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Videos buffering and/or not playing

When I try to play a video on Firefox desktop, it takes it a long time to load. Once it has loaded, whenever I pause it for more than a few seconds, or if I try to skip a… (read more)

When I try to play a video on Firefox desktop, it takes it a long time to load. Once it has loaded, whenever I pause it for more than a few seconds, or if I try to skip around the video (either by clicking around in the loaded section of the progress bar or using +/- seconds buttons), the video begins buffering again before the video resumes. This makes it extremely difficult and frustrating to watch anything that requires me to pause, rewind, or fast forward. I've noticed this issue affect multiple video viewing sites, such as YouTube, Vimeo, and Netflix. My roommate also uses Firefox, but doesn't have this issue, so I know it's not a problem with my internet. I thought it might be a problem with my computer, but I tried to replicate the issue in Chrome and everything worked fine there. The issue has persisted almost a week. I have:

  • Rebooted my computer several times
  • Deleted my history/cache
  • Disabled my extensions
  • Turned off Java scripts in firefox (this disabled my ability to load sites like YouTube completely, so I turned it back on)
  • Updated my computer
  • Updated my graphics drivers
  • Refreshed firefox
  • Uninstalled and reinstalled firefox (and rebooted my computer)
  • Uninstalled and reinstalled firefox AND deleted all the data it stored on my computer (and rebooted my computer)

I am currently using version 123.0.1 of Firefox. My OS is Windows 10 22H2.

Asked by AccidentalRogue 10 months ago

Answered by AccidentalRogue 10 months ago

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No option for picture in picture on twitch

I've just switched to firefox from brave, and theres no button on twitch to enable picture in picture. Using the keyboard shortcut (cmd+option+shift+]) works, but I'd muc… (read more)

I've just switched to firefox from brave, and theres no button on twitch to enable picture in picture. Using the keyboard shortcut (cmd+option+shift+]) works, but I'd much rather click something on the screen. On brave there used to be a picture in picture button alongside settings, theatre mode, and fullscreen buttons, but on firefox this has been replaced by a clip button. There's no option for it if I right click (this works on youtube), and no option in the address bar for either twitch or youtube. I've tried disabling all my extensions and lowering protections but nothing seems to work.

Asked by Jacob 10 months ago

Answered by zeroknight 10 months ago

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Cloudflare Verify you are human looping

I have been experiencing a problem with Cloudflare specifically on one site (character.ai) and when the verify you are human pops up. It takes me in a seemingly infinite … (read more)

I have been experiencing a problem with Cloudflare specifically on one site (character.ai) and when the verify you are human pops up. It takes me in a seemingly infinite loop. On the Cloudflare community site they say it could be because of things like adblock but even without any adblock or anything of the sort on it does the same thing. Sadly Cloudflare community doesn't support being used on Firefox. So maybe they don't support being used on Firefox in general? I have contacted the actual websites support but they don't seem to even read submitted inquiries because I never hear anything back from them except the automated message they received it. It is now preventing me from using certain things in general which as before it wasn't that big of a deal but recently they changed the site layout and still allowed you to use the old layout but the verification blocks you from using the old layout. The first one is one from a couple of weeks ago when it only effected me trying to open things in a separate tab and the second one is the newer one which prevents me from accessing the old layout. I'm not sure what to do about it since nothing I specifically could do to solve it has helped. I have opted into sharing data under troubleshooting IDK how well that'll help.

Asked by Lilynette 10 months ago

Answered by Lilynette 10 months ago

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Performing a TLS handshake

Hi. Ever since I upgraded to version 123.0.1, I am constantly getting slowness on websites stuck in "Performing a TLS handshake..." Eventually the websites load, but i… (read more)

Hi.

Ever since I upgraded to version 123.0.1, I am constantly getting slowness on websites stuck in "Performing a TLS handshake..." Eventually the websites load, but it's frustrating. I have read about the various solutions and have tried the following: Disabled IPV6 Refreshed Firefox Reloaded Firefox Disabled and removed all extensions Restart in safe mode Create new profile

This was not happening in version 122 and before. Microsoft Edge does not have this problem, but I prefer to use Firefox. I am running Windows 11 Pro. Any ideas?

Thanks

Asked by pmf_168 10 months ago

Answered by pmf_168 10 months ago

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Google Sheets - Scrolling Issue

As of today, I am unable to scroll with my mouse in google sheets. The scroll bar on the right disappears and I'm taken to the bottom of the spreadsheet and can't scroll … (read more)

As of today, I am unable to scroll with my mouse in google sheets. The scroll bar on the right disappears and I'm taken to the bottom of the spreadsheet and can't scroll back up. I have to use CTRL+Home and then the arrow keys to go down the rows. This appears to be only on Firefox. I tried a different browser and it worked fine.

Asked by Maria Quetell 10 months ago

Answered by Sean Thomas 10 months ago

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Firefox asks for master password on startup

On my computer Firefox ask for the master password every time at startup. On other computers in my family, Firefox only ask for the Master Password when accessing a site … (read more)

On my computer Firefox ask for the master password every time at startup. On other computers in my family, Firefox only ask for the Master Password when accessing a site with a password. I tried : - to disable than reenable Master Password - start in SafeMode without success. How can I solve my issue ? Thanks in advance for your help

Asked by jp.levy 10 months ago

Answered by cor-el 10 months ago

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Functions Disabled in Browser

Within the last few days, I've noticed I'm losing functionality in certain online apps through the Firefox browser. When I'm on Instagram, I can't check direct messages:… (read more)

Within the last few days, I've noticed I'm losing functionality in certain online apps through the Firefox browser.

When I'm on Instagram, I can't check direct messages: the function stalls out without resolving.

In Gmail, I'm unable to embed an image in an email. I can attach it like normal, but the embed button doesn't respond.

In Starry AI, I'm unable to use any menu options at all, I'm stuck at being logged into the account and can't logout, check my settings, or request help. I receive this message: "Application error: a client-side exception has occurred (see the browser console for more information)"

When I follow up on this, I get this pop-up message: Resource of last-private-context-exit is missing a browsingContextID or innerWindowId attribute resource-command.js:917:13

   _getTargetForWatcherResource resource://devtools/shared/commands/resource/resource-command.js:917
   _onResourceAvailable resource://devtools/shared/commands/resource/resource-command.js:649
   _emit resource://devtools/shared/event-emitter.js:242
   emit resource://devtools/shared/event-emitter.js:186
   emit resource://devtools/shared/event-emitter.js:330
   onPacket resource://devtools/shared/protocol/Front.js:348
   onPacket resource://devtools/client/devtools-client.js:458
   send resource://devtools/shared/transport/local-transport.js:67
   makeInfallible resource://devtools/shared/ThreadSafeDevToolsUtils.js:103
   makeInfallible resource://devtools/shared/ThreadSafeDevToolsUtils.js:103

<empty string> 2 Sync encountered an error - see about:sync-log for the log file. policies.sys.mjs:972:15

   resetFileLog resource://services-sync/policies.sys.mjs:972

InvalidStateError: An attempt was made to use an object that is not, or is no longer, usable AboutNewTabParent.sys.mjs:33

   handleEvent resource:///actors/AboutNewTabParent.sys.mjs:33
   swapDocShells chrome://global/content/elements/browser-custom-element.js:1590
   _swapBrowserDocShells chrome://browser/content/tabbrowser.js:4757
   swapBrowsersAndCloseOther chrome://browser/content/tabbrowser.js:4642
   swapBrowsers chrome://browser/content/browser.js:1771

The resource at “https://r2.starryai.com/results/1034412570/d60e9d93-bb04-4ab0-b333-011e35eb54d1.webp” was blocked by OpaqueResponseBlocking. Reason: “after sniff: content-type declares image/video/audio, but sniffing fails”. AbortError: Actor 'Conduits' destroyed before query 'RuntimeMessage' was resolved 2 ConduitsParent.sys.mjs:378 Some cookies are misusing the recommended “SameSite“ attribute 4

What can I do to fix this issue?

Asked by Aborigen 10 months ago

Answered by cor-el 10 months ago

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Graphical problems on Surface Pro X (arm64)

Using the arm64 version of Firefox on a Surface Pro X causes several graphical issues. These issues started either with a update of Firefox or drivers. This topic has al… (read more)

Using the arm64 version of Firefox on a Surface Pro X causes several graphical issues. These issues started either with a update of Firefox or drivers.

This topic has already been reported, please see here for more information and documentation: Reddit: https://www.reddit.com/r/firefox/comments/182iojx/firefox_arm64_graphical_problems_on_surface_pro_x/ Mozilla Connect: https://connect.mozilla.org/t5/discussions/firefox-arm64-graphical-problems-on-surface-pro-x/m-p/52086

What can be done to report this issue and help it getting fixed?

Asked by Felix 10 months ago

Answered by zeroknight 10 months ago

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Bookmark a pdf page

Hello! I was reading a pdf file in Firefox, and I wanted to bookmark a page to read it later. Unfortunately, on the top right hand corner, I can't find the bookmark butto… (read more)

Hello! I was reading a pdf file in Firefox, and I wanted to bookmark a page to read it later. Unfortunately, on the top right hand corner, I can't find the bookmark button (the ribbon button), and in the settings there is no way to find it or the option related.

Could you help me? Thanks.

Firefox 123, Windows 11

Asked by pepe.giuseppe 10 months ago

Answered by jscher2000 - Support Volunteer 10 months ago

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Can not download newest VDH Companion App and I can't set up a github.com account to even report the problem

Hello, I have tried to download the newest VDH Companion App (via the link on the github.com webpage) Seven (yes, 7) times and every time the download Fails or I get "Ze… (read more)

Hello,

I have tried to download the newest VDH Companion App (via the link on the github.com webpage) Seven (yes, 7) times and every time the download Fails or I get "Zero bytes". I tried to contact "Support" but there is only a Support Forum and nobody else has posted this as an issue that I was able to find when I searched. So no support is offered. The website suggests that I create an account to be able to post a new issue. However, Every time I have tried to set up a github.com account, I am Unable to do so. The page to set up an account either doesn't load OR if it loads, I can not add any information to it. I am a VDH Registered User and until this morning, the current VDH app I am using, version 8.2.1.1 was working just fine. But now when I try to use it, it says that my VDH Companion App needs to be updated. But I can not even download it to update it. I am running the current version of FF, 123.0.1 on an iMac with Sonoma OS 14.4. We used to be able to email Mig but not anymore. The github.com support page is unwieldy at best and I see that numerous requests for help or support have not been answered or even acknowledged. I am a paid Registered user with a license, but that doesn't seem to matter. I, like many others from what I read online, count on using this app almost every day and I would think that the mechanism for updates should be working correctly. The update files I tried to download came across at crazy low speeds, like 20.1 to 40.5 Kbps! I spent over an hour with Tech Support for HughesNet and much to my chagrin, No Other Websites had any issues with download speed. It was only happening on the github.com website and this one file update. Sorry if TMI but I am just trying to thorough.

Asked by John D Stickle 10 months ago

Answered by jscher2000 - Support Volunteer 10 months ago

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Firefox keeps offering to translate websites, this is EXTREMELY unwanted

Firefox keeps offering to translate websites, your new feature. I neither want it to, nor do I appreciate ads, because it is simply you advertising your new product. I … (read more)

Firefox keeps offering to translate websites, your new feature.

I neither want it to, nor do I appreciate ads, because it is simply you advertising your new product.

I have looked at the settings and there are 0 languages for which I've set it so it will offer me to translate and 0 for which it will do. Besides the fact I do speak and read multiple languages; it is not a feature I am interested in.

So when I set it so it will not bug me about it and every time I enter a foreign language site the little pop-up shows; that's some serious unwanted ads and also clearly FAR more tracking than FF is even supposed to be doing.

I have used firefox for nearly 15 years, but I'm honestly wondering if I should find another privacy focused browser One that doesn't spam me with little pop-ups over it's latest ill-conceived stupid feature.

So you could help by actually NEVER-EVER under any fucking circumstances show this stupid translation pop-up UNLESS I put I request it to do so in the settings or at the very LEAST allow me to turn it off.

Asked by Zoutpeper 10 months ago

Answered by TyDraniu 10 months ago

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How to stop Firefox from going to an already open tab when trying to open the same site again ?

How to stop Firefox from going to an already open tab when trying to open the same site again ? yes i want 10 tabs open on the same site, stop switching to one ope… (read more)

How to stop Firefox from going to an already open tab when trying to open the same site again ?

yes i want 10 tabs open on the same site, stop switching to one open tab. i discovered i hold shift/alt ti prevent this, there must be an option to disable it altogether, how?

Asked by vova.95bigmir.net 10 months ago

Answered by TyDraniu 10 months ago

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Scroll bar doesn't show unless cursor is there, and the old setting under "browsing" seems to be missing.

My V123 for W11 doesn't show the vertical scroll bar unless the cursor is there. There's no "always show scroll bar" option in under general/browsing. Is this a glitc… (read more)

My V123 for W11 doesn't show the vertical scroll bar unless the cursor is there. There's no "always show scroll bar" option in under general/browsing.

Is this a glitch? Can it be fixed?

Asked by postedit 10 months ago

Answered by zeroknight 10 months ago

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Unable to remove shortcut links from address bar

I recently installed openSUSE TW on my new laptop, and as part of the default Firefox install it bookmarked many openSUSE websites. I removed them from my bookmarks, but … (read more)

I recently installed openSUSE TW on my new laptop, and as part of the default Firefox install it bookmarked many openSUSE websites. I removed them from my bookmarks, but they still remain in the address bar recommendations every time I click/open the address bar (see pic). I have cleared the all time history, I have double checked to make sure that they are no longer bookmarked, and the only way I can get them to disappear is by completely disabling "Shortcuts" in Settings -> Address Bar — Firefox Suggest -> Shortcuts => Untick. I'd prefer being able to just click the address bar and click on the websites I frequently visit. This has happened in the past, but I thought I just removed them from the bookmarks and the links went away. Any help greatly appreciated!

Asked by cisumtlp 10 months ago

Answered by cor-el 10 months ago

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Cannot add bookmarkleets to bookmarks bar

Whenever i put javascript code into the url box when making a bookmark, (trying to add a bookmarklet to my bookmark bar.) after i click save, the bookmark just doesnt eve… (read more)

Whenever i put javascript code into the url box when making a bookmark, (trying to add a bookmarklet to my bookmark bar.) after i click save, the bookmark just doesnt even show up, its like firefox isnt even making the bookmark. i dont even know whats going on it was doing this before i had any addons

Asked by wyattmcwater nuggets 10 months ago

Answered by cor-el 10 months ago

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Unable to view streams/YouTube quality issues

Hi all, I've been having this issue for a while. I am unable to view streams on YouTube or Twitch (Twitch will show streams as offline, whereas YouTube will not even show… (read more)

Hi all, I've been having this issue for a while. I am unable to view streams on YouTube or Twitch (Twitch will show streams as offline, whereas YouTube will not even show streams), and I have encountered a new issue where YouTube allows only 360p on videos. I have used the HTML5 Video Capability Test and seem to have an issue in that department (images attached). Even in troubleshooting mode, the issue persists. Any help is appreciated.

Asked by zephyrvalkyrie 10 months ago

Answered by zeroknight 10 months ago