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  • Archived

Firefox presenting random ads, websites, and reset connection messages.

A few days ago, I was presented with a bunch of random ads that would pop up on google and random articles I had been reading. I have also been having trouble with the c… (read more)

A few days ago, I was presented with a bunch of random ads that would pop up on google and random articles I had been reading. I have also been having trouble with the connection supposedly resetting on multiple occasions, very often.

If someone will tell me how to upload screenshots, I can show pictures of the problems I am having. Thanks!

Asked by kchaubc 6 years ago

Last reply by cor-el 6 years ago

  • Archived

The "new tab" tiles can no longer be updated.

For about a month now the version of firefox on my work pc, the "new tab" tiles can no longer be updated. I can move existing tabs. I cannot add new tabs. Dragging a b… (read more)

For about a month now the version of firefox on my work pc, the "new tab" tiles can no longer be updated. I can move existing tabs. I cannot add new tabs. Dragging a bookmark over an empty tile opens the link in the "new tab". If I accidentally delete a tile, it is gone forever. Firefox does not prompt me to restore it. I am running the current ver. of Firefox. I even uninstalled/re-installed to see if that had an effect, it did not. Windows7, Firefox 27.0.1

Asked by trenticle 6 years ago

Last reply by Gingerbread Man 6 years ago

  • Archived

Firefox crashes

bp-beecadd4-ad2d-4233-b74b-af6a52140209 09-Feb-14 7:12 PM bp-11006843-bd92-4ff4-b7be-c88d72140209 09-Feb-14 4:13 PM c3177818-a8eb-4468-a2bf-f0161e608fe8 09-Feb-14 9:07 AM… (read more)

bp-beecadd4-ad2d-4233-b74b-af6a52140209 09-Feb-14 7:12 PM
bp-11006843-bd92-4ff4-b7be-c88d72140209 09-Feb-14 4:13 PM
c3177818-a8eb-4468-a2bf-f0161e608fe8 09-Feb-14 9:07 AM
70563243-5015-41df-9e94-0fb70a091dc6 08-Feb-14 1:08 AM
bp-6506f8ba-4465-48e9-8a7c-5d96f2140207 07-Feb-14 8:53 PM
bp-773731b4-3e2a-4479-a444-859e72140207 07-Feb-14 7:54 PM

Asked by Kumaresan_65 6 years ago

Last reply by guigs 6 years ago

  • Archived

I need to erase a faulty email address,when I try to use the new correct one it inserts the old one

there was a fault on a gmail address,I got the correct address &the first time I used Firefox without linking it worked fine now it keeps picking up wrong address,how… (read more)

there was a fault on a gmail address,I got the correct address &the first time I used Firefox without linking it worked fine now it keeps picking up wrong address,how do I get rid of gmail from Firefox

Asked by ralphy1601 6 years ago

Last reply by jscher2000 6 years ago

  • Archived

Does Firefox support Flowplayer?

There are 2 sites i have tried to use that use Flowplayer and I am unsuccessful in getting Firefox to play the MP4 files. For example See http://www.globalwealthprotectio… (read more)

There are 2 sites i have tried to use that use Flowplayer and I am unsuccessful in getting Firefox to play the MP4 files.

For example See http://www.globalwealthprotection.com/private-ibc-what-is-difference/

There seems to be no support info on this trouble.

Thanks, William

Asked by William42 6 years ago

Last reply by cor-el 6 years ago

  • Archived

Firefox STILL won't let me add a security exception

Security exceptions have NEVER worked correctly for me, and I'm sick of it. Someone please help with this. First of all, I posted about this months ago, the thread can be… (read more)

Security exceptions have NEVER worked correctly for me, and I'm sick of it. Someone please help with this.

First of all, I posted about this months ago, the thread can be found here: https://support.mozilla.org/en-US/questions/965352 . No personal ill-will toward the folks who responded, but none of the replies were helpful. Most were not even APPLICABLE. (This includes the final one, that I didn't respond to.)

Briefly: Occasionally, seemingly at random, a site (often one I've previously accessed with no problem) will start giving me the "This connection is untrusted" screen I'm sure you've all seen occasionally, ostensibly because of invalid security certificates, but in reality for no damn reason at all, at least not that I've ever been able to discern. I then click on the "I understand the risks => Add exception" option - unlike some others who have similar issues, I DO get this option, it's not greyed out or anything. This brings up the "Add Exception" dialog as expected, but apparently it's merely decorative, because when I click the Confirm Security Exception button at the bottom, LITERALLY NOTHING happens. The box doesn't close, no error message comes up, there is no visible change of any kind. I hope I'm being clear, when I say LITERALLY NOTHING happens I mean LITERALLY NOTHING happens.

(Sorry if that sounds condescending, but you'd be amazed at the number of times I've said something like that and the *immediate* response is something like "What did the error message say?". And looking at it from the other side, having done tech support, you'd be equally amazed at the things customers described as "nothing happening" that could not possibly be further from "nothing", including error messages that plainly spelled out what the problem was! I'm just trying to (a) avoid the first scenario, and (b) make it clear that this isn't an instance of the second one...)

To belatedly respond to the last message in the previous thread:

* I am NOT in private browsing mode
* There are no intermediate certificates involved (and even if there were, I would have no clue, based on that message, about HOW to get them). 
* Also, it's a very bad sign that this message expressed doubt about whether I had an option that my original post quite explicitly spelled out that I *did* have. Again, no personal ill-will, and I know the OP in that thread was rather long, but even so, that kind of thing makes me wonder what *else* about the problem the person responding might have misunderstood.

Anyway. Hope that's clear enough, if anything isn't, please ask. I'm happy to answer questions about my settings and whatever else might be relevant, much less happy to correct faulty assumptions after the fact. It seems that significantly more people than me have this problem, let's see if we can get it resolved once and for all.

Asked by purpleplatypus 6 years ago

Last reply by laknox 6 years ago

  • Archived

Scrolling is delayed when loading a page.

I've seen similar posts, but none that are exactly like the problem I am experiencing. Since updating to FF27 (I'm on a MBP with OSX 10.7), I will go to a page and am una… (read more)

I've seen similar posts, but none that are exactly like the problem I am experiencing. Since updating to FF27 (I'm on a MBP with OSX 10.7), I will go to a page and am unable to scroll down for a short amount of time. Usually it's about 3-5 seconds, and then the 2 finger scroll functionality kicks back in. It's not choppy, just delayed. It seems to happen more on pages with many images on it. I would assume that it had to do with the loading of the images, however, it will happen if I hit the back button to a page that is already cached. I really don't want to switch to a different browser, I've been a dedicated user of Firefox since 2004 and would really like to keep this relationship going : )

Asked by Patrick 6 years ago

Last reply by guigs 6 years ago

  • Archived

The page isn't redirecting properly Firefox has detected that the server is redirecting the request for this address in a way that will never complete ?

I was trying to logon to www.hsbc.co.in when I got this message. I have successfully logged in to this website before from Firefox so I don't understand what is happening… (read more)

I was trying to logon to www.hsbc.co.in when I got this message. I have successfully logged in to this website before from Firefox so I don't understand what is happening.

Asked by Mayoite 6 years ago

Last reply by kelliann1 6 years ago

  • Archived

How to remove S.ytimg.com virus?

I opened a you tube video sent by a friend and it infected my computer with the S3 ytimg virus. The anti-virus software I use does not seem to remove it and it has caused… (read more)

I opened a you tube video sent by a friend and it infected my computer with the S3 ytimg virus. The anti-virus software I use does not seem to remove it and it has caused my computer to operate very, very slowly.

Asked by nitro476 6 years ago

Last reply by iamjayakumars 6 years ago

  • Archived

Where to find help with Lightbeam ?

Firefox 27.0.1 Windows 7 Ultimate Lightbeam shows a black window, the only action of icons is when hovering them, they change color, no other action. Thanks … (read more)

Firefox 27.0.1 Windows 7 Ultimate Lightbeam shows a black window, the only action of icons is when hovering them, they change color, no other action.

Thanks

Asked by clickclick 6 years ago

Last reply by guigs 6 years ago

  • Archived

My popup blocker exceptions disappear when I close Firefox.

I just ran into this the other day, but it's become a major issue. The exceptions I enter into the popup blocker don't persist from session to session; as long as at lea… (read more)

I just ran into this the other day, but it's become a major issue. The exceptions I enter into the popup blocker don't persist from session to session; as long as at least one instance of Firefox remains open the exception list is there, but after I close Firefox and reopen it I have no exceptions left. I only need a handful of exceptions, but I don't want to have to type them in every time I access those web sites!

Asked by dsliesse 6 years ago

Last reply by cor-el 6 years ago

  • Archived

Bottom of page missing, scrollbar not sufficient to scroll up

Since the last update to FF 27.0.1 the bottom edge of one of the pages I use vanishes below the bottom edge of my screen. Scrollbar and spinning wheel of my mouse seem to… (read more)

Since the last update to FF 27.0.1 the bottom edge of one of the pages I use vanishes below the bottom edge of my screen. Scrollbar and spinning wheel of my mouse seem to work but cannot bring up the bottom edge to vsisbility. Seems like they are operating on a much higher screen.

The site I am having trouble with is Google analytics, a site that is quite heavily in used by webmasters. So I think if this was a problem of this site, then it would have been adressed in the meanwhile, for some of the important controls cannot be accessed.

I did reset FF to original settings. I find the Searchbar (ctrl-F) aoppears and the page seems to adjust for the missing pixels (some movement in the vertical scrollbar) but I can be mistaken here.

I am running FF on Windows XP, I know this is not the most modern approach, but still, it does suit me all right, so I would hate to spend the money to upgrade to a newer version of windows.

Asked by Gummibaer 6 years ago

Last reply by guigs 6 years ago

  • Archived

I've been using the LavaFox add-on years and in the past week FireFox has started continually resetting to the default theme on all my pcs - how can I stop this

Actually several problems have started occurring in the past week (has some kind of automatic update been done recently?), but: 1) on all three of my pcs, no matter how … (read more)

Actually several problems have started occurring in the past week (has some kind of automatic update been done recently?), but:

  1. 1) on all three of my pcs, no matter how many times i change the theme, it resets itself back to the default the next time I come back into FF. I've re-downloaded and installed the themes and I've downloaded and installed two others to try different ones. Same thing happens. I restart and the theme is there, but when I close the browser and open it again later, I'm back to the default.
  1. 2) FireFox periodically has been started crashing (quite often) on my PC's.
  1. 3) On two of my pcs, I constantly have to switch to ie tab 2 in order to view some websites. the thing is, I'm using FF on the same websites on other computers without having to use ie tab so I know FF will work on those sites/pages. Sometimes on the two pcs in question I can even view pages in FF but when I go back to the same pages I have to switch to ie tab in order to view them again. this is really frustrating

Asked by cwayneb 6 years ago

Last reply by guigs 6 years ago

  • Archived

I can not sync my iphone firefox with my pc firefox. I have read the help articles and I don't find on either device to place to add three codes or codes?

I would like to sync my devices with my firefox browser on my computer. Two pcs, home and laptop and an iphone. I have read much about it and can't navigate through it wi… (read more)

I would like to sync my devices with my firefox browser on my computer. Two pcs, home and laptop and an iphone. I have read much about it and can't navigate through it with the articles.

Asked by IGreathead 6 years ago

Last reply by vikkp 6 years ago

  • Archived

Why aren't my saved passwords auto logging-in anymore?

past week or so, every site I visit which normally logs me in automatically thru Firefox no longer logs me in. they request a log-in each visit even if I log-in and have … (read more)

past week or so, every site I visit which normally logs me in automatically thru Firefox no longer logs me in. they request a log-in each visit even if I log-in and have "remember me" box clicked I, same thing happens next time.

Windows vista, pretty sure it's the newest version of FF

Asked by Dennismenis321 6 years ago

Last reply by user1068417 6 years ago