive and imported bookmarks from the previous drive, but the toolbar icons are larger than before and not as many show up across the top of the screen. I could not find any way to correct this in the settings or online.

Asked by TexasNative 1 year ago

Answered by jscher2000 1 year ago

  • Solved
  • Archived

Can't modify/delete or add www.amazon.com to bookmarks. Used to work ok, now nothing.

I have a large bookmarks with many folders after many years of Firefox. About 4 months ago I noticed I could no longer add/delete or modify any amazon.com bookmarks in my… (read more)

I have a large bookmarks with many folders after many years of Firefox. About 4 months ago I noticed I could no longer add/delete or modify any amazon.com bookmarks in my amazon folder. All other websites seem to work ok. Click on the star, doesn't open anything. Click add to bookmarks, nothing happens. Right click on amazon bookmark in folder, properties, doesn't list the properties properly and doesn't allow me to delete. I have just checked my mozilla firefox profile folder and there is 3 x places.sqlite files - places.sqlite, places.sqlite-shm, places.sqlite-wal. I haven't deleted or modified them because I would like to identify the problem. I have tried clearing data, refresh firefox and restart with add ons disabled but nothing. I am running Kaspersky Total Security but have disabled anti virus and firewall, no change. Don't know if it started when pocket was introduced. Don't want to leave firefox, have had it for many years but this problem with bookmarks is frustrating. Thanks in advance for any assistance.

Asked by surf2974 1 year ago

Answered by FredMcD 1 year ago

  • Archived

Google search results are page jumping

When i look for something in google and enter it first jumps to the right site for a tenth of a second and then jumps to antoher site that is not the right one, which lea… (read more)

When i look for something in google and enter it first jumps to the right site for a tenth of a second and then jumps to antoher site that is not the right one, which leads to ask.com or kenseq.com or pronto.com or smarter.com.

Asked by Albert-Gillissen 1 year ago

Last reply by FredMcD 1 year ago

  • Solved
  • Archived

Firefox completely locks up and can't click on pages, switch tabs or open menus. FF 65.0.2 64bit, Win10 Pro 10.0.17763 build 17763

This happens while browsing different pages and doesn't seem related to a single web page, around 10 tabs open none using much resources. Computer CPU usage and ram usage… (read more)

This happens while browsing different pages and doesn't seem related to a single web page, around 10 tabs open none using much resources. Computer CPU usage and ram usage are at under 50%.

I only have a single extension, lastpass, which i disabled and still get the same results.

Asked by craniumboy 1 year ago

Answered by craniumboy 1 year ago

  • Archived

Online Films Won't Play

Hi Everyone, I took out a subscription with the British Film Institute (https://player.bfi.org.uk/subscription) After registering without difficulty, I found I could only… (read more)

Hi Everyone, I took out a subscription with the British Film Institute (https://player.bfi.org.uk/subscription)

After registering without difficulty, I found I could only play the "Free" films and not those available on subscription.

BFI Support seem to think it is something to do with a conflict of privacy/security settings and I wondered if anyone had come across anything similar -- or had any good ideas for resolving it?

I am running F/F Quantum 65.0.2 as my main browser, with DuckDuckGo Privacy Essentials, AdBlock and AdBlock Plus.

I have "whitelisted" the BFI site in DuckDuckGo but it has made no difference.

Thanks,

Ian

Asked by IanGreen 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Cannot connect to Hotmail

I just installed Firefix, ran CCleaner to clean browser files and Registry. Now when I go to outlook.live I get "Network Protocol Error An error occurred during a connec… (read more)

I just installed Firefix, ran CCleaner to clean browser files and Registry. Now when I go to outlook.live I get

"Network Protocol Error

An error occurred during a connection to outlook.live.com.

The page you are trying to view cannot be shown because an error in the network protocol was detected.

   Please contact the website owners to inform them of this problem."

Hotmail was working with Chrome immediately before I installed Chrome.

Asked by robmm76 1 year ago

Last reply by robmm76 1 year ago

  • Archived

How do I get an extension ("Tomato Clock") to sound the alert notification?

The alert displays visually, but I don't notice it. The options have a checkbox for Notification Sound I have --Checked my sound levels --Recently refreshed FireFox (for… (read more)

The alert displays visually, but I don't notice it. The options have a checkbox for Notification Sound

I have --Checked my sound levels --Recently refreshed FireFox (for slowness)

Allie Windows 7 computer, Firefox Quantum

Asked by McAllie 1 year ago

Last reply by McCoy 1 year ago

  • Archived

I have enabled the master password, but when I start Firefox two boxes for entering the password appear.

When I start Firefox the prompt for the master password appears immediately, but the a few seconds later a second box appears directly over the first. I have learned to … (read more)

When I start Firefox the prompt for the master password appears immediately, but the a few seconds later a second box appears directly over the first. I have learned to wait for the second prompt to appear and then cancel it and type the password in the first box, but either box will work. It is just annoying because the second box generally appears while I am in the process of typing the password in the first box which is why I now wait on the second box to appear before entering the password. This is on an HP Elitebook running Windows 7 Professional 64 bit.

Asked by Daryl_W 1 year ago

Last reply by Daryl_W 1 year ago

  • Archived

Firefox won't play any videos, except for youtube. Tried reïnstalling and turning off hardware acceleration, still nothing

Title says it all, i can't get any videos to load. On my laptop everything is fine but on my desktop it just doesn't work. I tried chrome and it seems to work on there bu… (read more)

Title says it all, i can't get any videos to load. On my laptop everything is fine but on my desktop it just doesn't work. I tried chrome and it seems to work on there but i prefer to keep using firefox

Asked by linnymini 1 year ago

Last reply by FredMcD 1 year ago

  • Solved
  • Archived

Enforce settings in AD domain

Hello, I'd like to enforce some settings within the AD domain of my company. Mainly settings "security.enterprise_roots.enabled" to true, as we have some additional CAs i… (read more)

Hello,

I'd like to enforce some settings within the AD domain of my company. Mainly settings "security.enterprise_roots.enabled" to true, as we have some additional CAs in use.

What would be the best way to achieve that?

Kind Regards, Yannick Schinko

Asked by ConnectingMedia 1 year ago

Answered by ConnectingMedia 1 year ago

  • Archived

DuckDuckGo Support Address

Hi Everyone, Does anyone know how to contact Technical Support at DuckDuckGo please?? I have a block validation checks issue (apparently) with which I would like some hel… (read more)

Hi Everyone,

Does anyone know how to contact Technical Support at DuckDuckGo please??

I have a block validation checks issue (apparently) with which I would like some help in solving.

Thank you,

Ian

Asked by IanGreen 1 year ago

Last reply by IanGreen 1 year ago