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Cannot access any major streaming platform (Prime Video, Netflix, Disney+)

I've freshly reinstalled Windows 11 and after trying to access and watch a movie on any of these sites I get an error (see the pictures). Browser version: 137.0.1 (64 bi… (read more)

I've freshly reinstalled Windows 11 and after trying to access and watch a movie on any of these sites I get an error (see the pictures).

Browser version: 137.0.1 (64 bit) Widevine version: 4.10.2891.0

Already tried to disable/enable DRM. Already reinstalled firefox. Already manually installed widevine. No clue what could be causing this issue.

Asked by REAL 2PAC 1 month ago

Answered by jscher2000 - Support Volunteer 4 weeks ago

  • Solved

Firefox won't display a page embedded in another site

So I understand this: https://support.mozilla.org/en-US/kb/xframe-neterror-page and the reason it exists, but I need to find a way to turn it off because it's literally b… (read more)

So I understand this: https://support.mozilla.org/en-US/kb/xframe-neterror-page and the reason it exists, but I need to find a way to turn it off because it's literally blocking me from accessing the Library of Congress webpage inside the same browser for my job. It's not a malicious site, but I can't figure out how to tell Firefox to stop blocking it as if it was a malicious site.

Help.

Asked by JanArrah 1 month ago

Answered by William Tucker 4 weeks ago

  • Solved

Bookmarks are missing from toolbar

I left my computer for a while, and when I returned and took it off screensaver I started going through my emails when I noticed that the bookmarks on the toolbar are mis… (read more)

I left my computer for a while, and when I returned and took it off screensaver I started going through my emails when I noticed that the bookmarks on the toolbar are missing. The toolbar is present, and I toggled between only show on new tab, never show and always show a few times, but they're still missing. I even tried bookmarking two webpages, but they were not added to the toolbar. As stated, I have the bookmark toolbar to always show. Firefox just updated yesterday, 4/8/25 to 130.1.0, and I'm pretty sure that they were there this morning, but I can't be totally sure. I noticed my computer had updates available, so knowing updating it would not have any effect on Firefox, I restarted the computer while updating so I could also restart Firefox with a bit of a delay. I had also restarted it twice before without any luck. The only thing I did besides updating Firefox was enabled the sidebar, which I then turned off and still did not have any bookmarks in the toolbar. Any assistance would be greatly appreciated, but I may not be able to view and any responses or make the stated changes until Friday.

Asked by Autotech1 1 month ago

Answered by jscher2000 - Support Volunteer 4 weeks ago

Spell check not working properly on outlook.live.com

Since April 5th I have lost spell check in the message pane of the emails I type on outlook.live.com It still works in the subject line, but not the message area. Windo… (read more)

Since April 5th I have lost spell check in the message pane of the emails I type on outlook.live.com It still works in the subject line, but not the message area.

Windows 10 pro 22H2 updated to end of March, when spell check was still working well. Firefox 137.1 English Canada Language selected (has worked well for years)

I go to outlook.live.com to read and answer my @hotmail.com emails.

When right clicking on a misspelled word in the message area I get only these options, Firefox does not give me the usual options.

I am currently having other problems on that site, clearing outlook.live.com cookies does not clear the problems.

Asked by SueWitch 1 month ago

Last reply by jonzn4SUSE 4 weeks ago

Image display

I use Gmail, and when I receive a newsletter from the local government, Gmail does not display the images in the newsletter. I've set Gmail to display the images (photogr… (read more)

I use Gmail, and when I receive a newsletter from the local government, Gmail does not display the images in the newsletter. I've set Gmail to display the images (photographs), so I'm guessing Firefox must have a setting that is blocking the display?

Asked by tomkintner 1 month ago

Last reply by jonzn4SUSE 4 weeks ago

  • Solved

I cannot use SwansonVitamins.com

It gives a Connection error and Swansons seems to think it is my browser problem. I haven't had problem with this site before and I don't have problems any place else. I … (read more)

It gives a Connection error and Swansons seems to think it is my browser problem. I haven't had problem with this site before and I don't have problems any place else. I turned off Malwarebytes Browser Guard, temporarily, and that didn't hgelp. I already cleared the history and that didn't help.

Asked by arlener 1 month ago

Answered by arlener 1 month ago

indeed fail to load

While i was trying to search indeed for a job the site started having a glich loading . I'm not sure if that the best term but doesn't fully load. I have had this issue a… (read more)

While i was trying to search indeed for a job the site started having a glich loading . I'm not sure if that the best term but doesn't fully load. I have had this issue at least 6x in past five years on default firefox setting and if i changed a few to make more secure . When i use other browser that are not firefox based it is fine . It happens on librewolf as well

Asked by dan786_kerley 3 weeks ago

Last reply by dan786_kerley 3 weeks ago

Youtube Picture In Picture mode resets video location when scrolling down and logged into specific account

Can't use YT picture in picture mode on Firefox when logged into my YT account. When I enable picture in picture on a video and scroll down to the comments, picture in pi… (read more)

Can't use YT picture in picture mode on Firefox when logged into my YT account. When I enable picture in picture on a video and scroll down to the comments, picture in picture mode turns off as soon as I scroll past the bottom of the video.

Happens only when I'm logged into my YT account on Firefox. Logout, it works. Logged in on Edge, it works. Logged into my second YT account on Firefox, it works. Only doesn't work for this one account.

Attached images if that helps. Last image shows exactly when picture in picture mode turns off when I'm scrolling

Asked by Kristella 1 month ago

Last reply by Kristella 1 month ago

Firefox no longer compatible with my bank

Firefox is no longer compatible with my bank's system. I can't log in with the secure access code the bank sends to verify my identity when using Firefox. The bank says… (read more)

Firefox is no longer compatible with my bank's system. I can't log in with the secure access code the bank sends to verify my identity when using Firefox. The bank says it is a problem with Firefox. Other browsers work flawlessly ... are you working on a solution? I only use Firefox unless forced to use something else ...

Asked by bruce.woodgate 4 months ago

Last reply by jonzn4SUSE 3 weeks ago

  • Solved

Cannot create a new tab or window

I have removed Firefox and installed fresh the latest version 137.0.1 to address the issue of not being able to start a new tab or a new window. I am writing this from t… (read more)

I have removed Firefox and installed fresh the latest version 137.0.1 to address the issue of not being able to start a new tab or a new window. I am writing this from the initial window that opens when Firefox is launched. If I try to open a new tab it will hang with the blue circle displaying. If I click anywhere on the window if will grey out the background and display the error message :

Firefox is not responding

if you close the program, you might lose information

-> Close the program -> Wait for the program to respond

Tried waiting and it never comes back. Only option is to close the program. After that there is a message that is reporting the issue to Microsoft.

Asked by giturriotz 1 month ago

Answered by jscher2000 - Support Volunteer 1 month ago

Partially displaying iframe in Firefox Browser

Hello, I am now seeing a problem displaying an Iframe with Firefox Browser 137.0.1 (64-bit). It appears but in a reduced form (about ten lines of a spreadsheet) without o… (read more)

Hello, I am now seeing a problem displaying an Iframe with Firefox Browser 137.0.1 (64-bit). It appears but in a reduced form (about ten lines of a spreadsheet) without occupying the entire size of the Iframe. This problem did not exist previously in previous versions of Firefox. Please let me know if there is a solution. Other browsers display this Iframe correctly.

Asked by jiefer 1 month ago

Last reply by jonzn4SUSE 1 month ago

  • Solved

Disable Group Tabs

Hello, I dislike the Group Tabs feature. So many times I've accidentally created a Group Tab and then had to figure out how to un-group them. I've tried to change the v… (read more)

Hello,

I dislike the Group Tabs feature. So many times I've accidentally created a Group Tab and then had to figure out how to un-group them.

I've tried to change the value of the "browser.tabs.groups.enabled" preference to false, but it doesn't stick; after restarting, the value is always back to "true".

What’s up with this?

Thanks, Andre’a

Asked by DreaSpirit 4 weeks ago

Answered by Agent virtuel 4 weeks ago

  • Solved

Site times out, but just on one computer

My webmail is not loading. https://webmail.everyone.net/#/login It keeps spinning and never loads (so I can see the boxes to put in my u/p). I've deleted the cookies… (read more)

My webmail is not loading. https://webmail.everyone.net/#/login It keeps spinning and never loads (so I can see the boxes to put in my u/p).

  • I've deleted the cookies and cache but that doesn't solve the problem.
  • I always keep current with FF updates.
  • The problem is only on my computer. No problem on my husband's computer.
  • No problem in Edge or Chrome.

What next?

Asked by KathrynBassett 1 month ago

Answered by Mutaz Awad 1 month ago

Discover Card Services says outdated browser when running 137.0.1 (64-bit) on Windows

When logging in to Discover Card Services at https://www.discover.com/ and supplying a valid User ID and password and hit <ENTER>. I receive the following message:… (read more)

When logging in to Discover Card Services at https://www.discover.com/ and supplying a valid User ID and password and hit <ENTER>. I receive the following message:

Your account cannot currently be accessed.

Outdated browsers can expose your computer to security risks. To get the best experience on Discover.com, you may need to update your browser to the latest version and try again.

For questions, please contact us at 1-800-347-7769. We're always available 24 hours a day, 7 days a week.


I am currently running Firefox Browser it shows Firefox is up to date and is running 137.0.1 (64-bit) About Firefox info screenshot is attached

Thank you, Paul Giler [email removed]@cox.net

Asked by pgiler 1 month ago

Last reply by jonzn4SUSE 1 month ago