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  • Archived

"Firefox is installing componants needed..." is blocking media content from playing

I can't get firefox to play amazon music web page or netflix because it claims to be installing an app which it never completes. I've tried to purge cache for the site i… (read more)

I can't get firefox to play amazon music web page or netflix because it claims to be installing an app which it never completes. I've tried to purge cache for the site in question, to no avail. What is the solution?

Asked by ktrammel 1 year ago

Last reply by ktrammel 1 year ago

  • Locked
  • Archived

Hotmail/Outlook Tab is Blank--Just a White Screen

Hello, This morning, for the very first time in 12 years, I opened my hotmail/outlook email tab and got a completely blank white screen, and nothing more. I've restarte… (read more)

Hello,

This morning, for the very first time in 12 years, I opened my hotmail/outlook email tab and got a completely blank white screen, and nothing more. I've restarted my laptop twice, just to see if it was a Windows glitch. Nope. I disabled ad blockers with the little shield in front of the URL--still no change.

I love Firefox and prefer to use nothing else. However, I tried to open my email with Edge and it works fine. It also works fine on my older computer that did NOT get the Firefox update, so something is amiss here. Firefox updated recently on this machine and I'm wondering if something went wrong in the update. I'm not very tech savvy, but can anyone help me?

Thank you, Marsha

Asked by marshagilliam 1 year ago

Last reply by Paul 1 year ago

  • Archived

Connect to server to download

I received a notice when trying to download : We can't connect to server at downloadzip.wolfgangsvault.com . It was suggested that I check that Firefox has permissio… (read more)

I received a notice when trying to download : We can't connect to server at downloadzip.wolfgangsvault.com . It was suggested that I check that Firefox has permission to access the web ( I might be connected but behind a firewall). Please help . Thanks!

Asked by smlohrey 1 year ago

Last reply by jonzn4SUSE 1 year ago

  • Archived

Almost all non-youtube video sources will not play.

G'Day! I've been having issues with media playback on firefox. Almost any video source that isn't from youtube cannot play in firefox, giving the error: "No Video wit… (read more)

G'Day!

I've been having issues with media playback on firefox.

Almost any video source that isn't from youtube cannot play in firefox, giving the error: "No Video with supported format and MIME type found"

Testing the same video on Chromium has no problems.

Using Fedora Linux on an AMD system. And Fedora Flatpak build.

System specs below if required.

Any idea to get this up and running would be really appreciated. I think I already installed the propriety media codecs for fedora since the problem isn't showing up on chromium it looks like a firefox issue.

  1. System Details Report

---

    1. Hardware Information:

- **Hardware Model:** Gigabyte Technology Co., Ltd. B550M DS3H - **Memory:** 16.0 GiB - **Processor:** AMD Ryzen™ 5 5600G with Radeon™ Graphics × 12 - **Graphics:** AMD Radeon™ Graphics - **Disk Capacity:** 512.1 GB

    1. Software Information:

- **Firmware Version:** F2c - **OS Name:** Fedora Linux 40 (Workstation Edition) - **OS Build:** (null) - **OS Type:** 64-bit - **GNOME Version:** 46 - **Windowing System:** Wayland - **Kernel Version:** Linux 6.10.3-200.fc40.x86_64

Asked by Cameron Jones 1 year ago

Last reply by jonzn4SUSE 1 year ago

  • Archived

Can't Sign in to Kaiser Permanente

Starting yesterday, 10 Aug, I can't sign into Kaiser Permanente. Never had this problem before. Message is: The page isn’t redirecting properly Firefox has detected tha… (read more)

Starting yesterday, 10 Aug, I can't sign into Kaiser Permanente. Never had this problem before. Message is:

The page isn’t redirecting properly

Firefox has detected that the server is redirecting the request for this address in a way that will never complete.

   This problem can sometimes be caused by disabling or refusing to accept cookies.

This is the second important site with sign in problems. Can you cut whatever you are dong out so I can visit kp.org, and bank of america? I can sign in fine on all the other browsers just fine. Includes Brave, Chrome and Edge.

I looked this problem up, and the nonsense given to fix this problem is impossible to follow as it must be old. What shall I do, just avoid using this browser? This has been my base browser for years. Perhaps it is time to make a change.

Asked by Carl Angotti 1 year ago

Last reply by jonzn4SUSE 1 year ago

  • Archived

I cannot verify anything by phone number

Dear Firefox, I want to install any VPN app to access my Bank account, but my phone number is not available because I am outside the Americas. Can you let me know how ca… (read more)

Dear Firefox, I want to install any VPN app to access my Bank account, but my phone number is not available because I am outside the Americas. Can you let me know how can I install and use any VPN program you provide? Thank you so much for your help!

best, CAN

Asked by CAN 1 year ago

Last reply by jonzn4SUSE 1 year ago

  • Archived

cannot access any service related to cyberfolks.pl since the latest update

Hello, since the last firefox browser updates I cannot access anymore cyberfolks.pl, and it is really a problem because I have my working emails and the hosting of my com… (read more)

Hello, since the last firefox browser updates I cannot access anymore cyberfolks.pl, and it is really a problem because I have my working emails and the hosting of my company website of cyberfolks. Can you please fix this?

Asked by kostek.szydlowski 1 year ago

Last reply by kostek.szydlowski 1 year ago

  • Archived

STORAGE ISSUES

I paid for 100GB which was good. I was offered a trial period for Gemini which is about to expire and do not want to subscribe. Can I have my 100Gb which I already paid f… (read more)

I paid for 100GB which was good. I was offered a trial period for Gemini which is about to expire and do not want to subscribe. Can I have my 100Gb which I already paid for back? Can you restore the 100GB back since I already paid for it?

Asked by Herbert Ibitola 1 year ago

Last reply by James 1 year ago

  • Archived

Firefox Task Manager shows hidden trustarc.com tab

What is this tab, and why is it hidden? My usually good Google-fu didn't turn up much other than TrustArc is a cookie consent component with a terrible reputation for sl… (read more)

What is this tab, and why is it hidden? My usually good Google-fu didn't turn up much other than TrustArc is a cookie consent component with a terrible reputation for slowing down some sites that use it.

Can someone offer more information? Thanks.

Asked by jhgarrison 1 year ago

Last reply by TyDraniu 1 year ago

  • Archived

I am having trouble signing into Westpac Online banking. I have tried all the usual remedies with no luck

Westpac keep telling me it is the fault of my browser. While I was trying safe mode, deleting the cookies and cache etc. I came across this bit of odd information - htt… (read more)

Westpac keep telling me it is the fault of my browser. While I was trying safe mode, deleting the cookies and cache etc. I came across this bit of odd information -

https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/images/2024-08-08-01-10-24-eb9193.png

Westpac have been telling me for two months that it is Firefox's fault, but I don't see how, given that it has always worked before. Finding this data makes me think the problem is Westpac's fault but they just keep saying the same old thing - use another browser. Well I don't want to! I have visual difficulties and my Firefox is heavily customised to account for that.

What is actually happening is that when I enter my information on the log In Page: https://banking.westpac.com.au/wbc/banking/handler?TAM_OP=login&logout=false then click on the sign in button the screne goes white like it is going to log in and then the sign in page comes back up without the information I had entered.

Is there any thing you can do to help me?

Yours Sincerely, Ms Jacq Felis.

Asked by Kaelkitty 1 year ago

Last reply by jonzn4SUSE 1 year ago

  • Archived

Discord crashes as soon as someone else joins VC

Hey, I have noticed recently that Discord crashes its tab as soon as someone else joins a voice call and microphone access is given. I am on Linux/NixOS/Hyprland and a… (read more)

Hey,

I have noticed recently that Discord crashes its tab as soon as someone else joins a voice call and microphone access is given.

I am on Linux/NixOS/Hyprland and am not experiencing this issue on Linux/Endeavour/Gnome.

The crash report mainly complains about libxul.

Any ideas or directions are greatly appreciated.

Best

Asked by Nydragon 1 year ago

Last reply by cor-el 1 year ago

  • Archived

acatcha

Hi Just a quick one, I am using a VPN but everytime I open my browser I get bombarded with this dam acatcha and it takes ages to clear it, please there is bound to be awa… (read more)

Hi Just a quick one, I am using a VPN but everytime I open my browser I get bombarded with this dam acatcha and it takes ages to clear it, please there is bound to be away I can turn this off.......

Thanks

Asked by Savo 1 year ago

Last reply by Savo 1 year ago

  • Archived

Videos Unable to Play

Videos stopped playing on Firefox today. I had no issues even this morning but starting a few minutes ago no videos would load and play. I am able to play videos on Chr… (read more)

Videos stopped playing on Firefox today. I had no issues even this morning but starting a few minutes ago no videos would load and play. I am able to play videos on Chrome and no other video/audio issues. I restarted my pc and cleared Firefox cache/cookies but that hasn't fixed the problem. I am using Windows 10. Could you please assist?

Best, Steve

Asked by Brock Landers 1 year ago

Last reply by Brock Landers 1 year ago

  • Archived

Sign into Yahoo Account but Cannot make comments

PRIORITY:HIGH for those that are concerned! I created a specific Yahoo account so I could make comments on various News issues. I'm signed into that account and try to m… (read more)

PRIORITY:HIGH for those that are concerned! I created a specific Yahoo account so I could make comments on various News issues. I'm signed into that account and try to make a comment and it says something like or offers to sign in again where the comment is located. when i tick the sign in tab it goes back to the article as if I never signed in to post a comment. When I am actually signed into the Yahoo account where the article is located. Could be politics, music, etc. I cleared the cache, etc...still stuck in the mud. please help. Thank you. raphael

Asked by felix85 1 year ago

Last reply by felix85 1 year ago

  • Archived

Step 3 of setting up authentication on my account isn't working.

When I input my backup code, mozilla shows the error "There was a problem confirming your backup authentication code". I tried inputting just one of the codes and all the… (read more)

When I input my backup code, mozilla shows the error "There was a problem confirming your backup authentication code". I tried inputting just one of the codes and all the codes. I'm not sure what to do.

Asked by broke 1 year ago

Last reply by broke 1 year ago

  • Archived

Unwanted extra bookmarks toolbar tabs

An unwanted bookmarks toolbar appears above the URL field, as shown in the image. After all the bookmark shortcuts it contains are closed, and FF is restarted, the marks… (read more)

An unwanted bookmarks toolbar appears above the URL field, as shown in the image.

After all the bookmark shortcuts it contains are closed, and FF is restarted, the marks reappear.

How can they be purged permanently?

Asked by krosnafone 1 year ago

Last reply by krosnafone 1 year ago