All Products Support Forum

Hello, I have tried several steps to remove this adware manually, but it still shows up as my start page. - I was not able to disable it from the add-ons (it wasn't there), - I was not able to uninstall it from the Windows Control Panel (it wasn't there), - I ran regedit.exe and manually deleted every single line that read "mystartsearch", - I refreshed Firefox and manually set the start page to the default. No good. It's still there. I also tried opening Internet Explorer and that's been infected too. What else can I do? Any advice would be really appreciated.

I discovered this some days before. Previously when I clicked to a link, it is opened in the next tab. Now when I click to a link, and it is opened in a new tab, this tab is the last tab in the window. When I click on the + to open a new blank tab, it is opened for last, it is ok. But what did you do with the normal functionality to open a link in the last tab? it is very aggravating.

Enter key or Paste+Go don't work in my Firefox address bar. I have searched, uninstalled, deleted Firefox folders and reloaded Firefox twice, turned off my add-ons, created a new profile, ran in Firefox safe mode, refreshed Firefox, scanned for malware using multiple tools and found no malware, deleted all matter of search bars, etc. Nothing resolves the address bar non-functionality.

No, I can't type "about:config" in the address bar and press enter to forward a file.

My wife says she loaded a Java update that didn't work as intended. Wonderful. I unloaded all things Java and still no good.

Thankfully, my homepage is set to Google and I can search in Google and click the links to navigate.

I appreciate any help that you can provide. Thanks.

lately there is something going on with either Fire fox or the internet or something..

When I click on something, fire fox just sits there saying "connecting".. Many times I have to click on something several times or exit firefox and restart.

I tired uninstalling firefox, rebooted my windows 7 computer, reinstalled firefox and still get the same problem.

ALSO, Downloads,. Having problems downloading now. Seems the downloads never START.

I used A few addons such as download helper, and such and they are totaly out of whack now. Download helper won't work unless I go to tools, addons, then close the tab.. then when I select the file to download, it put it in a que..

I use Adblock Plus and Avast AV, and Admuncher. I've turned them all off, and STILL have problems with downloading and connecting..

If I am forced to have to see and watch endless advertising to be able to use the internet, I will pull the plug on this thing just like I did the television 12 years ago.

1st bug. No matter what I do, I cannot get Apple.com to down load the latest version of Itunes.

Even if I use explorer, I cannot get the download to actually start.

2. City Data forums. I try logging in. it says I have to enable cookies. I followed the instructions found here, Set my settings to Remember history and allow cookies, and all that..

it still says I need to enable cookies.. I found a City data cookie.. Deleted it.. got out of fire fox, restarted it and again tried to log on.. Could not do so.. again, " you need to enable cookies" error comes up.

any ideas???

When entering text into a web form the text no longer "wraps" at the end of the box. The first part of the text runs off the left side. It is working fine in THIS text entry box but is now a problem on some other sites.

See: http://www.thedirectoryclassifieds.com. Start placing a listing and then start entering text into the description box. Once you reach the end of the line the text does not wrap, just runs off the left side as typing continues. After this testing, just exit (back out) without continuing placing the listing.

When encountering this problem I did a test on another computer that had 35.0.1 and word wrapping worked fine. Then I upgraded to 36.0 on that computer and now the problem is there too.

So this definitely means a problem with 36.0 as it wasn't there in earlier versions.

Some Excel files download but do not show associated with Excel or appear to have no file name extension. If I download these files using Internet Explorer they open properly. I can add xls or xlsx to the file name and it will open properly with Excel. If I select the file the 'open file with' dialog box opens and I if select Excel, the file will not open at all.....nothing happens and Excel does not open. The excel file in the attached image are those where I added the excel file name extension.

Hi all,

For the last few days, Adobe Flash has been crashing in Firefox. Sometimes I'll see a second or so of the animation before it crashes, but usually I just see the 'crashed' message like the screenshot on https://support.mozilla.org/en-US/kb/adobe-flash-plugin-has-crashed. On some pages, there's just empty space where I know the Flash component should be.

Starting Firefox in safe mode with plugins disabled does not help, although if I start *Windows* in safe mode, Flash works just fine.

Going to https://helpx.adobe.com/flash-player.html and clicking the Check Now button does show me my Flash version, but the animation that pops up just below the button crashes (screenshot attahced).

I've done multiple full uninstall/reinstalls of both Flash and Firefox, including manually going through C:\Users\username\AppData\Local and \Roaming and deleting the Mozilla subfolders.

I'm at a loss here, any help you can provide is appreciated!

Greg

I open up a new tab and it used to show up my recent history in about 12 boxes but now I get this:

'The address isn't valid

The URL is not valid and cannot be loaded.

I'm running Yosemite on a Mac Air, with fully-updated everything.

I'd like to stop pages reloading without my permission. This is usually an issue for me on news sites.

In FF preferences, the option to allow or disallow auto-reloading is tied to the option to redirect. I can allow or disallow both, but not allow one and not the other.

The net effect is, my news sites aren't automatically refreshing (yay), but other sites get stuck when a page redirect comes up. I play Scrabble online; now I have to manually allow a redirect with every play. Same with following Twitter links.

Is there some way to kill off the auto-reloads while still allowing redirects? Maybe a whitelist for redirects, as a secondary option?

Thanks!

I no longer have my yahoo toolbar setting icon and I only have my yahoo mail on the tool bar. What happened and why can't I reinstall it? I tried and it said firefox would not allow.

My browser auto updated to Fire Fox 36 today. Now the Yahoo Toolbar is blank, except for the Yahoo Mail link. I have tried to update the toolbar, but keep getting a fail message when I try. Is there any way to go back to Fire Fox 35?

I had my Yahoo bookmarks on the previous version of Firefox, click the icon, got the dropdown with all my folders, no problem. I upgrade to Firefox 36 & <POOF> - my bookmarks are gone. I try uninstalling the Yahoo toolbar, which is how I access my bookmarks, & reinstalling several times, with no success. I want my Yahoo bookmarks back!!!

Hi there. So, for quite a while now, Firefox keeps on freezing my whole computer while watching videos on YouTube or streams on Twitch. It started a few weeks back & when I couldn't resolve the problem, I changed to Chrome. But I just don't like it, so yesterday, I decided to go back to my fav browser: Firefox.

But my problem remains: When I'm watching a video, my browser constantly keeps freezing my whole MacBook. It starts with the video just stopping but the audio keeps going on for some 10-20 seconds. Then I can't move the cursor anymore & finally the sound dies & nothing reacts anymore. I can't even open the Activity Monitor or do anything else. So the only possibility for me to get back doing stuff is to hard reset my laptop & boot it again. This just happened to me twice in the last two & 4 or 5 times in the last 24 hours... I would really appreciate, if anyone could point me towards an solution.

Oh, and I'm on OS X 10.10.2 using Firefox 36.0.1 (but it also happened on 35.x before). Hardware Acceleration is turned off & flash is on its latest version. Cache has been flushed several times as well.

I've had a working Firefox sync for a little while. I decided that I want to use a different email address so I delete my account from computer and continue to make a new one. When asked to verify, I go to the link and I get a page that says Firefox accounts need JavaScript. I tried opening this link in different browsers and on my phone but same error. Can't get my account verified. Maybe its not important, but my first account was just a forwarding address to what I set my new account email. I.e. my old address was <name>@<domain>.com and my address is <name>@<domain>.ch, the .com forwards to the .CH. Maybe the confuses Firefox sync? And JavaScript is definitely not disabled. I checked aboutconfig.

I have used FF for years and until the recent upgrades had no problems. Since the upgrades FF frequently doesn't respond or crashes. Pages don't load or if they do load they just hang forever. I have gone through the help info available and the suggested resolution did not work. Until the upgrades FF was to me the most stable browser option. I use this for work and don't have time for the issues I keep running into and having to use to two browsers is silly. Help is appreciated.

I have tried repeatedly to change homepage it keeps going back to yahoo I searched solutions but none of them seem to work in fact some of the files mentioned like any of the *.js files do not even exist on my system