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Unable to sync firefox Android with Desktop due to missing Sync Menu Item

According to https://support.mozilla.org/en-US/kb/how-set-firefox-sync-firefox-android, there should be a Sync and Save Date option in Firefox Android Menu, but it's nowe… (read more)

According to https://support.mozilla.org/en-US/kb/how-set-firefox-sync-firefox-android, there should be a Sync and Save Date option in Firefox Android Menu, but it's nowehere to be found.

I am using the current version of fire fox and am using the same smail on both devices.

I tried using using the QR scanner from the dialogue box in the firefox keyboard, however that only brings up a "Did you use the system camera? You must pair from within the Firefox app." display.

The option is still missing from the menu.

Asked by Ava E 2 months ago

Last reply by Paul 2 months ago

Bookmark menu

The book mark menu option (displaying the bookmark menu and allowing selection) has disappeared from the book mark tool bar and I can't find a way to add it back. Any su… (read more)

The book mark menu option (displaying the bookmark menu and allowing selection) has disappeared from the book mark tool bar and I can't find a way to add it back. Any suggestions?

Asked by tom445 2 months ago

Last reply by cor-el 2 months ago

software and Firefox app for Android

You don't give me the proper. Software I have a Samsung Galaxy and it keeps giving me Android software because it downloads it and I go to sign in to Google and tells me … (read more)

You don't give me the proper. Software I have a Samsung Galaxy and it keeps giving me Android software because it downloads it and I go to sign in to Google and tells me I have android and don't recognize my galaxy fire fox for Android wrong software screw up my phone and accounts

Asked by Chole “Princess” Mickey 3 months ago

Last reply by Mary T. Hodge 1 week ago

why do my add-ons keep getting disabled?

why do my add-ons keep getting disabled? ff keeps disabling add-ons that i have used for years and even keep a v. 5 to use the older add-ons and use the latest ff develo… (read more)

why do my add-ons keep getting disabled?

ff keeps disabling add-ons that i have used for years and even keep a v. 5 to use the older add-ons and use the latest ff developer to use w/ more modern websites. ff even disables add-ons that worked perfectly well in ff developer and does not even give me the opportunity to re-enable them like i could before.

is there any way to force my old version to let ME decide what i want disabled/enabled?

Asked by digirl 3 months ago

Last reply by cor-el 3 months ago

Autofill address not working anymore

Autofill has been working perfectly fine until yesterday. There's not even a manage addresses in the privacy and security settings anymore. Autofill card still works, bu… (read more)

Autofill has been working perfectly fine until yesterday. There's not even a manage addresses in the privacy and security settings anymore.

Autofill card still works, but not addresses.

Asked by allanrivers99 3 months ago

Last reply by jonzn4SUSE 3 months ago

updated firefox to 124.0 and now cannot log into American Express with username and password

cannot log into my Ame account with username and password since update to 124.0... AFter enter information keeps spinning as if going to log in but then just stops log i… (read more)

cannot log into my Ame account with username and password since update to 124.0...

AFter enter information keeps spinning as if going to log in but then just stops log in. No error message,

Can I remove update?

Asked by 4tb8pcy5dz 2 months ago

Last reply by jonzn4SUSE 2 months ago

Can't log into Americanexpress.com with Firefox

When I try to log into my AMEX account with FF, nothing happens. The screen refreshes itself, but no log in, and no error or other kind of message. I have entered my User… (read more)

When I try to log into my AMEX account with FF, nothing happens. The screen refreshes itself, but no log in, and no error or other kind of message. I have entered my User Name and Password manually and using Auto fill, no success.

This problem was posted in January 2020 and I have tried all of the solutions. I have cleared cookies and cache for ALL sites and cleared saved logins for Amex. Still does not work. I have tried logged in and incognito mode. Still doesn't work. I can log in on Chrome with no problems.

It was working fine a few days ago.

Thank you so much for help!

Asked by juliefarr2 2 months ago

Last reply by tamassia1 2 months ago

Win 11/Firefox and Facebook

Hi, its been a while now that I've noticed every version of FF doesn't work that well with Facebook. For example, I'm scrolling through posts and when I click on a pictur… (read more)

Hi, its been a while now that I've noticed every version of FF doesn't work that well with Facebook. For example, I'm scrolling through posts and when I click on a picture to open the post, the mouse click area is miles out to close pop up windows etc. It only happens on some posts but a majority is this issue.

Anyone else has this problem? FB via Chrome works fine.

Asked by s88hon 2 months ago

Last reply by zeroknight 2 months ago

Files failing to download

All of the files I try to download fail immediately. Even extensions will not download on firefox. I have uninstalled and reinstalled and checked the download location. D… (read more)

All of the files I try to download fail immediately. Even extensions will not download on firefox. I have uninstalled and reinstalled and checked the download location. Downloads work on other browsers such as Chrome fine but nothing will download on Firefox.

Asked by maryam.sufi 2 months ago

Last reply by cor-el 2 months ago

Firefox is not asking where to save downloads

Under "Settings" > "Files and Applications" > "Downloads", I have selected "Save files to [Downloads]" and I have set the tick mark in the box ("Always ask you wher… (read more)

Under "Settings" > "Files and Applications" > "Downloads", I have selected "Save files to [Downloads]" and I have set the tick mark in the box ("Always ask you where to save files"). See screenshot.

This setting used to work fine for many a year. However, some months ago - and ongoing - Firefox does no longer ask me where to save a downloaded file. This is very annoying indeed!

How can I fix this?

I am using Windows 10, Firefox 124.0 (64-bit).

Asked by FireFox2744 2 months ago

Last reply by cor-el 2 months ago

How do I add the new bookmarks at top of the list in their folder?

When you add a new bookmark to a folder it's added at the end of the existing list. Is there a way to make Firefox add it at the top of the list, instead? I found an ol… (read more)

When you add a new bookmark to a folder it's added at the end of the existing list.

Is there a way to make Firefox add it at the top of the list, instead?

I found an old answer, but, sadly, the extension granting my wish is no longer.

Also, I already know about sorting, but it's not what I need, because I'm doing a lot of manual bookmarks reordering and sorting will nullify it.

Thank you :)

Asked by G 3 months ago

Last reply by jscher2000 - Support Volunteer 3 months ago

Server not found when accessing a tab that i have been using for years

Having issues connecting to a website i normally use daily for many years, Don't have an issue when using MS Edge. Only having issues with this specific web page. Server… (read more)

Having issues connecting to a website i normally use daily for many years, Don't have an issue when using MS Edge. Only having issues with this specific web page.

Server not found Hmm. We’re having trouble finding that site.

We can’t connect to the server at dashboard.sigwm.com.

If you entered the right address, you can:

   Try again later
   Check your network connection
   Check that Firefox has permission to access the web (you might be connected but behind a firewall)

Asked by gonegulfing 2 months ago

Last reply by zeroknight 2 months ago

How to turn off Global Privacy Control popup message?

I keep getting Review Your Global Privacy Control preferences message, almost every time I start the browser. I have selected "Don't Allow" option many times and have als… (read more)

I keep getting Review Your Global Privacy Control preferences message, almost every time I start the browser. I have selected "Don't Allow" option many times and have also went and managed my privacy controls. But, the popup message won't stop coming.

How do I stop the popup message?

I have been Firefox/Mozilla user from the very early days but I am at a point where I have to stop using it because of this annoying popup message.

Asked by San Chin 2 months ago

Last reply by jscher2000 - Support Volunteer 2 months ago