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  • Archived

Error message windows did not find firefox.exe. verify that you entered the correct name and try again

Hello, I apologize in advance for my low level in English, I am a French internet user who has encountered a problem since this morning. I have Mozilla Firefox on Window… (read more)

Hello,


I apologize in advance for my low level in English, I am a French internet user who has encountered a problem since this morning. I have Mozilla Firefox on Windows 10. So far, it has worked perfectly. However, I could see today, by turning on my computer that I could no longer access Mozilla Firefox. Indeed, when I click on it, I encounter this error message:

Windows did not find c: \ program files \ mozilla firefox \ firefox.exe. verify that you entered the correct name and try again


I do not understand why I have this message. When I go to C: \ Program files \ mozilla firefox I do have a "firefox" icon (exe application). but I clicked on it and it doesn't work. I would like to inform that by using avast, avast updated me mozilla firefox ... I repeatedly uninstall and reinstall mozilla firefox; I even turned off, turn on, and turn on the computer several times but nothing to do, it does not work.

Can you help me see more clearly please?

Thanks in advance.

  • Archived

Synch firefox bookmarks, history, logins & passwords & preferences

I just received my new MacBook Air and am trying to use the synch to synch the above-referenced items from my old MacBook Pro. I am NOT synching to a phone. Each time I c… (read more)

I just received my new MacBook Air and am trying to use the synch to synch the above-referenced items from my old MacBook Pro. I am NOT synching to a phone. Each time I choose to not continue w/a QR code or SMS message, I'm taken to a screen about FF Monitor and am never able to enter "another device", which is where I began, "Connect another device" - any assistance or work around will be gladly appreciated. Thank you in advance, DD

Asked by ddirving 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Updates are deactivated by system administrator

Have updated to FF 79 yesterday on a private computer (with admin privileges on my user). Ever since, the browser options changed specifically: 1) In Help > About I ca… (read more)

Have updated to FF 79 yesterday on a private computer (with admin privileges on my user).

Ever since, the browser options changed specifically:

1) In Help > About I cannot trigger an update anymore as the button is replaced by the message "Updates are deactivated by system administrator"

2) In Settings it reads "The browser is administrated by your organization".

Never seen this.

On another computer with the same antivirus software FF updated to 79, no trouble. On yet another machine with Win Defender only also no trouble after update.

Malware & antivirus scans both come up empty. Removed and re-installed FF already to no avail.

On the troubled machine some big Win Update is not yet made available by Microsoft...

Somebody knows what is going on?

Asked by jam.shaheen 1 year ago

Last reply by Mike Kaply 1 year ago

  • Archived

Firefox crashing my Mac every time I open it.

Hi ---- Wondering if anyone can help with this. Every time I open Firefox (my default browser), I get a spinning wheel, the browser doesn't load and my whole system crash… (read more)

Hi ---- Wondering if anyone can help with this. Every time I open Firefox (my default browser), I get a spinning wheel, the browser doesn't load and my whole system crashes.

I have tried reinstalling Firefox - same problem occurs. Anyone got any tips? I'm running a mac on El Capitan and have been for a while with no browser problems.

Asked by doregon 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Secure Connection Failed with no error code

After a successful 2-way TLS handshake, I was able to browse my website for 1-2 times, subsequent requests failed with the "Secure Connection Failed" message and there is… (read more)

After a successful 2-way TLS handshake, I was able to browse my website for 1-2 times, subsequent requests failed with the "Secure Connection Failed" message and there is no error code to understand what the error is. In Network tab, it showed that Firefox didn't send the request to the web server (request_not_make_to_webserver.png). In Console tab, there was a message of "This error page has no error code in its security info" (console_show_no_error_code_msg.png). There is no issue to connect to my website using Chrome.

Did anyone face this issue before? What could be the cause for such problem?

Thanks, Tuan

Asked by tuansoibk 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Tab Crash

All I'd like to know is how to completely disable the ability of tabs crashing for any reason at all, permanently. I'd very seriously would rather the computer freeze or … (read more)

All I'd like to know is how to completely disable the ability of tabs crashing for any reason at all, permanently. I'd very seriously would rather the computer freeze or risk hardware damage, whatever pref(s) listed and unlisted I need to enable or disable I can put in lock file or anything. -Thanks!

Asked by guyfromkcmo 1 year ago

Last reply by AMAN ARYAN 1 year ago

  • Archived

incorrect checksums of downloaded Firefox

Every time I download a new release of Firefox (win64 german), I check the downloaded file at virustotal and check the hashes published under http://releases.mozilla.org/… (read more)

Every time I download a new release of Firefox (win64 german), I check the downloaded file at virustotal and check the hashes published under http://releases.mozilla.org/pub/firefox/releases/<Version>, e.g. http://releases.mozilla.org/pub/firefox/releases/78.0.1/SHA256SUMS Up until release 77.0 the hashes matched but for 77.0.1 and also the current release 78.0.1 the hashes do not match, neither SHA256 nor SHA512. For "win64/de/Firefox Setup 78.0.1.exe" the SHA256 hash should be 56cff68e3f0cb76a6404d675f7e1bacc40ebaba7bbb5cadcb4950378656ab0a6 but the calculated hash is 8e69755f257aba44b6bbe5079e17f3bff8b62ddc27de9e1c479686e9ad871dfb When checking at virustotal, the file is recognized as scanned before and the displayed hash is the one I calculated, so at least my downloaded file is equal to the file other persons downloaded. Could it be that since v77.0.1 the published hashes are incorrect?

Asked by juergen.renner1 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Lost all extremely improtant data after forced Update - Please help

Hi, I was refraining myself to do any update of Firefox on Windows 10 PC for several months but yesterday I was so annoyed by pop up messages requesting me to update that… (read more)

Hi,

I was refraining myself to do any update of Firefox on Windows 10 PC for several months but yesterday I was so annoyed by pop up messages requesting me to update that I gave up and proceed with update... Then disaster happened: everything is lost. All my customized settings, all bookmarks that my life depend on, everything is lost. Please can someone help me survive...

I checked for FirefoxOLD folder if there is one (e.g. on Desktop) anywhere on hard drive of my PC but there isn't. All self done solutions I tried but failed produced around 15+ additional profiles because I had to delete ( * ) Profiles INI single file otherwise Firefox couldn't be opened due to error message. When I deleted INI, I was able to open firefox with LOST extremely important data. Every opening produced I believe 3 new profiles.


( * ) I still have them in Recycle bin.

I went to about:profiles and there are only two: the one being used (lost data) and one more. When I open "one more" profile in different browsers all my data is remaining to be gone.

Currently in total are 18 profiles in C:\Users\USERNAME\AppData\Roaming\Mozilla\Firefox\Profiles folder. At least 15 of them are from failed solution attempts. The thing that worries me the most is the single profile, out of other 3, that should had my data available. I used it as the only folder in "Profiles" folder. Then I used to run Firefox and data is missing even there. This particular profile that brought me the most of hopes is NOT available via about:configs and the thing that worried me the most inside the folder of particular profile that I guess should have the data is the fact that the folder is almost entirely empty. Only two files inside: search-metadata.json and times.json

Can someone please help me get my data back?

Please I had really important data but cannot recover it on my own :'-( oh my god...

Asked by Andrew 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

When acessing facebook CPU usage goes to 100%

Pretty much what the title says, it only happens on facebook, all other sites are normal. I now this is a duplicate of this: https://support.mozilla.org/en-US/questions/9… (read more)

Pretty much what the title says, it only happens on facebook, all other sites are normal.

I now this is a duplicate of this: https://support.mozilla.org/en-US/questions/982939

But the thread has been archived and the solution link ( https://www.facebook.com/help/community/question/?id=564607316896327 ) is broken.

Any help would be greatly appreciated.

Asked by caiofcastro 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

New version of Firefox not comaptible with lap top

Hi I support young people ( aged 7-11) with Dyslexia. they all use Firefox to log in to their lessons. It automatically recognises them and it is a system they are famili… (read more)

Hi I support young people ( aged 7-11) with Dyslexia. they all use Firefox to log in to their lessons. It automatically recognises them and it is a system they are familiar with. All of the lap tops up grade to the latest system automatically. One of them does not work on the new version. The students get a message which says version 78.0.2 is not compatible with 78.0.1 It is a Windows system. This is really distressing for the students using this lap top. They blame themselves for the problems and itis having an affect on their confidence. Can I revert it back to the older version ? and if so how? I really would appreciate some help as my wee students are upset and i don't know how to help.

Caroline

Asked by farquhar52 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Firefox keeps crashing when trying to print

Hi! I've switched to Firefox quite recently and I love pretty much everything about the browser. The only problem I've been experiencing is that whenever I try to print a… (read more)

Hi! I've switched to Firefox quite recently and I love pretty much everything about the browser. The only problem I've been experiencing is that whenever I try to print a page the whole browser crashes. I've tried removing all the settings for printing in prefs.js but that didn't seem to help in any way and the crashes don't turn up in the about:crashes tab. Has anyone else been experiencing this and perhaps knows how to fix it?

Asked by Lord Questionmark 1 year ago

Last reply by cor-el 1 year ago

  • Archived

FIDO2 user verification on Linux

I'm running Firefox 78.0.2 on Linux. If I try to register my FIDO2 token with user verification enabled, I don't get a pop-up to fill in my token's pin. It does work wit… (read more)

I'm running Firefox 78.0.2 on Linux.

If I try to register my FIDO2 token with user verification enabled, I don't get a pop-up to fill in my token's pin. It does work with Chrome on Linux and with Firefox 78.0.2 on Windows. Chrome seems to use a browser-embedded input mask while Firefox on Windows calls some Windows API. I guess that this API call is the one not working properly on my Linux system (but Chrome has to be using one to access the token, too) or that the pop-up doesn't get drawn/shown e.g. due to me using i3 as a window manager.

Does anybody have an idea how I could go on from here?

Asked by Nesuma 1 year ago

Last reply by Roland Tanglao 1 year ago

  • Archived

Some sites keep cookies even when private windows close.

Open Firefox. Verify no cookies. Clear any cookies if they exist. Then open a single private window. Go to tripadvisor.com (happens with some other sites but only a few)… (read more)

Open Firefox. Verify no cookies. Clear any cookies if they exist.

Then open a single private window.

Go to tripadvisor.com (happens with some other sites but only a few).

Browse a few pages.

Close the private Window. No private windows/Container tabs are open.

All tripadvisor cookies should be cleared but they are not.

Verified by Cookie Quick Manager.

Why and how does tripadvisor manage to keep cookies on my system.

Asked by jpezz 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Unable to Login

I am unable to login to firefox accounts . I have the correct Email and Password, but it keeps asking me for the conformation code sent to the email for login, but i dont… (read more)

I am unable to login to firefox accounts .

I have the correct Email and Password, but it keeps asking me for the conformation code sent to the email for login, but i dont have access to the Email as the password is saved in sync server.

I mean the Lockwise Sync server. No i don't have any device currently logged in to Sync. I recently Formatted my PC, So all files for password manager were lost(I synced the logins to the server before formatting my pc hoping that the Login id and Password for the Accounts would be enough to retrieve them ) and am trying to retrieve the logins.

No luck with the login links i can login but cannot change anything in the settings, it says :

" NOTE: Before you can view or make changes to this section, you will need to verify your email address. "

So any way i try it is asking for the conformation code sent to my Email address Whose password is stuck in my sync server.

So its like


can't access the sync server -------because------- can't access my email for code------because--------can't access my firefox lockwise -------because-------can't access sync server

Need Help ASAP Please.

Asked by 029gautam 1 year ago

Last reply by Wesley Branton 1 year ago

  • Archived

Clearing chace on refresh not working anymore

Hi, I'm a web designer, I love firefox for develop my projects, one of the things that I love is that when i change a property value and I reload the page (F5) file css a… (read more)

Hi,

I'm a web designer, I love firefox for develop my projects, one of the things that I love is that when i change a property value and I reload the page (F5) file css are ever updated,

Only in some cases with .js files I had to use ctrl+F5,

but now every modify I do then I hat to use ctrl+F5, why??

Asked by Alessio Paoletti 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

How to download instalation files to TEMP folder and run

I would like to download .exe files to the TEMP folder and run them so they do not clutter up my downloads folder. Many of the programs that I use they require me to go t… (read more)

I would like to download .exe files to the TEMP folder and run them so they do not clutter up my downloads folder. Many of the programs that I use they require me to go to the website and download the new version, therefore I need to manually go in and delete the file. There was OpenDownloader² that is not supported anymore when Firefox was updated beyond version 57. https://docs.google.com/spreadsheets/d/1TFcEXMcKrwoIAECIVyBU0GPoSmRqZ7A0VBvqeKYVSww/edit#gid=0

I have done a ton of research and have not found any solutions that will work yet. I know Firefox does not officially support this for security reasons, but I know that Edge supports this. An extension will work, but I have yet to find one.

Does anyone have a solution that will work on the latest version of Firefox?

Asked by TJJP05 1 year ago

Last reply by Roland Tanglao 1 year ago

  • Archived

hard drive become defective with W7

'my computer crashes (defective hard drive); I lost all my favorites! CAN I RECUPERER ??? How??? in advance thank you for reply.... with solution...!! ' 12juillet2020 … (read more)

'my computer crashes (defective hard drive); I lost all my favorites! CAN I RECUPERER ??? How??? in advance thank you for reply.... with solution...!! ' 12juillet2020

Asked by j-marc_gatineau 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Can't log in my Firefox support account

I extremely triggered of this extremely incomfort Mozilla support. Recently I log in in f****n@ya.ru account and wrote a 2 massages to one of users. Now I want to log in … (read more)

I extremely triggered of this extremely incomfort Mozilla support. Recently I log in in f****n@ya.ru account and wrote a 2 massages to one of users. Now I want to log in and see are my massages answered and see THAT: "The email used with this Firefox Account is already linked in another profile.", "This account is not active. Please contact an administrator if you believe this is an error". contact the administrator - WHERE is administrator email or ANYTHING that give me a possibility to contact him?! In any non-extremely uncomfort site there's will be a link in "contact an administrator" for I'm not be forced to turn the world upside down in search of this administrator. But there's no link. Ok, I find "contact" button, see standart "contact" page for big companies with large text instead of 1-3 emails, Ctrl+F "administrator" - no matches. WHO should I contact if I have this problem, why this site so intricate?!! Why it's saying "CONTACT administrator" without GIVING CONTACTS of administrator?!! Why can't I log in my account?!!

Asked by Титан 2 1 year ago

Last reply by Kiki 1 year ago

  • Archived

https://www.doki.live/

The Doki Doki Live site won't load any live stream. I've tried Chrome, the old Edge, the new Edge and Brave. They all load everything with no problem, but that particular… (read more)

The Doki Doki Live site won't load any live stream. I've tried Chrome, the old Edge, the new Edge and Brave. They all load everything with no problem, but that particular site on Firefox won't load up the live broadcasts, but will load a video there. I've refreshed the browser, uninstalled and reinstalled it and nothing works. I am using the latest version of 78.0.2

Asked by Bonobi 1 year ago

Last reply by FredMcD 1 year ago