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  • Archived

Focus while clicking scrollbars

Issue Description: Typically, clicking on scroll bars doesn't cause the currently focused element to lose focus. However, when I click the scrollbar of an element with t… (read more)

Issue Description: Typically, clicking on scroll bars doesn't cause the currently focused element to lose focus. However, when I click the scrollbar of an element with tabindex set to '-1', the focus is lost from the currently focused element. I'm unsure if this is the intended behavior or not, but it seems odd to me. I would appreciate it if someone could clarify whether this is a bug or intentional.

Steps to reproduce: 1. Focus on the input element. 2. Click on the scrollbar of the `ul` element.

You'll notice that the input element loses its focus. However, if you remove the `tabindex` attribute from the `ul` element and then click on the scrollbar, the input element retains its focus.

Sample code:

<input type='input'/>

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Asked by Ashik T 1 year ago

Last reply by Ashik T 1 year ago

  • Archived

Can't Sign in to Kaiser Permanente

Starting yesterday, 10 Aug, I can't sign into Kaiser Permanente. Never had this problem before. Message is: The page isn’t redirecting properly Firefox has detected tha… (read more)

Starting yesterday, 10 Aug, I can't sign into Kaiser Permanente. Never had this problem before. Message is:

The page isn’t redirecting properly

Firefox has detected that the server is redirecting the request for this address in a way that will never complete.

   This problem can sometimes be caused by disabling or refusing to accept cookies.

This is the second important site with sign in problems. Can you cut whatever you are dong out so I can visit kp.org, and bank of america? I can sign in fine on all the other browsers just fine. Includes Brave, Chrome and Edge.

I looked this problem up, and the nonsense given to fix this problem is impossible to follow as it must be old. What shall I do, just avoid using this browser? This has been my base browser for years. Perhaps it is time to make a change.

Asked by Carl Angotti 1 year ago

Last reply by jonzn4SUSE 1 year ago

  • Archived

The best, simplest way to Back up and transfer Firefox data to a new device

Here's what happened: I had installed Firefox on a different computer using my current profile backup copy/pasted, into C:\Users\Al\AppData\Roaming\Mozilla\Firefox\Prof… (read more)

Here's what happened: I had installed Firefox on a different computer using my current profile backup copy/pasted, into

C:\Users\Al\AppData\Roaming\Mozilla\Firefox\Profiles\s99pq6qr.default

& it worked ok .... but when I signed out & back in days later & launched Firefox on the new computer...

The problem is that it had 2 profiles on the new computer...mine & a generic one ..& that generic one became the starting or DEFAULT profile... obviously without all my data....so I backed out & later deleted that one generic profile so mine would be the only DEFAULT profile used. 

But from then on trying to use my profile on the new computer copy/pasted from my main laptop that I’ve had FF on for10 years...failed .....as it kept using the generic one...& all attempts at fixes to get only my backup profile used didn’t work...so.... & had to do a complete uninstall of Firefox using REVO..as it finds all folders & files hidden around places....but ....after REVO uninstall I found more folders &files of Mozilla & Firefox all around in my C drive...SO..after eliminating everything I could & starting over ...by downloading a new Firefox browser application on the new computer ...but before running the set up files... Now... I want to reinstall Firefox on this different computer ....& make sure that only my backup profile is used!

I was going to try Backup assistant.... But HOW DO I LOCATE & USE/RUN Backup assistant?

When I read this:

https://support.mozilla.org/en-US/kb/switching-devices

These are the steps you need to follow:

Click the menu PhotonMenuButton button in the top right corner of the screen.
Click Help.
Click Switching to a new device.

BUT...I DON’T WANT TO “Switch to a new device.” I WANT TO KEEP IT AS IT IS ON MY CURRENT DEVICE ....AND...WHILE ADDING IT TO MY NEW COMPUTER TOO (I might be confused at the term 'switch')

Then I thought of using Sync When I read this about Connect additional devices to Sync: To connect another desktop computer or profile, just sign in and let Sync do the rest. https://support.mozilla.org/en-US/kb/how-do-i-set-sync-my-computer How do I know if I already had set up Sync on my computer? how to access it

I’m sorry.. but just overwhelmed/confused with too many help articles here...

& on the internet....

Thanks for any help & suggestions!

Asked by firefoxylady 1 year ago

Last reply by firefoxylady 1 year ago

  • Solved
  • Archived

Firefox only loads one page without cancelling and typing in new one

Apologies if I haven't described this very well. After loading a page on Firefox, loading the next one and any further ones could just be typed over the previous one as m… (read more)

Apologies if I haven't described this very well. After loading a page on Firefox, loading the next one and any further ones could just be typed over the previous one as many times as you needed. Not any more, if I try typing in a new address nothing happens and I have to cancel and load Firefox again. Never used to be like this, can anyone help please?

Asked by Andrew Thompson 1 year ago

Answered by Andrew Thompson 1 year ago

  • Archived

SIgn into MS mail boxes

I am getting emails from Microsoft saying: 'The safety and security of your information is top priority for Microsoft. To help keep your account secure, Microsoft will no… (read more)

I am getting emails from Microsoft saying: 'The safety and security of your information is top priority for Microsoft. To help keep your account secure, Microsoft will no longer support the use of third-party email and calendar apps which ask you to sign in with only your Microsoft Account username and password. To keep you safe you will need to use a mail or calendar app which supports Microsoft’s modern authentication methods. If you do not act, your third-party email apps will no longer be able to access your Outlook.com, Hotmail or Live.com email address on September 16th. '

I have tried installing free Outlook but it does not allow me transfer all my local folders (I have many) with all my history and information.

Is an update to Firefox due that will support this new modern authentication process or do I loose all my local folders?

Asked by DonRoos 1 year ago

Last reply by jonzn4SUSE 1 year ago

  • Archived

Grandid.com is blocking me from accecing my google accounts by rederecting me to grandid.com.

I'm having a problem and need your help. Every time I try to go to Gmail (gmail.com) or Google Earth (earth.google.com), I get redirected to this site called grandid.com … (read more)

I'm having a problem and need your help. Every time I try to go to Gmail (gmail.com) or Google Earth (earth.google.com), I get redirected to this site called grandid.com which is the website my school uses to log in to school accounts. This is my home cumputer so i am not intrestend in that and would like to completly block grandid.com from ever redirecting me. It's blocking me from logging into my accounts and using these services.

I've cleared my cache and cookies and even tried blocking grandid.com with extensions, but nothing is working. This is really frustrating and messing up my ability to check my emails and use Google Earth.

Can you please help me fix this?

Asked by when cent 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Unable to download or upload files to some websites

For a few months now I've been having issues uploading firmware files to my QNAP server's website. I was trying to update the firmware, but it wouldn't allow the file to … (read more)

For a few months now I've been having issues uploading firmware files to my QNAP server's website. I was trying to update the firmware, but it wouldn't allow the file to even be uploaded. Would just get a general "error" with no help.

This past week a started having issues with 7digital.com not allowing me to download zipped music files. It kept giving an error about the oauth token not being passed through. (Error: Authorization failed for method <GET> and URL <http://media.geo.7digital.com/media/user/download/release>. Missing oauth_consumer_key)

Finally figured out that this is only happening in Firefox, Brave browser and other Chrome based browsers don't have the issue.

I've tried turning off the tracking and download protection in settings, but it didn't help. So, what's causing it?

Using Firefox 128.0.3 (64-bit) on Linux (NixOS).

Asked by mozilla623 1 year ago

Last reply by jonzn4SUSE 1 year ago

  • Archived

Inadequecy of Mozilla / Thunderbird forms to provide information re existing monthly donations etc.

I am an aged pensioner of limited means & have already provided monthly donation to Mozilla & possibly other parts thereof & now you're asking for more donat… (read more)

I am an aged pensioner of limited means & have already provided monthly donation to Mozilla & possibly other parts thereof & now you're asking for more donations from those in favor of / & already supporting. Does you're management of various aspects of your endeavours need to be rationalised??? & so increase support for your causes? Thunderbird, Mozilla & perhaps other aspects thereof?

I have 2 email addresses in use [edited from public] but this form has not been assembled to be informed of such situations!

Noel Godson Sydney Australia

Asked by NAG 1 year ago

Last reply by James 1 year ago

  • Archived

cannot access any service related to cyberfolks.pl since the latest update

Hello, since the last firefox browser updates I cannot access anymore cyberfolks.pl, and it is really a problem because I have my working emails and the hosting of my com… (read more)

Hello, since the last firefox browser updates I cannot access anymore cyberfolks.pl, and it is really a problem because I have my working emails and the hosting of my company website of cyberfolks. Can you please fix this?

Asked by kostek.szydlowski 1 year ago

Last reply by kostek.szydlowski 1 year ago

  • Archived

On two different pages of the same site, Firefox can play mp3 files on page but gets error message on the other

On our web site we have a page that includes mp3 files, which play okay on Firefox; but on another page on the site with mp3 files, Firefox (including different versions … (read more)

On our web site we have a page that includes mp3 files, which play okay on Firefox; but on another page on the site with mp3 files, Firefox (including different versions on different computers) produces the error message, No video with supported format and MIME type found." FWIW, other browsers like Safari (Mac), Chrome (Mac and Win), and Edge (Win) all play the problematic files without a hitch.

Is there a fix for this problem that can be attempted by the non-tech types?

Asked by Moshe ben Asher 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Message, Problem loading my Betting Sites, William Hill, Sky Bet, opening any links , Pop up of secure connection. Cannot open the page.

Secure Connection Failed An error occurred during a connection to www.lottoland.co.uk. SSL received a record that exceeded the maximum permissible length. Error code: S… (read more)

Secure Connection Failed

An error occurred during a connection to www.lottoland.co.uk. SSL received a record that exceeded the maximum permissible length.

Error code: SSL_ERROR_RX_RECORD_TOO_LONG

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the web site owners to inform them of this problem.

Learn more…

Asked by Sonny Sambucharan 1 year ago

Last reply by cor-el 1 year ago

  • Archived

I keep getting pop up box "please enter your primary password"

I have no idea but a pop up box keeps coming up even when logged in Password Required-Mozilla Firefox "please enter your primary password" No idea why hope its not a spa… (read more)

I have no idea but a pop up box keeps coming up even when logged in Password Required-Mozilla Firefox "please enter your primary password" No idea why hope its not a spammer scam

Asked by JIM454 1 year ago

Last reply by cor-el 1 year ago

  • Archived

STORAGE ISSUES

I paid for 100GB which was good. I was offered a trial period for Gemini which is about to expire and do not want to subscribe. Can I have my 100Gb which I already paid f… (read more)

I paid for 100GB which was good. I was offered a trial period for Gemini which is about to expire and do not want to subscribe. Can I have my 100Gb which I already paid for back? Can you restore the 100GB back since I already paid for it?

Asked by Herbert Ibitola 1 year ago

Last reply by James 1 year ago

  • Archived

Mozilla Thunderbird lost emails

Hello, there are several emails in my subaccounts that are no gone and I cannot find them anywhere. As there are a lot of confirming emails about holiday bookings I would… (read more)

Hello, there are several emails in my subaccounts that are no gone and I cannot find them anywhere. As there are a lot of confirming emails about holiday bookings I would be glad to get them back. All of my emails, that I put in presonal subaccounts before July 11th are no longer available. Thank you for answering. Yours Ulrike

Asked by ulrike.kraus-koennecke 1 year ago

Last reply by ulrike.kraus-koennecke 1 year ago

  • Archived

Customizing settings and preferences

I have used Firefox before, and I want to confirm that what i could do in the past is now no longer possible. In the screenshot, you see in the "Home" section, you are ab… (read more)

I have used Firefox before, and I want to confirm that what i could do in the past is now no longer possible. In the screenshot, you see in the "Home" section, you are able to pick what shows for your home page and new windows. Then you see What you can choose to happen on new tabs. I have set it to pull Google's home page. You used to be able to set the new tabs to whatever you wanted as well. However, you no longer can. Is this the way it is intended to work? If so, this should be rethought. No one wants to set their browser to open a new web page whenever they want to look something up, much less just in general to get to their home page. I understand and know that you can add the home button to the toolbar, but that creates an extra step.

Now if this was intended to be this way, where may I express my dissatisfaction with this option?

Asked by Monique 1 year ago

Last reply by cor-el 1 year ago