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Every since I updated my MacBook Pro to 142.0.1 (aarch64), Firefox locks up & has to be Force Quit

Every since I updated my MacBook Pro M1 Max chip to Firefox 142.0.1 (aarch64), Firefox locks up & has to be "Force Quit" & restarted almost every day. Please upd… (read more)

Every since I updated my MacBook Pro M1 Max chip to Firefox 142.0.1 (aarch64), Firefox locks up & has to be "Force Quit" & restarted almost every day. Please update the app ASAP so I don't have to convert to Google Chrome. Thank you!

Asked by K P 5 months ago

Last reply by stickum333 5 months ago

drag space

i just want to be able to add drag space to the top of my browser so i can move the window easily while it's maximized. i have been unable to find the customization secti… (read more)

i just want to be able to add drag space to the top of my browser so i can move the window easily while it's maximized. i have been unable to find the customization section of firefox options and there is also no place on this website to speak to an actual member of support staff. this should be simple

Asked by lenoraparon 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

Backed up Firefox session not being properly restored

I've been backing up my opened tabs for the past 4 or 5 years with the steps in this legendary post: https://support.mozilla.org/en-US/questions/1257866 But this time it… (read more)

I've been backing up my opened tabs for the past 4 or 5 years with the steps in this legendary post: https://support.mozilla.org/en-US/questions/1257866

But this time it failed me and I don't know why. I just switched from Debian to Linux Mint, put everything up to date, but when I copy the sessions-store folder back into my session folder, as described in the post, nothing happens. I tried restoring only the 2 files listed there, and also dropping them in the general user folder, outside sessions-store, but still nothing. I've also noticed that the sessions-store folder isn't created automatically, even if I open a bunch of new tabs now and close the browser.

I don't even know how to begin troubleshooting this to be honest, this is the first time this method's ever failed me :(

I also saw this post: https://support.mozilla.org/en-US/kb/how-restore-browsing-session-backup But it doesn't help either.

Asked by fran.ayrolo 5 months ago

Last reply by jonzn4SUSE 5 months ago

I cannot log in to iCloud.com, even after popup block exception. Any suggestions?

I cannot log in to iCloud.com, even after setting a popup block exception. When I click on the "go" arrow after entering password, I get a notice on my iPhone to allow ac… (read more)

I cannot log in to iCloud.com, even after setting a popup block exception. When I click on the "go" arrow after entering password, I get a notice on my iPhone to allow access. After I approve, I get a 6-digit verification code on the iPhone. But no popup window appears on the Firefox tab, so I can enter the code. Any suggestions?

Asked by johnson1738 5 months ago

Last reply by Paul 5 months ago

Firefox now takes forever to load Facebook.

Firefox now takes forever to load Facebook. I tried resetting it but no joy. Duck Duck Go and the Microsoft browser are all much faster loading Facebook. Why is this? Can… (read more)

Firefox now takes forever to load Facebook. I tried resetting it but no joy. Duck Duck Go and the Microsoft browser are all much faster loading Facebook. Why is this? Can anyone help?

Asked by clive27 5 months ago

Last reply by thefazioagency 5 months ago

Increasing issues with Firefox

I've had increasing issues with Firefox performance over the past month or so. I kept hoping an update might fix things but it's getting to the point I need to use Chrome… (read more)

I've had increasing issues with Firefox performance over the past month or so. I kept hoping an update might fix things but it's getting to the point I need to use Chrome much of the time now. I read the help article for websites not opening with Firefox but opening with another browser and had already done most of the things: clearing data and cache. I don't know what proxy is but I looked at my Chrome settings and changed Firefox to match (automatically detect settings). Nothing has helped. Sometimes a site won't open and sometimes I get into a website and then a random page within the website won't open. I have only a few pages open at a time. It might have started at some point after adding Facebook container to the extensions. Other extensions are: Duck Duck Go, Malwarebytes, Google Analytics opt-out, Read Aloud and U-Block Origin. Any help appreciated. LC

Asked by liz.colt1 6 months ago

Last reply by Captune 5 months ago

Cannot login to iCloud account

I am suddenly unable to login to my iCloud account using Mozilla Firefox. I was always able to do so before now. I am able to login using Microsoft Edge browser. I hav… (read more)

I am suddenly unable to login to my iCloud account using Mozilla Firefox. I was always able to do so before now. I am able to login using Microsoft Edge browser. I have disabled the Firefox pop-up blocker but still not working. When I input my username and password, iCloud sends me an authentication code... but that next pop-up screen from iCloud having a place to input the code does NOT pop-up, so I cannot enter the code. That pop-up screen comes up in MS Edge. Any help is appreciated!! I'm running Windows 10

Asked by robert rogers 5 months ago

Last reply by jbr 4 months ago

Websites made by AI

I would like to eliminate the websites which are done by an AI in my brownser. Especially those were no redactor is mentionned. Is it possible ? Thanks … (read more)

I would like to eliminate the websites which are done by an AI in my brownser. Especially those were no redactor is mentionned. Is it possible ?

Thanks

Asked by v.rossi 5 months ago

Last reply by Paul 5 months ago

Printer automatically wants to print 2 copies

When trying to print something using Firefox it automatically wants to print 2 copies, despite refreshing, rebooting, reinstalling and checking browser settings. This iss… (read more)

When trying to print something using Firefox it automatically wants to print 2 copies, despite refreshing, rebooting, reinstalling and checking browser settings. This issue does not occur with other web browsers such as Microsoft Edge.

Asked by easleyhawaii 5 months ago

Last reply by Martin Connor 1 month ago

Access AI chatbots in Firefox - Make this actually useful???

I'm a user of the new "Ask AI" feature in Firefox, and while I appreciate the convenience of having an AI assistant in the browser, I've noticed a significant limitation … (read more)

I'm a user of the new "Ask AI" feature in Firefox, and while I appreciate the convenience of having an AI assistant in the browser, I've noticed a significant limitation that prevents the feature from being truly useful.

The Problem

Currently, when you right-click and select the "Ask AI" option, the prompt sent to the chatbot only includes the selected text and the page title. It completely omits the page's URL. This is the prompt that is sent:

* * I’m on page “<tabTitle>Get Support | Mozilla Support</tabTitle>” with “<selection></selection>” selected.


  • * Please summarize the selection using precise and concise language. Use headers and bulleted lists in the summary, to make it scannable. Maintain the meaning and factual accuracy.


This is a major issue because without the URL, the AI cannot access the full context of the page. It can't scrape the content, analyze the structure, or understand the full context of the selected text, which is often crucial for generating accurate and comprehensive summaries or answers. The feature, as it is, relies entirely on the user manually selecting a large block of text, which is clunky and often insufficient.

Proposed Improvements

   Include the URL in the Prompt: The most critical improvement would be to automatically include the page's URL in the prompt sent to the AI. This would allow the AI to properly "see" and interact with the full page, making tasks like "Summarize" much more effective.
   Allow Custom Prompt Editing: A second, highly beneficial feature would be the ability for users to customize the prompt before it's sent. This would give users more control over the AI's output and enable more creative and specific uses of the feature beyond the pre-set options. This would also allow users to manually insert the URL if needed, as a workaround for the current limitation.

These changes would transform the "Ask AI" feature from a novelty that only works on selected text to a genuinely powerful tool for research, content analysis, and productivity.

Thank you for considering this request.

Asked by knostikos 5 months ago

Last reply by Paul 5 months ago

Lost Tabs

It has always been the case that when I closed Firefox, it asked if I wanted my open files saved and reopened when I opened the browser again. I needed to restart my lapt… (read more)

It has always been the case that when I closed Firefox, it asked if I wanted my open files saved and reopened when I opened the browser again. I needed to restart my laptop and I decided to close Firefox first. It asked if tabs should be saved and I said yes. After I restarted the laptop and reopened Firefox, all of my open tabs (I think about 35) were gone. Can I get them back?

Asked by fredklass52 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

recent firefox update new problem

Hello again. Re my very recent post about a game on facebook functioning very slowly after the latest update, I now discover a worse problem with a word-game on a differe… (read more)

Hello again. Re my very recent post about a game on facebook functioning very slowly after the latest update, I now discover a worse problem with a word-game on a different site that I have also played for years on Firefox. Basically, after the new update, I find that I am no longer allowed to complete a move. Given the now 2 problematic situations I have, do I now with great reluctance have to abandon Firefox?

Asked by stephenabloom 5 months ago

Last reply by Denys 5 months ago

Dashlane

I have been using Dashlane Password for a long time. For several weeks it hasn't worked. The program used to ask for my address and master password, but it no longer does… (read more)

I have been using Dashlane Password for a long time. For several weeks it hasn't worked. The program used to ask for my address and master password, but it no longer does. Now it asks for a code number of 6ix digits instead, stating that the number has been sent to my address. However, I never receive the number. My address has never changed and is the first thing it asks for. Then, no code arrives.I have sent many requests, including specifics about the change and lack of access, but have not gotten a reply to any. I think Dashlane died and customer support also did. My 147 passwords, financial information, personal address and SSN are all still there at Dead Dashlane. If they won't answer Mozzilla either at least I tried.

Asked by ActivTrade 5 months ago

Last reply by Paul 5 months ago

How to remove the Add to Taskbar button from the URL bar?

So I just noticed an odd thing today. In the URL bar there is a new icon listed as 'add to taskbar' and 'toggle reader view'. The former interests me more than the latter… (read more)

So I just noticed an odd thing today. In the URL bar there is a new icon listed as 'add to taskbar' and 'toggle reader view'. The former interests me more than the latter. I get the idea behind it, but it's not really for me. Is there a way to remove these from the URL bar? I looked in settings, but didn't see anything. So if it's not there, I'm guessing it needs to be fixed in about:config? If so, where do i look for these?

I'm including a screenshot of the icon in question.

Asked by Marc7 5 months ago

Last reply by Agent virtuel 5 months ago