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When will there be a sensible way to register as a new user of the Mozilla Support site?

Just wasted 20 minutes trying to find out how to register a user of this site. I assume some naive users will wander off and end up getting "help" from pcthreat.com or En… (read more)

Just wasted 20 minutes trying to find out how to register a user of this site. I assume some naive users will wander off and end up getting "help" from pcthreat.com or Enigma Software. Is this acceptable treatment of new users of Firefox?

Sure there are costs of letting new people register, like having them post in other people's threads. But this cost needs to be weighed against the cost of the current barrier to getting help here.

So when will naive users get help here easily?

Asked by Iodeen 5 years ago

Last reply by jscher2000 5 years ago

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This Connection is Untrusted

I keep getting this "This Connection is Untrusted" error only when I try to play a particular game on facebook. My time and date appears to be correct on my PC. I tried r… (read more)

I keep getting this "This Connection is Untrusted" error only when I try to play a particular game on facebook. My time and date appears to be correct on my PC. I tried running a malware scan and I still have the problem. Can someone give me a solution using simple words? Under Technical details it states "(Error code: sec_error_expired_certificate)"

Thanks

Asked by jaybezzy 5 years ago

Answered by premm krishna shenoy 5 years ago

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"Secure Connection failed" after update to firefox 39

Hi, After update of firefox to version 39 i am unable to pay online bill, shopping bill etc and got this message "Secure Connection Failed An error occurred during a conn… (read more)

Hi, After update of firefox to version 39 i am unable to pay online bill, shopping bill etc and got this message "Secure Connection Failed

An error occurred during a connection to acs.onlinesbi.com. SSL received a weak ephemeral Diffie-Hellman key in Server Key Exchange handshake message. (Error code: ssl_error_weak_server_ephemeral_dh_key)

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

Report this error " Please help me how to fix this problem.Thanks.

Asked by DrMridul 5 years ago

Answered by jscher2000 5 years ago

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Internet speed very slow after installng windows 10

Hi, Having accepted Microsoft's free upgrade to windows 10 from Windows 7 ultimate, I find my Virgin internet is running well below its previous speed. I have updated my … (read more)

Hi, Having accepted Microsoft's free upgrade to windows 10 from Windows 7 ultimate, I find my Virgin internet is running well below its previous speed. I have updated my Firefox browser to no effect. Any thoughts would be welcome. Would deleting and reinstalling Firefox be worth trying?

Asked by scriber 5 years ago

Answered by guigs 5 years ago

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Firefox opens with cursor in Search box not Address box. Can this be changed?

When Firefox opens in (Firefox) Home page the cursor is in the Search box, not the Address bar. Can that be changed? I see nothing in the Options pages to do so. I do se… (read more)

When Firefox opens in (Firefox) Home page the cursor is in the Search box, not the Address bar. Can that be changed? I see nothing in the Options pages to do so. I do see on the Community that others have asked for the reverse. It appears Mozilla have changed the default around in the latest/recent versions of Firefox. But I don't see any instructions on how to alter the default.

MOZILLA : May I suggest that this is made an Option configurable item (set in the General or Search page) so that the default behaviour can be set per User?

Asked by IanBJ 5 years ago

Answered by jscher2000 5 years ago

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What Windows settings or services may affect Firefox autoupdate?

Firefox automatic updating not working is a common problem but in my case the culprit is most probably not on the side of Firefox. I suspect it due to the fact that I can… (read more)

Firefox automatic updating not working is a common problem but in my case the culprit is most probably not on the side of Firefox. I suspect it due to the fact that I can't update almost any of my installed programs if they were launched during a session before logging out from that session.

The thing is I've disabled a number of Windows services and I see this behavior for probably as long as I use this optimized configuration. Here is a list of my system services along with their startup options and state.

http://pastebin.com/yB38kzvJ

Related resource http://www.ghacks.net/2015/07/13/what-you-need-to-do-if-firefox-is-not-updating-anymore-automatically/

Asked by effgo 5 years ago

Answered by effgo 5 years ago

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Firefox blocking trusted web sites

trying to order something online. Firefox saying "this site is untrusted". I have used the site before without any problems. They say use IE or Chrome! Can you help? … (read more)

trying to order something online. Firefox saying "this site is untrusted". I have used the site before without any problems. They say use IE or Chrome! Can you help?

Asked by hughmaccallum 5 years ago

Answered by jscher2000 5 years ago

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Youtube Videos Lose Audio/Video Sync

I have been using Windows 10 since the first beta. I also switched to HTML5 video on Youtube a few months ago due to crashes caused by the Flash plug-in. The HTML5 player… (read more)

I have been using Windows 10 since the first beta. I also switched to HTML5 video on Youtube a few months ago due to crashes caused by the Flash plug-in. The HTML5 player on Youtube has reached the point where it is as good as the Flash plug-in in all but one regard.

Whenever I play a video the audio and video track will slowly lose sync. The video appears to play flawlessly, the audio appears to play flawlessly but after a few minutes the audio and video are noticeably out of sync. Using the stats for nerd funcion I can see that there are some dropped frames but usually in single digits.

I am currently on 39.0.3 but I have had this issue on previous builds. I have tried disabling Hardware Acceleration, disabling the cache and disabling Adblock on Youtube.

Windows 10 10240 I7 3770K @ 3.5GHZ ECS Z77H2-AX GTX 970 with latest driver 353.62 XFi Titanium 8GB DDR3 1866 128 GB OCZ Vertex SSD

Asked by Jac70 5 years ago

Answered by cor-el 5 years ago

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Though You Say You Sent Me Email To Change Password, They Have Not Been Received!

Though You Say You Sent Me Email To Change Password, They Have Not Been Received! Many times I have used sync to tranzfer info unto a new computer and or refreshed comput… (read more)

Though You Say You Sent Me Email To Change Password, They Have Not Been Received!

Many times I have used sync to tranzfer info unto a new computer and or refreshed computer! Over last 24 hours I have sent numerous requests for 'change of password' for the ones I tried haven't worked so I can log in!

You say you sent an email over and over again but not one has arrived to my email which is confirmed you have the right email address!

There is absolutely no evidence that you have tried to send an email to me, I've checked spam, I've even looked to see if somehow it went a folder other then my inbox, nothing has been received from you!

Michael Serota

edit removed email and phone# from public so spambots do not find it.

Asked by MichaelSerota 5 years ago

Answered by NoahSUMO 5 years ago

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Firefox 39 Tile Problems?

So I just now updated firefox, and when I opened a new tab, Instead of having 12 tiles for my top sites, it only had 8. I use those 12 sites quite often, so going back do… (read more)

So I just now updated firefox, and when I opened a new tab, Instead of having 12 tiles for my top sites, it only had 8. I use those 12 sites quite often, so going back down to 8 after a long while is really annoying. Are there any add-ons, or ways I can undo my last update so I go back to the 12 tiles on my new tab, or will Firefox go back to 12 tiles in later updates? It sounds odd to be griping about this, but it feel like there's a lot of space wasted when there are only 8 top site tiles as opposed to 12.

Asked by angstyDerp 5 years ago

Answered by Scribe 5 years ago

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Spinning Wheel issue

Hi. Im using Win 7, FF 39, and FB. When I first load FB using FF, the mouse doesnt show as a spinning circle. (ie busy doing something) The second I click on a picture,vi… (read more)

Hi. Im using Win 7, FF 39, and FB. When I first load FB using FF, the mouse doesnt show as a spinning circle. (ie busy doing something) The second I click on a picture,video or simply anything, I get the spinning circle. Like its trying to do something. But its not. The page loads fine and I can click on anything. This does not happen when I use FF and visit other pages on the net. I have tried every one of the fixes people have suggested on other areas here. Please help me.

Asked by Sunbum 5 years ago

Answered by Andrew 5 years ago

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Why did you make the "options" a page instad of a pop-up?

Under "Tools", "Options" used to be a pop-up window which was useful for me as I have a short-term memory disorder but you changed it to a separate page and when I go to … (read more)

Under "Tools", "Options" used to be a pop-up window which was useful for me as I have a short-term memory disorder but you changed it to a separate page and when I go to look up a password I don't always remember the URL; have to close out of the security section; go back and write down the URL; go back to the "Options" page; open the security section; click on passwords; and look for the URL. Before all I had to do was look up to see the URL and continue to look on the pop-up window.

I'd like to know the reason for the change as nothing was added to the "Tools" menu.

Asked by gypsysmom 5 years ago

Answered by cor-el 5 years ago

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Has anyone had a problem with disappearing Firefox Themes?

HI All, I have noticed this problem before and I was wondering if anyone else has experienced it. I updated Firefox today to version 39. All my themes remained in plac… (read more)

HI All,

I have noticed this problem before and I was wondering if anyone else has experienced it.

I updated Firefox today to version 39. All my themes remained in place, however when I later updated my Skype, my themes disappeared.

I have noticed that anytime I update Skype, my Firefox themes disappear. Has anyone else experienced this problem?

Asked by spywriter007 5 years ago

Last reply by cor-el 5 years ago

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how to allow flash player on firefox to always activate by default

So while browsing the internet and watching videos flash became unresponsive and I stopped it and sent the crash report. When I refreshed the videos to allow them to buff… (read more)

So while browsing the internet and watching videos flash became unresponsive and I stopped it and sent the crash report. When I refreshed the videos to allow them to buffer again I was prompted to allow flash (shock-wave player) to run. I never changed the setting to ask to activate before and I was done for me without my consent. When I tried to change that setting back to always activate, the option was greyed out so I am unable to actually chose this option and continue with my day. I would very much like to not have to deal with this since in my school flash is heavily used and this has become a very large annoyance that I would like to have rectified. Otherwise I'll be forced to stop using Firefox as this is too much of an extra hassle to have to deal with. Also when Updated to the latest version of flash player it did not rectify the issue.

Asked by chyrion 5 years ago

Answered by jscher2000 5 years ago

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Clicking on external links (e.g. in Thunderbird) doesn't open Firefox

It's the same for other programms, for example Word. The focus of the programm (Thunderbird, Word ...) is lost after clicking, but Firefox doesn't do a thing. (Firefox is… (read more)

It's the same for other programms, for example Word. The focus of the programm (Thunderbird, Word ...) is lost after clicking, but Firefox doesn't do a thing. (Firefox is set as my standard browser). What can I do?

Thanks in advance!

Asked by ausgang 5 years ago

Answered by ausgang 5 years ago

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SEARCH does not work.

Input in the Firefox location bar responds like entering address and starts no search. Input in the search bar gives no respond. At Firefox-Options-Search there are no se… (read more)

Input in the Firefox location bar responds like entering address and starts no search. Input in the search bar gives no respond. At Firefox-Options-Search there are no setting options. I tried the following proposed by "mozilla support" without any result: Safe Mode, Turn off hardware acceleration, Add-ons disabling, Reset Firefox.

Asked by Masper 5 years ago

Answered by philipp 5 years ago