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sign in

i have been using this email address [email 1 removed] and it wont let me to sign in or reset password i do have another email address which is no longer use its been hac… (read more)

i have been using this email address [email 1 removed] and it wont let me to sign in or reset password i do have another email address which is no longer use its been hacked ([email 2 removed]) is it possible to change the email address to [email 1 removed] so i can continue using that email [email 1 removed]

thanks

Asked by anser sultan 2 months ago

Last reply by Denys 2 months ago

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you sent me code [edited] to create a new password to sign in on the new browser desigh It wont take it . My name is Darek shapiro.

Mozilla sent me passcode # [edited] to create a new password to sign in with on the new browser that I was faced with today wont take it the cose . My name is Darek S… (read more)

Mozilla sent me passcode # [edited] to create a new password to sign in with on the new browser that I was faced with today wont take it the cose . My name is Darek Shapiro. I need to work today. Want my old browser back

If I cant fix this  My phone # is [edited phone# from public community support forum]

Asked by Darek16 2 months ago

Last reply by Denys 2 months ago

  • Solved

Blue symbols in drop-down list.

Search drop-down list has first Item with blue pushpin symbol next to it and the next item has a blue star symbol next to it. The rest do not have any symbols next to the… (read more)

Search drop-down list has first Item with blue pushpin symbol next to it and the next item has a blue star symbol next to it. The rest do not have any symbols next to them. I'm using Windows 11, Firefox. and DuckDuckGo.

Asked by Bobwb 2 months ago

Answered by jscher2000 - Support Volunteer 2 months ago

  • Solved

Firefox Crashing on Account Sync

Hi there, I've recently made the move to Windows 11, and since then I've been having loads of issues with firefox hanging and crashing. I've been able to correct the iss… (read more)

Hi there,

I've recently made the move to Windows 11, and since then I've been having loads of issues with firefox hanging and crashing. I've been able to correct the issue for about a week at a time by clearing my startup cache, but I did so incorrectly recently and it corrupted my profile, resulting in the need to create a new default one.

I'm able to launch firefox okay now, but when I try to sync my bookmarks and settings, firefox freezes every time immediately upon login. Is there a way I can sync my settings without using the firefox UI in order to circumvent the crashing issues present in the UI?

Asked by nathan.degruyter 2 months ago

Answered by nathan.degruyter 2 months ago

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Confused about Mozilla Monitor: action needed vs. resolve exposures

I am signed up for Mozilla Monitor but not for Monitor Plus. I received notification that the Monitor data broker scan will end on December 17 so I want to take action b… (read more)

I am signed up for Mozilla Monitor but not for Monitor Plus. I received notification that the Monitor data broker scan will end on December 17 so I want to take action before that date on the scan results I have received.

When I browse the list of Profiles and expand the individual items (via the down arrow), sometimes I see a button labeled "resolve exposures" and most other times I do not.

Why is "resolve exposures" option so infrequent? When that option does not display, how do I remove the profile?

Asked by RJL_web 2 months ago

Last reply by Denys 2 months ago

  • Solved

Right click triggering Menu Bar and disabling other monitors

This started after the recent update. Any time i open more than 1 firefox window or try to move my window to a different monitor, the Menu Bar pops up and left click will… (read more)

This started after the recent update. Any time i open more than 1 firefox window or try to move my window to a different monitor, the Menu Bar pops up and left click will be stuck only making the bar appear/disappear. I just have to close the second window because it becomes immediately unusable. I have the ui setting set to false but it still freezes new windows and doest let me click or type on anything. I've uninstalled and reinstalled, ran troubleshoot mode, got rid of extensions, reset my computer. I'm at a loss. Any help would be great

Asked by noel88449 2 months ago

Answered by TyDraniu 2 months ago

  • Solved

Alt menu opening when tabbing into the Firefox application

I've been having an issue of, whenever I tab into Firefox from a different application on my computer, the alt menu opens. Firefox seems to be interpreting me opening th… (read more)

I've been having an issue of, whenever I tab into Firefox from a different application on my computer, the alt menu opens. Firefox seems to be interpreting me opening the program as pressing the alt key, because even when I have the menu bar set to always be open, the input immediately goes to the "File" dropdown option of the menu, just as it would if I pressed the alt key. However, I tried to troubleshoot this by 1. opening a program that tracks keyboard inputs and that didn't show such a thing happening, and 2. I checked if this issue was happening with other applications that have switch the input to the upper menu bar when the alt key is pressed, and that was not the case. This is making it a lot harder to use Firefox, as using a keyboard shortcut to open a new window (ctrl+shift+p, or ctrl+i) while in a normal Firefox tab, it will not automatically open to the new window (as it is set to do automatically), it will also not let me open the new window -- either by alt-tabbing or by clicking the new window on the windows taskbar -- and instead reopens the alt menu and sets the input to that menu, locking me to the original Firefox page unless I tab into a completely different application and then into the new window. This issue also makes me unable to input key commands or text into my active tab immediately when I reopen it, instead forcing me to close the alt menu first either or clicking somewhere on the page. And since I don't keep the alt menu visible at all times, this forces the screen to shift up and down jarringly when I'm simply trying to use the computer.

I'm using Firefox on a Windows 11 computer. I've tried refreshing Firefox and have tried my absolute best to find articles related to this issue but to no luck. Thanks for any help or advice!

Asked by Anacet 2 months ago

Answered by TyDraniu 2 months ago

  • Solved

How to get the hidden left side toolbar back after I removed it by mistake on another computer?

There is a left side hidden toolbar that has history AI etc pictured below. I removed it on another computer by mistake and can't figure out how to get it back. It is on… (read more)

There is a left side hidden toolbar that has history AI etc pictured below. I removed it on another computer by mistake and can't figure out how to get it back. It is on a Windows 11 machine. Thank you for any help.

Asked by wm8 2 months ago

Answered by Denys 2 months ago

  • Solved

145.0 and 145.0.1 Broke NordPass - Waterfox 6.6.5 works fine

Unfortunately the latest release has broken the ability to support the NordPass extension. I also have WaterFox as a backup based on historical usage challenges, and sur… (read more)

Unfortunately the latest release has broken the ability to support the NordPass extension. I also have WaterFox as a backup based on historical usage challenges, and sure enough it supports NordPass with no issues.

The issue is when a user completes the Account login to Nord itself, then enters their master password for NordPass via the browser. It then gets lost, presenting the animated circle as if it is attempting to process the next step, and it fails to exit that state.

Asked by Costa Firefox 2 months ago

Answered by Denys 2 months ago

  • Solved

Right-click menu in 145.0.1

My desktop (Windows 10) Firefox just updated to 145.0.1 and the right-click menu is defective. It has a bunch of blank lines, the only options listed are search DuckDuckG… (read more)

My desktop (Windows 10) Firefox just updated to 145.0.1 and the right-click menu is defective. It has a bunch of blank lines, the only options listed are search DuckDuckGo, translate, and use AI. This ruins my browsing experience, since I can no longer open links in new tabs which is my favorite way of looking at newspaper home pages.

Asked by ben59 2 months ago

Answered by TyDraniu 2 months ago