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Mozilla standard sidebar

Mozilla sidebar has been replaced by "Choose an AI chatbot to use in the Firefox sidebar." How do I undo this and return to Mozilla standard Firefox sidebar. Not at all… (read more)

Mozilla sidebar has been replaced by "Choose an AI chatbot to use in the Firefox sidebar." How do I undo this and return to Mozilla standard Firefox sidebar. Not at all what I want to do. Help

Asked by dlrich1 5 months ago

Answered by jscher2000 - Support Volunteer 5 months ago

  • Solved

VPN subscription for computer only not using a phone

I only want the VPN on my desktop computer not on my phone I donot use my phone for internet just my computer and laptop now tried to signup for a subscription but it wan… (read more)

I only want the VPN on my desktop computer not on my phone I donot use my phone for internet just my computer and laptop now tried to signup for a subscription but it wants my phone sorry no phone computers only ?? now how to do it on my computer ?? I have hit a brickwall not happening, unable to select a subscription with mt computer and I am not using a phone just computer only

Asked by Monks 5 months ago

Answered by Paul 4 months ago

  • Solved

Firefox Issues With Facebook

I'm having issues using Firefox with the Facebook site. Groups are slow to load and sometimes the chat and notification windows take forever to load with shimmering panel… (read more)

I'm having issues using Firefox with the Facebook site. Groups are slow to load and sometimes the chat and notification windows take forever to load with shimmering panels or a wait cursor displayed. I've cleared the cache and deleted the cookie, but that didn't rectify the issue. I don't have a problem with Edge.

Asked by eugbug1 4 months ago

Answered by eugbug1 3 months ago

  • Solved

Toolbar Buttons

Hello For some reason most of the buttons in my toolbar have stopped working. When I first open Firefox they all work, then when I enter websites they stop working. The '… (read more)

Hello For some reason most of the buttons in my toolbar have stopped working. When I first open Firefox they all work, then when I enter websites they stop working. The 'home' button still seems to work, but almost all others (such as the 'back' button etc) can't be selected. This is very frustrating. To note, I am not tech savvy at all.

Thank you in advance for your help.

Andrew

Asked by andrewsambrooks 4 months ago

Answered by andrewsambrooks 4 months ago

  • Solved

Firefox doesn't use most recently opened folder on YouTube

Over the past couple of weeks, when trying to upload something to YouTube, Firefox no longer opens the most recently used folder. Instead, it always opens the exact same … (read more)

Over the past couple of weeks, when trying to upload something to YouTube, Firefox no longer opens the most recently used folder. Instead, it always opens the exact same folder. I have tried to find a solution to this and I can't find one. Even removing cookies and site data on YouTube did nothing.

I am genuinely confused and would really appreciate some help.

Asked by Stefan 4 months ago

Answered by jscher2000 - Support Volunteer 4 months ago

  • Solved

How do I update my credit card information stored in Firefox?

Firefox doesn't have my new credit card account number. My old card was compromised and replaced with a new card and account number. But Firefox still maintains my old ac… (read more)

Firefox doesn't have my new credit card account number. My old card was compromised and replaced with a new card and account number. But Firefox still maintains my old account number and it insists on auto-filling my cancelled card number when placing an order on line. How do I update my credit card information, or how do I delete the cancelled card number?

Asked by bruceleavitt 4 months ago

Answered by Paul 4 months ago

  • Solved

can't log into discord or use link to discord channel

If I try to log in I get an email address already reg error If I try to use a link to join a channel I get a error saying the link is old (https://discord.com/invite/star… (read more)

If I try to log in I get an email address already reg error If I try to use a link to join a channel I get a error saying the link is old (https://discord.com/invite/starrupture) Yet I can log in and join a channel tho it with same link in Edge

Asked by Robert RZ 4 months ago

Answered by jonzn4SUSE 4 months ago

  • Solved

Firefox adds unwanted shortcuts to new tab

On a new tab page, I have unselected "recommended stories" and added four rows of shortcuts. Almost invariably, when I open a new tab, Firefox has added a couple of new s… (read more)

On a new tab page, I have unselected "recommended stories" and added four rows of shortcuts. Almost invariably, when I open a new tab, Firefox has added a couple of new shortcuts, bumping two of mine off the page. The shortcuts I've selected are the ones I want. I would like Firefox to stop making suggestions. Does anyone know if that's possible, and, if so, how do you do it?

Asked by Ed LeRoy 4 months ago

Answered by Paul 4 months ago

  • Solved

Open previous windows and tabs

There are times that when I open firefox that some of my tabs that does this weird thing where my tabs from the previous session that I left doesn't load up, from what I … (read more)

There are times that when I open firefox that some of my tabs that does this weird thing where my tabs from the previous session that I left doesn't load up, from what I see is a blank tab that doesn't access the sites I left. It's been twice since I encountered this and I can't replicate the issue. When it happens I try checking out the recently closed tabs or window it doesn't show the ones that didn't show up.

Asked by Chris Asuncion (Chris) 5 months ago

Answered by Chris Asuncion (Chris) 5 months ago

  • Solved

Duck Duck Go

Trying to leave as many of the tech bros as I can. I have come back to FireFox. Now I need to add Duck Duck Gob to my start up page. Also Google just keeps reinserting… (read more)

Trying to leave as many of the tech bros as I can. I have come back to FireFox. Now I need to add Duck Duck Gob to my start up page. Also Google just keeps reinserting itself.

Asked by MeMaw 5 months ago

Answered by Chris429er 5 months ago

  • Solved

Not all tab groups will fully collapse, as before

Since yesterday, some of my tab groups don't fully collapse when the group tab is clicked. Instead, one tab in the group remains fully expanded, followed by a number indi… (read more)

Since yesterday, some of my tab groups don't fully collapse when the group tab is clicked. Instead, one tab in the group remains fully expanded, followed by a number indicating how many other tabs are in the group. A screen shot is attached.

Since I enabled tab groups some weeks ago, tab groups have behaved as expected. When the group header is clicked, the tabs in the group spread out to be visible and clickable. When the header is clicked again, all tabs in the group collapse entirely behind the header tab.

Most of my tab groups are still behaving this way. But new groups are now displaying one full tab plus the number, no matter how many other tabs or tab groups are already occupying the window.

Since the behavior is inconsistent, it doesn't seem to be a setting. Is there any fix?

Asked by wynden 4 months ago

Answered by MarkRH 4 months ago

  • Solved

Can't activate 2FA on my firefox account

For a while already (week or 2) i'm trying to activate 2FA on my account, but i always get the following error "There was a problem enabling two-step authentication. Che… (read more)

For a while already (week or 2) i'm trying to activate 2FA on my account, but i always get the following error

"There was a problem enabling two-step authentication. Check that your device's clock is set to update automatically and start over."

I tried it on multiple laptops (all macbooks) with and without VPN and on an iPhone, but the error is the same everywhere.

The error shows in the final steps, after i downloaded and entered a security code. It brings me back to the account page with the error

Asked by firefox3128 4 months ago

Answered by Paul 4 months ago