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Ok, since update to version 31.0, I have been having some problems. I have tried doing everything stated in the support page about resetting, reinstalling, safe mode, restarting pc etc. First problem, when I open Firefox no web page loads. It just says New Tab and a blank white page. If I press the home button I am taken to my homepage which is google.

Second problem, when I right click on a link and the menu pops up, if I click open in new window, a new window opens but it just says New Tab with a blank page and no URL information, just blank.

Third problem, the Open Menu button just doesn't work at all. You can click all you like, that thing is not opening.

I am really stuck as to what to do. I have only been using Firefox for about a month and t was good until these problems. If I can't resolve it, I will have to use another browser as it is really annoying.

I am using Windows 8.1 by the way and have scanned my computer thouroughly for both virus's and malware.

I m using windows xp... in my computer all pdf file icons changed as a firefox icons. it is so difficult to find the files. so try to tell me how to change pdf icons for pdf files.

Firefox will not play videos in or out of U-Tube. . All videos play in I.E. ver 11.0.10 without an issue

In Firefox I get a large black square that reduces to a black bar and then when I place the cursor in the area where the video should be I see a flashing rotating circle.

Just updated Firefox Ver 31RC1 today 7-16-14 Flash Plugin = Ver 14.0.0.145 Quicktime plugin = Ver Version: 7.7.5.0 Windows 7-64 All updates loaded

Application Basics

Name: Firefox Version: 31.0 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:31.0) Gecko/20100101 Firefox/31.0

Crash Reports for the Last 3 Days

Report ID: bp-4ae398ae-dc97-42ba-8287-e8f502140715 Submitted: 2 days ago

All Crash Reports

Extensions

Name: Adblock Plus Version: 2.6.3 Enabled: true ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}

Name: Address Bar Search Version: 1.2 Enabled: true ID: {badea1ae-72ed-4f6a-8c37-4db9a4ac7bc9}

Name: BetterPrivacy Version: 1.68 Enabled: true ID: {d40f5e7b-d2cf-4856-b441-cc613eeffbe3}

Name: DownloadHelper Version: 4.9.22 Enabled: true ID: {b9db16a4-6edc-47ec-a1f4-b86292ed211d}

Name: F.B. Purity - Cleans Up Facebook Version: 9.9.1 Enabled: true ID: fbp@fbpurity.com

Name: Garmin Communicator Version: 4.1.0 Enabled: true ID: {195A3098-0BD5-4e90-AE22-BA1C540AFD1E}

Name: Logitech Device Detection Version: 1.23.0.5 Enabled: true ID: DeviceDetection@logitech.com

Name: MAFIAAFire Redirector Version: 0.9d Enabled: true ID: MafiaaFire@mafiaafire.com

Name: MapsGalaxy Version: 6.58.4.18298 Enabled: true ID: 39ffxtbr@MapsGalaxy_39.com

Name: Skype Click to Call Version: 7.2.15747.10003 Enabled: true ID: {82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}

Name: Adobe DLM (powered by getPlus(R)) Version: 1.6.2.63 Enabled: false ID: {E2883E8F-472F-4fb0-9522-AC9BF37916A7}

Name: Advanced SystemCare Surfing Protection Version: 1.0 Enabled: false ID: ascsurfingprotection@iobit.com

Name: Hyperwords Version: 6.5.3 Enabled: false ID: {9A752782-D706-479b-98F8-3F66BF921692}

Graphics

Adapter Description: NVIDIA GeForce GTS 250 Adapter Drivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um Adapter RAM: 1024 ClearType Parameters: Gamma: 2200 Pixel Structure: R ClearType Level: 0 Enhanced Contrast: 50 Device ID: 0x0615 Direct2D Enabled: true DirectWrite Enabled: true (6.2.9200.16571) Driver Date: 3-4-2014 Driver Version: 9.18.13.3523 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 10 Vendor ID: 0x10de WebGL Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GTS 250 Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote: false AzureCanvasBackend: direct2d AzureContentBackend: direct2d AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

Important Modified Preferences

accessibility.typeaheadfind: true accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 4 browser.cache.memory.capacity: 65536 browser.display.show_image_placeholders: true browser.display.use_document_fonts: 0 browser.history_expire_days.mirror: 180 browser.places.importBookmarksHTML: false browser.places.smartBookmarksVersion: 7 browser.search.param.yahoo-fr: chr-greentree_ff&type=380920&ilc=12 browser.search.useDBForOrder: true browser.sessionstore.upgradeBackup.latestBuildID: 20140714151536 browser.startup.homepage: http://www.msn.com/ browser.startup.homepage_override.buildID: 20140714151536 browser.startup.homepage_override.mstone: 31.0 browser.tabs.warnOnClose: false browser.urlbar.autocomplete.enabled: true dom.max_script_run_time: 1800 dom.mozApps.used: true dom.w3c_touch_events.expose: false extensions.lastAppVersion: 31.0 font.internaluseonly.changed: false font.minimum-size.x-western: 14 font.size.fixed.x-western: 14 font.size.variable.x-western: 14 gfx.direct3d.checkDX10: false gfx.direct3d.last_used_feature_level_idx: 1 network.cookie.prefsMigrated: true network.http.max-connections: 48 network.http.max-connections-per-server: 16 network.http.max-persistent-connections-per-proxy: 16 network.http.max-persistent-connections-per-server: 8 network.http.pipelining.maxrequests: 8 network.http.request.max-start-delay: 0 places.database.lastMaintenance: 1405542420 places.history.expiration.transient_current_max_pages: 104858 places.history.expiration.transient_optimal_database_size: 167772160 places.last_vacuum: 1296747843 plugin.disable_full_page_plugin_for_types: application/pdf,application/vnd.adobe.xfdf,application/vnd.fdf plugin.expose_full_path: true plugin.importedState: true plugin.state.flash: 1 plugin.state.nppl: 0 plugin.state.npqtplugin: 1 print.print_printer: Adobe PDF print.printer_Epson_Stylus_Photo_R200_(M).print_bgcolor: false privacy.donottrackheader.enabled: true privacy.sanitize.migrateFx3Prefs: true security.warn_viewing_mixed: false storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1404830167

user.js Preferences

Your profile folder contains a user.js file, which includes preferences that were not created by Firefox.

JavaScript

Incremental GC: true

Accessibility

Activated: false Prevent Accessibility: 0

Library Versions

NSPR Expected minimum version: 4.10.6 Version in use: 4.10.6

NSS Expected minimum version: 3.16.2 Basic ECC Version in use: 3.16.2 Basic ECC

NSSSMIME Expected minimum version: 3.16.2 Basic ECC Version in use: 3.16.2 Basic ECC

NSSSSL Expected minimum version: 3.16.2 Basic ECC Version in use: 3.16.2 Basic ECC

NSSUTIL Expected minimum version: 3.16.2 Version in use: 3.16.2

Experimental Features

I am using FF 31.0 on Windows 7 Professional 32-bit. I have a number of FF windows open, one for each project on which I am working. There are some tabs in wndows that I do not want any more. So I either close those tabs or go to other URLs in those tabs. I then cleanly exit FF. But when FF is restarted, the tabs that I had closed or changed URLs re-appear, as if I had done nothing to delete or change them. I assumed that FF, when it exited cleanly, would save all of my current windows and tabs settings, and when I "restored my previous session", I would get the same windows and tabs that I had when I cleanly shutdown. But this is not the case. How do I tell FF to save my current window and tab settings? Thanks.

--Barry Finkel

I have cleared cookies and cache, updated Firefox to 31.0 but it still keeps happening. I have even accessed my Yahoo email through the ATT site because I have an sbcglobal.net address. Nothing works. I can see my Yahoo email just fine through Internet Explorer but would prefer to do all of my internet related work via Firefox. I have no idea what to do.

https://crash-stats.mozilla.com/report/index/a8ecca49-8d4c-404d-b857-8e4942140811

I have been deleting this 'Crypt' file whenever it appears because whenever I have searched on the Internet for info about it, it always says that it is a virus! Suddenly, I wondered if it after all, could be a file created by Firefox whever I use private browsing. I only use this for online banking and it occurred to me that it is the reason the file doesn't appear every time I use Firefox. 'Crypt' could be short for 'Encryption' perhaps? Is this the case?

When i go to 'show all history' only a small portion of what i searched today gets shown. If i change months the same thing happens

A lot of what i am browsing now isn't being tracked either, this only started occurring like 2 days ago.

Just updated to FF 31.0 & even tho click-to-play is set to "true" and I've got all plugins set to "Ask to activate", it's not working; worked just fine with v. 30.

I have Reset my Firefox Browser by Accident and then after Importing the OLD Backup to the new Firefox most of the Google Sites like Gmail , Google Drive and especially Youtube started Loading really slow !

Google Drive is reporting this error everytime I try to access an Excel Sheet to edit it Online :

http://imageshack.com/a/img538/4897/fii9wW.png

YouTube Videos stop loading at all - BLACK SCREEN and nothing else !

Tried Clearing all kind of Cookies , Cache etc. inside Firefox and with CCleaner - no LUCK at all !

Ran the FIrefox in Safe Mode - no LUCK at all !

Problem is also the same with CHROME ! SO if anyone can guide me to a solution , I will be really thankful !

Regards !

Signing in to my AtomicBobs website returned a "Server not found" error for my desktop.

Followed some of the FAQ suggestions and reset Firefox but still had the problem.

Checked McAfee, and cannot find a reason for blockage there.

Ran Firefox in Safe Mode and the was able to log in to the website. However, after restarting Firefox in regular mode, my sign in is still valid, but when I try to post a message, I get the "Server not found" error again.

Thought this was my desktop, so I tried my laptop with the same problem.

Up until 2-3 weeks ago, I have never had a problem with this website either on my desktop or laptop.

Also, the website works in IE, but Firefox is my preferred browser.

What's changed?

At my work, I have Firefox 31.

I have a page. I want to inspect an element. No way.

There is no more inspector in Firefox 31?! Can I inspect an element? How?

By the way, "View source" has disappeared too in Firefox 31. This does not help.

Does Mozilla plan to remove all the useful features from Firefox?

Thank you.

Nicolas B.

After resetting firefox earlier today using the published protocol, I get a 'This Connection is Untrusted' for any website I open. By using the ‘I Understand the Risks’ option, I am _usually_ able to access the site. However, when I try to open gMail, the ‘I Understand the Risks’ option is not available. So I am not able to open gMail. Note that if I use Internet Explorer I am able to open gMail or any other website normally. A second problem is that some of the websites that do open gaffed user interfaces. An example may be this support site. Another example is Facebook Scrabble.

I have tried the following without success: Restart your computer, Clear your cookies and cache, Restart Firefox in Safe Mode, Troubleshoot your plugins, Reinstall Firefox, and Reset Firefox

Hi

Whenever I open Firefox 31 (on mavericks) it crashes at startup or after browsing a minute or two. Already tried:

- disabled HW acceleration - disabled add-ons - re-installed ff - deleted profile

problem still exists. I get the following error message:

AdapterDeviceID: 0x6741 AdapterVendorID: 0x1002 Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:31.0 BuildID: 20140716183446 CrashTime: 1408087029 EMCheckCompatibility: true EventLoopNestingLevel: 1 FramePoisonBase: 7ffffffff0dea000 FramePoisonSize: 4096 InstallTime: 1408083991 Notes: AdapterVendorID: 0x1002, AdapterDeviceID: 0x6741 ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 217 StartupTime: 1408086927 Theme: classic/1.0 Throttleable: 1 Vendor: Mozilla Version: 31.0 useragent_locale: de

can anyone help? thanks

All but 24 of my bookmarks are disappearing when I click show all bookmarks. When I click the "Restore" button it shows that I have 66 bookmarks but when I restore them it then only shows 24. I have done this dozens of times and it always does this.

My old firefox in XP worked great and I never had this problem. I've read lots of stuff about bookmarks but I don't understand computer talk so most of what I've read in meaningless. I just want it to list all of my bookmarks like the old firefox did. How can I look at the 66 bookmarks that my restore says I have? Thank you.

When I'm on many different web sites and I store things either in my Wish List or in my Basket, I am only able to print 3 pages when what I'm printing is longer.

This is an issue with Mozilla because it does not happen thru IE. Nor is there only 3 pages that are printable.

I try using File/Print Preview ... all pages are visible, yet only 3 pages will print.

This has been a problem ever since I've used Mozilla ... I always apply updates ... I use Windows XP Pro.

Thank you.