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New Tab button missing from the new menu update

Hi, I'm quite annoyed about the new Android Firefox menu update. It takes up so much more space on the screen for not really adding any extra usability and the New Tab b… (read more)

Hi,

I'm quite annoyed about the new Android Firefox menu update. It takes up so much more space on the screen for not really adding any extra usability and the New Tab button is entirely gone in spite of there being plenty of space to have included it. Where did it go? I'd really prefer to have it back.

Regards, eliana

Asked by eliana.silverwings 7 months ago

Answered by TyDraniu 7 months ago

  • Archived

Widevine Plugin Crashes Trying to Stream Content

Since I updated to Firefox 141.02 I have not been able to play videos on Paramount+ or Netflix. I get an error on the top that says the Widevine plugin has crashed on bo… (read more)

Since I updated to Firefox 141.02 I have not been able to play videos on Paramount+ or Netflix. I get an error on the top that says the Widevine plugin has crashed on both streaming services. I have checked that the plugin is on and there are no updates. I am on Ubuntu 24.04. Video on YouTube plays as normal

Asked by scpatl4now 7 months ago

Last reply by 28hilljl 1 month ago

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Background Update (without someone opening FF first) does not work

Hello! Currently we deploy Firefox via SCCM Package on our machines. The problem is, that Firefox currently only updates itself when you opened it once. This leads to al… (read more)

Hello!

Currently we deploy Firefox via SCCM Package on our machines. The problem is, that Firefox currently only updates itself when you opened it once. This leads to all sorts of Vulnerability warnings etc.

At the moment these regkey settings in HKLM\SOFTWARE\Policies\Mozilla\Firefox are configured: AppAutoUpdate (REG_DWORD) 0x00000001 (1) DisableAppUpdate (REG_DWORD) 0x00000000 (0)

These two are enough for the updates, when the user opened Firefox (and created a profile).

So we tried the information detailed on this page: https://firefox-source-docs.mozilla.org/toolkit/mozapps/update/docs/BackgroundUpdates.html

To achieve a 100% unattended update we added following Key: BackgroundAppUpdate (REG_DWORD) 0x00000001 (1) which yielded no results. Firefox stayed on his old Version (V131 for this example).

We also added pref("app.update.langpack.enabled", false) in the autoconfig.js File as kind of a 'hail mary' action (bc. the documentation wrote, that this setting should be disabled); but it still does not work.

We've been through this rabbit hole quite some times now, and researching it also yields inconclusive results. (answers like: you still need to start Firefox once, before it can update).

So, what are we missing/doing wrong? Is a true unattended Background Update even possible or is "start Firefox once to create a profile" still the only way to go?

Thanks in advance for your time & help

Asked by TheFlowingShepherd 6 months ago

Last reply by TheFlowingShepherd 6 months ago

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App no longer opens into private browsing by default.

Before the update that just dropped, whenever I would open the app, it would open in private browsing by default. After the update it opens a regular non private tab. Any… (read more)

Before the update that just dropped, whenever I would open the app, it would open in private browsing by default. After the update it opens a regular non private tab. Any way to fix this?

Asked by TheRealRCP115 7 months ago

Last reply by jscher2000 - Support Volunteer 7 months ago

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Firefox Focus - can't scroll down enough to see the text at the bottom of the text entry field

This problem started recently. In some websites, when there's a text entry box, I can't scroll down far enough to see the bottom part of the text *and* have the keyboard … (read more)

This problem started recently. In some websites, when there's a text entry box, I can't scroll down far enough to see the bottom part of the text *and* have the keyboard display on the screen at the same time. I can keep typing, but I can't see what I have typed unless I use the arrow to hide the keyboard. Then when I want to start typing again, it's hard to put the cursor exactly where I want to type in a gesture that will bring back the keyboard. This doesn't happen in Firefox; just Firefox Focus.

Asked by knyhan 7 months ago

Last reply by knyhan 6 months ago

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  • Archived

dark mode broken

Dark mode in Firefox has broken just now. The issue appears restricted to Firefox - all other elements in environment (Ubuntu/Cinnamon) appear to be operating correctly.… (read more)

Dark mode in Firefox has broken just now. The issue appears restricted to Firefox - all other elements in environment (Ubuntu/Cinnamon) appear to be operating correctly.

The elements at the top of the screen and some menu screens are now white rather than dark grey. Due to a neurological condition this causes near-instantaneous cluster migraines.

Is there a way I can fix this? Is there a way you can fix this? Is there a way to access the web without a browser? (eg through the text terminal)

Asked by cj6750050 7 months ago

Answered by jscher2000 - Support Volunteer 7 months ago

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Support Android "Search Engine App"

On android, it is possible to change the search engine of the search bar on the home screen. There you can select a Search Engine App, like Google, Qwant or Startpage. Ho… (read more)

On android, it is possible to change the search engine of the search bar on the home screen. There you can select a Search Engine App, like Google, Qwant or Startpage.

However, Firefox is currently not available as a selectable option there. Adding it there would make it possible for those searches to be handled by firefox.

Here is a like from the Google Documention explaining it more. https://support.google.com/android/answer/14661350?visit_id=638898573078368897-2813460311&p=change_search_engine&rd=1

Asked by Teuntje Kuipers 7 months ago

Last reply by Teuntje Kuipers 7 months ago

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2 Factor Mozilla Account - Invalid

Hi All, I am trying to setup 2-Factor Verification for my Mozilla account however every time I enter in the 6 digit code it shows up with "Invalid or expired code. Check … (read more)

Hi All,

I am trying to setup 2-Factor Verification for my Mozilla account however every time I enter in the 6 digit code it shows up with "Invalid or expired code. Check your authenticator app and try again."

And I am positive I am doing it right. As I would normally do it; scan the QR code, enter in the 6 digit code.

If anyone has the same issue or solved it, please let me know.

Asked by Richard Tran 7 months ago

Last reply by Kiki 7 months ago

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Bookmarks are now being placed in "Booksmarks" in the "Open Application Menu Tab"

Greetings Ya'll, Firefox Bookmarks are no longer being initially placed in "Other Bookmarks, they are now being placed in the "Bookmarks" that is under the "Open Applica… (read more)

Greetings Ya'll, Firefox Bookmarks are no longer being initially placed in "Other Bookmarks, they are now being placed in the "Bookmarks" that is under the "Open Application Menu" Tab.

I've found that the "New Bookmarks" can be "Dragged" as a copy to "Bookmarks", from the "Bookmarks" located in the menu, for they will stay there unless I delete them

I can not move the "Bookmarks" back to "Other Bookmarks"

Would I lose My Bookmarks, If I "Refresh" Firefox, as suggested in the "Troubleshooting Section? If there is a chance of this happening then that would Absolutely Be Catastrophic!!

Asked by David DeBord 6 months ago

Answered by David DeBord 6 months ago

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default tabs are no longer private

Hi, I dont understand the new improvements since the default tab is no longer private and i cannot follow the google tips, as I miss thr history options. My version is 14… (read more)

Hi, I dont understand the new improvements since the default tab is no longer private and i cannot follow the google tips, as I miss thr history options. My version is

141.0 (Build #2016102631), null

GV: 141.0-20250714153642 AS: 141.0 OS: Android 13

Thank you, Florin

Asked by florinds 7 months ago

Answered by jscher2000 - Support Volunteer 7 months ago

  • Solved
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Chinese Traditional translation for Taiwan + Hong Kong Firefox users?

Just noticed that Firefox only has translation for Chinese Simplified from Mainland China, but no Chinese Traditional from Hong Kong and Taiwan users. Any plans to get it… (read more)

Just noticed that Firefox only has translation for Chinese Simplified from Mainland China, but no Chinese Traditional from Hong Kong and Taiwan users. Any plans to get it going? I would hate to switch back to Chrome or Edge instead.

Asked by Christopher Chen @ Firefox 7 months ago

Answered by Kiki 7 months ago

  • Solved
  • Archived

Error code: PR_END_OF_FILE_ERROR

Clear Error code: PR_END_OF_FILE_ERROR This is only on Amazon.com. Secure Connection Failed An error occurred during a connection to www.amazon.com. PR_END_OF_FILE_E… (read more)

Clear Error code: PR_END_OF_FILE_ERROR This is only on Amazon.com. Secure Connection Failed

An error occurred during a connection to www.amazon.com. PR_END_OF_FILE_ERROR

Error code: PR_END_OF_FILE_ERROR

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

Learn more…

Asked by keithandrepont1936 6 months ago

Answered by Denys 6 months ago

  • Archived

Min-max-close buttons hidden

If I don't use the custom adjustments in my Chrome css, seven buttons on that right side of the menubar are hidden, including the min-max close buttons. This is problemat… (read more)

If I don't use the custom adjustments in my Chrome css, seven buttons on that right side of the menubar are hidden, including the min-max close buttons.

This is problematic when I'm troubleshooting Firefox, and the css is disabled. If I want to close or take the browser out of max mode, I must move those buttons to the navbar, which has no such restriction accommodating those buttons, not to mention why is it necessary for that min-max close trio to monopolize 20% of the menubar. Waste of space. Inefficient.

I'm also curious why must that frame at the top of this sites pages remains persistent, and follows the user down the page, so that when you're composing, and accidentally (and all to often) touch one of those links, it get superimposed over the message, and you must move the cursor to the bottom of the page get rid of it. Not to mention, that frame shrinks the working area of the page about 30% vertically.

I mean, once you have already navigated to the destination page, and you're composing, how often/likely are you going to need to access that area?

Asked by noel_envode 7 months ago

Last reply by sundj30 2 months ago

  • Archived

google authenticator 2fa

When setting up 2fa. I scan the QR code. Enter the 6 digit pin generated by google authenticator. Download my backup codes and enter 1 when prompted then firefox says syn… (read more)

When setting up 2fa. I scan the QR code. Enter the 6 digit pin generated by google authenticator. Download my backup codes and enter 1 when prompted then firefox says sync time and try again. I am running Ubuntu and have an android phone. Ubutu is set to automatic date. time and timezone. My phone is also set to automatic date&time. I have enabled seconds display on Ubuntu and phone the are synchronized to the second. I have tried this on multiple computers. Google authenticator works with all 9 other 2fa logins I use it for. I have tried many times and asked AI what I'm doing wrong Grok said I am not doing anything wrong after walking through the entire process. I have tried clearing cache and deleting cookies, signing out and back in without success. Please help I use firefox as my password manager and love it but want it to be as secure as possible.

thank you very much. Thomas

Asked by tomgately96 7 months ago

Last reply by Kiki 7 months ago

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When booting up my pc and open firefox all tabs were lost

Hi, Today when I powered on my pc and opened up firefox all tabs were lost. I have the option to retain tabs when opened up enabled. I could not find them anywhere, so… (read more)

Hi,

Today when I powered on my pc and opened up firefox all tabs were lost.

I have the option to retain tabs when opened up enabled.

I could not find them anywhere, so I had to search opened tabs from the other synced devices and click on each of them, and create again all the tab groups.

This is a big problem if randomly all the tabs can get lost, am I doing something wrong?

Another thing : I thought that when I create groups of tabs, and save them I coul retrieve them across all my synced devices, but the other devices can not see those groups, is this a normal behaviour?

Thank you

Asked by Vals 7 months ago

Answered by jscher2000 - Support Volunteer 7 months ago

  • Archived

ios Mobile syncing

I have Mozilla Firefox as my browser on my i phone. I noticed an exclamation symbol saying" enter your PW to connect". I go to firefox.com/pair on my desktop. I navigate … (read more)

I have Mozilla Firefox as my browser on my i phone. I noticed an exclamation symbol saying" enter your PW to connect". I go to firefox.com/pair on my desktop. I navigate to the QR code and take a picture. I confirm the desktop with the i phone. Then it asks for 2 step verification code from an authenticator. I don't get one. So I download an Authenticator app. And nothing shows up there either. The problem is getting a code from an authenticator to complete the process. What should I do?

Asked by pbg333 7 months ago

Last reply by Kiki 7 months ago