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  • Archived

Crashing of Firefox frequently

Below are the Report ID details for the crash reports : 1) bp-3329a068-e4fd-4717-9cf2-343da2160225 2) bp-018480cf-1a98-499a-af3f-a82002160225 3) bp-69e73dff-9de3-4150-94… (read more)

Below are the Report ID details for the crash reports :


1) bp-3329a068-e4fd-4717-9cf2-343da2160225

2) bp-018480cf-1a98-499a-af3f-a82002160225

3) bp-69e73dff-9de3-4150-94b3-4c25f2160223

4) bp-855fe47f-21f1-458f-a020-8e6622160223

5) bp-36120f46-3b05-46bb-9e2d-5b6ec2160223

In a day Firefox crashes for more than 10 times and I need an immediate resolutions

Regards, Bharath

Asked by BharathAnanth123 4 years ago

Last reply by jscher2000 4 years ago

  • Archived

Firefox Windows "Vanish" & Re-appear on Restart

This is a continuation of the problem report (with the exact same question) that had no solutions and was recently closed. I have no idea why an active problem report was… (read more)

This is a continuation of the problem report (with the exact same question) that had no solutions and was recently closed. I have no idea why an active problem report was closed. This is actually the THIRD instance of this problem report.

I had another4 occurrence a few minutes ago. I installed three MS Windows 7 patches, and a reboot was required. After the reboot, Firefox started with only 10 windows - my main window was missing. I ran my script to archive and process the three files - previous.js, recovery.bat, and recovery.js . Then I exited Firefox and re-started it. On restart, all 11 windows were present. I still do not have an answer to these questions :

1) WHY does this occur?

2) When it does occur, WHAT DIAGNOSTICS can I run to help debug this problem? This is clearly a bug in Firefox, and I want it fixed. I assume that I am the only one who is experiencing this problem, and I am willing to do almost anything to help debug this problem when it next occurs.

For those who have not read the other two problem threads - I am always running the latest non-beta Firefox, and I always run with add-ons disabled. This is a Windows 7 Professional 32-bit system.

--Barry Finkel

Asked by bsfinkel 4 years ago

Last reply by John99 3 years ago

  • Archived

Firefox hangs and then crashes when opening multiple (esp. facebook) tabs

For the last few years, when opening multiple tabs (esp. facebook. For example 2 dozen of facebook tabs, usually much less if other websites are already loaded on other t… (read more)

For the last few years, when opening multiple tabs (esp. facebook. For example 2 dozen of facebook tabs, usually much less if other websites are already loaded on other tabs), black rectangles appear on the page, and after opening a few more tabs, Firefox becomes unresponsive and crashes. Since I already know what's coming, usually I don't let it come to this, but restart Firefox when black appears on the page. (to be more precise about this black thing: the whole page would be black and Firefox button and tabs would also not be displayed correctly (see attachment), and then when elements are graphically "rerendered", like on mouseover event, or when scrolling, they sometimes would be shown normally again.) Still, overall I've submitted so far over a thousand crash reports.

I tried reinstalling Firefox, "Refresh Firefox", and this behaviour still happens on safe mode. Since many times RAM usage would be maxed, I upgraded my RAM to see if the problem would be solved. While performance improved, the problem persisted and I found out there's no need for RAM usage to be maxed out for these crashes to happen. I believe unchecking the hardware acceleration setting didn't help either. I vaguely remember reading about an open bug about black on pages. One way or the other, any help or ideas how to solve this problem or what would be causing it would be greatly appreciated.

a link to my last crash report: https://crash-stats.mozilla.com/report/index/bp-e68350a0-bf08-4154-9c4a-caf9d2160204

Asked by amba2 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

Firefox very slow to close, pages open very slowly and I get a crash message on close

bp-cd94350e-7d4f-497d-af7f-f56fd2160205 04/02/2016 9:05 PM bp-7fbd5667-5d55-47a0-8c9b-d68b32160205 04/02/2016 8:30 PM This is a fresh install (I uninstalled and remove… (read more)

bp-cd94350e-7d4f-497d-af7f-f56fd2160205 04/02/2016 9:05 PM bp-7fbd5667-5d55-47a0-8c9b-d68b32160205 04/02/2016 8:30 PM


This is a fresh install (I uninstalled and removed all folders and registry entries before reinstalling). Ive run scans for infections.

Firefox is very slow to bring up pages (30 seconds minimum) while IE and Chrome are normal.

When I close FF, the firefox.exe process doesnt' close for 3 to 5 minutes ad then I get a "Firefox crashed" message.

I'm seeing this on a ton of machines (7 and Vista).

Please help!

Asked by brundleflyguy 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

I'm using firefox as an 'appliance' - and it MUST be locked to a specifc version. How do I prevent ALL updates to the browser?

I've tried all of the 'usual' advice - and yet, my appliance still got a forced update over the weekend. I need to disable all updates to the Firefox browser in this part… (read more)

I've tried all of the 'usual' advice - and yet, my appliance still got a forced update over the weekend.

I need to disable all updates to the Firefox browser in this particular (internal) appliance setup.

Asked by opa6x57 4 years ago

Last reply by ideato 4 years ago

  • Archived

When I try to follow instructions the options given are NOT the ones that show up on the website

When I try to change things in Firefox I am told what will show up in the window however, what shows up is not the same as predicted. and so I cannot follow the instructi… (read more)

When I try to change things in Firefox I am told what will show up in the window however, what shows up is not the same as predicted. and so I cannot follow the instructions and resolve the problem.

Product changed from Firefox to Thunderbird by moderator Andrew.

Asked by Jibse 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

Hanging on Launch, will start in safe mode. Most troubleshooting steps have been taken.

Hi! Hoping someone can help out here. Firefox has developed a problem where it will only start in Firefox Safe Mode. I've taken the following steps to try and get it work… (read more)

Hi! Hoping someone can help out here.

Firefox has developed a problem where it will only start in Firefox Safe Mode. I've taken the following steps to try and get it working under normal circumstances again:

1) Run several Malware detectors 2) Disabled all extensions and plugins that appear in the browser 3) Created new profiles, and have done a clean install (deleting the directory) more than once 4) Disabled hardware acceleration 5) No crash reports appear 6) Have tried opening with and without profile manager 7) Tried disabling firewall/anti-virus

All have the same result!

Any other suggestions would be GREATLY appreciated!

Asked by leonardthewiz 4 years ago

Last reply by cor-el 4 years ago

  • Archived

mozilla won't open- crashes

mozilla has been working for years on this computer yesterday i got a message from my godaddy acct that java script is disabled and it cant open. It was enabled. I uninst… (read more)

mozilla has been working for years on this computer yesterday i got a message from my godaddy acct that java script is disabled and it cant open. It was enabled. I uninstalled and reinstalled Java and mozilla several times trying to fix the problem. no help.

today mozilla will not open- crashes before opening. I have uninstall and reinstalled, restarted computer multiple times. Did a clean install, created a new profile (firefox did open one time after a restart- with new profile, but then crashed again)

i can not get into safe mode.

please help


Asked by john4heather 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

mybrowseraddon.com WAS appearing after each Firefox update on pc & mac, pushing unwanted addon. How do I eraditicate it from my computers?

With Firefox 45.0 just installed it did NOT appear. How do I know if it is truly eradicated from my home computers? RESET Firefox doesn't delete the old profile just r… (read more)

With Firefox 45.0 just installed it did NOT appear. How do I know if it is truly eradicated from my home computers? RESET Firefox doesn't delete the old profile just replaces it. With Sync it use it didn't matter that one PC has a clean install of Windows 10, apparently. This annoying Firewall-lite to install appeared at EACH Firefox update on ALL my computers - (2) PC and (1) Mac. The Mac does not even have Sync enabled. I did have the PC's Synched including Add-Ons.

I first noticed this annoying possibly malicious promotion of its Firewall-lite addon when I was installing Flashblock. Somehow Firewall-lite was what was linked instead of Flashblock, in the top search result Install button. If open Flashblock page the Install button at the bottom is correct.

I used the Firefox RESET option on 3 computers, resetting all my passwords as the price to pay. NOW at each website first new login I have to right click for Fill Login (name/email) and right click - Fill Password. Thanks mybrowseraddon com

Asked by Caramac 4 years ago

Last reply by James 3 years ago

  • Archived

Firefox 44 (x86) stopped working after clearing cache with CCleaner

I updated Firefox to version 44 (I had installed 32-bit version) and all went right and worked without a problem. Closed it and ran CCleaner to clear cache and most of th… (read more)

I updated Firefox to version 44 (I had installed 32-bit version) and all went right and worked without a problem. Closed it and ran CCleaner to clear cache and most of the cookies (I only have checked those 2 options for Firefox). After the cleaning Firefox didn't work well: pages were not loaded as if I have no connection and when I close the browser it shows Windows error 'Firefox has stopped working' and the browsers turns out to be nonoperational. Uninstalled it and deleted profiles in order to perform a clean installation of newly download 32-bit v.44 of Firefox. Which had the same outcome after using CCleaner.

I decided to try with the 64-bit and so far no issues even after using CCleaner... But I am not sure yet if I am ready to use the 64-bit version with (almost) no plug-in support.

Asked by userfpe 4 years ago

Last reply by Phoxuponyou 4 years ago

  • Archived

Having updated to Firefox 44.0, I have lost all my passwords.

I have followed the Firefox refresh procedure but my passwords are still missing. I have had to generate a login for Firefox to ask this question. It than saved this ha… (read more)

I have followed the Firefox refresh procedure but my passwords are still missing.

I have had to generate a login for Firefox to ask this question. It than saved this having remembered my old password login

What next?

Asked by SteveWells 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

How do you determine which device will be synced with what?

I have multiple computers, and I don't know which one is providing the "base" sync, or which one is being upgraded. It appears that new changes (an added extension, or bo… (read more)

I have multiple computers, and I don't know which one is providing the "base" sync, or which one is being upgraded. It appears that new changes (an added extension, or bookmark) gets "erased" by something. There does not seem to be a way to say PC 'A' is the device to sync to or, to say PC 'B' adds a bookmark and I want it reflected on 'A' and 'C.'

It would help if I could access or see the sync so that I could figure what is forming the "base" of my synced data, or if I could edit that directly to push to all devices.

Asked by rowan 4 years ago

Last reply by John99 4 years ago

  • Archived

written a new np plugin and followed https://developer.mozilla.org/en-US/docs/Plugins/Guide/Plug-in_Development_Overview#Installing_Plug-ins but cannot work

written a new np plugin (https://github.com/chrisDwarner/npruntimeSampleCode) and followed https://developer.mozilla.org/en-US/docs/Plugins/Guide/Plug-in_Development_Over… (read more)

Asked by arunachalamamsam 3 years ago

Last reply by the-edmeister 3 years ago

  • Archived

Ver 46 doesn't work on W7, had to downgrade to 44

Stored passwd does not work. Right-click link to new tab (or new window) does not work Back does not work Refresh page does not work Homepage is gone in start, but appea… (read more)

Stored passwd does not work. Right-click link to new tab (or new window) does not work Back does not work Refresh page does not work Homepage is gone in start, but appear when clicking on home symbol Googlesearch in firefox page (homepage) does not work Private window is gone

Asked by ggloersen 4 years ago

Last reply by cor-el 4 years ago

  • Archived

USER: FIREFX@jbo08l1f.default OBJECT: firefox-hotfix@mozilla.org VALUE: Mozilla Firefox hotfix

This file persistently comes back. "Rogue Killer" lists it under browser Question: Is this legitimate? if not......How do we stop it from returning. We have to constantly… (read more)

This file persistently comes back. "Rogue Killer" lists it under browser Question: Is this legitimate? if not......How do we stop it from returning. We have to constantly uninstall firefox and reinstall it to keep firefox working properly.

Thanks


David

Asked by abacusholdings 4 years ago

Last reply by philipp 4 years ago

  • Archived

How to fix firefox touch event on long touch?

I use firefox nightly 44.0a1 on Linux, I have enable Electrolysis and GTK3. Touch swipe works fine but when I touch too long the context menu appears then the touch swipe… (read more)

I use firefox nightly 44.0a1 on Linux, I have enable Electrolysis and GTK3. Touch swipe works fine but when I touch too long the context menu appears then the touch swipe and all other touch support is gone. How do I fix this?

Asked by organicchemistry_01 4 years ago

Last reply by guigs 4 years ago

  • Archived

Mozilla blocks a site as malware, Avast! blocks stopbadware.org access as certificate is invalid. Now what?

Mozilla shows and blocks homeshopmachinist.net as a reported attack page though I have been using it up until several hours ago for the past 5 years. I wanted to access t… (read more)

Mozilla shows and blocks homeshopmachinist.net as a reported attack page though I have been using it up until several hours ago for the past 5 years. I wanted to access the link MOZILLA gives to "unblock" it, as opposed to hitting the ignore button, and Avast! blocks access to that page, stopbadware.org as the certificate is invalid. You see the problem that has been created? What do I do to get out of this loop? Hoping for your sakes that the original blocking is legitimate and NOT a false positive. IF it turns out to be a false positive, good-bye AND I will spread the word.

Asked by RZbiteme 4 years ago

Last reply by Cat2k1 4 years ago

  • Archived

Why do I get a message from Kaspersky everytime I want to login to facebook with Mozilla Firefox?

As soon as I log into facebook with Mozilla, I get a warning that there is malware on my account from Kaspersky. I have antivirus programs on my PC and don't need Kaspers… (read more)

As soon as I log into facebook with Mozilla, I get a warning that there is malware on my account from Kaspersky. I have antivirus programs on my PC and don't need Kaspersky. I don't get it on other browsers, but I prefer Mozilla. Please advise me what to do.

Asked by Carinewiehahn 4 years ago

Last reply by cor-el 4 years ago

  • Archived

keep getting update download message from idm.

keep getting update download message from idm. Stop these download messages. url: https://aus5.mozilla.org/update/3/GMP/44.0/20160114165817/WINNT_x86-msvc-x64/en-US/beta/… (read more)

keep getting update download message from idm. Stop these download messages.

url: https://aus5.mozilla.org/update/3/GMP/44.0/20160114165817/WINNT_x86-msvc-x64/en-US/beta/Windows_NT%206.1.1.0%20(x64)/default/default/update.xml

The xml file has the following content.

  

- <updates> - <addons>

 <addon id="gmp-eme-adobe" URL="https://cdmdownload.adobe.com/firefox/win/x86/primetime_gmp_win_x86_gmc_30527.1.zip" hashFunction="sha512" hashValue="d0077885971419a5db8e8ab9f0cb2cac236be98497aa9b6f86ff3b528788fc01a755a8dd401f391f364ff6e586204a766e61afe20cf5e597ceeb92dee9ed1ebc" size="3696996" version="15" /> 
 <addon id="gmp-gmpopenh264" URL="http://ciscobinary.openh264.org/openh264-win32-2706e36bf0a8b7c539c803ed877148c005ffca59.zip" hashFunction="sha512" hashValue="45124a776054dcfc81bfc65ad4ff85bd65113900c86f98b70917c695cd9d8924d9b0878da39d14b2af5708029bc0346be6d7d92f1d856443b3051f0d3180894d" size="341180" version="1.5.3" /> 
 </addons>
 </updates>

Asked by san1773z 4 years ago

Last reply by FredMcD 4 years ago