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session backups inadequate

I keep a lot of tabs open (~60) in any particular session - I find it's faster in this way to get back to a site. About every six months or so, I lose *all* these tabs b… (read more)

I keep a lot of tabs open (~60) in any particular session - I find it's faster in this way to get back to a site.

About every six months or so, I lose *all* these tabs because of Firefox's inadequate session backup system. It only saves two or three total backups, some of which are completely out of date. But the worst scenario is when (1) some site pops up a new window; (2) I mistakenly close my main window before the new window; (3) I open this new saved window once or twice by accident, causing my 60-tab session backup to be overwritten.

Using a third-party session manager (I have tried all the well-known ones) can mitigate this problem, but doesn't really solve it because the re-opened sessions aren't quite in the same format as Firefox sessions and so lose information. In particular, I often lose each tab's icon as well as metadata for Tree Style Tab.

Could Mozilla please consider a more robust session backup system for Firefox? All it would take (I think) is to allow the user to choose the total number of backup sessions and the frequency at which a new session is added. Thank you!

Asked by carl.andersen 7 months ago

Last reply by jonzn4SUSE 6 months ago

  • Archived

Unable to Use Microphone in Google Meet Despite Permissions – Works Fine in Chrome

Hello, I'm facing an issue where my microphone does not work in Google Meet when using Firefox, even though I’ve granted all necessary permissions. This problem is speci… (read more)

Hello,

I'm facing an issue where my microphone does not work in Google Meet when using Firefox, even though I’ve granted all necessary permissions. This problem is specific to Firefox, as the microphone works perfectly fine in Google Chrome.

I prefer using Firefox because of its convenient screenshot features, but this microphone issue has caused major inconvenience during important meetings.

Kindly help me resolve this issue.

Thank you.

Asked by shreekarab5 7 months ago

Last reply by ch-and-accounts.firefox.com 2 months ago

  • Archived

all bookmarks are missing after mozilla firefox update

After Firefox requested to be updated, I lost all of my bookmarks. I tried to go in and "restore" them but there are no backups to restore from. How do I get my bookmar… (read more)

After Firefox requested to be updated, I lost all of my bookmarks. I tried to go in and "restore" them but there are no backups to restore from. How do I get my bookmarks back?

Asked by jessicatrz 7 months ago

Last reply by jessicatrz 6 months ago

  • Archived

Cannot add saved Credit Cards

I have all options enabled to save addresses and credit cards. When I try to manually add a credit card, hitting the Save button does nothing. When I use a credit card … (read more)

I have all options enabled to save addresses and credit cards.

When I try to manually add a credit card, hitting the Save button does nothing.

When I use a credit card on a site, Firefox prompts me to save the card, I confirm that I want to save it, yet it isn't saved.

Asked by richard28 7 months ago

Last reply by jonzn4SUSE 7 months ago

  • Solved
  • Archived

firefox stops responding at random times and won't close

About two weeks ago, Firefox started randomly hanging and would stop responding. It wouldn't let me close the program and I always have to restart my system to resolve th… (read more)

About two weeks ago, Firefox started randomly hanging and would stop responding. It wouldn't let me close the program and I always have to restart my system to resolve the problem. Sometimes it only takes a few minutes after restart before it hangs, other times it will be fine for hours.

I've tried multiple solutions I've found online, carefully following instructions: clearing cookies and cache, disabling all extensions, refreshing firefox, creating a new profile, deleting specific files within the Profiles folder, etc.

I've yet to make it more than four hours without the program hanging.

Any assistance or suggestions are greatly appreciated.

Asked by Jera 7 months ago

Answered by Jera 7 months ago

  • Solved
  • Archived

Problems loading websites with latest version of Firefox

Is anyone else having problems with the latest version of Firefox not rendering Google Calender, Amazon.com and other websites? … (read more)

Is anyone else having problems with the latest version of Firefox not rendering Google Calender, Amazon.com and other websites?

Asked by mdelapa 7 months ago

Answered by jonzn4SUSE 7 months ago

  • Archived

Can't remove Old Firefox Data Folder from my desktop

I made the mistake to following Mozilla's advice on why my tabs stopped coming back after I closed out, despite the fact that I had that selected in my settings. Now I'm… (read more)

I made the mistake to following Mozilla's advice on why my tabs stopped coming back after I closed out, despite the fact that I had that selected in my settings. Now I'm stuck with an "Old Firefox Data" folder on my desktop and I can't remove it because I need administrator privileges -- but it's my personal PC. WTF

Asked by tom.hudak 6 months ago

Last reply by tom.hudak 6 months ago

  • Solved
  • Archived

Can't login using Firefox main window but can using Private Window???

Problem logging onto Zoho Mail with Firefox. I have been using both Firefox and Zoho Mail for many years. Now, for some reason, Firefox seems to have a problem completi… (read more)

Problem logging onto Zoho Mail with Firefox.

I have been using both Firefox and Zoho Mail for many years. Now, for some reason, Firefox seems to have a problem completing the Zoho Mail login from the same bookmark I have been using for years, or from a direct URL. The same Firefox installation cannot access Google Maps from a bookmark or directly using a complete URL, but does access some other applications as always.

Now the curious (to me, anyway) part. If I open a new private Firefox window, I can log into both Zoho Mail and Google Maps as I used to from the Firefox private window using bookmarks.

This helps me pinpoint Firefox as the problem – one part working, the other not.

My Firefox is up to date [Version 140.0.4 (64 bit)], and I have scanned all 1,350,000-plus files on my system for viruses and potential startup issues.

Should I reinstall Firefox? If so, how do I do that while keeping my bookmarks and password files?

If I use another browser (i.e., “Google Chrome), I can access both Zoho Mail and Google Maps with no difficulty. That is not a solution for me.

Firefox has been my foundation browser for decades. I don’t want to have to use anything else.

HELP! -Tom Howe

Asked by howet1 6 months ago

Answered by howet1 6 months ago

  • Archived

Strange, disruptive notices that arise

I have been receiving several similar emails that disrupt my email use. How do I remove from my computer? Here's an example: An error occurred during a connection to 6yv5… (read more)

I have been receiving several similar emails that disrupt my email use. How do I remove from my computer? Here's an example: An error occurred during a connection to 6yv5qzb7f8.boats. SSL received a record that exceeded the maximum permissible length.

Error code: SSL_ERROR_RX_RECORD_TOO_LONG

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem

Asked by sheilakogan 7 months ago

Last reply by jeff-g 7 months ago

  • Archived

Click on links

When I click a link I always want it to open in a new tab. How do I do this without doing a right-click and selecting "Open in new tab"? I want it to open in a new tab w… (read more)

When I click a link I always want it to open in a new tab. How do I do this without doing a right-click and selecting "Open in new tab"?

I want it to open in a new tab when I simply click the left mouse button.

Asked by Eric Quéré 7 months ago

Last reply by jonzn4SUSE 7 months ago

  • Solved
  • Archived

raindrop.io Broken on Firefox 140

I am using the Raindrop (raindrop.io) bookmark manager. It has been working fine on Firefox for years. However, with my recent update to Firefox 140, it is broken. Specif… (read more)

I am using the Raindrop (raindrop.io) bookmark manager. It has been working fine on Firefox for years. However, with my recent update to Firefox 140, it is broken. Specifically, I can no longer use the highlighting function. It works fine on Chrome, but not on Firefox. I've seen several similar reports on Reddit's Firefox forum (r/firefox).

What to do? I don't want to have to switch to Chrome. Suggestions appreciated.

Asked by LN108 7 months ago

Answered by jscher2000 - Support Volunteer 7 months ago

  • Solved
  • Archived

Add-ons/Extensions

I am a member of Nielsen Computer App. Why did Firefox quit allowing me to use/add this extension?? I guess if this is going to be a problem I will uninstall Firefox AGAI… (read more)

I am a member of Nielsen Computer App. Why did Firefox quit allowing me to use/add this extension?? I guess if this is going to be a problem I will uninstall Firefox AGAIN and go with Chrome. I really like Firefox, but this is so upsetting that I cannot add the Nielsen Extension like before.

Asked by scoble517 7 months ago

Answered by Denys 7 months ago

  • Archived

firefox developer edition no longer working on X11

export GDK_BACKEND=x11 MOZ_ENABLE_WAYLAND=0 MOZ_DISABLE_WAYLAND=1; /mnt/bootdrive/firefox3/firefox/firefox -P tx1p72s0.dev-edition-default XPCOMGlueLoad error for file /… (read more)

export GDK_BACKEND=x11 MOZ_ENABLE_WAYLAND=0 MOZ_DISABLE_WAYLAND=1; /mnt/bootdrive/firefox3/firefox/firefox -P tx1p72s0.dev-edition-default XPCOMGlueLoad error for file /mnt/bootdrive/firefox3/firefox/libxul.so: /mnt/bootdrive/firefox3/firefox/libxul.so: undefined symbol: gdk_wayland_device_get_wl_seat Couldn't load XPCOM.

Has support for X11 been removed?

Asked by alexpennyblack 7 months ago

Last reply by jonzn4SUSE 7 months ago

  • Archived

Where are my tags ?!

I recently installed Firefox for security reasons, but I now realize it might be not better than other browsers... I had a (good) number of tabs opened in 12 Simple Tab … (read more)

I recently installed Firefox for security reasons, but I now realize it might be not better than other browsers... I had a (good) number of tabs opened in 12 Simple Tab Groups, which were opening all right everytime I restarted my computer. But today, Firefox opened and oh, all my tabs have disappeared ! All 12 Simple Tab Groups are empty. In the Recently Closed Tabs in History, I only could find and reopen 26 tabs - a very small part of the tabs I had... Please, tell me if there is a solution to recover all my tabs. Is the problem with Firefox or with the Simple Tab extension?

Asked by bernardgironde 6 months ago

Last reply by bernardgironde 6 months ago

  • Solved
  • Archived

Browser being managed by my organization???

Hello, I think I may have asked about this in the past but cannot recall if I received an answer. Under Settings, I get the message "Your browser is being managed by you… (read more)

Hello, I think I may have asked about this in the past but cannot recall if I received an answer. Under Settings, I get the message "Your browser is being managed by your organization." This is my home computer and is not being managed by any organization. When I click for more information, it gives me a screen with the following information:

Policy Name Certificates

Policy Value ImportEnterpriseRoots

                         true

If I could get more information on this suspected error, or how to correct it, that would be great. Thanks!

Asked by Mister Dude 7 months ago

Answered by jonzn4SUSE 7 months ago