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won't conect to update server when I click on download & install 45.

I currently use Firefox 35. A box pops up saying to upgrade to 45.0.2 When I click on upgrade and install, it says,"connecting to upgrade sever", but it never connects.… (read more)

I currently use Firefox 35. A box pops up saying to upgrade to 45.0.2 When I click on upgrade and install, it says,"connecting to upgrade sever", but it never connects. I have it set up to upgrade automatically, but it doesn't do that either. I lost my administrative password so I can't install a newer version manually. Any suggestions?

Asked by mraustin 3 years ago

Answered by James 3 years ago

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Why dosen't my firefox update to the latest version?

I asked this yesterday thinking I would get an answer via email but I guess it doesn't work that way so I'll try again now and stay on this site awhile hoping to get an a… (read more)

I asked this yesterday thinking I would get an answer via email but I guess it doesn't work that way so I'll try again now and stay on this site awhile hoping to get an answer. I have Firefox set up to automatically update but it doesn't. Every time I start the computer, before too long, there is a popup box that tells me to update to version 45.0.2 When I click on "update and install, it says,"connecting to update server." but it never connects no matter how much time I give it. Suggestions please.

Asked by mraustin 3 years ago

Answered by John99 3 years ago

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Why can't I update Firefox on my Mac?

Every time I try to update Firefox (for months now), it doesn't work. I download the dmg file on my Mac and then I can't get it to work. Today I tried 47.0.1 and then a w… (read more)

Every time I try to update Firefox (for months now), it doesn't work. I download the dmg file on my Mac and then I can't get it to work. Today I tried 47.0.1 and then a window pops up saying "The following disk images couldn't be opened." It lists the file (under the heading "Image"), Firefox 47.0.1.dmg and then says, "Reason: not recognized." Anyone know how to fix this?

Asked by praiznjesus 4 years ago

Answered by ideato 4 years ago

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How can I delete unused plugins?

Hello, I have some de-activated plugins (f.e. Java 9 EA Build 118) or some elder plugins, which doesn´t work in this version or some I´ll never will need? O.K. they are … (read more)

Hello, I have some de-activated plugins (f.e. Java 9 EA Build 118) or some elder plugins, which doesn´t work in this version or some I´ll never will need? O.K. they are de-activated, but my list get longer and longer. I just wonna delete / remove them. How to do? Or are there any tools? ADD-Ons have the choise: de-activate or remove. Why plugins don´t have this option?

With best regards and have a nice weekend Stefan alias Fuzzy31

Asked by Fuzzy31 4 years ago

Answered by James 4 years ago

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Cannot find "Tools"

In an attempt to find out why Firefox keeps logging me out of my email and Facebook three or four times a day, I have search the internet as well as the Firefox forum. Ev… (read more)

In an attempt to find out why Firefox keeps logging me out of my email and Facebook three or four times a day, I have search the internet as well as the Firefox forum. Everything seems to depend on my being able to find "tools." I have the version of Firefox (34?) that has the three bars in the upper right-hand corner which, when clicked, opens a menu of icons, none of which is "tools."

Asked by nocluewhatsoever 5 years ago

Answered by nocluewhatsoever 5 years ago

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Firefox crashes

Firefox installed from "Firefox Setup Stub 45.0.1" crashes on Startup. This is on Windows 7 64 bit. Crash ID: bp-d2373e0d-4cc9-4ed7-9a52-1864d2160401 I can run Firefox if… (read more)

Firefox installed from "Firefox Setup Stub 45.0.1" crashes on Startup. This is on Windows 7 64 bit.

Crash ID: bp-d2373e0d-4cc9-4ed7-9a52-1864d2160401

I can run Firefox if I uninstall and install an old version like Firefox Setup 35.0.1

Asked by Elbin 4 years ago

Answered by cor-el 4 years ago

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update compatibility

Hi i have always stuck with Firefox and their nasa night launch addon - LavaFox & BlackFox & Orions belt w/ Grim Reaper (the one that is all black, no crap grey b… (read more)

Hi i have always stuck with Firefox and their nasa night launch addon - LavaFox & BlackFox & Orions belt w/ Grim Reaper (the one that is all black, no crap grey bar, and the drop down boxes are black with white writing) this is the best setup i love for my computer and i just updated to the new firefox and it was incompatible? I tried downloading other nasa night launch's and thats when i got the pissy grey bar and white drop down boxes (crap) so i had to delete firefox and download a previous 2014 version to fix the problem and turn off all future updates. How do you accomplish this? you brag about customisation and never make previous addons compatible i dont want any other addons than what ive got! As i think its the best one there is its completely black all boxes included and somehow you find it too hard to make sure that all addons have a single line of code that is also added to your updates so they all work together and now i cant update and continue my experience with firefox now im looking for alternative browser options that give me what i love and enable me to keep it as it is always, unless i find you took my situation seriously and are going to incorporate the addon compatibility section for all new updates.

Yours Sincerely Disgruntled user

Asked by Tripn 5 years ago

Answered by jscher2000 5 years ago

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FF 35.0.1 - no Downloads button - where do I find it / enable it? Thank you.

I am running FireFox 35.0.1 on Windows Vista. I am unable to locate the Downloads button / Blue arrow. Do I need to enable it? If so, how do I do this? Thank you. … (read more)

I am running FireFox 35.0.1 on Windows Vista. I am unable to locate the Downloads button / Blue arrow.

Do I need to enable it? If so, how do I do this?

Thank you.

Asked by tnelsonp 5 years ago

Answered by jscher2000 5 years ago

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firefox crashes instantly on startup

Firefox crashes instantly on startup and the crash reporter appears but is unable to send. Nothing works, neither refresh, nor safe mode - so I cannot get into firefox at… (read more)

Firefox crashes instantly on startup and the crash reporter appears but is unable to send. Nothing works, neither refresh, nor safe mode - so I cannot get into firefox at all in order to solve the problem. Firefox is my browser of choice and I use it a lot! I believe a certain website has caused this problem, with FF automatically starting at it. Is there anywhere in the registry I can reset this? Obviously, normally I would do this through the options>settings>change the startup page but, as I say, I cannot get into FF at all!

Asked by starman 5 years ago

Answered by jscher2000 5 years ago

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How can I delete stubborn favorite from drop-down? Website dead. Favorite, immortal.

I have a "favorite" that continues to show up in the drop-down of my recent visits, despite it being dead, and my not visiting it for a month. Is it immortal, or can it g… (read more)

I have a "favorite" that continues to show up in the drop-down of my recent visits, despite it being dead, and my not visiting it for a month. Is it immortal, or can it go the way of the website it used to represent? The website is secoswinds.com, FWIW.

Asked by MrRoundel 5 years ago

Answered by MrRoundel 5 years ago

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download helper stopped working and I'm already running 35.0 FireFox

I downgraded to 35.0 because my add-ons stopped working including download helper. Now it doesn't work in 35.0 either, what gives because it was working until the update… (read more)

I downgraded to 35.0 because my add-ons stopped working including download helper. Now it doesn't work in 35.0 either, what gives because it was working until the updates came out and was working when I went back to 35.0 and then it just stopped working at all.

The icon for download helper is not animated (it's grey) anymore and not working at all.

Asked by Timespirt 5 years ago

Answered by alan_r 5 years ago

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why don't the new tabs show the "normal" tiles page?

dear mr. or mrs. support, i have recently bought a new laptop. i synced it up with my old one but for some reason whenever i open an empty new tab it opens on a page of t… (read more)

dear mr. or mrs. support,

i have recently bought a new laptop. i synced it up with my old one but for some reason whenever i open an empty new tab it opens on a page of the bing searchengine which is something i never asked it to do. i can't change this in the preferences and i am sure that nothing i can change in the preferences i think should realate to this as well as in the addons and plugins that i can reach as a layman, differs from those of my old laptop. stil all empty tabs open on the bing search. the laptop is an acer which might be relevant as the URL opening in every new tab is: homepage-web.com/?s=acer&m=tab so yea acer's pretty much involved in this.

oh and according to mcaffe the site is untrustworthy/unsecure so thats good.

I'd really like to get rid of this as it cuts down considerably on my browsing speed and makes me feel slightly soiled by bing and other affiliated parties. As such i would be dreatly appreciative of your help. Thanks in advance, Simon

Asked by Zephisto 5 years ago

Answered by philipp 5 years ago

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'No video with supported format and MIME type found' issue

Hello everyone, sorry for the long post. For the last 3 days, I have been experiencing a very frustrating issue with videos posted ONLY on Facebook. Every time I try to o… (read more)

Hello everyone, sorry for the long post.

For the last 3 days, I have been experiencing a very frustrating issue with videos posted ONLY on Facebook.

Every time I try to open a Facebook video, the Facebook player opens (the one where you can see comments and likes on the right side), and Firefox gives the impression that the video is loading. But after a while, a 'cross' appears in the middle of the screen, below which 'No video with supported format and MIME type found' is written [Kindly refer to the attached screenshot].

Prior to this problem, I had NEVER, in 2 years, experienced any issue whatsoever with playing ANY videos on the Web. Firefox just suddenly decided to stop playing Facebook videos.

WHAT I ALREADY TRIED: - Reload video pages and play them again (FAILED) - Clear cache, cookies and restart Firefox (FAILED) - Start Firefox in Safe Mode (FAILED) - Uninstall Flash Player, try to play videos with the default Firefox player (any video on the Web would play, but Facebook videos FAILED) - Enable the Open H264 Cisco codec (FAILED) - Changing a few values in about:config *(such as media.directshow.enabled) to true/false (FAILED) - Refresh Firefox from https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings (FAILED)

ADDITIONAL INFORMATION: - I use Firefox 35.0.1 and have no other browser (besides the default Internet Explorer 6 which I never use) - I use Windows XP SP3 Professional - I have not downloaded/installed any software/extension/add-on which could have caused this problem

I still love Firefox, and have no intention of migrating to a competitor's browser, which is why I hope a prompt solution shall be found. As well, I am not considering dropping XP SP3 anytime soon; it is very stable and fulfills my requirements.

Thanking you for your time.

Asked by EL20 5 years ago

Answered by FredMcD 5 years ago

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Can I have Firefox ask before closing the window if I hit Ctrl-W by accident.

When filling out forms in the browser I sometime accidentally hit Ctrl-w from muscle memory. The ctrl-w is a write function in another program I use. When I hit Ctrl-w th… (read more)

When filling out forms in the browser I sometime accidentally hit Ctrl-w from muscle memory. The ctrl-w is a write function in another program I use. When I hit Ctrl-w the window close with no warning and I can potentially use an hour of work.

Is there any way to configure firefox so it will pop up a confirm box when I click on the Ctrl-w warning me the browser window will close.

It is a very nice safety feature for touch typist that sometime moves too fast.

Thanks.

Asked by jferretti 5 years ago

Answered by Banban 5 years ago

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When will the new version of Mozilla Firefox be released for Linux.

Whenever I open the browser, it keeps showing the message that my browser version is predated. But I cant Update since its not released yet for Linux. Cant wait for the … (read more)

Whenever I open the browser, it keeps showing the message that my browser version is predated.

But I cant Update since its not released yet for Linux.

Cant wait for the new Version to be released Other than that, the browser is swift and user friendly

Asked by SHOCKWAVE14704 5 years ago

Answered by James 5 years ago

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Omnibox in Firefox

How can I remove this crap from my Homepage? )= I desinstalled this from my computer, but the Homepage still omnibox.com I can't set another homepage and I can't find it … (read more)

How can I remove this crap from my Homepage? )= I desinstalled this from my computer, but the Homepage still omnibox.com I can't set another homepage and I can't find it on about:config

Any help, please?

Asked by kawyn 5 years ago

Answered by cor-el 5 years ago