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My browser keeps opening random links even when it is closed. How do I get it to stop? Is it a virus?

Hey, for a while now my firefox has been having a this problem, that I have not been able to fix. No matter when it is closed or opened, it opens random links that are u… (read more)

Hey, for a while now my firefox has been having a this problem, that I have not been able to fix. No matter when it is closed or opened, it opens random links that are usually very long and never load. I installed a plugin to at least somewhat block them but they keep poping up. It doesn't seem to be connected to any keys on my keyboard, since it opens at random times without me doing anything. I have no idea what the problem is and I have tried many things to fix this:

-Reinstalling firefox -Deleting all the cookies -Using the problem-fix-opinion in my settings to clear any keybinds that could be causing this

yet nothing seems to help.

Asked by eaerd 1 year ago

Last reply by cor-el 1 year ago

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Can't login to disqus comments

Whenever I go to a website with a disqus comment section and I try to login, a popup appears for a second then disappears but it doesn't log me in to the comment section.… (read more)

Whenever I go to a website with a disqus comment section and I try to login, a popup appears for a second then disappears but it doesn't log me in to the comment section.

I have tried disabling enhanced tracking protection for the website and disqus, clearing cookies for disqus.com, and going into troubleshooting mode but it doesn't work. I can login perfectly fine on chrome though. Any help is appreciated.

Asked by Indignified 2 years ago

Last reply by Indignified 2 years ago

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  • Archived

import passwords from CSV file using Firefox Version 101.0 (64 bit)

How to import passwords from a CVS file (such as create by Keeper password manager) into Firefox Version 101? I looked at older questions (example: <<https://su… (read more)

How to import passwords from a CVS file (such as create by Keeper password manager) into Firefox Version 101?

I looked at older questions (example: <<https://support.mozilla.org/en-US/questions/1329981 >>) but the solutions do not apply to the latest Firefox version.

Thank you in advance for your help

Asked by Dave & Linda 2 years ago

Answered by jscher2000 - Support Volunteer 2 years ago

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Udemy site working very slow

Udemy site started exhibiting extreme slowness day before yesterday. It came out of blue and here is the link: https://infor.udemy.com/course/certified-kubernetes-adminis… (read more)

Udemy site started exhibiting extreme slowness day before yesterday. It came out of blue and here is the link: https://infor.udemy.com/course/certified-kubernetes-administrator-with-practice-tests/learn/lecture/14295514#overview

Tried following: clearing cache, disable/enable plugins, update FF to latest version etc.

Asked by gbittu 2 years ago

Last reply by gbittu 2 years ago

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  • Archived

Search engines

I just upgraded to Monterey on my Mac running FF 101.0.1 (64-bit). I cannot add new search engines to my list of search engines. I'm trying to add DuckDuckGo without succ… (read more)

I just upgraded to Monterey on my Mac running FF 101.0.1 (64-bit). I cannot add new search engines to my list of search engines. I'm trying to add DuckDuckGo without success. I have Google, Bing and Startpage. I click on Find More Search Engines, select and add DuckDuckGo but while it appears as an extension it does not appear in the list of search engines.

Asked by WDMc 2 years ago

Answered by Chris Ilias 2 years ago

  • Archived

Autoplay is blocked when opening link in New Tab without switching to it

So, despite selecting "Allow Audio and Video" in the Site Preferences, "AUTOPLAY BLOCKED" continues to show on a tab, and it only goes away once I access the tab. This pa… (read more)

So, despite selecting "Allow Audio and Video" in the Site Preferences, "AUTOPLAY BLOCKED" continues to show on a tab, and it only goes away once I access the tab. This particularly happens on Youtube media.

You may find attached to this question an image of my about:config settings.

What further can be done to fix this?

Asked by icywiddow 2 years ago

Last reply by icywiddow 2 years ago

  • Archived

firefox wrongly flags video as geoblocked

Hello Mozilla support I wanted to view the video at this site - https://www.daserste.de/information/reportage-dokumentation/dokus/videos/die-recyclingluege-video-102.ht… (read more)

Hello Mozilla support

I wanted to view the video at this site -

https://www.daserste.de/information/reportage-dokumentation/dokus/videos/die-recyclingluege-video-102.html

(The site is German public TV)

Firefox (my default browser) says the video is geoblocked outside Germany, and my DNS proxy will not unblock it.

I tried again with Chrome browser, no problem, the video is not blocked, didn't need the DNS proxy.

Could this be a firefox problem? It seems bizarre - a small proportion of videos from the site are in fact geoblocked, most are available internationally. And always previously, whenever I encountered a blocked video, my DNS proxy would unblock it. But not for this video.

Any ideas as to what's going on?

Thanks, Fraidy . (Firefox 101.0.1 64 bit Windows 7)

Asked by Fraidy 2 years ago

Last reply by Fraidy 2 years ago

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Refresh Firefox button missing

I have an extension (completely blank) that can't be deinstalled. I am trying to use the "refresh firefox feature" to get rid of it, but the button simply isn't where it … (read more)

I have an extension (completely blank) that can't be deinstalled. I am trying to use the "refresh firefox feature" to get rid of it, but the button simply isn't where it should be. The text is german, but none if these Buttons are the one I seek.

Asked by timopa 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

  • Archived

You showed my request coming from wrong IP address and wrong search engine

A few minutes ago, I submitted a question from my laptop which uses Firefox and Windows 10. I just noticed that your system showed that my question was coming from Chrom… (read more)

A few minutes ago, I submitted a question from my laptop which uses Firefox and Windows 10. I just noticed that your system showed that my question was coming from Chrome Windows 10 and from an IP address that matches my Ipad and NOT my laptop.

How is that possible? I didn't send my question from my ipad. I sent it from my laptop which uses Windows 10 but Firefox; and I don't have Chrome on my laptop or my ipad. So how could your system pickup Chrome when it's not in my home anywhere, and why would it detect my Ipad's IP address instead of my laptop/regular home IP address? (I have no sync between my Ipad and my laptop).

Please clear up this mystery.

Regards, Steve

Asked by curious2016 2 years ago

Last reply by curious2016 2 years ago

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Not receiving subscriptions after privacy security reset

For a class I'm taking I turned off the ad blocker. When I reset the privacy/security settings I may have also cleared the browser and or settings. Now I'm not receiving … (read more)

For a class I'm taking I turned off the ad blocker. When I reset the privacy/security settings I may have also cleared the browser and or settings. Now I'm not receiving the subscriptions I've signed up for.

I've added the email addresses to my yahoo contacts and changed my passwords and I am still not receiving the subscription emails. Is the setting I need to change in Yahoo or Firefox? It's driving me nuts and no matter what I do (change login, settings on the sites) I am still not getting emails from my subscriptions.

Asked by Heidi 2 years ago

Answered by Heidi 2 years ago

  • Archived

The brightness of FireFox and my desktop are out of sync

When I change the brightness of my computer while Firefox is open, the changes are not saved when I close Firefox. For example, if I lower my brightness from 100 to 80 wh… (read more)

When I change the brightness of my computer while Firefox is open, the changes are not saved when I close Firefox. For example, if I lower my brightness from 100 to 80 while Firefox is open, once I close Firefox, the brightness of my screen increases back to 100 after a few seconds. Similarly, when I reopen Firefox, my brightness drops from 100 to 80 as that was the setting the brightness was set at when Firefox was closed. This does not happen with any other program, especially other browsers, that I have on my computer. Do any of you experience or know of this problem and do you have any advice on how to fix the issue?

(I have tried booting Firefox in Troubleshooting Mode, refreshing Firefox and reinstalling Firefox. My computer is also up to date on the latest Windows updates. This issue was not always present with Firefox and only began recently, within the last two weeks.)

Asked by Jason Fersman 2 years ago

Last reply by Jason Fersman 2 years ago

  • Solved
  • Archived

cannot sign in to https://maps.harley-davidson.com with firefox

as of yesterday 6-10 i cannot sign into this site https://maps.harley-davidson.com/ I've tried disabling all the security i could think of. i can sign in if i use Microso… (read more)

as of yesterday 6-10 i cannot sign into this site https://maps.harley-davidson.com/ I've tried disabling all the security i could think of. i can sign in if i use Microsoft edge or if i put fire fox in trouble shoot mode. in troubleshoot mode i can sign in but the site will not display anything. this was working just fine until yesterday Ive made no changes to anything. please help

Asked by cunfuzed 2 years ago

Answered by cor-el 2 years ago

  • Archived

Tweet Notification Popup Redirect

Over the last couple months I've noticed that the tweet notifications that I receive from Tweetdeck and surfaced on Firefox don't resolve to the correct Twitter account. … (read more)

Over the last couple months I've noticed that the tweet notifications that I receive from Tweetdeck and surfaced on Firefox don't resolve to the correct Twitter account. When I click on the notification popup they go to an account named @tweet "account: https://twitter.com/tweet?id=1536430888661053441&cxt=HCwWgsCjyZfwv9IqAAAA" most of the time. This used to work flawlessly up to a couple months ago. I'm not sure what's going on here, whether it is a Tweetdeck/Twitter issue or Firefox issue. Anyone else experiencing this?

Asked by Sal 2 years ago

Last reply by Sal 2 years ago

  • Archived

Shift key opens developer menu

I saw this same issue posted on here, but I press the shift key while using the Firefox browser and what appears to be a developer menu pops up at the bottom of the page,… (read more)

I saw this same issue posted on here, but I press the shift key while using the Firefox browser and what appears to be a developer menu pops up at the bottom of the page, the crappy thing is this is occuring on my laptop so my keyboard is part of the computer lol

Asked by Souless Woo 2 years ago

Last reply by cor-el 2 years ago

  • Archived

Autofill not working after last update

Autofill for payment and address information has stopped working. The option to choose one will come up, but when you click it, nothing fills in. Password autofill has be… (read more)

Autofill for payment and address information has stopped working. The option to choose one will come up, but when you click it, nothing fills in. Password autofill has been working, though.

Asked by jayneeyoung91 2 years ago

Last reply by antonyldala 1 year ago

  • Archived

emailing articles to others

Unable to send a newspaper article to others by email. At the top of the pop up is the statement " Choose an application to open the mailto link." Two choices, neither al… (read more)

Unable to send a newspaper article to others by email. At the top of the pop up is the statement " Choose an application to open the mailto link." Two choices, neither allows me to send the article to other. Choice 1. Firefox; choice 2. Choose other applications. Previously I had to show my email address and the recipients email address. I'm very frustrated and need help in simple terms and not in the jargon of an IT specialist.

Asked by ed.zobetz 2 years ago

Last reply by Terry 2 years ago

  • Archived

I want to block Ad Choice.

I have a Mac computer. I want to block Ad Choice. This site keeps sending me pornographic pop up ads. When I Xed out and chose the "ad is inappropriate", I not only conti… (read more)

I have a Mac computer. I want to block Ad Choice. This site keeps sending me pornographic pop up ads. When I Xed out and chose the "ad is inappropriate", I not only continued getting the same ad, I get more like that ad. I find the ads offensive and have no idea why I'm getting that garbage on my computer.

Asked by antonia.tallarico 2 years ago

Last reply by cor-el 2 years ago