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Crashing of Firefox frequently

Below are the Report ID details for the crash reports : 1) bp-3329a068-e4fd-4717-9cf2-343da2160225 2) bp-018480cf-1a98-499a-af3f-a82002160225 3) bp-69e73dff-9de3-4150-94… (read more)

Below are the Report ID details for the crash reports :


1) bp-3329a068-e4fd-4717-9cf2-343da2160225

2) bp-018480cf-1a98-499a-af3f-a82002160225

3) bp-69e73dff-9de3-4150-94b3-4c25f2160223

4) bp-855fe47f-21f1-458f-a020-8e6622160223

5) bp-36120f46-3b05-46bb-9e2d-5b6ec2160223

In a day Firefox crashes for more than 10 times and I need an immediate resolutions

Regards, Bharath

Asked by BharathAnanth123 4 years ago

Last reply by jscher2000 4 years ago

  • Archived

Firefox Windows "Vanish" & Re-appear on Restart

This is a continuation of the problem report (with the exact same question) that had no solutions and was recently closed. I have no idea why an active problem report was… (read more)

This is a continuation of the problem report (with the exact same question) that had no solutions and was recently closed. I have no idea why an active problem report was closed. This is actually the THIRD instance of this problem report.

I had another4 occurrence a few minutes ago. I installed three MS Windows 7 patches, and a reboot was required. After the reboot, Firefox started with only 10 windows - my main window was missing. I ran my script to archive and process the three files - previous.js, recovery.bat, and recovery.js . Then I exited Firefox and re-started it. On restart, all 11 windows were present. I still do not have an answer to these questions :

1) WHY does this occur?

2) When it does occur, WHAT DIAGNOSTICS can I run to help debug this problem? This is clearly a bug in Firefox, and I want it fixed. I assume that I am the only one who is experiencing this problem, and I am willing to do almost anything to help debug this problem when it next occurs.

For those who have not read the other two problem threads - I am always running the latest non-beta Firefox, and I always run with add-ons disabled. This is a Windows 7 Professional 32-bit system.

--Barry Finkel

Asked by bsfinkel 4 years ago

Last reply by John99 3 years ago

  • Solved
  • Archived

Bookmarks are not working

I have Firefox 44.0.2 but this problem has been going on even on previous versions. If I click on the star it goes through the motions of placing a bookmark. I even see t… (read more)

I have Firefox 44.0.2 but this problem has been going on even on previous versions. If I click on the star it goes through the motions of placing a bookmark. I even see this animation of a star moving to the list of bookmarks. But when I go into the bookmarks they are not listed. I have tried right clicking on the page and clicking the star and I have tried it form the tool bar. Neither works. I have also renamed the places.sqlite to places.sqlite.old and that doesn't seem to do a thing.

Asked by twnorman 4 years ago

Answered by twnorman 4 years ago

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Lately my Firefox is randomly shutting itself down for no apparent reason

The last couple of weeks, my Firefox has been just shutting down at random times, without warning. There is no apparent reason for this, and sometimes I can be right in t… (read more)

The last couple of weeks, my Firefox has been just shutting down at random times, without warning. There is no apparent reason for this, and sometimes I can be right in the middle of type up a post and the whole thing just vanishes and I have to restart Firefox and start over again.

Asked by JDHaviland 4 years ago

Last reply by JDHaviland 3 years ago

  • Solved
  • Archived

Firefox shortcut doesn't work; tried creating new one but it still doesn't work, only way to open it is from Firefoxes root folder (..Program files\Firefox...).

Hello. Since I updated Firefox non of the shortcuts seem to work, desktop or quick-bar. Only way to star it is from the root folder of Firefox, I tried creating new short… (read more)

Hello.

Since I updated Firefox non of the shortcuts seem to work, desktop or quick-bar. Only way to star it is from the root folder of Firefox, I tried creating new shortcut from there but it doesn't work. Funny thing is that no matter how many times I try to open the Firefox via shortcuts they are shown in the Task manager, all of them, but non of them open the program, they are all around 2.000 K in size but the one that works goes from 75.000 K up.

Any help would be much appreciated.

Asked by Pegasus_Prime 4 years ago

Answered by Pegasus_Prime 4 years ago

  • Archived

Firefox hangs and then crashes when opening multiple (esp. facebook) tabs

For the last few years, when opening multiple tabs (esp. facebook. For example 2 dozen of facebook tabs, usually much less if other websites are already loaded on other t… (read more)

For the last few years, when opening multiple tabs (esp. facebook. For example 2 dozen of facebook tabs, usually much less if other websites are already loaded on other tabs), black rectangles appear on the page, and after opening a few more tabs, Firefox becomes unresponsive and crashes. Since I already know what's coming, usually I don't let it come to this, but restart Firefox when black appears on the page. (to be more precise about this black thing: the whole page would be black and Firefox button and tabs would also not be displayed correctly (see attachment), and then when elements are graphically "rerendered", like on mouseover event, or when scrolling, they sometimes would be shown normally again.) Still, overall I've submitted so far over a thousand crash reports.

I tried reinstalling Firefox, "Refresh Firefox", and this behaviour still happens on safe mode. Since many times RAM usage would be maxed, I upgraded my RAM to see if the problem would be solved. While performance improved, the problem persisted and I found out there's no need for RAM usage to be maxed out for these crashes to happen. I believe unchecking the hardware acceleration setting didn't help either. I vaguely remember reading about an open bug about black on pages. One way or the other, any help or ideas how to solve this problem or what would be causing it would be greatly appreciated.

a link to my last crash report: https://crash-stats.mozilla.com/report/index/bp-e68350a0-bf08-4154-9c4a-caf9d2160204

Asked by amba2 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

Firefox very slow to close, pages open very slowly and I get a crash message on close

bp-cd94350e-7d4f-497d-af7f-f56fd2160205 04/02/2016 9:05 PM bp-7fbd5667-5d55-47a0-8c9b-d68b32160205 04/02/2016 8:30 PM This is a fresh install (I uninstalled and remove… (read more)

bp-cd94350e-7d4f-497d-af7f-f56fd2160205 04/02/2016 9:05 PM bp-7fbd5667-5d55-47a0-8c9b-d68b32160205 04/02/2016 8:30 PM


This is a fresh install (I uninstalled and removed all folders and registry entries before reinstalling). Ive run scans for infections.

Firefox is very slow to bring up pages (30 seconds minimum) while IE and Chrome are normal.

When I close FF, the firefox.exe process doesnt' close for 3 to 5 minutes ad then I get a "Firefox crashed" message.

I'm seeing this on a ton of machines (7 and Vista).

Please help!

Asked by brundleflyguy 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

I'm using firefox as an 'appliance' - and it MUST be locked to a specifc version. How do I prevent ALL updates to the browser?

I've tried all of the 'usual' advice - and yet, my appliance still got a forced update over the weekend. I need to disable all updates to the Firefox browser in this part… (read more)

I've tried all of the 'usual' advice - and yet, my appliance still got a forced update over the weekend.

I need to disable all updates to the Firefox browser in this particular (internal) appliance setup.

Asked by opa6x57 4 years ago

Last reply by ideato 4 years ago

  • Archived

Yahoo's search bar does not work with newest Firefox update.

I am having trouble with the search bar on Yahoo's main page as of this afternoon. Yahoo is my homepage. When I first start Firefox, usually I can put something in to s… (read more)

I am having trouble with the search bar on Yahoo's main page as of this afternoon. Yahoo is my homepage. When I first start Firefox, usually I can put something in to search on Yahoo, and hit "enter" and it works fine. But if I go back to Yahoo's main page (regardless of whether that is the back button, clicking the home button, or typing it in myself) and type something else in and hit "enter" or click the "Search Web" button . . . nothing happens. It's like the entire search feature is disabled once I revisit the page. Sometimes I don't even get the ability search right from the start.

I have restarted my computer, cleared my browser cache, and turned off hardware acceleration, as suggested for similar problems in other forums. None of those have solved the problem. The only add-on I ever run is Adblock and I have used it constantly, up until today, with no issues. Yahoo works fine in Firefox safe mode and I'm not having any problems with it at all in Safari, so I know there is not a problem with Yahoo's site itself.

I have Firefox 44.0 and am running Mac OS Yosemite 10.10. I prefer Firefox as my browser and Yahoo as my search engine, so please don't give me "fixes" that involve changing those things. I want it to work as it always has.

Asked by dazyblue 4 years ago

Last reply by dazyblue 4 years ago

  • Solved
  • Archived

After Firefox is minimized to the task bar and then opened up again the graphics sometimes crash - why?

Got a brand new MSI laptop and ever since installing Firefox the look of the web page crashes some elements (look white) if the program has been minimized and then opened… (read more)

Got a brand new MSI laptop and ever since installing Firefox the look of the web page crashes some elements (look white) if the program has been minimized and then opened up again. Usually, when moving the mouse over it pops back again. But it is annoying and I'm thinking of switching to another browser instead. Latest nVidia driver.

Asked by firefoxcatcher 4 years ago

Answered by John99 4 years ago

  • Archived

When I try to follow instructions the options given are NOT the ones that show up on the website

When I try to change things in Firefox I am told what will show up in the window however, what shows up is not the same as predicted. and so I cannot follow the instructi… (read more)

When I try to change things in Firefox I am told what will show up in the window however, what shows up is not the same as predicted. and so I cannot follow the instructions and resolve the problem.

Product changed from Firefox to Thunderbird by moderator Andrew.

Asked by Jibse 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

Hanging on Launch, will start in safe mode. Most troubleshooting steps have been taken.

Hi! Hoping someone can help out here. Firefox has developed a problem where it will only start in Firefox Safe Mode. I've taken the following steps to try and get it work… (read more)

Hi! Hoping someone can help out here.

Firefox has developed a problem where it will only start in Firefox Safe Mode. I've taken the following steps to try and get it working under normal circumstances again:

1) Run several Malware detectors 2) Disabled all extensions and plugins that appear in the browser 3) Created new profiles, and have done a clean install (deleting the directory) more than once 4) Disabled hardware acceleration 5) No crash reports appear 6) Have tried opening with and without profile manager 7) Tried disabling firewall/anti-virus

All have the same result!

Any other suggestions would be GREATLY appreciated!

Asked by leonardthewiz 4 years ago

Last reply by cor-el 4 years ago

  • Solved
  • Archived

Why is your link for English (British) on the localized versions page giving me 43.0.1 and not 44.0?

Page https://www.mozilla.org/en-US/firefox/all/ and result in the past few minutes as specified. It’s there on the ftp site and I can get the portable (.paf) version. Ple… (read more)

Page https://www.mozilla.org/en-US/firefox/all/ and result in the past few minutes as specified.

It’s there on the ftp site and I can get the portable (.paf) version.

Please (for general benefit) fix the link.

Thanks.

Martin Stower

Asked by mstower 4 years ago

Answered by AliceWyman 4 years ago

  • Archived

mozilla won't open- crashes

mozilla has been working for years on this computer yesterday i got a message from my godaddy acct that java script is disabled and it cant open. It was enabled. I uninst… (read more)

mozilla has been working for years on this computer yesterday i got a message from my godaddy acct that java script is disabled and it cant open. It was enabled. I uninstalled and reinstalled Java and mozilla several times trying to fix the problem. no help.

today mozilla will not open- crashes before opening. I have uninstall and reinstalled, restarted computer multiple times. Did a clean install, created a new profile (firefox did open one time after a restart- with new profile, but then crashed again)

i can not get into safe mode.

please help


Asked by john4heather 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

How do I enable Adome Primetime so as to be able to watch DRM content (e.g. Netflix) with Firefox?

I keep Firefox up to date, and have 44 installed. For the first time, Adobe's Primetime CDM will not install or load, although my add-ons page keeps telling me it will b… (read more)

I keep Firefox up to date, and have 44 installed. For the first time, Adobe's Primetime CDM will not install or load, although my add-ons page keeps telling me it will be installed shortly. The Mozilla support pages tell me how to disable it; but what can I do to make it work?

(While Firefox DRM viewing is not available to me, I use Chrome with no problem whatever; but I'd rather Firefox were my default browser.)

Asked by Simken 4 years ago

Last reply by Simken 4 years ago

  • Archived

mybrowseraddon.com WAS appearing after each Firefox update on pc & mac, pushing unwanted addon. How do I eraditicate it from my computers?

With Firefox 45.0 just installed it did NOT appear. How do I know if it is truly eradicated from my home computers? RESET Firefox doesn't delete the old profile just r… (read more)

With Firefox 45.0 just installed it did NOT appear. How do I know if it is truly eradicated from my home computers? RESET Firefox doesn't delete the old profile just replaces it. With Sync it use it didn't matter that one PC has a clean install of Windows 10, apparently. This annoying Firewall-lite to install appeared at EACH Firefox update on ALL my computers - (2) PC and (1) Mac. The Mac does not even have Sync enabled. I did have the PC's Synched including Add-Ons.

I first noticed this annoying possibly malicious promotion of its Firewall-lite addon when I was installing Flashblock. Somehow Firewall-lite was what was linked instead of Flashblock, in the top search result Install button. If open Flashblock page the Install button at the bottom is correct.

I used the Firefox RESET option on 3 computers, resetting all my passwords as the price to pay. NOW at each website first new login I have to right click for Fill Login (name/email) and right click - Fill Password. Thanks mybrowseraddon com

Asked by Caramac 4 years ago

Last reply by James 4 years ago

  • Archived

Can't log into ebay. Log-in page just refreshes blank.

I've cleared cache, cookies, reset Firefox, run in safe mode. Checked cookies are enabled for ebay. I've manually disabled all extensions and plug ins. Run Malwarebytes a… (read more)

I've cleared cache, cookies, reset Firefox, run in safe mode. Checked cookies are enabled for ebay. I've manually disabled all extensions and plug ins. Run Malwarebytes and antivirus. I've even tried another browser and the same thing happens. I'm not sure what else to try as it doesn't seem to be a Firefox issue if my other browser has the same issue. Any advice appreciated.

Asked by piehlls 4 years ago

Last reply by piehlls 4 years ago

  • Archived

Firefox 44 (x86) stopped working after clearing cache with CCleaner

I updated Firefox to version 44 (I had installed 32-bit version) and all went right and worked without a problem. Closed it and ran CCleaner to clear cache and most of th… (read more)

I updated Firefox to version 44 (I had installed 32-bit version) and all went right and worked without a problem. Closed it and ran CCleaner to clear cache and most of the cookies (I only have checked those 2 options for Firefox). After the cleaning Firefox didn't work well: pages were not loaded as if I have no connection and when I close the browser it shows Windows error 'Firefox has stopped working' and the browsers turns out to be nonoperational. Uninstalled it and deleted profiles in order to perform a clean installation of newly download 32-bit v.44 of Firefox. Which had the same outcome after using CCleaner.

I decided to try with the 64-bit and so far no issues even after using CCleaner... But I am not sure yet if I am ready to use the 64-bit version with (almost) no plug-in support.

Asked by userfpe 4 years ago

Last reply by Phoxuponyou 4 years ago

  • Solved
  • Archived

Firefox 43/44 will open one time after install then freezes at launch. Firefox 42 does not have this issue.

First I am not using Nvidia Forceware I see that is an issue. I do have an Nivida graphics card but I just double checked I have never used Forcewar What happens is if I … (read more)

First I am not using Nvidia Forceware I see that is an issue. I do have an Nivida graphics card but I just double checked I have never used Forcewar

What happens is if I install Firefox, it will launch one time and operate as normal. If I close it(and it is closed I see the exe gone from Task Manager) and I reopen it, it does not open. It just sits as a 20-30 meg exe in Task Manager.

I have tried deleting my profile manually(the profile manager won't even launch), safe mode, and deleting all of my addons. My addons are Ghostery, Thumbnail Zoom Plus, uBlock Origin, and Who Deleted Me for Facebook.

Plugins OpenH264, Flash, and VLC. All at the latest versions.

Regardless even with a fresh install this happens.

I have cleared my cache from %localappdata% and compelely deleted my profile from %appdata%

If I install Firefox 42 the problem goes away immediately.

Any ideas? Thanks.

Asked by svperstar 4 years ago

Answered by svperstar 4 years ago