Showing questions tagged:

program help

Hopefully you can help. I know this may be a Microsoft issue or question but I'm having trouble in finding a reasonable way to contact them for help. My question is, my … (read more)

Hopefully you can help. I know this may be a Microsoft issue or question but I'm having trouble in finding a reasonable way to contact them for help. My question is, my computer runs slow, and so I thought I would clean up my files by using the Microsoft disk clean up procedure. I did so. But, my specific question is what is a good number to have when the it says a given number of disk space can be cleaned up? For example, I believe when I first tried to clean the disk it said 5.1 GB of disk space could be cleaned. When I ran the disk clean process and it completed it then said 66 KB of disk space could be cleaned. So how much disk space did I gain or get cleaned up? And, if I can only clean up 66 KB of disk space is that indicative of not really needing to clean the disk any farther? Hopefully some one can help. While this may be a Microsoft issue, I believe the Firefox contributors have enough computer knowledge to help answer my question. At least that is my hope. Thank you.

Solved Archived 2 209

Error I get "Access Denied" error when searching O'reilly Auto part with Firefox browser only

Here's the error page I get from O'reilley Auto Parts when searching. (I don't get this error when on O'relley com, but ONLY when searching for a part and ONLY with Firef… (read more)

Here's the error page I get from O'reilley Auto Parts when searching. (I don't get this error when on O'relley com, but ONLY when searching for a part and ONLY with Firefox on my desktop. This started just a few months ago. All ad blocks and U Block Origin are disabled):

https://www.oreillyauto.com/search/v/a/4649/automotive-car-1988-pontiac-fiero?q=oil+filter

Access Denied You don't have permission to access "http://www.oreillyauto.com/search/v/a/4649/automotive-car-1988-pontiac-fiero?" on this server.

Reference #18.8aa03b17.1772750536.8978d2fa

https://errors.edgesuite.net/18.8aa03b17.1772750536.8978d2fa

Solved 1 155

Firfox 115.32 (ESR)

Is this 115.32 still in effect for my macOS 10.13 ? Or is it xld as it would be in Feb 2026? Did or does Firefox 115.32 afford my apple macOS 10.13 enough security until … (read more)

Is this 115.32 still in effect for my macOS 10.13 ? Or is it xld as it would be in Feb 2026?

Did or does Firefox 115.32 afford my apple macOS 10.13 enough security until I purchase a new computed.. How much more time do I have.

Solved 4 247

error message-The page isn’t redirecting properly

I have not been able to connect to www.paperbackswap.com for 2 days using Firefox. I get this message - The page isn’t redirecting properly-An error occurred during a co… (read more)

I have not been able to connect to www.paperbackswap.com for 2 days using Firefox. I get this message - The page isn’t redirecting properly-An error occurred during a connection to www.paperbackswap.com. This problem can sometimes be caused by disabling or refusing to accept cookies. This is a persistent problem happening every few days. I have sent messages before to PBS and Firefox with no response. I have cleared cookies and added PBS to Firefox as a site to always accept cookies. I can access the site using Chrome but I would prefer Firefox. Is there anything that can be done?

Solved Archived 8 397

Unable to see "View all memories" on One Drive

Hi Up to a few days ago I was able to see "View all memories" from One Drive in Firefox. Not anymore. I am subscribed to One Drive. Every few days I get an email from One… (read more)

Hi

Up to a few days ago I was able to see "View all memories" from One Drive in Firefox. Not anymore.

I am subscribed to One Drive. Every few days I get an email from One Drive with the past memories from the day of the email. I will open the emails and click on "View all memories" then it would take me to the One Drive and I would be able to see those pictures individually. For a few days now I have not been able to do this on Firefox anymore. The website goes to gray like it is trying to download the pictures but it gets stuck there.

This is happening both on my desktop with Windows 7 and my laptop with Window 11. Everything works in the Microsoft Edge browser. I can see all the images individually from that day.

I have communicated this problem to Microsoft One Drive and it seems to be a browser problem. Is there any way that this problem can be solved in the Firefox browser?

I would appreciate your help, Amy

Solved Archived 15 200

Double icons on Stop & Reload buttons when using custom icons

When reloading a page, or navigating to a new page, the default Stop icon momentarily appears over my own Reload icon, and the default Reload icon also appears over my St… (read more)

When reloading a page, or navigating to a new page, the default Stop icon momentarily appears over my own Reload icon, and the default Reload icon also appears over my Stop icon.

Please see attached image and animation.

Any idea if this is a minor bug?

Below is my code to split the Reload button into Reload & Stop buttons, then to add text to the navigation buttons, and finally to add icons to the navigation buttons.

This anomaly happens whether or not I split the Reload & Stop buttons. With just a single Reload button, I'm also seeing the default Reload icon appear over my own.

Thank you.

/* ---------- SPLIT RELOAD BUTTON INTO RELOAD & STOP ------------- */
#reload-button, #stop-button {
   display: inherit !important; 
} 
#reload-button > .toolbarbutton-icon {
  -moz-appearance: none !important; 
}


/* ------------ ADD TEXT LABELS TO NAVIGATION TOOLBAR BUTTONS --------------- */
/* Shows both icon and label for toolbarbuttons */
toolbar .toolbarbutton-1[label]{
  flex-direction: column;
  align-items: center !important;
}
toolbar .toolbarbutton-1[label]:not([disabled]):hover{ background-color: var(--toolbarbutton-hover-background) !important; }
toolbar .toolbarbutton-1[label] > .toolbarbutton-icon,
toolbar .toolbarbutton-1[label] > .toolbarbutton-badge-stack{
  padding: var(--toolbarbutton-inner-padding) !important;
  padding-bottom: 0px !important;
  height: calc(var(--toolbarbutton-inner-padding) + 16px) !important;
  border: none !important;
  background-color: transparent !important;
  box-shadow: none !important;
}
toolbar .toolbarbutton-1[label] > .toolbarbutton-text {
  display: flex !important;
  min-height: 16px !important;
  padding-top: 3px !important;
  padding-bottom: 6px !important;
  background-color: transparent !important;
  overflow: hidden;
  width: 9ch; /* changes space between buttons */
}
toolbar .toolbarbutton-1[label] > .toolbarbutton-text::before{
  margin-inline: auto;
 }
:root:not([uidensity="compact"]) toolbar .toolbarbutton-1[label] > .toolbarbutton-text{ padding: 2px !important; }


/* ------------ ADD CUSTOM ICONS TO NAVIGATION TOOLBAR BUTTONS ----------- */
#back-button {
   list-style-image: url("image/back.png") !important;
   padding-top: 8px !important;
}
#back-button image{
   max-height: 16px !important; 
   max-width: 16px !important;
   padding: 0px !important;
   margin-bottom: 3px !important;
}
#forward-button {
   list-style-image: url("image/forward.png") !important;
   padding-top: 8px !important;
}
#forward-button image{
   max-height: 16px !important; 
   max-width: 16px !important;
   padding: 0px !important;
   margin-bottom: 3px !important;
}
#reload-button {
   list-style-image: url("image/reload.png") !important;
   padding-top: 8px !important;
}
#reload-button image{
   max-height: 16px !important; 
   max-width: 16px !important;
   padding: 0px !important;
   margin-bottom: 3px !important;
}
#stop-button {
   list-style-image: url("image/stop.png") !important;
   padding-top: 8px !important;
}
#stop-button image{
   max-height: 16px !important; 
   max-width: 16px !important;
   padding: 0px !important;
   margin-bottom: 3px !important;
}
#print-button {
   list-style-image: url("image/print.png") !important;
   padding-top: 8px !important;
}
#print-button image{
   max-height: 16px !important; 
   max-width: 16px !important;
   padding: 0px !important;
   margin-bottom: 3px !important;
}
#home-button {
   list-style-image: url("image/home.png") !important;
   padding-top: 8px !important;
}
#home-button image{
   max-height: 16px !important; 
   max-width: 16px !important;
   padding: 0px !important;
   margin-bottom: 3px !important;
}
Solved Archived 4 297

LastPass is now disabled with every Firefox restart

For the past few months every restart of Firefox disables LastPass. I did NOT have this problem previously. The version of LastPass is current (no updates found). I can g… (read more)

For the past few months every restart of Firefox disables LastPass. I did NOT have this problem previously. The version of LastPass is current (no updates found). I can go to Add-ons and the toggle is set to "on" but the icon in the menu bar is black. If I click the toggle off, then back on, LastPass comes on just fine. Why is Firefox disabling something that Add-ons says is loaded? VERY strange. Does NOT happen in Chrome. Thanks for any assistance. PITB!!!

Solved Archived 4 297

Searchbar no longer working

Hi. Whenever I click a button on the keyboard, the CTRL+F function comes up on it's own. I had previously disabled it because it ruins all shortcuts on youtube and with t… (read more)

Hi.

Whenever I click a button on the keyboard, the CTRL+F function comes up on it's own. I had previously disabled it because it ruins all shortcuts on youtube and with tourettes, I often also get thrown around if I am reading long articles, because of misclicks.

Unfortunately I did the big mistake of updating, also with a tourettes-missclick, so my question is: 1) How do I remove the 'quick'-search function? I want the Ctrl+F bar to come up ONLY WHEN I CLICK ctrl+F, and I want it to go away again if I click ctrl+F again. I forget how to do it. 2) How do I remove all future update prompts? Given that it has been made so hard to configure firefox into something tolerable, I don't want to throw all my setup away with minor updates always thrown at me. It takes me a long time every time there's an update, I have to fix language and other stuff back again. It's just not worth it in time for me to use Firefox, if I have to make a setup so often. 3) Recommendations for the best version of Firefox to go back to and stay in for eternity, alternatively, browsers that does not change or add functions without first asking the user... (The answer is no, by the way, I don't want more new fancy functions)

Sorry for this nagging but I simply can't use my browser like this. It's just not working.

Solved Archived 4 180

Firefox browser

Hi when saving bookmarks with the key Control+ Shift + D this saves all bookmarks but doesn't save pinned bookmarks, what keys save all bookmarks including the pins? Tha… (read more)

Hi when saving bookmarks with the key Control+ Shift + D this saves all bookmarks but doesn't save pinned bookmarks, what keys save all bookmarks including the pins? Thanks

Solved Archived 5 189

pull down bookmarks glitched after rebuilt system

Rebuilt my computer, restored Bookmarks from 'bookmarks-2025-08-30.html' but the original 'Other bookmarks' (just below 'Bookmarks toolbar') is now empty and has been mov… (read more)

Rebuilt my computer, restored Bookmarks from 'bookmarks-2025-08-30.html' but the original 'Other bookmarks' (just below 'Bookmarks toolbar') is now empty and has been moved to the bottom of all my other bookmarks in a new 'Other Bookmarks' folder. How do I get the contents back in the 'Other bookmarks' (just below 'Bookmarks toolbar'). P.S. I have a backed up 'bookmarks-2025-08-30.json' as well as a ' bookmarks-2025-08-30.html' available, if that would help. Regards and Best, NP_145

Solved Archived 2 168

access denied to lots of websites.

i looked up lots questions and solution. nothings seems to work. i did all Troubleshoot and diagnose Firefox problems. cleared cache, restarted firefox, refreshed. every… (read more)

i looked up lots questions and solution. nothings seems to work. i did all Troubleshoot and diagnose Firefox problems. cleared cache, restarted firefox, refreshed. everything I could do. nothing works.

could you tell me what else I can try?

Solved 2 107

Need help with Chase bank online

Dear Ty: I appreciate your efforts to help me, unfortunately, it did not work. FireFox is still at 115.30.0. Any other thoughts? I thought there might be some software … (read more)

Dear Ty: I appreciate your efforts to help me, unfortunately, it did not work. FireFox is still at 115.30.0. Any other thoughts?

I thought there might be some software I could download to spoof the Chase system into thinking Firefox was a later version,

Thanks and regards,

LS

Locked 1 227

All of my addons are disabled and won't re-enable!

All of my addons are disabled and won't re-enable! They all say "addon name" could not be verified for use in Nightly and has been disabled. See attachment clipboard00.j… (read more)

All of my addons are disabled and won't re-enable!

They all say "addon name" could not be verified for use in Nightly and has been disabled. See attachment clipboard00.jpg

If I try to install an addon from the recommended extensions settings (for example "return youtube dislike ") I get a message bubble stating "The Addon downloaded from this site could not be installed because it appears to be corrupt. {OK!}" See attachment clipboard01.jpg

The message above about addons appearing to be corrupt happens if I go to any of my current addon pages and try to redownload them.

Solved Archived 10 1351

Need help to locate backed up Firefox profile to restore after Windows and Firefox re-install

Prior to getting some desktop PC upgrades that required a new install of Windows 11 and a new install of Firefox, I backed up my entire PC (yea!). Now that I have re-inst… (read more)

Prior to getting some desktop PC upgrades that required a new install of Windows 11 and a new install of Firefox, I backed up my entire PC (yea!).

Now that I have re-installed Firefox, I see that I have none of my saved bookmarks and so I want to restore the Firefox profile - all of it or at least the bookmarks.

I have tried following the Firefox instructions for this, but am apparently not doing it right.

I can't seem to locate the bookmarks file, for starters, in my backed up files. I find the profile but I don't find anything like places.sqlite.

Can someone help me so that I am locating the right (and complete) files, copying them correctly, and then switching to the new/old profile correctly?

Thanks in advance.

Solved Archived 2 326

How do I diagnose a reproducible tab crash?

Just over a week ago, I found that a particular page transition always crashed by browser tab (i.e. a reproducible crash). This occurred on the Quora.com website when vis… (read more)

Just over a week ago, I found that a particular page transition always crashed by browser tab (i.e. a reproducible crash). This occurred on the Quora.com website when visiting the 'Questions' tab for any Quora Space. I am not aware of anything special associated with this operation, and it works OK in Chrome. There may be other cases -- outside of that particular website -- but that is the one most affecting me at the moment.

There are no associated Windows events logged. I checked about:crashes and the Crash Report folder but i cannot find any readable details.

If I refresh the page then the transition occurs without problem.

I would like to find the cause myself because I am on an Windows 7 64-bit ESR version, although I do not believe this is an ESR issue as it was working fine a couple of weeks ago. it is just that I cannot find any logged information on the cause.

Solved Archived 2 115