When paying credit card accounts owned by Synchrony Bank (eg J C Penney, Care Credit), after making payment, displayed receipt is too long for one page, and critical data… (read more)
When paying credit card accounts owned by Synchrony Bank (eg J C Penney, Care Credit), after making payment, displayed receipt is too long for one page, and critical data spills over into what would be the second page. There is no site-provided Print control, and when I try to use the Print control on the toolbar, the print dialog opens up, displaying the correct number of pages (usually two, sometimes three), but displaying the image of the first page on each page. When I select pages 1 and 2 for printing, page 1 prints on all pages of the paper.
Synchrony Bank has been informed of this multiple times over the past year, and they refuse to look at the problem, saying it's "my browser." So is there any way to prove it's their problem, or can you put pressure on them to fix the problem? I am reduced to waiting for the email receipt to appear and print THAT (of course, I hold the web site open until it does), and for my last payment the email never appeared!
It wouldn't be so bad if they put the critical numbers at the top of the page, but they always have some art work and other constant content that takes up more than half the page (it also wastes ink, but that is a minor concern), as if they want to force users to print on legal paper.
I will submit the debugging information the next time I make a payment to one of these cards (the problem does not appear when printing any other web page, ONLY the payment receipt).
