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Please firefox help me I will never forget your kindness I am very very very sad............

I lost all my personal data on Firefox as soon as I changed the password and I did not know that you can lose everything that I had registered in the download box and the… (read more)

I lost all my personal data on Firefox as soon as I changed the password and I did not know that you can lose everything that I had registered in the download box and the previous archive. Now I am very, very mentally disturbed and I do not feel safe and I am very sad about what happened to me. I am crying now. What should I do? My psyche is really broken due to the lack of information....

Asked by h.amhioss 5 months ago

Answered by jscher2000 - Support Volunteer 5 months ago

  • Solved

browser.tabs.groups.smart.enabled, but not other config settings, resets to "true" every time I restart firefox.

The AI tab thing is a problem for me for multiple reasons. I found various articles about how to turn it off. They pointed to the following setting: In about:config set t… (read more)

The AI tab thing is a problem for me for multiple reasons. I found various articles about how to turn it off. They pointed to the following setting: In about:config set the setting "browser.tabs.groups.smart.enabled" to false, and then restart Firefox.

However, when I do that, and then immediately go back to about:Config to check the setting, it has changed itself back to "true".

Other settings accept and keep permanent changes. This means that I'm not forgetting to save the change or anything. Just this one setting (which turns off something causing me problems) refuses to actually stay set.

I see the answer to this question https://support.mozilla.org/en-US/questions/1509077 and tried looking there. There is a completed study called "Smart Tab Groups Rollout", but since it is in the "Completed Studies" group, I cannot remove it.

Asked by boydstnp 2 months ago

Answered by Denys 2 months ago

  • Solved

Audios do not play in a webpage

In the webpage https://www.wnyc.org/story/wild-thing-a-life-of-paul-gauguin-full-bio/ when I click to listen to play a segment (▷ Listen) it shows momentarily a button … (read more)

In the webpage

https://www.wnyc.org/story/wild-thing-a-life-of-paul-gauguin-full-bio/

when I click to listen to play a segment (▷ Listen) it shows momentarily a button but then returns to the original (▷ Listen). However, when I open the page in Chrome it plays without any problem. What could be the problem?

Asked by emfril 5 months ago

Answered by emfril 5 months ago

  • Locked

I can’t access my Firefox account

Hello, My previous Firefox account under the email m**********i@*****ail.com has been locked. The message says it was locked due to a returned confirmation email, but th… (read more)

Hello,

My previous Firefox account under the email m**********i@*****ail.com has been locked. The message says it was locked due to a returned confirmation email, but the email is working fine now — I’m currently receiving emails from Firefox.

I’m unable to log into the old account to resolve the issue or change the email. I have since created a new account (this one), but I would like to recover access to the original account if possible.

Could you please help me unlock it or advise on the next steps?

Thank you.

Asked by SuMo Bot 5 months ago

Last reply by Paul 5 months ago

  • Solved

I was hacked and all of my old accounts were taking over I reset everything and am starting new I don't want to use goggle for anything any suggestions on replacements for goggle apps that secure

'I was hacked and all of my old accounts were taking over I reset everything and am starting new I don't want to use goggle for anything any suggestions on replacements f… (read more)

'I was hacked and all of my old accounts were taking over I reset everything and am starting new I don't want to use goggle for anything any suggestions on replacements for goggle apps that are

 secure 

Asked by zzzsip423 5 months ago

Answered by Paul 5 months ago

  • Solved
  • Archived

dark mode broken

Dark mode in Firefox has broken just now. The issue appears restricted to Firefox - all other elements in environment (Ubuntu/Cinnamon) appear to be operating correctly.… (read more)

Dark mode in Firefox has broken just now. The issue appears restricted to Firefox - all other elements in environment (Ubuntu/Cinnamon) appear to be operating correctly.

The elements at the top of the screen and some menu screens are now white rather than dark grey. Due to a neurological condition this causes near-instantaneous cluster migraines.

Is there a way I can fix this? Is there a way you can fix this? Is there a way to access the web without a browser? (eg through the text terminal)

Asked by cj6750050 6 months ago

Answered by jscher2000 - Support Volunteer 6 months ago

  • Solved

Sidebar comes with waste space after update

After update to 141.0.3(64bit), sidebar comes with waste space, as pink area in attached image. It didn't shows in these years I'm using FF, I want to remove it but keep… (read more)

After update to 141.0.3(64bit), sidebar comes with waste space, as pink area in attached image.

It didn't shows in these years I'm using FF, I want to remove it but keep sidebar exist, like it was before. Where can I adjust it ?


If it's needed to be exist, why not put it on top of Sidebar ?

Asked by rose_roo 5 months ago

Answered by jscher2000 - Support Volunteer 5 months ago

  • Solved

Lost all windows and tabs

Firefox on my mac has been acting buggy lately. The last time I quit and reopened it, all of my windows and tabs were gone. there is no restore previous session available… (read more)

Firefox on my mac has been acting buggy lately. The last time I quit and reopened it, all of my windows and tabs were gone. there is no restore previous session available and the recently closed tabs and windows options are grayed out. How can I restore?

Asked by Jeff Sandler 5 months ago

Answered by Jeff Sandler 5 months ago

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  • Archived

Naming issue on the FTP server

I am aware, there are far more serious issues on our hands, but someone please fix this naming on the FTP server? Idk maybe adding enough zeroes to make the release numb… (read more)

I am aware, there are far more serious issues on our hands, but someone please fix this naming on the FTP server?

Idk maybe adding enough zeroes to make the release number 8 or 10 digits long.

0000000005 instead 5 0000000028 instead 28 0000000077 instead 77 0000000131 instead 131

The current order is like 131, 28, 77, 8.

Asked by SuMo Bot 6 months ago

Last reply by jscher2000 - Support Volunteer 6 months ago

  • Solved

Firefox refresh rate is not on sync with the display refresh rate

Hello team, I tried searching for a solution for the problem I'm about to describe but unfortunately I wasn't able to move forward. I am running Firefox 141.0 version o… (read more)

Hello team,

I tried searching for a solution for the problem I'm about to describe but unfortunately I wasn't able to move forward.

I am running Firefox 141.0 version on my Macbook M4 Pro. The refresh rate of the display is set to 120Hz, but I the scrolling and interaction in the browser feels like it's on standard 60Hz refresh rate. When I compare it to Safari/Chrome it's not as fluent as it should be.

Am I missing an existing option that could be changed or is it something available at the moment?

Thank you, Arsen

Asked by arsen.s 5 months ago

Answered by TyDraniu 5 months ago

  • Solved

Debian 13

Good morning, today I downloaded Debian 13 Mate version and to install Firefox I entered the following commands taken from https://support.mozilla.org/it/kb/installare-fi… (read more)

Good morning, today I downloaded Debian 13 Mate version and to install Firefox I entered the following commands taken from https://support.mozilla.org/it/kb/installare-firefox-linux#w_installare-firefox-tramite-il-pacchetto-deb-per-le-distribuzioni-basate-su-debian-consigliato and the commands were


sudo install -d -m 0755 /etc/apt/keyrings

wget -q https://packages.mozilla.org/apt/repo-signing-key.gpg -O- | sudo tee /etc/apt/keyrings/packages.mozilla.org.asc > /dev/null

echo "deb [signed-by=/etc/apt/keyrings/packages.mozilla.org.asc] https://packages.mozilla.org/apt mozilla main" | sudo tee -a /etc/apt/sources.list.d/mozilla.list > /dev/null

echo ' Package: * Pin: origin packages.mozilla.org Pin-Priority: 1000 ' | sudo tee /etc/apt/preferences.d/mozilla

sudo apt-get update && sudo apt-get install firefox firefox-l10n-it

but I get this result OpenPGP signature verification failed: https://packages.mozilla.org/apt mozilla InRelease: Sub-process /usr/bin/sqv returned an error code (1), error message is: Signature by 35BAA0B33E9EB396F59CA838C0BA5CE6DC6315A3 was created after the --not-after date.Il repository "https://packages.mozilla.org/apt mozilla InRelease" non è firmato.

What mistake could I have made? Apart from the fact that now we use sudo apt update && sudo apt install Thank you in advance for your response.

Asked by ugorosa1 5 months ago

Answered by ugorosa1 5 months ago

  • Solved
  • Archived

Update to 141.0 lost previous tabs

My wife's Firefox was triggered from an e-mail link and in the process got updated to release 141.0 The result is that the tabs from the previous verion have not loaded. … (read more)

My wife's Firefox was triggered from an e-mail link and in the process got updated to release 141.0 The result is that the tabs from the previous verion have not loaded. Can I still recover them?

Asked by robin33 6 months ago

Answered by jscher2000 - Support Volunteer 6 months ago

  • Solved

Using multiple profiles, Firefox frequently hangs forever

I'm using Firefox 141.0 on OpenSuse Tumbleweed with KDE and Wayland. I'm using Firefox with two profiles: work and personal - which is (usually) awesome, until suddenly i… (read more)

I'm using Firefox 141.0 on OpenSuse Tumbleweed with KDE and Wayland. I'm using Firefox with two profiles: work and personal - which is (usually) awesome, until suddenly it's not.

Then, one or both profiles seem to become corrupted, and closing firefox, opening it, choosing either profile just hangs forever. My old tabs show up, but clicking on any tab, for any site, just hangs forever, and no page is ever loaded. Sometimes restarting helps, but sometimes not. Sometimes restarting 2 or 3 times and then suddenly it will work. But normally, I have to just delete all my profiles, and re-create them. Fortunately everything is synced with Firefox sync. Then everything will work wonderfully for a bit - although I have to re-login to everything.  :-(

Any ideas? This is a huge pain and productivity killer. I really love firefox, but this sucks.

Asked by Robert 5 months ago

Answered by Robert 5 months ago

  • Solved

Lost computer and after restore I don't have bookmarks

My PC died and I could not boot from bootable flash drive. I had been backing up the system with Acronis to a WD Passport. I purchased a new computer, and when I did a… (read more)

My PC died and I could not boot from bootable flash drive.

I had been backing up the system with Acronis to a WD Passport.

I purchased a new computer, and when I did a restore, upon starting Firefox, I did not have my old bookmarks, which are many.

Aren't they stored in a backup? If so, how do I get them back. I'm sure that some of the bookmarks came over from Netscape Navigator.

Thanks,

Bob

Asked by MSUHockey 5 months ago

Answered by jscher2000 - Support Volunteer 5 months ago

  • Solved
  • Archived

Dark theme not working on tool bar and top of Firefox window.

When I select Dark Theme, I DON'T wanr to see this. I just noticed this on my Linux Mint desktop machine tonight when I logged in. I also have Dark Reader installed and… (read more)

When I select Dark Theme, I DON'T wanr to see this. I just noticed this on my Linux Mint desktop machine tonight when I logged in. I also have Dark Reader installed and it isn't affecting ioit eitherit either. Make this go away. It burnsssssss!

Asked by MetalRider 6 months ago

Answered by jscher2000 - Support Volunteer 6 months ago

  • Solved
  • Archived

Dark mode on Firefox Focus Android UI Contrast issue

The suggestions and autofill section in the Firefox Focus Android app is completely unreadable when app is in dark mode. Because of the poor contrast of using dark text o… (read more)

The suggestions and autofill section in the Firefox Focus Android app is completely unreadable when app is in dark mode. Because of the poor contrast of using dark text on dark background. I had to switch to light mode to be able to view the suggestions.

Please fix it in the next update asap. Thank you.

Asked by acestarkxd 6 months ago

Answered by Paul 5 months ago