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malicious website

An infected website warning by AVG comes up every time I open Mozilla. It doesn't occur with other browsers. How can I get rid of it. It seems like it's the same URL. … (read more)

An infected website warning by AVG comes up every time I open Mozilla. It doesn't occur with other browsers. How can I get rid of it. It seems like it's the same URL.

Asked by rhalper 6 months ago

Last reply by jscher2000 - Support Volunteer 6 months ago

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MS Defender keeps detecting Trojans in Firefox

As title, MS defender keeps detecting trojans everytime firefox is launched and while I'm pretty sure it's probably just a false positive its just getting rather frustrat… (read more)

As title, MS defender keeps detecting trojans everytime firefox is launched and while I'm pretty sure it's probably just a false positive its just getting rather frustrating and now more so, worrying that it's constantly happening.

Asked by Snu 7 months ago

Last reply by markwarner22 7 months ago

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Save and fill payment methods is not working

I have payment methods saved. On payment sites, I click on the CC# input box, and I am given the option to use one of my saved payments. I mouse-over payment choice, and … (read more)

I have payment methods saved. On payment sites, I click on the CC# input box, and I am given the option to use one of my saved payments. I mouse-over payment choice, and it populates the input boxes with the correct information, however once I actually click the payment method, the payment method and all the input boxes are cleared of all contents. I am therefore forced to enter payment information each and every time I want to use it. The Fill Payment method isn't working.

I have reentered and verified the saved payment method several times.

Asked by scot.mcpherson 7 months ago

Last reply by jonzn4SUSE 6 months ago

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Website UI that should be at bottom of screen is floating an inch or so above

Recently, whenever I go to a website that has some info/links/UI that should be locked to the bottom of the screen, it instead shows up and inch or so above the bottom. S… (read more)

Recently, whenever I go to a website that has some info/links/UI that should be locked to the bottom of the screen, it instead shows up and inch or so above the bottom. So I was part of the website on top, the a floating info bar, then a tiny amount of website at the bottom. I have included an image to show what I mean, but some websites have even bigger bars that cover more of the screen. When I scroll up and down the website this floating bar remains at the same location on the screen, just about an inch up from the bottom.

Is there a way to fix this?

Asked by thejke 6 months ago

Last reply by jscher2000 - Support Volunteer 6 months ago

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unable to log in using a browser exstention

My gyazo extension stopped working .. i can not access my gyazo acc with firefox . i been using gyazo with firefox for years.. I was able to log in using chrome. But i li… (read more)

My gyazo extension stopped working .. i can not access my gyazo acc with firefox . i been using gyazo with firefox for years.. I was able to log in using chrome. But i like firefox. i have contacted gyazo support and ran threw all the listed trouble shooting steps. This just started in the past few days. Idk if there was a update or windows update or what . i tried everything . Anything you can add would be great.

This is the page i get when i try to log in. "Checking your browser before accessing gyazo.com ... Click here if you are not automatically redirected after 5 seconds." then nothing happens.

Asked by Diawa 6 months ago

Last reply by jonzn4SUSE 6 months ago

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Firefox and FancyZones in Windows 11

Chrome seamlessly harmonizes with the PowerToys FancyZones feature in Windows 11. In Chrome, I can drag a tab out of a browser window, and instantly snap it into a FancyZ… (read more)

Chrome seamlessly harmonizes with the PowerToys FancyZones feature in Windows 11. In Chrome, I can drag a tab out of a browser window, and instantly snap it into a FancyZone. I can also quickly arrange multiple separate Chrome windows into FancyZones without issue.

Firefox's interaction with FancyZones is not good. When I drag a tab out of a window, it doesn't allow me to snap it into a FancyZone. I first need to release left click, allowing the tab's new window to appear, then I can snap that window into a FancyZone.

The biggest occurs when I have multiple Firefox windows open and snap one of them into a FancyZone. Often, one of the open Firefox windows will spontaneously shrink itself in size. When I try to manually resize the window back to normal, it shrinks further and further, until it is an invisible sliver. The only solution when this occurs is to fully restart Firefox.

It seems strange that Firefox has such poor compatibility with FancyZones, which is growing in popularity along with other productivity tools in PowerToys. Wondering if anyone else has experienced these issues, if there is any workaround, or if there is a fix being worked on.

Asked by Beej 7 months ago

Last reply by TyDraniu 6 months ago

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Is it normal FF (developer edition) is consuming more than 2Gb of RAM (with only one tab opened)?

Firefox consumes almost 2Gb of RAM with only one tab open. I find this surprising, and it's a major performance issue for me. Do you have an explanation or solutions to … (read more)

Firefox consumes almost 2Gb of RAM with only one tab open. I find this surprising, and it's a major performance issue for me.

Do you have an explanation or solutions to reduce this memory overconsumption?

Asked by Triggered Woody 7 months ago

Last reply by cor-el 7 months ago

  • Solved
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Google drive not working on new update (133.0)

After yesterday's update, I'm not able to access files in Google Drive using Firefox on Windows. They're greyed out, and when I try to open one, a pop up informs me "This… (read more)

After yesterday's update, I'm not able to access files in Google Drive using Firefox on Windows. They're greyed out, and when I try to open one, a pop up informs me "This file can't be opened because you're offline." I'm certainly online, and it works on Chrome (ugh). Anyone else experiencing this?

Asked by andybraddock 7 months ago

Answered by jscher2000 - Support Volunteer 7 months ago

  • Archived

Unable to update at download.mozilla.org due to insecure connection

This has been a problem for me for a very long time, and I'm tired of having to use Chrome every time there's an update to Firefox. The issue I have is that I will get t… (read more)

This has been a problem for me for a very long time, and I'm tired of having to use Chrome every time there's an update to Firefox.

The issue I have is that I will get the notification saying there's an update. I click the button to update now, the browser opens the auto download page and I get a not secure connection warning. The only work around I've found is to use Chrome, and sometimes I can use the "Other downloads" option.

I'm not running a VPN, or any other networking software on my pc. This is for the full program, not the Windows Store app.


Secure Connection Failed

An error occurred during a connection to download.mozilla.org. The server uses key pinning (HPKP) but no trusted certificate chain could be constructed that matches the pinset. Key pinning violations cannot be overridden.

Error code: MOZILLA_PKIX_ERROR_KEY_PINNING_FAILURE

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

Asked by Dan C 7 months ago

Last reply by NoahSUMO 5 months ago

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FireFox desktop will not load (most) pages

I use FF on desktop. Recently, I've run into a problem. My desktop browser will not load any pages... except Youtube. Youtube loads just fine, I can open a video or brows… (read more)

I use FF on desktop. Recently, I've run into a problem. My desktop browser will not load any pages... except Youtube. Youtube loads just fine, I can open a video or browse channels or community pages normally. I have fully reset my browser, reinstalled it, and disabled extensions. Other browsers on my PC will work normally. I have very few extensions: Sponsorblock for Youtube, uBlock Origin, and Facebook Container, that's it. I am not using a proxy or VPN. Troubleshoot mode did not fix the issue. I'm not the most tech savvy, so I apologize if I missed anything here.

Any insight is appreciated. Thanks!

Asked by emmy 6 months ago

Last reply by cor-el 6 months ago

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Firefox freezing up when trying to save images using save image as feature

When saving images from websites using the save image as feature, Firefox will freeze up and not register any mouse click or anything instead making a ding noise every ti… (read more)

When saving images from websites using the save image as feature, Firefox will freeze up and not register any mouse click or anything instead making a ding noise every time is register a mouse click. This will continue for like 30 seconds before it becomes normal then it will repeat this for every image. How can I solve this?

Asked by Burak 6 months ago

Last reply by aodgizmo 5 months ago

  • Solved
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Firefox 133: no scrollbar on some sites

Since the 133 upgrade, some sites don't show scrollbar anymore (and therefore scrollwheel also doesn't work.) Is this a setting? (very annoying...) Windows10/64bit versio… (read more)

Since the 133 upgrade, some sites don't show scrollbar anymore (and therefore scrollwheel also doesn't work.) Is this a setting? (very annoying...) Windows10/64bit version.

Peter

Asked by Peter Lameijn 7 months ago

Answered by Peter Lameijn 7 months ago

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Firefox Screenshots on Mac no longer upload to Sugarsync

Firefox has an excellent built-in screenshot feature that allows users to take full page screenshots of web pages. I am a Mac user. I use Sugarsync cloud service to keep … (read more)

Firefox has an excellent built-in screenshot feature that allows users to take full page screenshots of web pages. I am a Mac user. I use Sugarsync cloud service to keep my Mac Studio desktop (OS 12.6.3 Monterey) and Macbook Air (OS 13.3 Ventura) laptop in sync. I am running Firefox 133.0.

I have noticed that Firefox .png screenshots have not been uploading properly to Sugarsync for the last 6 months or so. In Finder a green tick appears which indicates that a file has been properly uploaded to SugarSync but when I go to the Sugarsync app I can see the following error message for such files "Waiting on upload from Mac Studio". This means that screenshots I take on my desktop do not go across to my laptop and vice versa.

I spoke to the very helpful tech support (Luis M, senior tech support) at Sugarsync today and he and his colleague were able to figure out that the problem has to do with the attributes of the saved .png files.

I will outline the issue in detail:

On a Mac you can examine the attributes of a file by doing the following: - right click on the folder in which your file is located and click "new terminal at folder". This opens a new terminal window - type the following: xattr -l and then drag and drop the file name from finder next to the "xattr -l" and then insert a space, a dot and a forward slash and press enter, i.e. myusername@NameOfMyComputer Foldername % xattr -l full path and file name ./

For example if I take a screenshot of the following URL: https://www.mlb.com/ and I save the screenshot in a folder I have named "Firefox Screenshots" it saves as as "Screenshot 2024-12-07 at 14-48-02 MLB.com The Official Site of Major League Baseball" on my computer. I can examine it's attributes in terminal using the steps outlined above:

myusername@NameOfMyComputer Firefox Screenshots % xattr -l /Users/myusername/Firefox\ Screenshots/Screenshot\ 2024-12-07\ at\ 14-46-28\ The\ New\ York\ Times\ -\ Breaking\ News\ US\ News\ World\ News\ and\ Videos.png ./

When I click enter it generates a massive amount of information that looks like this: /Users/myusername/Firefox Screenshots/Screenshot 2024-12-07 at 14-46-28 The New York Times - Breaking News US News World News and Videos.png: com.apple.metadata:kMDItemWhereFroms: bplist00?_ /Users/myusername/Firefox Screenshots/Screenshot 2024-12-07 at 14-46-28 The New York Times - Breaking News US News World News and Videos.png: com.apple.quarantine: 0081;6753c517;Firefox;0F67116D-C970-45CB-A578-65EAFC93F6DD myusername@NameOfMyComputer Firefox Screenshots % xattr -l /Users/myusername/Firefox\ Screenshots/Screenshot\ 2024-12-07\ at\ 14-48-02\ MLB.com\ The\ Official\ Site\ of\ Major\ League\ Baseball.png ./ /Users/myusername/Firefox Screenshots/Screenshot 2024-12-07 at 14-48-02 MLB.com The Official Site of Major League Baseball.png: com.apple.metadata:kMDItemWhereFroms: bplist00?_Q?^data:image/png;base64,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 etc etc etc

The total output is over 19 million characters long due to the long alphabet soup that is generated. And this why Sugarsync is unable to properly upload the file.

You can retrospectively fix folders that contain .png files that will not properly upload to Sugarsync by right clicking on a folder, selecting "new terminal at folder" and typing the following: xattr -d -r com.apple.metadata:kMDItemWhereFroms ./

This fixes the attributes and the .png screenshots files immediately start to upload to Sugarsync. When you examine the attributes of the file again it shows the following:

/Users/myusername/Firefox Screenshots/Screenshot 2024-12-07 at 14-48-02 MLB.com The Official Site of Major League Baseball.png: com.apple.quarantine: 0081;6753c575;Firefox;D5072DFA-9EE8-4EF1-9658-86263462F1CD.

Could the Firefox developers please look at this issue and liaise with Sugarsync?

Many thanks in advance.

Asked by Rohan 7 months ago

Last reply by jscher2000 - Support Volunteer 1 month ago

  • Archived

Audio on Videos in browser Not working.

Youtube brought up in the broswer works fine with audio/video but on other websites I can view the video and can't hear the audio. https://www.cnn.com/2024/12/15/us/dron… (read more)

Youtube brought up in the broswer works fine with audio/video but on other websites I can view the video and can't hear the audio.

https://www.cnn.com/2024/12/15/us/drone-sightings-east-coast/index.html?iid=cnn_buildContentRecirc_end_recirc

Asked by MrAdams 7 months ago

Last reply by MrAdams 6 months ago

  • Solved
  • Archived

Screenshot not downloading after selecting "save visible"

The screenshot function seems to have a bug. The function works as far as selecting "save full page" or save visible" but the image download never happens. Version is up … (read more)

The screenshot function seems to have a bug. The function works as far as selecting "save full page" or save visible" but the image download never happens. Version is up to date and I have restarted but the issue persists.

Asked by cmscharf 7 months ago

Answered by jscher2000 - Support Volunteer 7 months ago

  • Archived

lost bookmarks

I have Firefox in my laptop and also mobile phone I was tidying them up last night and they were all on both devices. This morning the most recent bookmarks are missing f… (read more)

I have Firefox in my laptop and also mobile phone I was tidying them up last night and they were all on both devices. This morning the most recent bookmarks are missing from both. I tried to "restore" but this still does not bring back my recent bookmarks. Is there any way I can recover them. Many thanks

Asked by AliD 7 months ago

Last reply by AliD 6 months ago

  • Solved
  • Archived

Bookmarks fail to import from onc macOS computer to another.

I am trying to export/import my book marks from one macOS computer to another (intel to Apple silicon), however, all of my imports and restore attempts fail. My last rest… (read more)

I am trying to export/import my book marks from one macOS computer to another (intel to Apple silicon), however, all of my imports and restore attempts fail. My last restore attempt failed with the following message: Firefox Unable to process the backup file. Any other suggestions?

Asked by Anthony 6 months ago

Answered by Anthony 6 months ago

  • Archived

Did the letterboxing dimensions change with FF 133.0?

It certainly appears they have, with the left and right padding growing wider. In fact, they both look about twice the size of the top and bottom padding, whereas before… (read more)

It certainly appears they have, with the left and right padding growing wider. In fact, they both look about twice the size of the top and bottom padding, whereas before I remember them as being about equal. The change was immediately apparent with my home page!

Any particular reason for this?

Asked by E.C. Marm 7 months ago

Last reply by jscher2000 - Support Volunteer 7 months ago

  • Solved
  • Archived

Websites such as youtube and google don't load

Youtube's side panel on the left does not load at all, the videos on the homepage do but none of them can be played. When I play a video the website doesn't load that eit… (read more)

Youtube's side panel on the left does not load at all, the videos on the homepage do but none of them can be played. When I play a video the website doesn't load that either. I only get an hourglass icon on the tab. Image attached.

Google search results don't show up immediately, despite being loaded. Only after about 7 seconds. Image attached.

I don't have this issue on other browsers. It has only started occurring 3 days ago, I'm clueless as to what the cause may be.

Solutions I have tried: 1. Restarting my PC. 2. Turning off all my extensions. 3. Running Firefox in troubleshoot mode. 4. Refreshing Firefox.

Asked by akmalkohi13 7 months ago

Answered by akmalkohi13 7 months ago