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  • Archived

When Safe Mode gets the job done but disabling all extensions does not

Hey! Weird problem: I could not login via google, facebook or similar accounts on websites that support it. So I tried disabling all extensions and restarted FF without a… (read more)

Hey! Weird problem:

I could not login via google, facebook or similar accounts on websites that support it. So I tried disabling all extensions and restarted FF without any luck. I then tried Safe Mode and it gets the job done but when I reset/refresh FF and get the extensions I wanted back it does not work again even if they are all disabled!

any insight on that? is there like a hidden extension that blocks it? I'm on the latest FF for Mac (el cap)! thanks, your input would be highly appreciated!

Asked by hexeric 4 years ago

Last reply by CiaoBella1 3 years ago

  • Archived

Used Refresh in error. Cannot find "New Firefox Profile Folder" to reinstall old bookmarks etc.

In the Firefox Help pages it says "5. Open the New Firefox profile folder", but it does NOT say how to do this! I am still using Windows XP which is fine with Virus and … (read more)

In the Firefox Help pages it says "5. Open the New Firefox profile folder", but it does NOT say how to do this! I am still using Windows XP which is fine with Virus and Spyware protection and I never use online banking. The old bookmarks etc files appear to be there, it is just that I cannot find how to open the profile folder to paste them back.

Asked by duckhelp 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

Firefox crashes everytime i try to open it (both normal and safe mode)

Was sent to this page by https://support.mozilla.org/en-US/kb/firefox-crashes-troubleshoot-prevent-and-get-help#w_get-help-fixing-this-crash Firefox crashes everytime I t… (read more)

Was sent to this page by https://support.mozilla.org/en-US/kb/firefox-crashes-troubleshoot-prevent-and-get-help#w_get-help-fixing-this-crash

Firefox crashes everytime I try to open it (both normal and safe mode). Tried removing my Profiles folder under appdata\local\mozilla and appdata\roaming\mozilla. but still the same issue.

Crash ID: bp-23560b65-940f-4f1e-bdf7-3aaf62160531

Mozilla Crash reporter details:

AvailablePageFile: 11505942528 AvailablePhysicalMemory: 3096944640 AvailableVirtualMemory: 4072656896 BlockedDllList: BreakpadReserveAddress: 46399488 BreakpadReserveSize: 67108864 BuildID: 20160502172042 CrashTime: 1464723176 InstallTime: 1462655433 ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 1 SecondsSinceLastCrash: 366 StartupTime: 1464723171 SystemMemoryUsePercentage: 63 Throttleable: 1 TotalPageFile: 17087877120 TotalPhysicalMemory: 8544878592 TotalVirtualMemory: 4294836224 UptimeTS: 13.553752153 Vendor: Mozilla Version: 46.0.1

This report also contains technical information about the state of the application when it crashed.

Asked by osubscr_ff 3 years ago

Last reply by jscher2000 3 years ago

  • Archived

FF lockup due to advertiser javascript

When browsing on some websites, FireFox will become totally unresponsive and will, on occasion display a dialogue that gives the options to continue running a script, deb… (read more)

When browsing on some websites, FireFox will become totally unresponsive and will, on occasion display a dialogue that gives the options to continue running a script, debugging a script or stopping a script. In all most all instances selecting the stop script fails to do so and Firefox remains in an unresponsive state and in some cases the FF thread must be killed in task manager in order to recover.

During the recovery process one must quickly stop the offending website before it has a chance to run the script again or you must again, stop FF from running using Task Manager.

I realise that javascript can be turned off for certain domains, but how is someone supposed to predict what domain he/she will end up on in a typical net browsing session?

Mozilla please fix this issue and prevent wayward scripts from locking up FF. This issue was resolved in earlier versions but it has returned in this version 46.0 and the previous version of FF.

I would welcome any comments and effective solutions for this issue.

TIA

Asked by trumpy81 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

the black bars on the sides

Hello. I addressed this issue in support of Twitch, and they sent me to you. I have black bars on the sides of the stream when I look at Twitch. In the screenshot you see… (read more)

Hello. I addressed this issue in support of Twitch, and they sent me to you. I have black bars on the sides of the stream when I look at Twitch. In the screenshot you see them. In full screen mode, or on other sites (YouTube), there are no such problems. I tried the techniques described here https://support.mozilla.org/en-US/questions/1095782, but nothing helped. http://prntscr.com/b9r7at

Asked by Praime 3 years ago

Last reply by jscher2000 3 years ago

  • Archived

Receiving SEC_ERROR_UNKNOWN_ISSUER on all sites because of which I am unable to access anything

The issue is with my firefox installed on my dell inspiron, working on windows 8.1. I am unable to access any site, even the google home page does not open and displays "… (read more)

The issue is with my firefox installed on my dell inspiron, working on windows 8.1. I am unable to access any site, even the google home page does not open and displays "Insecure connection" with error code: SEC_ERROR_UNKNOWN_ISSUER. I am writing to you from my computer but the problem is with firefox installed on my dell inspiron. I tried to download some malware scanners mentioned on the mozilla support site but I'm unable to load any site on the laptop.

Asked by NidhiS 3 years ago

Last reply by jscher2000 3 years ago

  • Archived

What happened to the search bar on my upload screen?

I just updated firefox. As soon as I did, I am no longer able to search files for upload! I need that feature! I use it dozens to hundreds of times daily! It's one of the… (read more)

I just updated firefox. As soon as I did, I am no longer able to search files for upload! I need that feature! I use it dozens to hundreds of times daily! It's one of the most important functions! Even the button below on this page, 'browse' to add image, I can choose files, but I need the search function back!!!!! Please help!!!!!!

Asked by psteve420 3 years ago

Last reply by James 3 years ago

  • Archived

Won't open. Crash Reporter keeps starting

Starting this morning, when I tried to open FF, Crash Reporter popped up. When I tried again, same thing. It takes 3 to 6 times of "restart firefox" before FF finally ope… (read more)

Starting this morning, when I tried to open FF, Crash Reporter popped up. When I tried again, same thing. It takes 3 to 6 times of "restart firefox" before FF finally opens.

I restored via MozBackup to a version of a month prior, but no difference.

I tried starting Safe Mode. The first time, it opened. I then closed FF, and every next time, same old problem.

I tried disabling all add-ons. No change.

I entered: about:crashes and got a long list of bp files. What might I try??? Windows 7, FF 46.01 Report ID Date Submitted bp-551bd9f0-0d7d-4326-8f73-5376e2160528 5/27/2016 6:50 PM bp-037e537a-dc87-45d1-9430-534422160528 5/27/2016 6:50 PM bp-2cc66d09-da59-4159-b5ab-3f9c92160528 5/27/2016 6:50 PM bp-d3c4d7ef-db02-4283-a697-80e302160528 5/27/2016 6:50 PM bp-436b4cf5-a105-4f70-bc4f-ec8242160528 5/27/2016 6:50 PM bp-8785b3e1-7a53-4e69-b51e-9d56a2160528 5/27/2016 6:49 PM bp-5605d879-b958-40e8-85dd-aeee42160528 5/27/2016 6:48 PM bp-2fb86f6c-4ffb-4822-90cb-ca7d62160528 5/27/2016 6:48 PM bp-98e22ac4-bb85-4c63-b95a-c5c2c2160528 5/27/2016 6:47 PM bp-6ee3f228-1168-4bc6-88a6-a59aa2160528 5/27/2016 6:41 PM bp-dbc98ca2-e00f-4298-9190-8cb972160528 5/27/2016 6:41 PM bp-7e7b8bfb-827d-43a1-a035-8dadb2160528 5/27/2016 6:41 PM bp-55de2552-b963-4643-be57-3f0852160528 5/27/2016 6:41 PM bp-e1c30530-60f8-4726-a6a2-f02a32160528 5/27/2016 6:41 PM bp-76dc287d-111f-4207-b071-fda162160528 5/27/2016 6:41 PM bp-6c98c8ca-1c48-45cf-af95-8bd722160528 5/27/2016 6:40 PM bp-4c1d213a-9c55-4d5c-9f31-2b8202160528 5/27/2016 6:40 PM bp-abf4fbe5-a117-411b-84fd-845102160528 5/27/2016 6:40 PM bp-e9c4d701-edbe-47b7-a486-70ee52160528 5/27/2016 6:40 PM bp-83b9fb7c-784e-428e-a27b-c4bac2160528 5/27/2016 6:40 PM bp-d95cfec1-5981-4a6b-8a9d-fcb652160528 5/27/2016 6:40 PM bp-4664dd46-dfce-48fd-b238-1f5452160528 5/27/2016 6:40 PM bp-b3544fd5-c50d-4c64-b1ca-a03d12160528 5/27/2016 6:38 PM bp-43f8fabe-4acc-4def-b675-60bf22160528 5/27/2016 6:32 PM bp-41d5ed9d-57cc-4a6b-b3d7-db3a92160528 5/27/2016 6:32 PM bp-e99f889a-78e0-40c9-af79-1c0c12160528 5/27/2016 6:22 PM bp-43a526f1-91f5-4151-9fa9-c0d142160528 5/27/2016 6:22 PM bp-bcce640f-9bfe-4a48-abe5-5cb0e2160528 5/27/2016 6:22 PM bp-55feae0e-9ea9-4239-b763-740ee2160528 5/27/2016 6:22 PM bp-06824a73-e69b-4cff-989b-4a3d32160528 5/27/2016 6:22 PM bp-0b757558-c30e-4aee-a914-9a0aa2160528 5/27/2016 6:20 PM bp-abb77875-9c73-4f29-9765-5db552160528 5/27/2016 5:16 PM bp-36d6b817-71a2-4944-88d0-8a17c2160528 5/27/2016 5:16 PM bp-9c28aec3-0ff8-4d4b-8ab4-dfeaf2160527 5/27/2016 9:35 AM bp-17cd317a-dcab-4e3e-a2a7-236b12160527 5/27/2016 9:35 AM bp-b4f1de28-6ae1-413a-be08-8967f2160527 5/27/2016 9:35 AM bp-6b45c68a-87b2-409f-8b01-f90572160527 5/27/2016 9:25 AM bp-ccf6f88d-30dd-480d-970f-a4c472160527 5/27/2016 9:25 AM bp-f4828689-8988-444a-a6e0-c94df2160513 5/12/2016 10:51 PM

Asked by thechamlin 4 years ago

Last reply by philipp 3 years ago

  • Archived

V.46 + slow to open and freezing

Ever since I've downloaded any new version of Firefox since v.44 the browser takes forever to load and if it does it freezes. Why is this happening? Could it be because… (read more)

Ever since I've downloaded any new version of Firefox since v.44 the browser takes forever to load and if it does it freezes. Why is this happening? Could it be because my Mac OS is only 10.6.8? I'd really appreciate an answer from anyone on this.

Asked by cecer 4 years ago

Last reply by cor-el 4 years ago

  • Archived

Why does my bookmark toolbar disappear after every reboot?

My bookmarks disappear every time I reboot FireFox. In order to get them back I have to go to "view" & uncheck Bookmark Toolbars (which is checked) & then "view… (read more)

My bookmarks disappear every time I reboot FireFox. In order to get them back I have to go to "view" & uncheck Bookmark Toolbars (which is checked) & then "view" & re-check Bookmark Toolbars & they come back. But I have to repeat this sequence every time I open FireFox which annoying & the main reason I don't use FireFox as default (Ionly use it when I need a 64bit program with Java in other words @ work!

Asked by gtclover 4 years ago

Last reply by cor-el 3 years ago

  • Archived

I can't open my facebook account on Mozilla anymore. I can still open it on Internet Explorer and Google.

I use to be able to open my Facebook on Mozilla but not for the past week or so. I can still open it in Internet Explorer and Google so I know it is not my computer. … (read more)

I use to be able to open my Facebook on Mozilla but not for the past week or so. I can still open it in Internet Explorer and Google so I know it is not my computer.

Asked by SharonJBlack 4 years ago

Last reply by philipp 4 years ago

  • Archived

Disappearing eMail

I open my aol mail, read it, save it as New, but when I open it again it appears for only a few seconds,then disappears. This is only via Firefox not Chrome and not on th… (read more)

I open my aol mail, read it, save it as New, but when I open it again it appears for only a few seconds,then disappears. This is only via Firefox not Chrome and not on the android app. Thanks for the help.

Asked by HarrietLD 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

I cannot enable Saving Logins

Firefox 46.0.1, Mac OS 10.11.3 Some recent update has eliminated the Logins function. I never see the Key icon that is supposed to indicate the Login Manager is active. I… (read more)

Firefox 46.0.1, Mac OS 10.11.3 Some recent update has eliminated the Logins function. I never see the Key icon that is supposed to indicate the Login Manager is active. I have set all my Preferences to allow tracking and what-not, but none of my old Logins are ever entered in forms, nor can I save new logins.

Any advice would be appreciated.

Asked by Bucky_Edgett 4 years ago

Last reply by cor-el 4 years ago

  • Archived

Size of the screen set to 90% permanently

Dear Team, Kindly pls help on this issue immediately as I have a presentation to do by showing my web pages online. I want the screen size to be set as 90% ONLY i have ti… (read more)

Dear Team,

Kindly pls help on this issue immediately as I have a presentation to do by showing my web pages online.

I want the screen size to be set as 90% ONLY i have tired using the option of "layout.css.devPixelsPerPx" but did not work well.

The menu tab should look the same but then only the content to be seen at 90% please I do not want to use an ADD ONS, kindly let me know with about:config option only.

I have windows 8.1

Asked by BharathAnanth123 4 years ago

Last reply by cor-el 3 years ago

  • Archived

For Mac, update 46.0 has destroyed bookmarks, add-ons, preset passwords, toolbars, tabs, general formatting. Need Firefox to repair - cannot waste our time.

See question above. This has happened with numerous updates -- data destroyed, passwords, formatting and add-ons and bookmarks are lost by the thousands. This has stopp… (read more)

See question above. This has happened with numerous updates -- data destroyed, passwords, formatting and add-ons and bookmarks are lost by the thousands. This has stopped us cold as a company, losing significant revenues and much labor time to try and repair.

Why the f*ck does Firefox think it is okay to destroy customers data, disrupt their business materially and leave the customer holding the bag WITH NO IN-PERSON LIVE SUPPORT AVAILABLE FROM FIREFOX/MOZILLA TO REMEDIATE THE NUMEROUS PROBLEMS THEY HAVE CAUSED. THIS IS UNACCEPTABLE.

As a prompt to the "upgrade" to 46.0, Firefox has the nerve to ask the question: "Would you like to "freshen up" your Firefox?" HOW DARE THEY?

I FOR ONE WANT TO KNOW WHO AT FIREFOX IS ACCOUNTABLE FOR THIS!!!!

I EXPECT A PHONE CALL FROM THAT PERSON -- I HAVE CALLED INTO THEIR MOUNTAIN VIEW OFFICE THREE TIMES WITH NO RESPONSE AND I AM LOSING THOUSANDS OF DOLLARS AS OUR WHOLE TEAM WAS "UPGRADED" AT THE SAME TIME AND SO OPERATIONS JUST STOPPED.

COULD ANYONE IN THE SUPPORT GROUP WHO KNOWS THE ORGANIZATION, PLEASE PROVIDE A NAME AND CONTACT INFO INCLUDING PHONE FOR THE PERSON ACCOUNTABLE FOR THIS COMPLETE S***-SHOW.

THANK YOU.

Asked by Grateful_Dad 4 years ago

Last reply by jscher2000 4 years ago

  • Archived

What is eecohweb1.com, and why does it keep redirecting my searches?

Quite often, maybe every other day or so, while navigating to my regularly visited sites on Firefox a page will automatically redirect to https://eecohweb1.com/5171142995… (read more)

Quite often, maybe every other day or so, while navigating to my regularly visited sites on Firefox a page will automatically redirect to https://eecohweb1.com/5171142995655/e168b96dcf8e600121a9d71679334641.html It appears to be a legitimate Flash page where they say your Flash may be out of date. I think over a year ago I may have accidentally downloaded it, but haven't since and have ran all kinds of anti-virus and malware removal programs. I suspect this is the result of malware because Microsoft Security Essentials automatically pops up and says I was protected from something.

Anyone else have this problem? I've ran Microsofct Security Essentials, Malwarebytes Anti-Malware, AdwCleaner, and Stinger. They don't seem to find anything.

Asked by FireFoxFan1 4 years ago

Last reply by jscher2000 3 years ago

  • Archived

I have issues with privacy-keep.com and the answers you gave don't resolve the issue

I keep getting a pop up that say Mozilla prevented software from installing and do I want to install and when I say "No" it doesn't take me to the page that I was going t… (read more)

I keep getting a pop up that say Mozilla prevented software from installing and do I want to install and when I say "No" it doesn't take me to the page that I was going to. Just a blank page. The software is privacy-keep.com and the website is kijiji.ca. I have deleted cookies, blocked keep.com, went in in safe mode, scanned with mozilla, checked for plug in updates, contacted kijiji.ca and to no avail.

Asked by Linnyowl 4 years ago

Last reply by otttech 4 years ago

  • Archived

Auto Login not activated

Hello Suddenly last two weeks, Firefox always crashes but not it stopped little bit at the same time i noticed that when i open a website which i saved its login .. it sh… (read more)

Hello

Suddenly last two weeks, Firefox always crashes but not it stopped little bit at the same time i noticed that when i open a website which i saved its login .. it should be auto login but at the moment i need to put the username then Firefox fill the password by itself

so the problem is Firefox doesn't do auto login anymore .. i don't know why the privacy setting for History is ( Remember history )

I dont think because of the website because this problem is happening with me with all websites that i always visit

Asked by Puree 4 years ago

Last reply by FredMcD 3 years ago