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  • Solved

Where did the Home tab go on the taskbar ?

I upgraded with a new cpu and windows 11. When I open firefox, I noticed the "Home" tab missing from the upper lefthand tabbar next to the refresh. Is there a setting tha… (read more)

I upgraded with a new cpu and windows 11. When I open firefox, I noticed the "Home" tab missing from the upper lefthand tabbar next to the refresh. Is there a setting that I am missing or is it part of a update that eliminated that feature ?

Asked by turtlesoup560 3 months ago

Answered by TyDraniu 3 months ago

  • Solved

Default search engine is set to Bing but changes to Google

I switched my default search engine from Google to Bing. As you can see in the attached screenshot, it should be searching with Bing. But for some reason the search resul… (read more)

I switched my default search engine from Google to Bing. As you can see in the attached screenshot, it should be searching with Bing. But for some reason the search results are always Google. How do I fix this? I haven't refreshed Firefox yet. I was hoping to avoid that.

Asked by mem9836 3 months ago

Answered by jscher2000 - Support Volunteer 3 months ago

  • Solved

Firefox Virus

I accidentally clicked on a site that was supposed to be a game review site that I found on a Bing search. Now I get pop up ads for fake virus programs whenever I run Fi… (read more)

I accidentally clicked on a site that was supposed to be a game review site that I found on a Bing search. Now I get pop up ads for fake virus programs whenever I run Firefox.

I ran a scan with Mallware Bytes and Microsoft Defender and both scans came up clean.

I am including a screenshot of the popups.

Any ideas?

Thanks

Asked by rinaldop75 3 months ago

Answered by jscher2000 - Support Volunteer 3 months ago

  • Solved

Firefox 140.0.4 (64-bit), not rendering html: need to open in troubleshooting mode

Gmail, Calendar, YouTube either timeout, or they render in an unusable state that looks like the html engine is broken. However, bringing up firefox in troubleshooting mo… (read more)

Gmail, Calendar, YouTube either timeout, or they render in an unusable state that looks like the html engine is broken. However, bringing up firefox in troubleshooting mode is fine. Earlier today I did update Java. Otherwise no difference. Other browsers are also fine. Firefox is my default browser so this is a bit unworkable.

For now, I will use Firefox troubleshooting mode...

Thanks David

Asked by David Takahashi 3 months ago

Answered by Denys 3 months ago

  • Solved

webcam, microphone not accessible

I have read all your tutorials. I was unable to have an important televisit with my doctor yesterday because nothing I tried worked. I am unable to use webcam for other… (read more)

I have read all your tutorials. I was unable to have an important televisit with my doctor yesterday because nothing I tried worked. I am unable to use webcam for other sites until I resolve this problem. Previously I had no problem with my webcam but recently had to get new pc with windows 11 & needs to configure my pc to address this issue. I have another appt scheduled with another doctor & need to fix this problem asap Thanks

Asked by mxereas 3 months ago

Answered by jonzn4SUSE 3 months ago

  • Solved

Images Not Updating in FireFox

Hi everybody, I need a bit of tech help! I have changed some images on my website but Firefox browser still displays the old images! Does anybody know how to correct this… (read more)

Hi everybody, I need a bit of tech help! I have changed some images on my website but Firefox browser still displays the old images! Does anybody know how to correct this? I have the latest version of Firefox. If I use another browser the new images appear! Thanks for your help. Gazza

Asked by Gazza Williams 3 months ago

Answered by jscher2000 - Support Volunteer 3 months ago

  • Solved

Possible infection on Firefox

Every time I access the web I get a report from Norton saying "Threat secured". It attaches every single website that I open. See attachment for some exmaples (only vari… (read more)

Every time I access the web I get a report from Norton saying "Threat secured". It attaches every single website that I open. See attachment for some exmaples (only variabole part of message shown apart from first one).This is occuring 50+ times a day but does not occur using Edge, so it appears to be related to Firefox. PLEASE help. Norton have not helped with this. Thank you- Colin O'Brien

Asked by colin_obrien 3 months ago

Answered by colin_obrien 3 months ago

  • Locked

How do I force firefox to always ask me where to save a bookmark without having to double click each time?

Per title. If I go to bookmarks->bookmark this tab OR clicking the star icon in the address field I always want it to pop up and ask me where to save it, without havi… (read more)

Per title. If I go to bookmarks->bookmark this tab OR clicking the star icon in the address field I always want it to pop up and ask me where to save it, without having to remember to double click the star icon, or go edit bookmarks menu to move it.

This seems like a poor design, at least for me when more than 90% of the time I don't want it to be in the last used folder. I have been adding bookmarks for decades and it has always asked me where to save them, so muscle memory forgets to go back and edit the bookmark I just saved, and then later on I have to go back and change them all because they are never in the right folder.

I understand if I double click the star in the url it will allow me to change it, but when I'm busy I don't remember to click it again, or double click it, then my bookmark is lost and I have to go searching for it and edit it and it's a hassle.

Is there an about:config setting I've missed to re-enable this basic feature to reduce all the clicking?

I've tried browser.bookmarks.editDialog.showForNewBookmarks both false and true without any change to the behavior.

Asked by SuMo Bot 3 months ago

Last reply by SuMo Bot 3 months ago

  • Solved

How do i get FF to open a bookmark in a new tab, without having to create a new tab first? Its an annoying extra step

When I click on a bookmark, FF opens it in the current tab, overwriting the site I had open. I have to add a tab, then click on the bookmark to have it in a new tab. This… (read more)

When I click on a bookmark, FF opens it in the current tab, overwriting the site I had open. I have to add a tab, then click on the bookmark to have it in a new tab. This is an annoying extra step. How to I change it? I already tried the open links in new tabs instead of windows. Makes no difference On or Off

Asked by Raye Elaine 4 months ago

Answered by Bradforth 3 months ago

  • Solved

Unable to make Purchases on Firefox

Hello. I frequently shop at particular store and have never had a problem. Now, it's off and on. One order will go through with the help of their customer service (doin… (read more)

Hello. I frequently shop at particular store and have never had a problem.

Now, it's off and on. One order will go through with the help of their customer service (doing a direct purchase). Then a few weeks later I don't have a problem and can order without assistance. Now, once again, I can't purchase anything. Once my credit card goes through my address disappears. Then I add my address again and then my credit card is deleted. When my address or my credit card is deleted the order has in bold red letters telling me to add it again. I've tried Chrome after Firefox had issues but it had an issue too.

Is there something I can disable while I shop? I'm not having any problems with any other sites. Thank you!

Asked by Janice Viescas 3 months ago

Answered by Denys 3 months ago

  • Locked

Where can I find Firefox Relay Dashboard in settings on my computer.

I suspect Firefox Relay is not allowing me to sign into a site on the internet. Following instructions I put the Relay Dashboard in my Firefox Settings or so I thought. … (read more)

I suspect Firefox Relay is not allowing me to sign into a site on the internet. Following instructions I put the Relay Dashboard in my Firefox Settings or so I thought. How do I locate it?

Asked by SuMo Bot 3 months ago

Last reply by Paul 3 months ago

  • Solved

bookmarks

100% of my bookmarks have disappeared. I tried backing up to older version a month ago and still no bookmarks were found. I had over 2000 bookmarks. any suggestions?? Ma… (read more)

100% of my bookmarks have disappeared. I tried backing up to older version a month ago and still no bookmarks were found. I had over 2000 bookmarks. any suggestions?? Marty

Asked by Marty 3 months ago

Answered by jscher2000 - Support Volunteer 3 months ago