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stop qswipe=delete gesture

please help me turn off the swipe to the side= delete gesture. fingers are not stable , so I keep deleting tabs I saved in a collection, with no way to retrieve it unless… (read more)

please help me turn off the swipe to the side= delete gesture. fingers are not stable , so I keep deleting tabs I saved in a collection, with no way to retrieve it unless I go through my history very tediously.

this is an accessibility issue. otherwise collections are useless to someone little me.

Asked by heidi diaz 1 week ago

YouTube comments on Android app in mobile site doesn't show

I have updated to the latest Firefox version for the Android app, using Samsung Galaxy S20. When viewing YouTube in mobile view (desktop view works though) through the br… (read more)

I have updated to the latest Firefox version for the Android app, using Samsung Galaxy S20. When viewing YouTube in mobile view (desktop view works though) through the browser, the comment section seem to be invisible and not showing. I have tried fresh reinstalling, and toggled all the settings, but I can't seem to get it to work on Firefox. Other browsers like chrome works just fine. Is this a bug?

Asked by Snuggles Fab 3 months ago

Last reply by Snuggles Fab 3 weeks ago

Extensions not working

Whay have extensions stopped workong with latest Firefox update. E.g. Last pass is listed as an installed extension but clicking in the installed list just gives a settin… (read more)

Whay have extensions stopped workong with latest Firefox update. E.g. Last pass is listed as an installed extension but clicking in the installed list just gives a settings page, and there is no button to enable pinning to the top bar, so I can't access Lastpass at all in this way. Have updated Firefox to 134.0.2 and reinstalled the Last Pass extension but no change. Previously I have been able to pin Lastpass extension to the top bar next to the Download icon. Other icon that do work: Pocket, Download, Account, Noscript, Duckduckgo search, ABP and jigsaw piece. When will this get fixed pleased?

Asked by acflack 3 months ago

Last reply by jonzn4SUSE 4 weeks ago

gah. your tab just crashed

Submitted Crash Reports Report ID Date Submitted bp-28e075fd-226a-4a7c-bbeb-4066f0250119 19/01/2025, 12:16 pm View bp-ddcd262a-6efe-49db-b2fd-db21f0250119 19/01/2025… (read more)

Submitted Crash Reports Report ID Date Submitted bp-28e075fd-226a-4a7c-bbeb-4066f0250119 19/01/2025, 12:16 pm View bp-ddcd262a-6efe-49db-b2fd-db21f0250119 19/01/2025, 12:16 pm View this happens at the most annoying time, I have submitted the crash reports as advised.

Asked by Anthony Gloster-Guest 3 months ago

Last reply by Anthony Gloster-Guest 1 month ago

unified email box versus i divided email views

I would like to be able to view "only on" email inbox at a time (not the unified) inbox. This is in my Thunderbird email. Desktop works this way and is great. … (read more)

I would like to be able to view "only on" email inbox at a time (not the unified) inbox.

This is in my Thunderbird email.

Desktop works this way and is great.

Asked by bpeil49 3 months ago

Last reply by Wayne Mery 1 month ago

Unable to log in to "trusted" web sites with Firefox.

Hello, Thanks in advance for your help. I am having trouble logging into "trusted" web sites with Firefox and every update seems to add to my problem. By "trusted" web si… (read more)

Hello, Thanks in advance for your help. I am having trouble logging into "trusted" web sites with Firefox and every update seems to add to my problem. By "trusted" web sites I mean sites like Charles Schwab, Spectrum and iCloud as well as my city's water department and my local hospital's portal. It doesn't matter whether I use "normal" Firefox or its privacy mode or safe mode-the problem persists. I am running Firefox version 134.0.2 but the problem goes back several months. I have Windows 10 and use Malwarebytes Browser Guard. The only other add on I use is Print Friendly & PDF. It doesn't matter whether these addons are running or not. The problem seems to involve either a loop, blank fields or very odd error messages. Some examples are below:

iCloud allows me to get to the point where it asks me to supply the 6 digit verification code. I enter the code and the site loads. Approximately 2 seconds later, before I can navigate to anything in iCloud, I am taken back to the log in screen to start over. The loops repeat as often as I want to try. Clearing cache and history does nothing. Since there is nothing abnormal (no error message or blank fields) I have not included a screen shot.

Spectrum allows me to enter my credentials waits a while and then gives me an odd error message about Feature Unavailable and suggests that I try logging in from home. I might add that all of these problems occur while I AM at home. Screen shot attached.

Charles Schwab allows me to get to the log in screen but the screen is unusable. There is a message that the session has timed out and I need to log in. The log in sections of the screen are blank which leads me to believe that the page is not loading all the way but that is a guess. Screen shot is attached.

I can log into all these pages with Edge (which I dislike using) with no problems at all.

I have Firefox set to automatically delete cookies and site data when closed. Privacy is set to Standard.

I would really appreciate any help that you can give me. Please note that the screen shots are BMP files that I had to rename to GIF files to get them to upload.

Thanks again,

Charley

Asked by Charles Butterfield 3 months ago

Last reply by Charles Butterfield 1 month ago

Put android firefox bookmarks into alphabetic order

I have firefox on a Windows 10 laptop plus two android phones and two android tablets. The Bookmarks on the laptop, both tablets and one phone are shown in alphabetic ord… (read more)

I have firefox on a Windows 10 laptop plus two android phones and two android tablets. The Bookmarks on the laptop, both tablets and one phone are shown in alphabetic order. The Bookmarks on one phone are in random order. How can I make these Bookmarks list in alphabetic order? I have read that I cannot simply reorder the bookmarks, so I probably need to delete the bookmarks, ON THIS PHONE ONLY and definitely not on my other devices. Then would "Sync” import the Bookmarks from "the cloud"? Or would "Sync" export the now-empty "Bookmarks" folder from this phone to the cloud?

Asked by caerbryn 4 months ago

Last reply by Kenmp 2 months ago

pages not displaying any more

https://shop.sportsbasement.com displayed and work 3-4 days ago. Now blank. https://us.muc-off.com/ blank https://www.asp-usa.com/ blank https://byrna.com/ blank I … (read more)

https://shop.sportsbasement.com displayed and work 3-4 days ago. Now blank. https://us.muc-off.com/ blank https://www.asp-usa.com/ blank https://byrna.com/ blank

I have cleared cashe, history, Turn VPN off, Turn adblocker off, these were all on when it worked. Now nothing

Asked by k4ajaco 3 months ago

Last reply by tmcnamee 2 months ago

  • Locked

Love Firefox. Wish it worked!

Online purchases only work on about 50% of the websites I buy on. The most recent one was buying a gift card from Whole Foods. This is becoming so ANNOYING; before I fina… (read more)

Online purchases only work on about 50% of the websites I buy on. The most recent one was buying a gift card from Whole Foods. This is becoming so ANNOYING; before I finally switch to another browser, does anyone know how to fix this?

Asked by LAMPERTFAMILY 3 months ago

Last reply by NoahSUMO 3 months ago

Video Won't Play in Browser

This issue just appeared. Video will not play in Firefox. Windows10 PC, up to date with latest versions, as is Firefox. There is no error message or code. Just the spinni… (read more)

This issue just appeared. Video will not play in Firefox. Windows10 PC, up to date with latest versions, as is Firefox. There is no error message or code. Just the spinning wheel. I see other people are having the same issue but I haven't seen a solution. Any ideas or help appreciated.

Asked by janswers 3 months ago

Last reply by dave447 2 months ago

todays is 3months someone access my mobile and they took my gmails my photos and 4 mails he access and i dont have any any gmails to recover & my facebook &snapchats also my dear team help me please 🙏

Bulleted list item# Numbered list itemlink textitalic textbold text* # Bulleted list item My room,mate access my mobile & he took my gmails,5 gmails he took &… (read more)


My room,mate access my mobile & he took my gmails,5 gmails he took &, amd he changed all gmails passwords and my facebook , instsgram,snapchats,all access he changed passwords my everything he took please Dear mozilla team help me 🙏 THANKYOU DEAR SUPPORT MOZILLA!

Asked by Criee Rio 2 months ago

  • Solved

Audio clicks when watching YouTube in version 135

Hello, after updating the mobile Firefox to version 135, I encountered a problem. When I start speeding up video playback on YouTube, a clicking sound regularly appears, … (read more)

Hello, after updating the mobile Firefox to version 135, I encountered a problem. When I start speeding up video playback on YouTube, a clicking sound regularly appears, as if it’s a micro-stutter in the audio. I uninstalled and reinstalled the browser, and the issue persists even on a clean browser with no extensions. A similar issue also exists in the beta version of Firefox 136 and the nightly version 137, which I installed for testing without making any changes. To check, I installed Firefox 134 again, and the issue does not occur there. My phone, the Tecno Pova 6 Neo, is relatively powerful with an 8-core processor at 2.2 GHz and 8 GB of RAM. Operating system HiOS 14 on Android 14. Could you help me? Thank you.

Asked by vladimir 3 months ago

Answered by NoahSUMO 2 months ago

search box not suggesting relevant websites

Why is it that when I type in part of an url in firefox search, for example "surf" when I'm wanting to visit r/surf, firefox suggests threads I viewed a single time rathe… (read more)

Why is it that when I type in part of an url in firefox search, for example "surf" when I'm wanting to visit r/surf, firefox suggests threads I viewed a single time rather than r/surf that I view multiple times per day?

You can see in chrome it behaves more like you would expect.

Sometimes plain r/surfing will be there but most of the time not, it's just random threads I viewed a single time.

There doesn't seem to be any combination of search settings that makes it suggest more frequently viewed sites

Asked by R 3 months ago

Last reply by R 2 months ago

Credit Card info does not autofill

This is an exact copy of a question with the same title by Steve Ediger, of August 2022, now archived. Firefox has my credit card information and it shows up in a window… (read more)

This is an exact copy of a question with the same title by Steve Ediger, of August 2022, now archived.

Firefox has my credit card information and it shows up in a window when I go to pay for something, but when I click on the credit card I want to pay with, the details appear on the form but get removed almost instantly.

I am in UK. It was working until recently.

None of the earlier answers have helped.

Asked by 2PeterW 3 months ago

Last reply by 2PeterW 2 months ago

  • Locked

Privacy and Security

Skip to main content Switch language Skip to search Mozilla Support Logo Explore Help Articles Community Forums Ask a Question Contribute regin… (read more)

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Asked by regina amos 3 months ago

Last reply by regina amos 3 months ago