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  • Archived

scanning a document

I need to scan a document and attach it to an email. It has been years since I did this and don't remember how to do it now. Need help to scan on my printer so that I ca… (read more)

I need to scan a document and attach it to an email. It has been years since I did this and don't remember how to do it now. Need help to scan on my printer so that I can attach from my scans file.

Asked by buddyh 2 years ago

Last reply by jscher2000 - Support Volunteer 2 years ago

Auto fill stopped working for USPS

I use an iMac and Macbook Pro. Autofill that used to work is no longer working on both of these when I go to USPS.com and sign up for updates on packages. It use to fill… (read more)

I use an iMac and Macbook Pro. Autofill that used to work is no longer working on both of these when I go to USPS.com and sign up for updates on packages. It use to fill in my name on the top line and on the bottom line, it would fill in my email.

What can I do to get this feature back? It stopped working around the beginning of 2025.

Thank you, Martha.

Asked by mpoinar2 4 weeks ago

Last reply by mpoinar2 3 weeks ago

  • Solved
  • Archived

OPEN URL IN MICROSOFT EDGE (CONTEXT MENU)

I am attempting to build a script (extension) that will open any focused page in Firefox with Microsoft Edge from the context menu. The intention is to utilise the existi… (read more)

I am attempting to build a script (extension) that will open any focused page in Firefox with Microsoft Edge from the context menu. The intention is to utilise the existing microsoft-edge URL Protocol in Windows instead of a native client.

QUESTION WILL MOVE TO https://discourse.mozilla.org/

Asked by deanone 2 years ago

Answered by Paul 2 years ago

  • Solved
  • Archived

Stop AltGr + F from opening Firefox

When I have Firefox open, even if I'm using another program, when I press AltGr + F Firefox opens. This prevents me from using open square brackets. How can I stop this f… (read more)

When I have Firefox open, even if I'm using another program, when I press AltGr + F Firefox opens. This prevents me from using open square brackets. How can I stop this from happening?

Using Windows 10.

Asked by Demagoh 2 years ago

Answered by Demagoh 2 years ago

  • Solved
  • Archived

Videos not working

After few hours of using Firefox, sometimes I could not play videos on any websites (such as Youtube, etc). Restarting Firefox or Windows could fix the issue, but then it… (read more)

After few hours of using Firefox, sometimes I could not play videos on any websites (such as Youtube, etc). Restarting Firefox or Windows could fix the issue, but then it randomly happen again and again after a long usage of Firefox for few hours.

Is there any idea to fix this problem?

Asked by goodgbb 2 years ago

Answered by Dropa 2 years ago

  • Archived

Videos Do Not Play After Update

I updated my Firefox today and now videos do not play. I had this problem back in April after an update and I spent weeks troubleshooting it. Eventually I got it to work… (read more)

I updated my Firefox today and now videos do not play.

I had this problem back in April after an update and I spent weeks troubleshooting it. Eventually I got it to work after trying all of the following (then, and again now):

Things I've Tried: 1.) Clearing data (cache and cookies) 2.) Turning off "Strict Mode" 3.) Running CCleaner 4.) Disabling/enabling HW acceleration 5.) Checking that the DRM box is checked (and trying it without it checked) 6.) Refreshing Firefox 7.) Uninstalling/Reinstalling 8.) Updating my Windows install 9.) Updating drivers 10.) Disabling all Firefox extensions 11.) Running without extensions 12.) Running in Firefox Troubleshooting Mode 13.) Running Windows in Safe Mode with Networking 14.) Running a fresh install of Firefox without signing in after deleting all traces of Firefox from my PC (including Program Data folders, registry entries, etc.)

What finally worked back in April was to dive into "about:config" and change "media.rdd-processenable" to "false".

That fix does not work this time around.

In the meantime I've been using Brave and having no issues. I've tried video playback in Chrome, Opera, and Edge on this computer with no issues. This playback problem is exclusive to Firefox.

Video playback still works just fine on my 4 home PCs running Windows 10 and Pop_OS (3 self-built, one Asus laptop) using this same build of Firefox.

Other/Rant: I suspect this is a Firefox/Windows 11 problem. Most likely this is not something I can fix myself, but it's incredibly frustrating since I'm buried deep in the Mozilla ecosystem and use it for work. I'd prefer not to have to swap between browsers just so I can watch videos; too many windows open on this tiny work laptop isn't fun to juggle. Basic video playback is the #1 thing I use my web browser for at both work and home so it'd be nice if this irritating, months-long, unacceptable issue were resolved. A modern browser that has video playback issues? What good is it then? What's most irritating is that it seems I'm the one of a very small number of users with this issue, since I see very little posted about it online.

I've been a Firefox user primarily for almost half a decade now - moved over from Chrome for privacy issues. Never had a problem until 4/22 of this year and considering it's still an issue 3 months later... it has me re-evaluating the reliability and my commitment to an otherwise amazing browser.

Asked by Exare 2 years ago

Last reply by OdeonFF 2 years ago

  • Archived

Proxy / VPN

Hi. Since FF v103 it seems, when working with a VPN, and then trying to use also a browser extension VPN, it either does not or does not connect until after 45s. Before i… (read more)

Hi. Since FF v103 it seems, when working with a VPN, and then trying to use also a browser extension VPN, it either does not or does not connect until after 45s. Before it was immediate. It works in all other browsers (incl FF before v103). So this is a recent change in FF that harms normal VPN connections. I found out by trial and error, that changing the port of the VPN extension to 443 and disabling and enabling the extension and going back to v103 from v103.0.1 helped, but that should not be like that. So something has been broken in the latest v103.0.1 - please kindly look into it. Thank you!

)

Asked by spdgnzls 2 years ago

Last reply by spdgnzls 2 years ago

  • Archived

PDF Editor

Trying to download, install or find the PDF Editor in Firefox. When i go to menu there is no "application" selection button. there is no PDF Button. There is no "Docum… (read more)

Trying to download, install or find the PDF Editor in Firefox. When i go to menu there is no "application" selection button. there is no PDF Button. There is no "Documents" button to open a saved document on "Documents" Am i missing something? I am on auto updates so i should be using the current version of Firefox.

Asked by mbugosh 2 years ago

Last reply by cor-el 2 years ago

  • Archived

Login to cibconline.cibc.com

I've been using Firefox for 25+ years, always keeping it up to date. I've been a customer of CIBC Bank for 20+ years and using their online website since its beginning. L… (read more)

I've been using Firefox for 25+ years, always keeping it up to date. I've been a customer of CIBC Bank for 20+ years and using their online website since its beginning. Last week I've been unable to login to my accounts without going thru an inconvenient and time-consuming telephone code procedure every time. Previously, this procedure had been in place only occasionally as a secondary method of identification.

CIBC advised changing my anti-tracking and cookie settings. After trying all the alternatives, there was no change. Checked out Edge browser, and it was the same. Checked out Firefox and Edge on a second computer and it was the same. Installed the Chrome browser, and it works fine!

No problems accessing any other website. Anyone ever experienced this? Any suggestions?

Asked by BrianM 2 years ago

Last reply by BrianM 2 years ago

  • Archived

Prevent Firefox from remembering/displaying login names for sites which are not set to remember credentials

Prevent Firefox from remembering/displaying login names for sites which are set to not remember credentials I regularly see suggested login names for sites such as my cr… (read more)

Prevent Firefox from remembering/displaying login names for sites which are set to not remember credentials

I regularly see suggested login names for sites such as my credit card companies. I highlight them, delete them, and days later, they are back again. I never want selected web site login pages to show suggested login names. How do I prevent Firefox from doing this.

I do wish to have user ID and passwords auto-filled for some sites. I am happy with some Forms data being remembered, such as name & address.

Suggestions ???

Asked by bruce.briggs 2 years ago

Last reply by jscher2000 - Support Volunteer 2 years ago

  • Archived

Media Feature Pack is installed but not used by firefox

I am using Windows 10 Enterprise N, Version 21H2 and installed the Media Feature Pack through the Optional Features tab. But even though other browsers have picked up on … (read more)

I am using Windows 10 Enterprise N, Version 21H2 and installed the Media Feature Pack through the Optional Features tab. But even though other browsers have picked up on that and can play e.g. Twitch streams etc. appropriately, while Firefox still shows the `this video is unavailable or not supported in this browser` error message.

Asked by spma1 2 years ago

Last reply by cor-el 2 years ago

  • Archived

Firefox popup offers.

How do I stop the Firefox popup ads, every time I open my browser? I will NEVER ACCEPT ANY OFFER via this method! Also, how do I change the defaulted "keep me logged in… (read more)

How do I stop the Firefox popup ads, every time I open my browser? I will NEVER ACCEPT ANY OFFER via this method!

Also, how do I change the defaulted "keep me logged in" check box to NO CHECK CHECK MARK in that field as default. This is a security issue!

Thank you

Asked by Makusan 2 years ago

Last reply by James (On Leave) 2 years ago

  • Solved
  • Archived

I cannot load pages and I've tried all the support guidance

I'm running Firefox Dev edition and I cannot get it to load any pages except for Mozilla pages. I have tried all the fixes suggested there and it still refuses to connect… (read more)

I'm running Firefox Dev edition and I cannot get it to load any pages except for Mozilla pages. I have tried all the fixes suggested there and it still refuses to connect. I'm at my wits end. Any hail mary optoins or do I have to reinstall and start again?

Asked by Charlie Evans 2 years ago

Answered by Chris Ilias 2 years ago

  • Archived

Outlook 2010, "This operation has been canceled due to RESTRICTIONS in effect on this computer"

Outlook 2010 Windows 10 Home edition, Can not open hyperlinks in Outlook e-mail. Get error messge "This operation has been canceled due to RESTRICTIONS in effect on this… (read more)

Outlook 2010 Windows 10 Home edition, Can not open hyperlinks in Outlook e-mail. Get error messge "This operation has been canceled due to RESTRICTIONS in effect on this computer" Help!

Asked by Dr. John T. Whiting 2 years ago

Last reply by jscher2000 - Support Volunteer 2 years ago

  • Archived

New login saved on Android not synced to desktop

Hi, I saved a new login on Firefox Android, but this did not sync to the desktop version. I tried syncing manually on both devices (which kind of defeats the point) and … (read more)

Hi,

I saved a new login on Firefox Android, but this did not sync to the desktop version. I tried syncing manually on both devices (which kind of defeats the point) and still no avail. The option to sync logins is activated on both devices, so I don't know what the problem is. I have tested this twice (two passwords saved on Android) and on both occasions they didn't sync to the desktop.

I also tested the process the other way around by saving a new login on the desktop and that synced to Android just fine!

Please help.

Asked by denise271 2 years ago

Last reply by denise271 2 years ago