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How to change my email address

I need to change my email address as my provider is closing down. I have seen the suggestion that I make a secondary with my new address but this will nor work as I have … (read more)

I need to change my email address as my provider is closing down. I have seen the suggestion that I make a secondary with my new address but this will nor work as I have the secondary address with the same provider.

Asked by Glenys Gould 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

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Firefox downgrades itself automatically every night

At some point every night, my Firefox (and only Firefox) reverts to version 111 from the latest version. This happens on 2 different Windows 11 machines. I can only get… (read more)

At some point every night, my Firefox (and only Firefox) reverts to version 111 from the latest version. This happens on 2 different Windows 11 machines.

I can only get Firefox to run again by running from command prompt with "-allow-downgrade" option and then updating again.

I usually don't notice until I launch Firefox the following morning and it gives me a message that the profile was created with an older version and to exit or create a new profile.

I've had Firefox open and then it reverts and it gives me a XULRunner error about the profile being used by an older version.

I don't have any special backup or restore software running and the physical files in my Firefox folder in c:\program files\mozilla firefox are being physically pushed to a prior version dated 3/21/2023.

On both machines, I've completely uninstalled and reinstalled and it's good for a day and then reverts.

No log entries for the reversion can be found. It's just back to a prior version.

I've never come across anything like this before and have scanned for any malware or other issue, but haven't found anything.

Asked by Splutt 1 year ago

Answered by Splutt 1 year ago

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Close tab button on left

As per old thread at: https://support.mozilla.org/zu/questions/1365405 which has since been archived. As of version 113, this solution is being suppressed. I occasional… (read more)

As per old thread at: https://support.mozilla.org/zu/questions/1365405 which has since been archived.

As of version 113, this solution is being suppressed. I occasionally see the x appear briefly on the left when a tab is selected, but then it reverts. So far I have not been able to work out what setting is overriding this function, so I've just rolled back to 112 and used the "--allow-downgrade" flag on the firefox shortcut so I can still load my old profile, but understand this is not a safe option in the long term.

Asked by Venoltar 1 year ago

Answered by cor-el 1 year ago

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Business offers

Hi I want to make a commercial offer to Mozilla and I want to be a percentage of it if the team has accepted my offer. Where should I email the offer? And to whom? … (read more)

Hi I want to make a commercial offer to Mozilla and I want to be a percentage of it if the team has accepted my offer.

Where should I email the offer? And to whom?

Asked by +khashayar 1 year ago

Last reply by AliceWyman 1 year ago

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how can I install 'java script'?

Where are my answers ? Could you email me the answer of my yesterday numerous questions. At first: HOW CAN INSTALL JAVA SCRIPT ??? I wish you get this problem w… (read more)

Where are my answers ? Could you email me the answer of my yesterday numerous questions. At first: HOW CAN INSTALL JAVA SCRIPT ??? I wish you get this problem with your system 100,000 times and maybe you will do something

Asked by kathedoris 1 year ago

Last reply by cor-el 1 year ago

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Can't use Firefox to make an appointment at the site included in the text below. Had to use Chrome! (ugh!)

Can't use Firefox to access make an appointment page: https://myappt.sdil.net/#/ Had to use Chrome (ugh!). Uploaded the Chrome page, but can't even upload the screenshot … (read more)

Can't use Firefox to access make an appointment page: https://myappt.sdil.net/#/ Had to use Chrome (ugh!). Uploaded the Chrome page, but can't even upload the screenshot of the Firefox page (it's totally black) because the upload just spins when I try to upload it here!

Thanks for any help (or fixing whatever the problem is with Firefox)!

Don Crawford

Asked by DcnDon 1 year ago

Answered by DcnDon 1 year ago

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My Thunderbird "Portable" opening panel contains no information

Today When I started my "C:\_PortableApps.com\Thunderbird Portable"\ThunderbirdPortable.exe" My Thunderbird "Portable" opening panel contains no information. The only thi… (read more)

Today When I started my "C:\_PortableApps.com\Thunderbird Portable"\ThunderbirdPortable.exe" My Thunderbird "Portable" opening panel contains no information. The only thing I could see was if I clicked on "Account Settings" Tab. The only way I could Fix it was Closing Thunderbird and renaming "C:\_PortableApps.com\Thunderbird "\ to C:\_PortableApps.com\Thunderbird Portable" to "C:\_PortableApps.com\Thunderbird Portable-Broke" and the Start "C:\_PortableApps.com\Thunderbird Portable-Broke\ThunderbirdPortable.exe"

I even Deleted My "C:\Users\Admin\AppData\Roaming\Mozilla\Firefox\Profile" Folder and reinstalled "ThunderbirdPortable_102.10.0_English.paf.exe".

I think somewhere on local computer something is "Referencing" The "C:\_PortableApps.com\Thunderbird Portable" Folder it won't let my Opening Page show anything.

If I copy "C:\_PortableApps.com\Thunderbird Portable-Broke" and Rename it "C:\_PortableApps.com\Thunderbird Portable" Folder it won't let my Opening Page show anything, But If I start "C:\_PortableApps.com\Thunderbird Portable\\ThunderbirdPortable.exe" I can see my Opening Page.

I can't remember if I added any files to "My Local Folders" In most of my Setups on other computers with different email addresses I usually do and I can't remember If I did on this computer for sure.

Asked by Dr. Dave 1 year ago

Answered by Dr. Dave 1 year ago

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No container tab option when long pressing new tab button or in settings

How do I enable container tabs? The option to open a new link in a container tab has disappeared and the prompt doesn't show up when I long press the new tab button eithe… (read more)

How do I enable container tabs? The option to open a new link in a container tab has disappeared and the prompt doesn't show up when I long press the new tab button either

Asked by Darner 1 year ago

Answered by cor-el 1 year ago

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cant follow thru with volunteer jscher2000

Hello Firefox, I sent a troubleshooting question a couple hours ago to which jscher2000 responded. I was unable to answer his questions from my email as his address was… (read more)

Hello Firefox,

I sent a troubleshooting question a couple hours ago to which jscher2000 responded. I was unable to answer his questions from my email as his address was noreply How do I continue a conversation if not thru email?

Tim Peterson [removed email from public]

Asked by timtheartist 1 year ago

Answered by timtheartist 1 year ago

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Specific sites crash FF but not in Incognito mode

When I run the Divi Builder on the agencia221b.com site, it crashes firefox. The testes I've made so far: If i run divi builder from other sites in the same hosting, it … (read more)

When I run the Divi Builder on the agencia221b.com site, it crashes firefox.

The testes I've made so far: If i run divi builder from other sites in the same hosting, it crashes firefox. If i run divi builder from those sites in incognito mode, everything runs normally. If i run divi builder from those sites in firefox troubleshooting mode, it crashes firefox. If i run divi builder from those sites with all extensions disabled, it crashes firefox. If i run divi builder from other sites in other hosting, all runs normally. If i run divi builder from those sites in chrome, in or out of incognito mode, everything runs normally.

This problem started some weeks ago with one site, after instaling a wordpress plugin. Now, other sites in the same hosting begin to have the same problem.

It only happens with firefox, always. It doenst happens with other browsers, never.

Please, can someone help?

Asked by Raphael Golin 1 year ago

Answered by cor-el 1 year ago

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How to set the home page to show 'my' pins only, not automatically adding recent visits

Newbie question: today I started out using Firefox, so bear with me. I am trying to set the Firefox Home page to display a limited number of 'pins'. Did manage to get th… (read more)

Newbie question: today I started out using Firefox, so bear with me.

I am trying to set the Firefox Home page to display a limited number of 'pins'. Did manage to get them there, but some other pins are automatically added (based on recent visits I suppose?) So I have 8 pins, 3 I don't want. When dismissing, I get other links instead.

Maybe this is by design and can not be changed.

Vainly search for a way to have only the few pins, that I want, show there, nothing else.

Thanks!

Asked by ffw62 1 year ago

Answered by cor-el 1 year ago

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Tamil Phonetic keyboard not working in google site in firefox browser

Hi, When I search for google and then click tamil , my language, the phonetic key board is shown. But when I start to type it only types iln English and not in my native … (read more)

Hi, When I search for google and then click tamil , my language, the phonetic key board is shown. But when I start to type it only types iln English and not in my native or regional language. Previously I had no problem in windows 7. But it is not working in the latest firefox browser. Any solution Any missing on my part

Asked by jrj 1 year ago

Answered by cor-el 1 year ago

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Firefox Tabs and App Crashing Constantly

My Firefox crashes almost constantly, up to several times every couple minutes. I recently wiped my entire computer and reinstalled Windows (to fix other problems, among … (read more)

My Firefox crashes almost constantly, up to several times every couple minutes. I recently wiped my entire computer and reinstalled Windows (to fix other problems, among this one) but the issue is still happening. I have a list of a couple dozen crash logs that I can show, and I have tried reading through them and debugging to no avail. The crashes also still persist in Troubleshoot mode. I have included the most recent crash reports with my freshPlease help.

Crash reports: bp-699ce422-518b-4962-9162-8efa20230504 bp-3d286f7a-6652-4cdc-8384-fb7ba0230504 bp-ec65f916-491a-48f8-a52f-9f9270230504 bp-c198b2c7-d0ca-42ef-adc4-2a7a90230504 bp-b3b35dc8-399a-4ab8-a181-911f50230504 bp-e283b211-eecd-4be1-8b7a-3a4f60230504 bp-75e5c309-f54a-4043-a071-d9d5e0230504 bp-ab47731e-c62a-4d4f-bd2d-609170230504 bp-b50ad536-996d-457d-8726-004940230504

Asked by Parker 1 year ago

Last reply by Paul 1 year ago

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Adding to previous question, because I can't find it again: April Update troubles

Locking this thread.Please continue here: [/questions/1411854] Just a little while ago, I wrote about how Firefox updated and now my Gmail "stars' are gone, I cannot acce… (read more)

Locking this thread.
Please continue here: [/questions/1411854]
Just a little while ago, I wrote about how Firefox updated and now my Gmail "stars' are gone, I cannot access my work Webmail, and PBS Passport is a problem.

I forgot to mention that I play NYT Spelling Bee, and until this update, I could click on "Today's Hints" and see that page. Now a picture winks in for a second or less, and then the screen is blank.

Something is definitely haywire with Firefox if so many disparate sites are a problem, right?

Asked by Danniellerae 1 year ago

Last reply by cor-el 1 year ago

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Dropdown list text color

I'm currently running Firefox v 112.0.2 on Linux. I've had a theme installed for a while now that I really enjoy. It's a minimalist theme I found on github and then I to… (read more)

I'm currently running Firefox v 112.0.2 on Linux. I've had a theme installed for a while now that I really enjoy. It's a minimalist theme I found on github and then I topped it off with some colors that suite my desktop theme.

The ONLY issue I am having is with the dropdown menus. I can't see any of the list items and I cannot for the life of me figure out where to modify these colors. Searching has only gotten me more confused.

Photo is attached. I'm hoping that changing the text color here is an easy fix. The colors are all fine in other dropdown-ish menus, like bookmark folders for example.

Thanks in advance for any advice.

Asked by schelevitzt 1 year ago

Answered by schelevitzt 1 year ago

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block autoplay not working on 112.0.2

Block autoplay not working on 112.0.2. I've tried going into about:config and changing settings. Doesn't help. Also under "Settings \ Permissions \ Autoplay" shows def… (read more)

Block autoplay not working on 112.0.2. I've tried going into about:config and changing settings. Doesn't help. Also under "Settings \ Permissions \ Autoplay" shows default for all websites as "Block Audio and Video" and under Websites "About:Welcome" shows as "Allow audio and video." I've changed the About:Welcome to block audio and video. I've also tried clicking the Remove All Websites button to delete the exception. Neither works. I save changes, exit Firefox, and restart. Same settings as before, and autoplay still starts.

Asked by matt3916 1 year ago

Answered by matt3916 1 year ago