All Products Support Forum

My Firefox is set to show my home pages when it starts, but it opens my windows and tabs from last time, except its not really last time, but some time in the past. After trying to open those pages, I get a full screen Skype window that I can't get out of full screen. So, I go to my task bar. Launch another session of Firefox, back to the task bar to close the Skype window, and then click on the Home page button to launch my pages. This has been going on for a couple weeks now.

I have already gone into Firefox preferences, turned my popup blocker on, and removed all exceptions. However, I'm still getting a TON of popups, mostly for software updates and downloads. There is no malware on my computer and the popups do have the Firefox bookmark bar, so I know they are coming from Firefox.

Please help! It's really frustrating and slowing my computer down because they're constantly getting in the way when I'm trying to navigate.

see report below:

I have downgraded and upgraded firefox and adobe flash but firefox keeps crashing on you tube

AdapterDeviceID: 0x2e32
AdapterVendorID: 0x8086
Add-ons: support%40lastpass.com:2.5.0,anttoolbar%40ant.com:2.4.7.8,firefox1%40myibay.com:1.3.5,foxmarks%40kei.com:4.2.3,LogMeInClient%40logmein.com:1.0.0.1024,personas%40christopher.beard:1.7.2.1,testpilot%40labs.mozilla.com:1.2.2,%7B4BBDD651-70CF-4821-84F8-2B918CF89CA3%7D:7.3.0.1,%7B62760FD6-B943-48C9-AB09-F99C6FE96088%7D:2.5.7,%7Ba0d7ccb3-214d-498b-b4aa-0e8fda9a7bf7%7D:20130515,%7BAE93811A-5C9A-4d34-8462-F7B864FC4696%7D:4.16,%7Bef4e370e-d9f0-4e00-b93e-a4f274cfdd5a%7D:1.4.9,%7BF8A55C97-3DB6-4961-A81D-0DE0080E53CB%7D:0.9.8,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:23.0.1,bookmarkdeduplicator%40foxhatdev:1.2,%7Bd10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d%7D:2.3.2
AvailablePageFile: 4035756032
AvailablePhysicalMemory: 2020319232
AvailableVirtualMemory: 1566806016
BuildID: 20130814063812
CrashTime: 1377265088
EMCheckCompatibility: true
InstallTime: 1377257514
Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x2e32, AdapterSubsysID: 2e321849, AdapterDriverVersion: 6.14.10.4990
D3D10 Layers? D3D10 Layers- D3D9 Layers? D3D9 Layers- 
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
ProductName: Firefox
ReleaseChannel: release
SecondsSinceLastCrash: 6450
StartupTime: 1377264388
SystemMemoryUsePercentage: 42
Theme: classic/1.0
Throttleable: 1
TotalVirtualMemory: 2147352576
URL: https://apis.google.com/u/0/_/widget/render/comments?first_party_property=YOUTUBE&href=http%3A%2F%2Fwww.youtube.com%2Fwatch%3Fv%3DfgjGBtTjywY%26list%3DPLsADJVRCDaNYpbMjbOHdSCSaKBlG6aOL5&owner_id=Rpbrf-LDcVa7R8nCH4Nmjw&query=http%3A%2F%2Fwww.youtube.com%2Fwatch%3Fv%3DfgjGBtTjywY&stream_id=UCRpbrf-LDcVa7R8nCH4Nmjw&substream_id=fgjGBtTjywY&view_type=FILTERED_POSTMOD&width=590&dl=true&youtube_video_acl=PUBLIC&hl=en_US&origin=http%3A%2F%2Fwww.youtube.com&gsrc=1p&jsh=m%3B%2F_%2Fscs%2Fabc-static%2F_%2Fjs%2Fk%3Dgapi.gapi.en.frJMbC5LyzM.O%2Fm%3D__features__%2Fam%3DIA%2Frt%3Dj%2Fd%3D1%2Frs%3DAItRSTMLCe1riklf82eONwSEM0M5ZUH51A#_methods=onPlusOne%2C_ready%2C_close%2C_open%2C_resizeMe%2C_renderstart%2Concircled%2Conthumbsup%2Contimestampclicked&id=I0_1377265086581&parent=http%3A%2F%2Fwww.youtube.com&pfname=&rpctoken=12418239
Vendor: Mozilla
Version: 23.0.1
Winsock_LSP: SBLSP over [MSAFD Tcpip [TCP/IP]] : 2 : 1 :  
 SBLSP over [MSAFD Tcpip [UDP/IP]] : 2 : 2 : C:\Program Files\SpeedBit Video Accelerator\LSP3.3.7.5\sblsp.dll 
 MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
 MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
 MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
 RSVP UDP Service Provider : 6 : 2 : %SystemRoot%\system32\rsvpsp.dll 
 RSVP TCP Service Provider : 6 : 1 : %SystemRoot%\system32\rsvpsp.dll 
 MSAFD NetBIOS [\Device\NetBT_Tcpip_{E164C867-4D50-4C52-BAC3-4E20530E992B}] SEQPACKET 11 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
 MSAFD NetBIOS [\Device\NetBT_Tcpip_{E164C867-4D50-4C52-BAC3-4E20530E992B}] DATAGRAM 11 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
 MSAFD NetBIOS [\Device\NetBT_Tcpip_{97161BE5-3B9E-47E8-B980-EA7DAA62DDD8}] SEQPACKET 10 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
 MSAFD NetBIOS [\Device\NetBT_Tcpip_{97161BE5-3B9E-47E8-B980-EA7DAA62DDD8}] DATAGRAM 10 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
 MSAFD NetBIOS [\Device\NetBT_Tcpip_{10C212A4-FBEE-4DE8-B928-1C0421C69529}] SEQPACKET 9 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
 MSAFD NetBIOS [\Device\NetBT_Tcpip_{10C212A4-FBEE-4DE8-B928-1C0421C69529}] DATAGRAM 9 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
 MSAFD NetBIOS [\Device\NetBT_Tcpip_{BF2F0D6D-1A1F-4AB8-A162-1FEED1D4AC4E}] SEQPACKET 8 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
 MSAFD NetBIOS [\Device\NetBT_Tcpip_{BF2F0D6D-1A1F-4AB8-A162-1FEED1D4AC4E}] DATAGRAM 8 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
 MSAFD NetBIOS [\Device\NetBT_Tcpip_{8D29FEF0-359F-4B69-AFEF-C50B2471838A}] SEQPACKET 7 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
 MSAFD NetBIOS [\Device\NetBT_Tcpip_{8D29FEF0-359F-4B69-AFEF-C50B2471838A}] DATAGRAM 7 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
 MSAFD NetBIOS [\Device\NetBT_Tcpip_{332CDF34-1668-499D-B938-3C7842374389}] SEQPACKET 4 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
 MSAFD NetBIOS [\Device\NetBT_Tcpip_{332CDF34-1668-499D-B938-3C7842374389}] DATAGRAM 4 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
 MSAFD NetBIOS [\Device\NetBT_Tcpip_{D2A13987-3800-4EB8-84D9-8DE3D55F77C2}] SEQPACKET 0 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
 MSAFD NetBIOS [\Device\NetBT_Tcpip_{D2A13987-3800-4EB8-84D9-8DE3D55F77C2}] DATAGRAM 0 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
 MSAFD NetBIOS [\Device\NetBT_Tcpip_{76C9ACD6-1523-430F-8AD0-C5B3A0A32103}] SEQPACKET 1 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
 MSAFD NetBIOS [\Device\NetBT_Tcpip_{76C9ACD6-1523-430F-8AD0-C5B3A0A32103}] DATAGRAM 1 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
 MSAFD NetBIOS [\Device\NetBT_Tcpip_{A56FF020-3C58-4D13-9C47-8CCDAE85B219}] SEQPACKET 2 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
 MSAFD NetBIOS [\Device\NetBT_Tcpip_{A56FF020-3C58-4D13-9C47-8CCDAE85B219}] DATAGRAM 2 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
 MSAFD NetBIOS [\Device\NetBT_Tcpip_{36E39A50-00A0-42CF-9B86-EE44F078CFFD}] SEQPACKET 3 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
 MSAFD NetBIOS [\Device\NetBT_Tcpip_{36E39A50-00A0-42CF-9B86-EE44F078CFFD}] DATAGRAM 3 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
 MSAFD NetBIOS [\Device\NetBT_Tcpip_{E204AC2F-D7F5-446D-B065-E6003AE73A92}] SEQPACKET 12 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
 MSAFD NetBIOS [\Device\NetBT_Tcpip_{E204AC2F-D7F5-446D-B065-E6003AE73A92}] DATAGRAM 12 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
 MSAFD NetBIOS [\Device\NetBT_Tcpip_{6FF8C4A7-7C88-46CC-BDA7-074EABC9BD52}] SEQPACKET 13 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
 MSAFD NetBIOS [\Device\NetBT_Tcpip_{6FF8C4A7-7C88-46CC-BDA7-074EABC9BD52}] DATAGRAM 13 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
 MSAFD NetBIOS [\Device\NetBT_Tcpip_{038B1489-B95F-4C31-A6D2-CF62704AA051}] SEQPACKET 6 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
 MSAFD NetBIOS [\Device\NetBT_Tcpip_{038B1489-B95F-4C31-A6D2-CF62704AA051}] DATAGRAM 6 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
 MSAFD NetBIOS [\Device\NetBT_Tcpip_{811A7B52-429D-4330-BCF5-5FF95C8392A5}] SEQPACKET 5 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
 MSAFD NetBIOS [\Device\NetBT_Tcpip_{811A7B52-429D-4330-BCF5-5FF95C8392A5}] DATAGRAM 5 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
 SBLSP : 2 : 0 : C:\Program Files\SpeedBit Video Accelerator\LSP3.3.7.5\sblsp.dll

This report also contains technical information about the state of the application when it crashed.

I was following the instructions for "Password Manager Settings":

Firefox will remember passwords by default. You may have disabled this feature, or told Firefox to never remember passwords for a particular site.

. At the top of the Firefox window, click on the Tools menu and then select Options. . Select the Security panel. . If it isn't already check marked, check Remember passwords for sites.

HOWEVER, the "Remember passwords for sites" button is blocked.

HELP!!!!

Ever since I installed Firefox 23.0.1, I have had many problems. Firefox is very slow to open and crashes several times a day, especially if I'm on Facebook. The internet, especially Facebook & Facebook games are very slow. When Facebook updates, it is so slow that it hangs up my entire system.

My router and cable modem are working correctly. I recently installed new ethernet cables between the cable modem, router and computer. Brighthouse was here last week and I have a strong internet signal. All of my plug ins are up to date and so is Windows XP. I have cleaned my browser's cache several times. Closing and restarting Firefox helps for a little while.

......"the add on could not be downloaded because of a connection failure on bq.bp.2020.net"......does anyone have any ideas please? Thanks.

There are some websites such as "regcleanpro" which cannot be closed down or erased once it has gained access by some means, and are just a dammed bother. Why doesn't Firefox allow me to make a list of websites which are not allowed to access my PC and immediately block them when they try?

I have been researching this issue for a couple days. No posts online answer the issue. It is not a security settings issue, I have almost add-ons enabled, my plug-ins are all up to date. I am using Yahoo.mail and the attachments download from IE and Chrome. Anyone?? Beuler??

I often want to print exactly what's shown on the current page. But some websites apparently intercept the print command and rearrange or completely reformat the content according to what they "know better" you need. Google Maps does this. Is there a way to avoid this and print exactly how it's currently laid out?

Sincerely, John Boncek

Cannot connect to https site, Windows Explorer functions fine, cleared history and turn off firewall still can not connect, the error message 'The connection has timed out

         The server at incnweb.mainaccount.com is taking too long to respond.
 The site could be temporarily unavailable or too busy. Try again in a few
   moments.
 If you are unable to load any pages, check your computer's network
   connection.
 If your computer or network is protected by a firewall or proxy, make sure
   that Firefox is permitted to access the Web.

the site is not busy had a friend check and he can login. Seems to be Firefox

http://web.longfintuna.net/ng/?z=1&ilmernzkvtazt=C80AA9874F79FE10&pu=&s=D-firefox&nm=ilmernzkvtazt&t=

is a spreading spam that does not register in my antivirus or adware.

Hi any one who can help me. I have 'websearchinc.net' on my computer I comes up as my default browser called "websearch' seems harmless but I'm not sure. I don't know how it got on my pc and I can't find it any where in any installed programs or software. I tried sending them email to explain how I can remove it but no reply from contact@websearchInc.com as they suggest is their support address.

So does anyone know how i might have got it, is it safe and how to remove it ? Thank you, Nick890

I've installed the Downthemall add-on, but it is not accessible. By that I mean that although Downthemall appears in the list of installed and active Extensions, there is no other evidence of its existence--for example, no button or right-click menu item. (I'm a long-time Downthemall user (on another machine) so I do have some experience with the program.) Also, when I click on the Downthemall preferences in the Extensions list, nothing happens.

I'm on a Macbook Pro 15" Retina display running Mountain Lion 10.8.4 and Firefox 23.0.1.

Thanks for any suggestions on how to fix this problem.

Here are my last 5 crash ids:

bp-09afa203-3f12-4508-b9bd-8f4452130821 8/20/2013 8:21 PM
bp-5afaf7a4-d21b-494d-ab0a-36b0f2130821 8/20/2013 8:13 PM
bp-c98c4f26-1954-437d-b5d9-001712130819 8/19/2013 1:32 PM
bp-e5538032-c6e1-46f6-9b98-af7b62130817 8/17/2013 3:35 PM
bp-553cf28e-3737-41d3-991a-2b3182130817 8/16/2013 11:30 PM
f3c1e906-6b8d-45a7-8e4a-ff2ac1f3ecf6 8/7/2013 8:10 PM
41c90c3f-a66e-4961-ba7c-0bc8f70798b7

This appears to be happening more often after updating to 23, and also updating windows. I am not certain if this has any bearing

PROBLEM: Videos and Flash content hang in Firefox. The screen is grey and the twirling circle is frozen. This is a recent problem; this behavior is new and it is unclear what has changed in my system. 1. The problem does not occur with I.E. 2. Win8 , Firefox, and Flash plug-in are current. 3. Running Firefox in safe mode does not help. 4. I have removed and reinstalled Firefox , Flash, and RealPlayer 5. Java is working. temporary SOLUTION: Deleted RealPlayer

edited by a moderator

My home page changes to searchus.com every-time I start my browser. and when I open a new tab its showing a blank page, Which was showing some of my links that I use mostly. Please help me to stop change in browser's home page. and new tab window.

because of the "internal server error", I had to resort to IE to send the following twit. Evidently it was the Mozilla server(s), and not Twitter or Google

it is ... er... between disconcerting and painful for me personally, given the twit contents:

CodeRush4SL: A long time ago in a galaxy far, far away a group of hackers had an awesome idea... The rest is history.

Projekt CodeRush with Slovenian subtitles

Nothing much to be done, except (?) tell the user honestly who's server is having hiccups.

How do I tell Firefox that, or where, PHP exists, and to execute script? I installed PHP 5.3 as per msVista (basic) instructions on php.org to C:\Program Files\PHP\ and it works if I open cmd on the command line : C:\Program Files\PHP>php -a Interactive mode enabled ^Z and scripts in tags work properly.

However opening a page or file such as test.php containing valid script with Firefox 23.0.1 fails to interpret the script and just displays the uninterpreted source code as if it were text. I found that because C:\Program Files\PHP\ contains a space in the pathname the path needs to be enclosed within quotes "C:\Program Files\PHP\" [smacks forhead: shoulda installed to C:\PHP\ ] to be recognized. Is that the problem, and where do I make the change?