Showing questions tagged:

Issue with Microsoft Teams Add-on in Thunderbird when Using Multiple Exchange Accounts

Hi there, I'm experiencing an issue with the Microsoft Teams add-on in Thunderbird, specifically when using it with multiple Microsoft Exchange accounts. Issue Descriptio… (read more)

Hi there, I'm experiencing an issue with the Microsoft Teams add-on in Thunderbird, specifically when using it with multiple Microsoft Exchange accounts.

Issue Description:

Previously, I was able to select between accounts using the Teams icon in the toolbar without any problems. However, after switching operating systems, the behavior has changed:

  • When I hover over the Teams icon in the toolbar, the account selection menu appears as expected.
  • As soon as I move the mouse to select an account from the menu, the menu disappears immediately before I can click anything.
  • I've made sure that the mouse doesn't leave the icon or jump erratically, but the menu still vanishes every time.

This only started happening after I changed my OS. On my previous setup, the add-on worked fine.

Fixes Attempted:

  • Removed and re-added the Exchange Accounts
  • Reinstalled the Owl for Exchange add-on
  • Fully uninstalled and reinstalled Thunderbird, including manually deleting the profile data folder
  • Disabled hardware acceleration

So far, nothing has resolved the issue, and I haven’t found any other reports of this specific behavior online.

The attached image shows the account selection menu when hovering over the teams add-on, but as soon as the mouse moves over to the menu it disappears.

System and Application Details:

  • Thunderbird Version: 139.0.1 (64-bit)
  • Operating System: Kubuntu 25.04
  • Desktop Environment: KDE Plasma 6.3.4
  • Display Manager: X11
  • Kernel Version: 6.14.0-15-generic (64-bit)

Any suggestions or workarounds would be greatly appreciated.

Solved Archived 2 410

Dark reader activation

I PAID for "dark reader" I got the activation key but I cannot activate it because the instructions says go to "MORE" and there is NO "MORE"! I hunted all over the settin… (read more)

I PAID for "dark reader" I got the activation key but I cannot activate it because the instructions says go to "MORE" and there is NO "MORE"! I hunted all over the settings & extension & themes, but I cannot find anyplace to activate this extension. Did I just waste my money? I have poor vision, I NEED a dark page with white letters. Thanks to being a touch typist, I don't need to see the keybord or page to type but i can't see what I am typing on a dam w hite page! I now cannot click on "Email me when someone answers the threadil"

Solved Archived 8 401

extensions eating memory but not showing anywhere

When i go to "about:memory" and do a measurement to see whats eating memory i find extensions that are nowhere to be found in the extension manager nor in the folders whe… (read more)

When i go to "about:memory" and do a measurement to see whats eating memory i find extensions that are nowhere to be found in the extension manager nor in the folders where the extension files are. they are: - Extension(id=wikipedia@search.mozilla.org, name="Wikipedia (en)", baseURL=moz-extension://8551 - Extension(id=webcompat@mozilla.org, name="Web Compatibility Interventions", baseURL=moz-extensi - Extension(id=screenshots@mozilla.org, name="Firefox Screenshots", baseURL=moz-extension://486 - Extension(id=pictureinpicture@mozilla.org, name="Picture-In-Picture", baseURL=moz-extension:// - Extension(id=google@search.mozilla.org, name="Google", baseURL=moz-extension://13f3307a-648b- - Extension(id=formautofill@mozilla.org, name="Form Autofill", baseURL=moz-extension://dfdf20df- - Extension(id=ddg@search.mozilla.org, name="DuckDuckGo", baseURL=moz-extension://c8eb7a13-e1ab - Extension(id=bing@search.mozilla.org, name="Bing", baseURL=moz-extension://424719d2-8ccf-4c8e- - Extension(id=addons-search-detection@mozilla.com, name="Add-ons Search Detection", baseURL=moz- (the names are cut thats how it shows and at the end there is a "..." i cant select) I tried looking everywhere and i cant find where are this extensions to delete them. i use the google website to do searches so dont need an extension, i dont use duckduckgo at all, i dont use bing at all, i dont use the screenshot feature, i dont use the picture in picture thing and also i use the wbesite if i want to go to wikipedia. I would like to know how to erase them entirely since i dont use them and they are eating memory.

Solved 4 393

PIN EXTENSION TO TOOLBAR

I haven't added a new extension in quite a while and can't remember how to pin it to the toolbar. I've tried clicking on settings and the ... icon, with the extension bo… (read more)

I haven't added a new extension in quite a while and can't remember how to pin it to the toolbar. I've tried clicking on settings and the ... icon, with the extension both open and closed, but can't find "Pin to Toolbar" anywhere. Can someone refresh my memory?

Archived 4 382

Firefox is once again refusing to add extensions.

What version of Firefox actually allows you to add extensions? I'm running the most current version of Tumbleweed that ships with 144.0. Attempts to add extensions just s… (read more)

What version of Firefox actually allows you to add extensions? I'm running the most current version of Tumbleweed that ships with 144.0. Attempts to add extensions just sit there doing nothing until I close the tab. This sort of worked some time ago (I forget the version) but the inability of Firefox to allow add-ons/extensions is getting to be a joke. There are other browsers out there, ya know.

Open 24 372

Force-Pinning Extension doesn't Appear to Work (GPO in Microsoft AD)

I am having the same issue as this other user here: https://www.reddit.com/r/sysadmin/comments/17wvuwh/help_pinning_extension_in_firefox_with_gpo/ Preliminaries -- Initia… (read more)

I am having the same issue as this other user here: https://www.reddit.com/r/sysadmin/comments/17wvuwh/help_pinning_extension_in_firefox_with_gpo/

Preliminaries -- Initially (before trying to force-pin), I had these GPOs enabled:

Extensions to Install -> https://addons.mozilla.org/firefox/downloads/file/4410896/bitwarden_password_manager-2024.12.4.xpi

Prevent extensions from being disabled or removed ->

(Those GPOs above all work.)

What I'm trying to do: Force-pin Bitwarden.

I believe I've followed the documentation correctly (except for not including a "*" case): https://mozilla.github.io/policy-templates/#extensionsettings

I've enabled this GPO with this value:

Extension Management ->

{

 "{446900e4-71c2-419f-a6a7-df9c091e268b}": {
   "default_area": "navbar"
 }

}

After running various "GPUpdate"s and whatnot, the option to uncheck "Pin to toolbar" is still available to click.

I've verified in "about:policies#active" that the JSON item appears next to "ExtensionSettings" and that there are no errors listed in the "Errors" tab.

I've also verified that it appears in the correct location in the Registry.

Since another user had the same issue (Reddit link above), I figured it'd be a good idea to check in with y'all to see if we are missing something.

Thanks for your help!

Solved Archived 4 368

Spell checking - why can't I avoid it?

Can someone explain why the emails I write are still spell-checked, even though I have unchecked "Check spelling before sending message" and "Check spelling continuously"… (read more)

Can someone explain why the emails I write are still spell-checked, even though I have unchecked "Check spelling before sending message" and "Check spelling continuously" in "Settings" countless times? Even the Thunderbird add-on "Replywithheader" still checks spelling, even though I have unchecked "spell-check" there too. I don't want spell-checking, but I can't get away from it! It really bothers me.

Archived 13 360

How to debug memory problems with extensions?

I'm having huge memory problems with Firefox. In about:performance I can see that the extensions process takes up way too much memory. When I start Firefox it usually sho… (read more)

I'm having huge memory problems with Firefox. In about:performance I can see that the extensions process takes up way too much memory. When I start Firefox it usually shows a memory usage of around 180MB. However, at some point the memory usage of the extensions process starts to increase and it doesn't stop increasing until my RAM is full and then it increases even further. It increases until I restart Firefox or until it uses so much RAM that my computer runs incredibly slow.

Below you can see a screenshot of the Task Manager showing how much RAM is available on my computer and a screenshot of the about:performance page showing the memory usage of the Extensions process. The RAM available on my laptop is 10GB (the default configuration was 4GB of soldered RAM plus 4GB of exchangeable RAM. I have upgraded from 4+4GB to 4+8GB but 2GB of the soldered RAM on this laptop are used as GPU memory so the remaining RAM is 10GB). The about:performance screenshot shows a memory usage of 13GB for the extensions process which is possible because Windows automatically pages RAM on the SSD when I'm running low on available physical memory. This enables programs to actually use more memory than the available physical RAM but of course programs become incredibly slow when the RAM is full and huge parts of memory have to be paged on the SSD.

My actual question: How can I find the cause of these memory problems?

What I've tried so far

- I have created a memory report on about:memory. The result is at the bottom of this post. - I have watched the about:performance page and tried to find out what action triggers the memory usage of the extensions process to increase. At the start of the browsing session the memory usage is only at around 180MB. It stays like that for a while. At some point it starts to steadily increase by many GBs. But I couldn't find the cause. I don't know what triggers the extensions process to increase memory usage. - I could simply disable extensions and see if the problem gets solved. But I want to know which exact extension causes this problem. It is very difficult to find out which one it is because I have many extensions and I don't know what causes the memory usage to increase. So I would have to disable extensions one by one and wait for an indefinite amount of time and check whether memory usage stays low. But I don't know how long I have to wait until the memory usage would increase because I couldn't identify what triggers it to increase.

Rather than just using trial and error I would like to find a way to use debugging tools to exactly determine what causes the problem.

_______________________

This (https://pastebin.com/U3QXTAt9) is the memory report from about:memory. This contains the whole extension (pid 18332) section (copy & pasted by selecting the text on the about:memory page). I have left out the rest because I don't know if it contains private data. Please note: this is not taken from the same browsing session as the screenshot that shows a memory usage of 13GB. Why? Because programs run very slow when memory is low and large parts of memory are being paged. The debug tools usually require a lot of RAM and CPU performance so it's very difficult to use the debug tools when the memory is already full and programs are already running slow. This memory report shows a very high memory usage of the extensions process. In this case it's "only" 3.5GB but it was taken in an early stage of the increasing memory usage. As shown in the screenshot below, memory usage can go even higher than the available physical RAM on my computer. The memory report doesn't clearly show which extension is responsible for the high memory usage. In the memory report, I can only see a high memory usage for the items gc-buffers and gc-heap which leads me to think that the memory problem has something to do with the garbage collector. However, I cannot see which extension is responsible for this. No item in this list with a description that identifies a specific extension has a high memory usage. This is only an excerpt from the memory report (only the extension section). I went through the whole memory report with Ctrl + F "moz-extension" and looked for items with a high memory usage but I didn't find a single item with high memory usage that belongs to a specific extension.

Archived 1 354

ExtensionSettings policy

We're exploring adopting a default deny policy for Firefox extensions in our enterprise. However when I tested this by creating a custom policies.json Firefox unexpectedl… (read more)

We're exploring adopting a default deny policy for Firefox extensions in our enterprise. However when I tested this by creating a custom policies.json Firefox unexpectedly removed all extensions for me, including the ones I thought I had allow listed. Here is my policies.json but just keeping in the Facebook Container add-on to illustrate:

{

   "policies": {
       "ExtensionSettings": {
           "*": {
               "blocked_install_message": "Only approved Firefox extensions can be installed, please email your request to itdept@example.org",
               "installation_mode": "blocked",
               "allowed_types": ["theme", "dictionary", "locale"]
           },
           "@contain-facebook.xpi": { "installation_mode": "allowed" }
       }
   }

}

What I would like is to to allow pre-approved extensions (including if they already are installed) and all other types of add-on, but remove and prohibit installation of unapproved extensions.

Can anyone assist, please?

Solved Archived 5 352

Block Ads!

Nowadays safari can easily use uBlock origin lite to block ads and MS edge allows users to use adblockplus. However, Firefox iOS is still “ad friendly”, no way to block t… (read more)

Nowadays safari can easily use uBlock origin lite to block ads and MS edge allows users to use adblockplus. However, Firefox iOS is still “ad friendly”, no way to block them 😭

Archived 4 351

Add-ons disabled or fail to install on Legacy Firefox (56)

Hi use Firefox 56 for testing purposes sometimes. I ran into this error, however, the links are dead that go to the solution. https://support.mozilla.org/en-US/kb/add-ons… (read more)

Hi use Firefox 56 for testing purposes sometimes.

I ran into this error, however, the links are dead that go to the solution. https://support.mozilla.org/en-US/kb/add-ons-disabled-or-fail-to-install-firefox#w_for-older-versions-of-firefox

This is one of the dead links. https://addons.mozilla.org/en-US/firefox/addon/disabled-add-on-fix-52-56/ Can it be restored please?

Open 2 331

Keep Favorite Folders at top of folders column

In Outlook it is possible to have the favorites fixed in top of the folder pane column. This is very handy when moving emails from the inbox to often used folders which f… (read more)

In Outlook it is possible to have the favorites fixed in top of the folder pane column. This is very handy when moving emails from the inbox to often used folders which fall outside the displayed part of the folder pane. (You don't have to scroll back if you want to display the content of the inbox). I cannot find a way how I could do this in Thunderbird. Is there a way to fix favorite folders in top of the folder pane?

This question was asked 10 years ago but I can't find where a fix was ever found for the latest version of TB. I would really like to keep the favorite folders in sight while scrolling down through the other folders I've created.

Is there an add-on for this? I searched without finding one.

Solved Archived 11 330