Showing questions tagged: Show all questions

Youtube and some other site not loading

Dear Firefox Support, I am experiencing an issue with YouTube and some other websites not loading properly in Firefox. The sites continuously try to load but never fully… (read more)

Dear Firefox Support,

I am experiencing an issue with YouTube and some other websites not loading properly in Firefox. The sites continuously try to load but never fully display. I've attached a video link demonstrating the problem for reference: Video Link Video Link.

Could you please look into this issue? I’ve tried clearing the cache and disabling extensions, but the problem persists.

Thank you for your support.

Best regards,

Asked by hirendabhi1246 6 months ago

Last reply by jonzn4SUSE 6 months ago

(macOS) Browser crashes when I try to upload a file.

Whenever i try to upload a file on macOS to Firefox the browser doesn't respond, making me have to force quit it. I have a MacBook Pro M1 running the latest version. I a… (read more)

Whenever i try to upload a file on macOS to Firefox the browser doesn't respond, making me have to force quit it.

I have a MacBook Pro M1 running the latest version. I am not sure what is causing this issue.

Asked by londonslack 6 months ago

Last reply by Paul 6 months ago

possible codec problem

hello yesterday i updated my Win10N to 22H2 version. since then i dont have audio on X videos and get error messages on nius clips (see pic) in about:support shows h264 a… (read more)

hello yesterday i updated my Win10N to 22H2 version. since then i dont have audio on X videos and get error messages on nius clips (see pic) in about:support shows h264 acc and hevc as unsupported. but i cant tell if this is new or not. anyway k-lite codec pack should make them supported, right? to further narrow down the problem i used edge and visited nius and twitter and both worked fine, so the problem must be firefox. so im out of ideas how to fix that. anyone can help me? my help request on reddit https://www.reddit.com/r/firefox/comments/1fs2in3/need_helppossible_codec_problem/

Asked by Varus78 5 months ago

Last reply by James 5 months ago

Problems with Gmail in a tab

I run G-mail in a Firefox tab. It worked perfectly until 48 hours ago. Now I cannot attach any files to my emails, and Gmail's "Help" is useless. Is there anything… (read more)

I run G-mail in a Firefox tab. It worked perfectly until 48 hours ago. Now I cannot attach any files to my emails, and Gmail's "Help" is useless. Is there anything in FF which could be preventing this? Any clues as to why GM has turned nasty?

Asked by Windswept 5 months ago

Last reply by jonzn4SUSE 5 months ago

Living in Tukiye just installed Firefox on a new laptop but it keeps coming up in Turkish

I tried setting every setting to English my region to Canada the browser opens in Turkish with a translate to English box. I go to a website and they are all in Turkish. … (read more)

I tried setting every setting to English my region to Canada the browser opens in Turkish with a translate to English box. I go to a website and they are all in Turkish. How can I fix this???

Asked by Kevin Robinson 5 months ago

Last reply by markwarner22 5 months ago

AD Blocker Messge but not using any

While on https://www.kitco.com/price/precious-metals I got a message I am using an AD blocker. I looked in my extensions and I have none installed. The only two extension… (read more)

While on https://www.kitco.com/price/precious-metals I got a message I am using an AD blocker. I looked in my extensions and I have none installed. The only two extensions that could possibly be responsible block tracking but do not say they block ad's. However, all I have to do is close the message box and all seems to work properly. So I'm just curious what might be causing this message to pop up

Asked by vajaensch 5 months ago

Last reply by cor-el 5 months ago

YouTube mobile app

Since the new firefix update YouTube mobile is zoomed in and not displaying the entire page. Didn't have this problem on 124.1 update version. Cannot unzoom to interact w… (read more)

Since the new firefix update YouTube mobile is zoomed in and not displaying the entire page. Didn't have this problem on 124.1 update version. Cannot unzoom to interact with some content near the edges of the screen

Asked by waleed abouelela 5 months ago

Last reply by James Hasan 5 months ago

ERROR

Secure Connection Failed An error occurred during a connection to www.pan.utiitsl.com. PR_CONNECT_RESET_ERROR Error code: PR_CONNECT_RESET_ERROR The page you are tr… (read more)

Secure Connection Failed

An error occurred during a connection to www.pan.utiitsl.com. PR_CONNECT_RESET_ERROR

Error code: PR_CONNECT_RESET_ERROR

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

Learn more…

Asked by Md Jhangiralam 5 months ago

Last reply by Paul 5 months ago

internet problem

when I am downloading something from Firefox then my internet speed decrease to below 1 mb per second while my regular WiFi speed is 200mb per second. in chrome or playst… (read more)

when I am downloading something from Firefox then my internet speed decrease to below 1 mb per second while my regular WiFi speed is 200mb per second. in chrome or playstore i don't face any problem but in Firefox it is always there.

Asked by Tanmaya Das 5 months ago

Last reply by Khalid 5 months ago