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Most Google tools are unusable because the content appears completely black.

Hello, For a few days now I've been unable to use Google tools via Firefox (I can't tell if this is due to an update or not). As soon as a document (usually an editable… (read more)

Hello,

For a few days now I've been unable to use Google tools via Firefox (I can't tell if this is due to an update or not).

As soon as a document (usually an editable or navigable area) is opened on the page, it appears completely black. Interactions work correctly at first glance (it's possible to click, write, interact with content that isn't displayed. The problem seems to be purely visual.

I've encountered the problem in all Google Sheet or Docs documents (including when I'm making a new one) and on Google Maps, regardless of location (in the case of Google maps, a notable point is that the map is displayed and then turns black after one or two seconds).

I don't have this problem on another browser, I have it in PM.

Do you have any ideas on how to find the cause and fix the problem?

Have a nice day!

Asked by Myra 11 months ago

Answered by jscher2000 - Support Volunteer 11 months ago

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Firefox 135.0 cant reach google.com

With Firefox 135.0 i cant reach google.com but google.se i can. I make daily images of C: and today i managed to go back one day to 2025-02-06 but accidentally chooses 2… (read more)

With Firefox 135.0 i cant reach google.com but google.se i can.

I make daily images of C: and today i managed to go back one day to 2025-02-06 but accidentally chooses 2025-01-06 and with the older version of firefox i could reach google.com

I have tried to delete cookies. DNS over HTTPS off. No proxy in connection. Add-ons off but to no avail.

Asked by Lars-Ivar Carlsén 1 year ago

Answered by Lars-Ivar Carlsén 12 months ago

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YouTube wants me to leave Firefox

I just updated Firefox to version 135.0 on my mobile and now I get this really annoying thing: Everytime I open a tab to go on the YouTube website, it asks me if I want … (read more)

I just updated Firefox to version 135.0 on my mobile and now I get this really annoying thing:

Everytime I open a tab to go on the YouTube website, it asks me if I want to leave Firefox and use the YouTube app. Every single time. And it even launched it once without asking me.

I don't want to use the YouTube app, how can I make this stop?

Have a good day!

Asked by Nils 1 year ago

Answered by chandu sharma 1 year ago

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PDFs not displaying correctly

Whenever I open up PDFs within the Firefox browser, they have a black background and the text and images do not appear. I can copy the text and images out of the pdf and … (read more)

Whenever I open up PDFs within the Firefox browser, they have a black background and the text and images do not appear. I can copy the text and images out of the pdf and into a word document and it works out fine. Also opening it up on other applications works out fine. Attached is what happens when I open up a known working pdf in Firefox. The browser version is the current version, 135.0.

Asked by coolbeast786 12 months ago

Answered by jonzn4SUSE 12 months ago

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My website at MyHeritage.com is greyed out

On Feb 13th I went to my website at MyHeritage.com, to which I'm always logged in, to find that a few seconds after it loads it becomes all greyed out and I can't access … (read more)

On Feb 13th I went to my website at MyHeritage.com, to which I'm always logged in, to find that a few seconds after it loads it becomes all greyed out and I can't access anything. I had been on the site a couple of weeks earlier with no problems.

I removed the "Enhanced Tracking Protection" and I turned off AdBlocker for the site but the problem persists. I have logged out and then logged in - same problem. I turned off my computer and restarted it - same problem.

When I went to log in to my account at MyHeritage using my Chrome browser I encountered the same problem of a greyed out page BUT there was a banner stating something about cookies and when I clicked the "I understand" button the greyed out page cleared and I was able to access my account.

However, Firefox is my default browser and I want to be able to access this page using Firefox. It seems to have something to do with cookies.

Asked by Didee 11 months ago

Answered by Didee 11 months ago

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Playing video on bilibili can't use hardware decoder

I just need how to make use of the hardware decoder on bilibili.com when I watching videos by Firefox android I have tried to solve this problem by using AI,but I have f… (read more)

I just need how to make use of the hardware decoder on bilibili.com when I watching videos by Firefox android

I have tried to solve this problem by using AI,but I have followed the steps given by Deepseek, I have made sure my device are support HEVC and AVC hardware decoding (Snapdragon 870), I also tried to switch my UA to Safari 18, MacOS X, it couldn't help either,but I do the same steps on Edge Canary it works. It bothered me a lot,every time I switched the quality options to 8k,the video playback becomes very According to edge://gpu, I'm very sure 8k video hardware decoding is available on my device. Thank you weather you can or cannot solve my problem.

(Sorry about my poor English, I'm still studying it in school)

Asked by withoutnames773 1 year ago

Answered by withoutnames773 1 year ago

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Sponsored shortcuts can not be disabled

I've never had sponsored shortcuts and suddenly today I've got them. I've attempted the disable the "sponsored shortcuts" on my desktop however its greyed out. Starting… (read more)

I've never had sponsored shortcuts and suddenly today I've got them. I've attempted the disable the "sponsored shortcuts" on my desktop however its greyed out.

Starting state - Shortcuts selected, sponsored selected and grey Procedure: 1.) Deselect shortcuts, select shortcuts, sponsored becomes cyan 2.) Click sponsored, it becomes grey again 3.) Deselect shortcuts, select shortcuts, sponsored becomes cyan (again) 4.) Click sponsored, it appears deselected 5.) Hit refresh and it returns to starting state

I do not edit my GPO or registry, settings are not controlled by an organization, I am not confusing sponsored shortcuts with pinned search engines.

Asked by Redacted 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

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Firefox won't load accounts.firefox.com

new install of firefox won't load accounts.firefox.com other browsers on the computer load it fine I've imported bookmarks and passwords and stuff, and since refreshed … (read more)

new install of firefox won't load accounts.firefox.com

other browsers on the computer load it fine

I've imported bookmarks and passwords and stuff, and since refreshed firefox but can't find a way to fully restore it to initial settings, even uninstall and reinstall won't do it

error messages from console:

Cross-Origin Request Blocked: The Same Origin Policy disallows reading the remote resource at https://cdn.accounts.firefox.com/styles/62a53a14.main.css. (Reason: CORS request did not succeed). Status code: (null). Cross-Origin Request Blocked: The Same Origin Policy disallows reading the remote resource at https://cdn.accounts.firefox.com/bundle-f3c065c3bfd12957bbfc07df4a7dfa472ec1b92e/head.bundle.js. (Reason: CORS request did not succeed). Status code: (null). None of the “sha512” hashes in the integrity attribute match the content of the subresource. The computed hash is “z4PhNX7vuL3xVChQ1m2AB9Yg5AULVxXcg/SpIdNs6c5H0NE8XYXysP+DGNKHfuwvY7kxvUdBeoGlODJ6+SfaPg==”. accounts.firefox.com Cross-Origin Request Blocked: The Same Origin Policy disallows reading the remote resource at https://cdn.accounts.firefox.com/bundle-f3c065c3bfd12957bbfc07df4a7dfa472ec1b92e/appDependencies.bundle.js. (Reason: CORS request did not succeed). Status code: (null). None of the “sha512” hashes in the integrity attribute match the content of the subresource. The computed hash is “z4PhNX7vuL3xVChQ1m2AB9Yg5AULVxXcg/SpIdNs6c5H0NE8XYXysP+DGNKHfuwvY7kxvUdBeoGlODJ6+SfaPg==”. accounts.firefox.com Cross-Origin Request Blocked: The Same Origin Policy disallows reading the remote resource at https://cdn.accounts.firefox.com/styles/3c59f525.tailwind.out.css. (Reason: CORS request did not succeed). Status code: (null). Cross-Origin Request Blocked: The Same Origin Policy disallows reading the remote resource at https://cdn.accounts.firefox.com/bundle-f3c065c3bfd12957bbfc07df4a7dfa472ec1b92e/app.bundle.en_US.js. (Reason: CORS request did not succeed). Status code: (null). None of the “sha512” hashes in the integrity attribute match the content of the subresource. The computed hash is “z4PhNX7vuL3xVChQ1m2AB9Yg5AULVxXcg/SpIdNs6c5H0NE8XYXysP+DGNKHfuwvY7kxvUdBeoGlODJ6+SfaPg==”. accounts.firefox.com Cross-Origin Request Blocked: The Same Origin Policy disallows reading the remote resource at https://cdn.accounts.firefox.com/bundle-f3c065c3bfd12957bbfc07df4a7dfa472ec1b92e/app.bundle.en_US.js. (Reason: CORS request did not succeed). Status code: (null). None of the “sha512” hashes in the integrity attribute match the content of the subresource. The computed hash is “z4PhNX7vuL3xVChQ1m2AB9Yg5AULVxXcg/SpIdNs6c5H0NE8XYXysP+DGNKHfuwvY7kxvUdBeoGlODJ6+SfaPg==”. accounts.firefox.com InstallTrigger is deprecated and will be removed in the future. accounts.firefox.com onmozfullscreenchange is deprecated. accounts.firefox.com onmozfullscreenerror is deprecated. accounts.firefox.com

Asked by Matty Wright 11 months ago

Answered by Matty Wright 11 months ago

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Firefox for Android 15

I have a problem with malware or downloading unwanted software. Prevent tracking and help prevent intruders from accessing my device. Firefox for Android Version 15 … (read more)

I have a problem with malware or downloading unwanted software. Prevent tracking and help prevent intruders from accessing my device. Firefox for Android Version 15

Asked by THANYHA _J 11 months ago

Answered by THANYHA _J 11 months ago

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syn and save data

Im trying to syc my dsta with anew desktop computor. It tellsme on my mobile device in Firefox go to menu and shows the 3 bars. I dont see that in Firefox mobile. I see t… (read more)

Im trying to syc my dsta with anew desktop computor. It tellsme on my mobile device in Firefox go to menu and shows the 3 bars. I dont see that in Firefox mobile. I see three dots but there is no place in there that says syc and save data

Asked by Shawn 11 months ago

Last reply by Andrew Brennan 11 months ago

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Downloads button not opening file in application

When I was previously using Firefox in Kubuntu 22.04, if I downloaded something I could go to the Downloads icon and click on the download and it would open in the desire… (read more)

When I was previously using Firefox in Kubuntu 22.04, if I downloaded something I could go to the Downloads icon and click on the download and it would open in the desired application. After a failed upgrade to 24.04 I had to do a reinstall and now in Kubuntu 24.04, if I click on a downloaded file it will always bring up a window with "Open the file link with okular?" and the buttons Cancel and Open Link below. How do I go back to the previous way of it working?

Asked by Mark 11 months ago

Answered by Mark 11 months ago

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YouTube in background has distorted audio

When listening to YouTube in the background, sound is distorted and stutters frequently, which makes it pretty much unusable. Audio is okay when Firefox is in the foregro… (read more)

When listening to YouTube in the background, sound is distorted and stutters frequently, which makes it pretty much unusable. Audio is okay when Firefox is in the foreground, but as soon as I lock the phone, audio stutters appear.

I found one fix on Reddit, disabling HD sound in developer options, but I was unable to try it since nobody explained how to get to these developer options, I wasn't able to find that setting myself.

It started happening since 135, was in beta as well. I opted out of beta because of it, but it came on stable release as well so now both beta and stable versions has this issue.

Has anybody encounter that or have fix?

Asked by drzazga.sebastian 11 months ago

Answered by TyDraniu 11 months ago

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Menus disappear from top of screen sometimes

Using Firefox 135.0.1 with Mac OS 15.3.1. Sometimes the menus on the left side of the top menu bar (, Firefox, File, Edit, View, History, Bookmarks, Tools, Window, Help… (read more)

Using Firefox 135.0.1 with Mac OS 15.3.1. Sometimes the menus on the left side of the top menu bar (, Firefox, File, Edit, View, History, Bookmarks, Tools, Window, Help) vanish from the menu bar at the top of the screen. The items on the right side of the menu bar are unaffected and remain visible. If I click in the menu bar area, the items that had disappeared return.

This does not occur with Safari or Chrome, only with Firefox and only infrequently.

Curious to know if it's a bug or something else.

Asked by rextherocket 11 months ago

Last reply by tacitus99 10 months ago

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Websites loading in as blank white screens.

No idea if this is the right topic or not but I've been dealing with this frustrating issue where with some websites it just loads a blank white screen. I've tried every … (read more)

No idea if this is the right topic or not but I've been dealing with this frustrating issue where with some websites it just loads a blank white screen. I've tried every fix I could that I've seen on forums like this as well as on Reddit and nothing I've tried has fixed it. From launching in Safe Mode or changing things in about:config. Before finishing this post I tried launching in safe mode, so my add-ons and plugins are disabled and it still persists with websites loading in these blank white screens. I never had this issue at first and I'm sure it started to happen after an automatic update a while back.

I need this issue sorted out so I can look and compare items from shops but most of the time a website that works and I look at it elsewhere I'm dealing with this issue. No issue looking at stuff on the internet on my phone, though I do use safari instead on my phone.

Asked by elzvalentine 11 months ago

Answered by elzvalentine 11 months ago

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Bug with Google maps website and touchscreen on windows 11

dunno if this is the right board, but here goes... I discovered a bug with Firefox and the pen/touchscreen on my lenovo X1 tablet. Using the touchscreen, move the map, … (read more)

dunno if this is the right board, but here goes...

I discovered a bug with Firefox and the pen/touchscreen on my lenovo X1 tablet.

Using the touchscreen, move the map, map works as it should. Can pinch to zoom, ect.

Switch to the pen, map works with pen.

Touch the screen again and Google maps doesn't respond to touchscreen anymore, only the pen, and refresh does not fix it. I have to close and re-open maps in a new tab.

In chrome, this does not happen. Only in Firefox.

Asked by Eric Latour 11 months ago

Last reply by David Jenkins 10 months ago

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Firefox Focus

Focus is not ready for prime time. It's close. When connecting with apps where user interaction is required, Focus removes access names, and passwords, and reverts back t… (read more)

Focus is not ready for prime time. It's close. When connecting with apps where user interaction is required, Focus removes access names, and passwords, and reverts back to the sign in page. This makes for access denial. Have to remove Focus.

Asked by MD Bradley 11 months ago

Last reply by Paul 11 months ago