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  • Archived

Firefox update or malware?

On 30 August 2023, when opening Mozilla the second time in a day, a pop up window emerged asking whether I allow Mozilla to make changes on my hard drive (or: hardware - … (read more)

On 30 August 2023, when opening Mozilla the second time in a day, a pop up window emerged asking whether I allow Mozilla to make changes on my hard drive (or: hardware - I cannot remember now) due to the updates.

I clicked yes, as otherwise Mozilla would not work, then an opening site appeared about the new features of the update, and talking about the possibility of the VPN service.

It seems that now I am working on the latest version of Mozilla released first on 29 August 2023 - 117.0. When checking in the settings, the date of the installation was also 29 August and not 30 August. This made me puzzled, why I got this pop out window only on 30th, and in addition only after the second usage of the browser (however, when checking in my comp settings, the update of Mozilla is dated 30 August 2023)... In addition, as never before I have seen Mozilla asking for making hard drive changes, I got worried whether it was not a kind of virus or other malware pretending to be Mozilla.

Could you please confirm whether the pop-out window asking for the changes to hard drive was indeed just Mozilla asking for valid changes? I am very worried I got a malware on my computer, although the antivirus scan does not show anything.

I have asked some friends and they had the actualization automatically done without this pop-out window.

I have checked some online discussions and verified in the properties that Mozilla is NOT allowed to run as administrator. Also, the "Run this program in compatibility mode for:" was also unchecked.

Thank you in advance for your answer!

Asked by questionabout 10 months ago

Last reply by questionabout 10 months ago

  • Archived

problem with displaying the logo in SVG format on the blog (Wordpress)

I have 2 pages where I recently inserted a new logo in SVG format. Unfortunately, the standard img src=... code does not display the top line of large text in the logo, a… (read more)

I have 2 pages where I recently inserted a new logo in SVG format. Unfortunately, the standard img src=... code does not display the top line of large text in the logo, although opening the SVG file itself displays everything normally with the full text. This effect is visible on my blog at: https://blog.tripsoverpoland.pl/. On the second page at: https://tripsoverpoland.pl/ I had the same effect, but I found a workaround on some forum in the form of code: "<object data="TOPWPPLOGO.svg" type="image/svg+xml" style="width:100%; border:0; margin:0; padding:0;"></object>" and thanks to this the logo is displayed in its entirety on the page. Unfortunately, I cannot use such a code directly in Wordpress, because I upload the logo there through the application, and in the place of the logo I cannot use my own html code. Is there any effective way to solve this problem in Wordpress? Although I do not know if this is a problem with Wordpress or Firefox, because in all other browsers with a blog logo in SVG format there is no problem. Thank you very much in advance for looking into this problem. Best wishes Marek Wojciechowski

Asked by tripsoverpoland 10 months ago

Last reply by tripsoverpoland 10 months ago

  • Archived

Not able to use DuckDuckGo, all other sites and search engines work well

using ver 117.0.1 on LinuxMint 21.2 all website and search engines work well, only can't use DuckDuckGo, get error message: "Firefox has detected that the server is redi… (read more)

using ver 117.0.1 on LinuxMint 21.2 all website and search engines work well, only can't use DuckDuckGo, get error message: "Firefox has detected that the server is redirecting the request for this address in a way that will never complete

Please help

Asked by danost 9 months ago

Last reply by danost 9 months ago

  • Archived

Downloads on phone

For the last month I've been having this issue when downloading things from Firefox beta I get this "com.android.phone has stoped working" along with "phone has stopped"… (read more)

For the last month I've been having this issue when downloading things from Firefox beta I get this "com.android.phone has stoped working" along with "phone has stopped" error anytime I download something.

Asked by Señor bruh 10 months ago

Last reply by Paul 10 months ago

  • Solved
  • Archived

Firefox 117.0 ignores the argument URL when clicking a document or email link

This issue was introduced by 117.0 Now I must click all URLs twice to get the website visited. O.S.: MacOS 11.7.9 (BigSur), Firefox 117.0 JOOP! … (read more)

This issue was introduced by 117.0 Now I must click all URLs twice to get the website visited.

O.S.: MacOS 11.7.9 (BigSur), Firefox 117.0

JOOP!

Asked by Sciuriware 10 months ago

Answered by Sciuriware 10 months ago

  • Archived

pages dont fully load-now crashes

hello tried to fix this by using trouble shoot mode and then refreshed now can't load anything and crashes what do i do? some web pages not fully loading without refres… (read more)

hello

tried to fix this by using trouble shoot mode and then refreshed now can't load anything and crashes what do i do?

some web pages not fully loading without refreshing or go back 1 page and forward again Firefox 117.0.1 [20230912013654] installed 9/12/23 also running adguard adblocker 4.1.57 disabled it to test did not solve

not sure if related but hiccups on pages that auto refresh (happened over weekend) just manually refreshed

thank u m

Asked by Michelese 10 months ago

Last reply by cor-el 10 months ago

  • Archived

Getting ads FROM Mozilla Firefox

I just got a new laptop and downloaded Firefox for it. But I am getting pop up ads which say they're coming FROM Mozilla Firefox. I have to click them away, as small pop … (read more)

I just got a new laptop and downloaded Firefox for it. But I am getting pop up ads which say they're coming FROM Mozilla Firefox. I have to click them away, as small pop ups in the bottom right corner of the screen. They're typical of any spam. But some also create their own tabs!

Asked by skymind1440 10 months ago

Last reply by TyDraniu 10 months ago

  • Archived

Login not working in Normal Mode, does work in Incognito or Troubleshoot Mode

Dear Firefox Support, as an Manager Service Provider I use Firefox on a daily basis to access our management platforms. Just recently one of our providers launched an ne… (read more)

Dear Firefox Support,

as an Manager Service Provider I use Firefox on a daily basis to access our management platforms. Just recently one of our providers launched an new platform to submit supporttickets, get information and sorts.

The issue I am facing is the following:

  • start Firefox in Normal Mode
  • login URL is https://me.n-able.com/s/sso-login
  • upon entering my credentials and 2FA (which are 100% correct) I am presented with an error from SalesForce stating 'We can’t log you in because of an authentication error.'

When I start Firefox in either Incognito Mode or Troubleshoot Mode and following exactly the same process there is no issue all.

Of course I checked add-ons and extensions:

  • between Normal and Incognito there is no difference
  • between Normal and Troubleshoot I so no differences also

Please advise

Best regards Bart Haarman HaarmanB ICT The Netherlands +31 592 580170

Asked by gsmbart 10 months ago

Last reply by cor-el 10 months ago

  • Solved
  • Archived

Downloads has a sticky "save as" folder location for just one website.

The Backstory: As a graphic designer, I save things from the web all the time--stock websites, client downloads, all that jazz. Because I have a ton of clients, I have th… (read more)

The Backstory: As a graphic designer, I save things from the web all the time--stock websites, client downloads, all that jazz. Because I have a ton of clients, I have the "Always Ask You Where to Save Files" option selected, and it usually does a pretty good job of remembering where I want to save stuff.

However, I've encountered a crazy bug in the last month: When I save images--jpegs specifically--from Adobe Stock, it will pop up the "where to save" window, and it will be a certain client's folder. (For clarity, we'll call this Tammy's folder.) I'll navigate to the new location I want to save assets for the current project I'm working on (let's say this is Mike's folder). Then I'll download another jpeg for Mike's folder from Adobe, but it will start me back in Tammy's folder again. This means I have to re-navigate to Mike's folder, every single time I want to save anywhere other than Tammy's folder.

Here's the weird thing: When I save .ai/vector files from Adobe stock, it remembers the last folder I saved an .ai/vector file to. Same for .pngs and other file types. On other stock websites, it will also remember, whether they are jps, zips, svgs--it works fine. It's JUST jpegs (not jpgs) from Adobe Stock.

I've tried clearing cookies, data, resetting the download location, rebooting my computer in between all the changes, and even going into the about:config to try to fix it that way. Short of uninstalling/reinstalling firefox, are there any other solutions I should try?

Thanks!

Asked by jamie50 10 months ago

Answered by zeroknight 10 months ago

  • Solved
  • Archived

Firefox just stops working and has black screen after using it at random times

Firefox just turns into a black screen and becomes unusable. It has been happening for a long time now and i have checked RAM and CPU usage and they are all fine, as I ex… (read more)

Firefox just turns into a black screen and becomes unusable. It has been happening for a long time now and i have checked RAM and CPU usage and they are all fine, as I explored potential causes.

I will be using firefox and it just turns all black on all screens and is completely unusable. To use it again I have to force close all windows and reopen it and it works again.

This is a frequent issue that I have seen

Asked by K_A 10 months ago

Answered by zeroknight 10 months ago

  • Archived

Firefox does not allow the display of the Windows Taskbar

When Firefox is launched to maximized, the Windows Taskbar does not display when the Taskbar is set to Hide. Firefox takes over the entire screen. When I use two monitors… (read more)

When Firefox is launched to maximized, the Windows Taskbar does not display when the Taskbar is set to Hide. Firefox takes over the entire screen. When I use two monitors and Firefox is on the second monitor it the toolbar is visible.

How can I stop this from occurring?

Asked by johnbeuke 10 months ago

Last reply by zeroknight 8 months ago

  • Solved
  • Archived

Just did a factory reset on my computer and can't access my old firefox account.

Seems like when I tried logging in to my old account with a password reset, I somehow created a second account with the same email. All my bookmarks and extension set up… (read more)

Seems like when I tried logging in to my old account with a password reset, I somehow created a second account with the same email.

All my bookmarks and extension set ups seem to be gone.

Never had this issue, and have been using the same firefox account for like 5 years.

Asked by Froggy_D 10 months ago

Answered by cor-el 10 months ago

  • Locked
  • Archived

Can the Firefox profile manager be used with portableapps

I hope this applies here. I tried using the "-p" command fro Librewolf. Wiped out my sessions and settings. Is there a way to do this in Firefox and or Librewolf? … (read more)

I hope this applies here. I tried using the "-p" command fro Librewolf. Wiped out my sessions and settings.

Is there a way to do this in Firefox and or Librewolf?

Asked by noel_envode 10 months ago

Last reply by Paul 10 months ago

  • Archived

Cannot log into websites using Firefox

I'm not able to log into at least two different websites after installing Firefox on a brand new computer (e.g., actblue.com). The page merely reloads as if I didn't ente… (read more)

I'm not able to log into at least two different websites after installing Firefox on a brand new computer (e.g., actblue.com). The page merely reloads as if I didn't enter the log in information correctly.

  • The websites log in just fine on Chrome, so I know it's not an issue with the websites per se. So it seems to be limited to only when I use the Firefox browser.
  • I've disabled extensions, removed them, and tested in Safe Mode, but the problem persists. That leads me to believe the problem is something with the Firefox browser specifically.
  • Cookie restrictions are only on Standard, not Strict; I even using a Custom setting to allow cookies to be tracked.
  • I've tried clearing the cache and cookies.
  • I've deleted the cookie file, thinking it might be corrupted.
  • I've restarted Firefox several times.
  • I've restarted the laptop twice.

None of that has worked. I'm out of ideas.

Asked by harpvictory 10 months ago

Last reply by zeroknight 10 months ago

  • Solved
  • Archived

Virus / Malware Warning Every Time I Open Firefox

A few days ago I was downloading a ZIP file and was warned that "This file contains a virus or malware". Fine, thank you for telling me but now how do I seeing the same w… (read more)

A few days ago I was downloading a ZIP file and was warned that "This file contains a virus or malware". Fine, thank you for telling me but now how do I seeing the same warning every time I start Firefox? The file in question does not exist on my computer so far as I can tell and I did a thorough search through 3.5tB of storage on the machine to make sure. How do I stop this warning?

Asked by Bodger 11 months ago

Answered by Bodger 11 months ago

  • Archived

keyboard blocks text

Problem: keyboard covers text area in chat and scroll does not function. In a chat with customer service usually, the text I am writing does not appear, it is behind the … (read more)

Problem: keyboard covers text area in chat and scroll does not function. In a chat with customer service usually, the text I am writing does not appear, it is behind the keyboard and scroll is frozen. I have to close the keyboard to see the text, also scroll works. Then I click on my partially filled text box, keyboard comes back covering it, no scroll. Repeat. Pixel 6, FF for Android, T-mo, Ad-Guard only addon, everything updated, see attached.

Asked by andy 10 months ago

Last reply by Paul 10 months ago

  • Solved
  • Archived

what's the secret to Mozilla search bar?

I search for "desktop" and it returns "Web pages" "page" along with desktop. None of the 81 results answer the query, "what is the desktop site?" in settings. Why? Why r… (read more)

I search for "desktop" and it returns "Web pages" "page" along with desktop. None of the 81 results answer the query, "what is the desktop site?" in settings. Why? Why return random words? Why don't Boolean operators work? Please tell me the trick to searching, it's becoming a daily routine.

Asked by andy 10 months ago

Answered by andy 10 months ago

  • Archived

javascript: protocol doesn't work -- why?

My goal is to make the javascript: protocol work again. I think I need to 'about:config' in order to change what I need to change. But I don't know what the Thing is cal… (read more)

My goal is to make the javascript: protocol work again.

I think I need to 'about:config' in order to change what I need to change. But I don't know what the Thing is called -- You see, there's no key to the GUI.

The Thing: Users paste URLs into a text box. What's the name of that text box? I will look in 'about:config' for that name. Maybe I'll find the solution to the following Problem.

The Problem: If I paste this... javascript:Math.floor(10*(70000000000/(3*3600)-(192)*125)/(24/1.001)/1000)/10 ...into the text box, "javascript:" gets stripped so that the text becomes... Math.floor(10*(70000000000/(3*3600)-(192)*125)/(24/1.001)/1000)/10 ...and FFox responds with "Hmm. That address doesn’t look right."

If I manually add "javascript:", I still get the FFox complaint.

How can I get the correct operation of that text box (whatever it's called)? Also, how can I stop the drop-down behavior. I hate it.

Thanks, Mark.

Asked by Mark Filipak 10 months ago

Last reply by Mark Filipak 8 months ago