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  • Archived

I need technical assistance with my Firefox browser, this issue needs fixing or I have to drop Firefox entirely

I am having trouble with my browser relating B of A online account.**I have had the BofA tech staff determine with me that the issue is with my Firefox browser.**When I l… (read more)

I am having trouble with my browser relating B of A online account.**I have had the BofA tech staff determine with me that the issue is with my Firefox browser.**When I log in to my BofA bank account, I then click on the make a payment button so I can pay online.**At that point when I click on the make a payment button my entire monitor screen goes white.**Sooooo frustrating.**We've updated my firefox software, we've cleared my cache history, we've also determined that if I use another browser like GoogleChrome that i now can make a payment online on the BofA website.*However, I only use Firefox and with all of the tech support I've received, they've assured me it is a Firefox browser issue and not a BofA online banking issue.*Also, I have another credit card with capital one.*When I go to that web page via firefox browber I can make a payment simple and as easy as always.*But no matter what I do, I cannot use Firefox to do my online banking with BofA.*For the last few years I've used the BofA online banking system with no issues.*Please help me determine why Firefox is giving me such problems ??**Folks are recommending I drop Firefox all togehter and go with Google chrome.*I'd prefer to stick with Firefox if someone from your tech team can PLEASE help me asap

Asked by bobglanville 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Is there a way to share localStorage in Firefox with State Partitioning technology?

Storage permissions are authorized by the user using the requestAccessStorage API recommended by Mozilla, but localStorage is not shared. Only cookie data is shared. I wa… (read more)

Storage permissions are authorized by the user using the requestAccessStorage API recommended by Mozilla, but localStorage is not shared. Only cookie data is shared. I want other way to share localStorage in Firefox with State Partitioning.

Asked by as514188 1 year ago

Last reply by as514188 1 year ago

  • Archived

Browser blocking banking log in

Firefox is blocking my access to my bank log in. Microsoft Edge does work perfectly with nothing else changed. I talked with my bank and the error is not theirs, the re… (read more)

Firefox is blocking my access to my bank log in. Microsoft Edge does work perfectly with nothing else changed. I talked with my bank and the error is not theirs, the referred me back to you. Help me resolve this. This did not happen on my old laptop with Firefox. There are no other obvious problems. This is weird. I hate Microsoft, help me stick with Firefox. Thank you.

Asked by doctorbrucethomas 1 year ago

Last reply by cor-el 1 year ago

  • Solved
  • Archived

Can no longer see or customize extensions on toolbar!

All of my extensions just got moved into a single new extension button. I understand this feature was just added to 109 but is quite terrible. I can no longer see my ex… (read more)

All of my extensions just got moved into a single new extension button. I understand this feature was just added to 109 but is quite terrible.

I can no longer see my extensions on the toolbar. I now have to do even more clicks to access certain options or settings. Which is dumb as it now takes longer to get where you need to go.

This is a terribly added feature. Not sure how this passed. The quality of life is not improved in any shape or form with this. Only makes things worse.

For example. I have norton safe web and search. I now have to click on the extension button to see if a page is safe or now have to do multiple clicks to access that extension.

This new feature is terrible and I really hope it is reverted.

Asked by arugula 1 year ago

Answered by arugula 1 year ago

  • Archived

Ancestry missing DNA matches

Ever since last Firefox update have been unable to access my DNA matches in my Ancestry program. Are you working on fixing whatever it is that you did to cause this? He… (read more)

Ever since last Firefox update have been unable to access my DNA matches in my Ancestry program. Are you working on fixing whatever it is that you did to cause this? Heather

Asked by sparrowpilot 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

setting up safe senders

how and where do I set up "Safe Senders" in Mozilla Thunderbird? Have looked at some previous anwsers but they all refer to using Options setting which isn't available in… (read more)

how and where do I set up "Safe Senders" in Mozilla Thunderbird? Have looked at some previous anwsers but they all refer to using Options setting which isn't available in Thunderbird tools tab

Asked by jackystep 1 year ago

Last reply by david 1 year ago

  • Archived

Unusual Activity Verification

I am recently experiencing a pop-up captchca verification page whenever I open Firefox to browse. The pop-up insists there is/has been unusual web activity which is not t… (read more)

I am recently experiencing a pop-up captchca verification page whenever I open Firefox to browse. The pop-up insists there is/has been unusual web activity which is not true. I use a Surfshark VPN on a Huawei Psmart(2019) mobile, protected by AVG Antivirus. This problem does not occur on my tablet or my wife's Huawei P Smart.

Asked by endever.pe 1 year ago

Last reply by Paul 1 year ago

  • Archived

can not run java forms ,,need to fix this

below steps suggested to solve , but couldn't find how to add mentioned plugin Firefox Open the Firefox browser or restart it, if it is already running. From the Firefox… (read more)

below steps suggested to solve , but couldn't find how to add mentioned plugin Firefox Open the Firefox browser or restart it, if it is already running. From the Firefox menu, select Tools then click the Add-ons option. In the Add-ons Manager window, select Plugins. Click Java (TM) Platform plugin (Windows) or Java Applet Plug-in (Mac OS X) to select it.

Asked by tariggafar100 1 year ago

Last reply by James 1 year ago

  • Archived

Clear All History/Data + Cookie Exceptions

Please help me understand why there is a feature to have cookies be made exceptions from deletion and then when someone elects to delete all data, cookies, and browsing d… (read more)

Please help me understand why there is a feature to have cookies be made exceptions from deletion and then when someone elects to delete all data, cookies, and browsing data on exit....the EXCEPTION list of cookies also gets deleted.

Asked by pologoalie8908 1 year ago

Last reply by pologoalie8908 1 year ago

  • Archived

FireFox 110 on Mac Ventura : add ons not showing in toolbar

FireFox 110 on Mac Ventura : add ons are NOT showing in toolbar. Have tried several methods explained on the web, still not showing. Not even after Allowing the Add … (read more)

FireFox 110 on Mac Ventura : add ons are NOT showing in toolbar. Have tried several methods explained on the web, still not showing. Not even after Allowing the Add on to run in Private Windows. Also tried to reinstall add ons; even after FireFox Refresh ...

I have FireFox 110 also running on Mac High Sierra with add ons showing perfectly in the toolbar.

Asked by FrancisD 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Trying to set up fireforx account on a new computer Code Emailed is not working

I am trying to set up my FF account on another computer... I log in, and get the code sent to my email, type the code says it's wrong.. I'm using the code that was sent… (read more)

I am trying to set up my FF account on another computer...

I log in, and get the code sent to my email, type the code says it's wrong.. I'm using the code that was sent to me..

wait 5 mins get a new code, same things code not valid.. any suggestions as I would love to be able to use sync on this new computer.. but guess that's not going to happen as the codes I'm getting are wrong?

Asked by Vampyre 1 year ago

Last reply by cor-el 1 year ago