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Authorization Denied with firefox but not with Chrome

I am logged on to my Credit Union and attempt to download my statements. When using Firefox I get the message: {"Errors":["Authorization has been denied for this request.… (read more)

I am logged on to my Credit Union and attempt to download my statements. When using Firefox I get the message: {"Errors":["Authorization has been denied for this request."]}

When I contacted my CU, they said to add an URL to the Manage Exceptions. This worked, but I want to know why Firefox needs this but Chrome doesn't.

Asked by John Spitzer 2 months ago

Last reply by jscher2000 - Support Volunteer 2 months ago

Firefox on IOS

Is there any way the recent changes to the browser on IOS can be reverted in a future update or at least have the option to change the layout ? The recent changes m… (read more)

Is there any way the recent changes to the browser on IOS can be reverted in a future update or at least have the option to change the layout ? The recent changes make absolutely sense and are frankly aggravating as a longtime user, It honestly feels like a joke to suddenly have the tab names below the tabs and the tab menu at the bottom of the screen. Duckduckgo is looking more tempting with every recent update :/

Asked by caraed343 3 months ago

Last reply by Paul 3 months ago

Restoring bookmarks

When I do this: Click the menu button Fx89menuButton to open the menu panel. Click Bookmarks and then click the Manage bookmarks bar at the bottom. In the Library window… (read more)

When I do this:

Click the menu button Fx89menuButton to open the menu panel. Click Bookmarks and then click the Manage bookmarks bar at the bottom. In the Library window, click the Import and Backup button and then select Restore.

I get a blank slate. No files listed.

When I go into the Profile, I see C:\Users\whatt\AppData\Roaming\Mozilla\Firefox\Profiles\shgdgxn6.default-release-1752271533405\bookmarkbackups

How do I restore bookmarks from that file?

Asked by wh 3 months ago

Last reply by jscher2000 - Support Volunteer 3 weeks ago

Disabling AI in Firefox/Preventing future AI activation

Is there any way I can prevent Mozilla from installing/enabling more AI features on my Firefox browser in the future? I do not want AI running on my machine. I do not wa… (read more)

Is there any way I can prevent Mozilla from installing/enabling more AI features on my Firefox browser in the future?

I do not want AI running on my machine. I do not want AI integration in my browser. I understand I will still run into AI in the wilds of the internet, but I especially do not want these features enabled ON MY OWN MACHINE in an update without me specifically opting into them. Installing and enabling this without user opt-in communicates clear disrespect to the users.

I did a cursory search here for similar questions and Mozilla staff appear to be stating there will be no AI in Firefox unless the user specifically enables it, and it is as simple as disabling them via settings if "accidentally" enabled. This was not my experience, and it is alarming to see false information provided to users .

I have found other sources indicating the following must be set to false in about:config in order to disable browser-side AI/AI integration: browser.ml.chat.enabled browser.ml.chat.page.footerBadge browser.ml.chat.page.menuBadge browser.ml.chat.shortcuts browser.ml.chat.shortcuts.custom browser.ml.chat.sidebar browser.ml.checkForMemory browser.ml.enable browser.ml.linkPreview.shift

Is that all of them, will these disable ALL of the AI in Firefox?

Are there any other settings I need to set to false to ensure no AI is either running on my machine or the browser is not integrating AI functionality from third parties?

Is there any way to ensure Mozilla doesn't force AI features to be enabled without my say-so (again)?

Are there any privacy-minded browsers comparable to Firefox that DO respect their users with regards to forcing AI on them? It may be time to jump ship.

Asked by Herb Burgleman 2 months ago

Last reply by Paul 3 weeks ago

Fact or Fiction

Was it a fact or fake story that my information was sold for so much money to companies to what with it? I need the above confirmation so I don't ever attend to this tric… (read more)

Was it a fact or fake story that my information was sold for so much money to companies to what with it? I need the above confirmation so I don't ever attend to this trick next time.

Asked by Goddy Nwegbo 2 months ago

Last reply by Paul 2 months ago

Windows 11 file explorer cannot open icon files in the ShortCutCache folder

When File Explorer of Windows 11 25H2 tries to access and open an icon-file in the FF (144-64bit) profile's 'shortcutcache' folder, explorer gets Access Denied. The acco… (read more)

When File Explorer of Windows 11 25H2 tries to access and open an icon-file in the FF (144-64bit) profile's 'shortcutcache' folder, explorer gets Access Denied. The account running Firefox has admin rights.

Looking to the ACL of the profile folder containing the folder 'shortcutcache' show no reason for the blocking. Trying this with a new profile did not help.

Asked by Jörg Debus 2 months ago

Last reply by Denys 2 months ago

Folder Names Displaying Incorrectly (English instead of Polish)

Dear Support Team, I am writing to report an issue with the folder names in your program. Although I have selected Polish as the primary language setting within the app… (read more)

Dear Support Team,

I am writing to report an issue with the folder names in your program.

Although I have selected Polish as the primary language setting within the application, the names of system folders (such as Inbox, Sent Items, Drafts, etc.) are all displayed in English.

Crucially, on my original mailbox (accessible via webmail or other clients), these folder names are correctly displayed in Polish.

I have attempted to change these folder names manually within your application, but the changes do not persist, and the names revert back to English. There seems to be no other option within the app to correctly synchronize or change the display language for these folders to Polish.

Could you please investigate this issue and provide a solution to ensure the folder names are displayed in Polish, consistent with my language setting and original mailbox configuration?

Thank you for your time and assistance.

Sincerely, Szymon

Asked by Szymon 2 months ago

Last reply by Agent virtuel 2 months ago

How do i access the AI assistant side bar?

How can i access the side bar ai, i use it quite often for classes to make sure i'm getting things right and use it to get some ideas on how to make my notes but my old l… (read more)

How can i access the side bar ai, i use it quite often for classes to make sure i'm getting things right and use it to get some ideas on how to make my notes but my old laptop had it and now this one wont let me access it at all. I need that sidebar to help me with school and it wont let me access with it. The article you provide says no way to activate it or how to download it.

Asked by Jennifer Galicia 2 months ago

Last reply by jscher2000 - Support Volunteer 2 months ago

Sign into a website using Firefox

I am being harassed by a hacker. The hacker will not allow me to sign in to a specific website. Can Firefox allow me sign into this specific website while keeping the ha… (read more)

I am being harassed by a hacker. The hacker will not allow me to sign in to a specific website. Can Firefox allow me sign into this specific website while keeping the hacker from interfering with me on my iPhone 14?

Asked by alittlelikez 2 months ago

Last reply by Denys 2 months ago