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Widevine plugin not installing

I've been trying to get a video to play for over a day now, drm-controlled content is checked but firefox won't install the widevine plugin, it just keeps saying that it … (read more)

I've been trying to get a video to play for over a day now, drm-controlled content is checked but firefox won't install the widevine plugin, it just keeps saying that it will install shortly. I even deleted the cache in hopes to fix the problem, but it did nothing. What can I do to fix this? Also, and I don't know if this is a related problem, some websites just don't show up. It will say they are loaded but all I get is a blank screen (dailymotion and instagram so far).

Asked by nele.focke 1 year ago

Answered by cor-el 1 year ago

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pdf is continuing to auto download despite being set only to open

I have it set in setting to open in Firefox. it is continuing to automatically download all PDFs and it is eating into my data! please help. I have to get this to stop or… (read more)

I have it set in setting to open in Firefox. it is continuing to automatically download all PDFs and it is eating into my data! please help. I have to get this to stop or I will no longer be able to click on any PDFs with Firefox anymore. I have also tried setting it to always ask, but if I do that and then tell it to open, then it STILL DOWNLOADS THE FILE! I cannot understand why anyone would ever want files they just wanted to read to just randomly download. I am a genealogy researcher and used to click on dozens of PDFs a day to read, now I can't with Firefox or I won't have internet for half the month after I use up my data. There has to be someway to stop this, I don't like other browsers, but right now, if it involves a PDF I have to use a different browser. (also quite annoying to have to delete multiple files that I never wanted to download - I was using Firefox to pay a bill and downloaded it SIX times) Please help!

Asked by Biscuit 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

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Google Chrome

I have a tracking app on macOS Monterey that is following me around On Firefox settings I came cross some locations where I see Google Chrome like on page info about:hom… (read more)

I have a tracking app on macOS Monterey that is following me around

On Firefox settings I came cross some locations where I see Google Chrome like on page info about:home or Application Basics: Google Location Service Key and Google Safe browning Key. Also, on a link called Survey where there is Google forms to fill out. I don't use Google Chrome because of the issues Google Chrome creates when I go on my the websites. Why are these Google things in Firefox and is there a way to remove them?

Mahubti

Asked by Yolanda 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

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Sharing web page thru email

I am really struggling with Firefox after many years of MS Edge & its forerunners. When there is not an envelope icon on a web page, how do I share to email? … (read more)

I am really struggling with Firefox after many years of MS Edge & its forerunners. When there is not an envelope icon on a web page, how do I share to email?

Asked by OKBookworm 1 year ago

Last reply by Terry 1 year ago

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I synced my Google bookmarks onto my firefox browser and lost all my firefox bookmarks, can I get them back

I stupidly exported my Google browser bookmarks to Firefox when setting up on a new device and lost all my firefox bookmarks from all my other devices as a result. I am u… (read more)

I stupidly exported my Google browser bookmarks to Firefox when setting up on a new device and lost all my firefox bookmarks from all my other devices as a result. I am utterly horrified and freaking out - it's years of bookmarked articles that I'd even organised into folders! Is there any way to get them back?

Asked by Andorean84 1 year ago

Last reply by Paul 1 year ago

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Night mode in some sites on iPhone

Starting last week, or earlier, Firefox in my iPhone renders some websites in night mode colours. This seems most frequent in sites accessed by Google. I have tried turn… (read more)

Starting last week, or earlier, Firefox in my iPhone renders some websites in night mode colours. This seems most frequent in sites accessed by Google. I have tried turning night mode on and off in as many places as I can find, without improving the situation.

Asked by dandbathome1 1 year ago

Last reply by dandbathome1 1 year ago

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Update 105.0 focus on address bar on startup

My Firefox (Windows 10) updated to 105.0 this morning. I have https://www.google.co.uk/ as my homepage and Firefox always used to focus on the Google webpage search bar o… (read more)

My Firefox (Windows 10) updated to 105.0 this morning. I have https://www.google.co.uk/ as my homepage and Firefox always used to focus on the Google webpage search bar on startup.

Now it focuses on the address bar instead (i.e. https://www.google.co.uk/ is selected). How can I make it focus on the webpage search bar on startup again instead?

I already found this thread from last year https://support.mozilla.org/en-US/questions/1334131 and tried changing browser.newtabpage.activity-stream.improvesearch.handoffToAwesomebar to false but it didn't have any noticeable effect and the issue is still present.

Many thanks.

Asked by puzzled42 1 year ago

Answered by Terry 1 year ago

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Full screen video doesn't take up the entire screen on MacOS 12.5 unless Firefox is in full screen mode

When expanding any video to full screen mode, the video does not occupy the entire screen. However, if Firefox itself is in full screen mode, then the video will occupy t… (read more)

When expanding any video to full screen mode, the video does not occupy the entire screen. However, if Firefox itself is in full screen mode, then the video will occupy the full screen.

I tested this on YouTube and another website's video player and was able to consistently replicate the issue.

See image to view the bug in action.

Asked by Hami 1 year ago

Answered by Hami 1 year ago

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Firefox on iPad crashes and is very slow

Hey, Since I've updated my ipad to the newest os (15.7) my Firefox got really slow and buggy. Often it simply crashes once it's loading a page. I am not be able to use my… (read more)

Hey, Since I've updated my ipad to the newest os (15.7) my Firefox got really slow and buggy. Often it simply crashes once it's loading a page. I am not be able to use my enpass password manager anymore too... It simply won't show the keyboard once I want to log into anything. A look in the reviews section of the app store shows me I am not alone.

What's going on? I am using Firefox on so many devices but not on my ipad it's just not usable anymore.

Thanks in advance for help .

Asked by Julian 1 year ago

Last reply by Paul 1 year ago

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Overlapping text

I've read the forums, i've tried adjustments for days on Win 11 and firefox. Zoomed in zoomed out, adjust font sizes Either it's way too tiny to read or the page is fine… (read more)

I've read the forums, i've tried adjustments for days on Win 11 and firefox. Zoomed in zoomed out, adjust font sizes Either it's way too tiny to read or the page is fine but text over laps i've tried the zoom in on text only as well Basically tried everything. enclosing a youtube page for reference

Asked by cyntaur 1 year ago

Answered by cor-el 1 year ago

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web whats app not working

web whats app not working with this link, unable to login https://web.whatsapp.com After few seconds page reload many times and stops with this link https://web.whatsap… (read more)

web whats app not working with this link, unable to login https://web.whatsapp.com

After few seconds page reload many times and stops with this link

https://web.whatsapp.com/?logout_reason=0

find error screen shot attached

Asked by birenderkumar21 1 year ago

Last reply by Nymsi 1 year ago

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printing

It seems that printing in Firefox for Android is not possible. I don't understand this as I need to print constantly. I've always preferred Firefox to Chrome, but I'm goi… (read more)

It seems that printing in Firefox for Android is not possible. I don't understand this as I need to print constantly. I've always preferred Firefox to Chrome, but I'm going to have to quit Firefox and use Chrome or brave. Because they will let you print. If they can let you print so easily, why can't firefox? I also can't find a way to make a PDF. Print PDF is in the print menu which is not available, it seems. I also have printed PDFs in Firefox for Android, but I can't make a PDF in order to print one. This is just nuts, and is infuriating and a big time waster. Goodbye, Firefox.

Asked by etm567 1 year ago

Last reply by Paul 1 year ago

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Youtube videos are choppy when not in fullscreen

I am using Firefox 105.0.1 on a Windows 11 computer. I have sufficient gpu and cpu power to run 4k videos in full screen with no choppiness or lag. However, when I exit f… (read more)

I am using Firefox 105.0.1 on a Windows 11 computer. I have sufficient gpu and cpu power to run 4k videos in full screen with no choppiness or lag. However, when I exit full screen mode it seems as if frames are being skipped. I am using LocalCDN, Ublock Origin, and container tabs.

Is there any reason for this to be occuring?

Thanks

Asked by Wotan 1 year ago

Last reply by Spencer 1 year ago

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Non-overrideable TLS error message on Thunderbird emails

What are the correct settings for email accounts in Thunderbird? On my new computer my accounts were setup in imap with SSL - but then changed to TLS, but I continually g… (read more)

What are the correct settings for email accounts in Thunderbird? On my new computer my accounts were setup in imap with SSL - but then changed to TLS, but I continually get this message " Non-overridable TLS error occurred. Handshake error or probably the TLS version or certificate used by server imap.actrix.co.nz is incompatible." I have a Dell Vostro 5620 laptop with Windows 11Pro. For my email accounts which settings should be correct for incoming and outgoing? Thanks - Graeme

Asked by graeme.ching 1 year ago

Last reply by gp 1 year ago

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download proctoru

hi,i try to have a TOEFL IBT home edition.and it requests me to download proctoru in my MAC. but i can't download extension through firefox. it says it will take a high r… (read more)

hi,i try to have a TOEFL IBT home edition.and it requests me to download proctoru in my MAC. but i can't download extension through firefox. it says it will take a high risk for my computer. how can i figure it out? thank you!

Asked by judyjing.2009 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

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Can't set primary password (aka master password)

Can't set primary password (aka master password). Created a new firefox account but get an error message whenever I try to set a primary password. (Newest version of Fir… (read more)

Can't set primary password (aka master password). Created a new firefox account but get an error message whenever I try to set a primary password. (Newest version of Firefox installed) Thanks in advance!

Asked by msk100800 1 year ago

Last reply by cor-el 1 year ago

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Sync & Saved Passwords Not Working

Yesterday I noticed that my saved passwords were not being retrieved from Firefox. I did do a Windows update before this happened. None of my passwords are able to be ret… (read more)

Yesterday I noticed that my saved passwords were not being retrieved from Firefox. I did do a Windows update before this happened. None of my passwords are able to be retrieved. My Firefox account says my sync is not working & that my account is disconnected. Which is weird bc I'm actually signed in to Firefox now - able to see my user name. What's going on here & how can I fix it? Thanks!

Asked by michellestarr22 1 year ago

Last reply by cor-el 1 year ago