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hello, just got a new Outlook email, which works fine on phone Android samsung App and outlook web mail. it refuses to set up on thunderbird [ up to date version] on Windows 8.1 PC- showing a message like " user authenticated but not connected" No idea what that means! Other emails in T'bird are fine. Settings were EXACTLY as shown on mozilla support. does anyone know what going on , or what the proper settings actually are, please.? Thanks Robin

Hi, We absolutely don't want the Microsoft Outlook mail program that they are forcing on Windows Mail users. I can no longer access my emails through that program.

We need to know the key features of Thunderbird and if possible how it compares to the "NEW" Outlook amil.

I ask the comparison in part because we mainly don't like the forced use of the "cloud" aspect to their program and apparently having to sign in to it every time I try to open Windows mail.

Your prompt response is appreciated as I can no longer access our two personal email accounts through Windows Mail.

Thanks Dave

I was away from my computer for a few days and when I got back to it and tried to download emails, they wouldn't download even though they had done so prior to my absence. I have tried everything to get it to work to no avail as per "help" advice on community support - nothing has worked as yet. I am now at a total loss and extremely frustrated. Could you please give me some practical advice as to how to sort this out. I believe I have the latest update installed since the program tells me I do. I use Windows 11

Thanks Jenny

As of 10 October 2024 my Thunderbird account coupled with gmail exhibits the following symptoms: 1: Will no longer download new messages beyond 9 October. I get the message: Connected to imap.gmail.com 2: When sending messages I get the message: [Location] smtp.gmail.com:465 [Get Certificate] When I view the information, I get information as per the attached screen.

Could it be anything to do with the Win10 update of 9 October? Or/and Norton 360?

Thank you for your help.

Sid Katzen

importing messages stops in the middle of the third pst file. the first 2 pst files were imported successfully. it stops in the middle of the third pst file. there are 4 more pst files to be imported. what can be done to make it continue importing?

Normally I have been able to right click on an email in the main Thunderbird window, and then select an option to delete the email. For some reason I am no longer able to do this. It appears that the right click menu has changed and the delete email option has been removed. I am able to select an email and then delete it by pressing the delete button on my keyboard, but I would rather achieve the deletion using my mouse alone (ie not having to use the keyboard). I am running Thunderbird on my Windows 10 laptop. Thanks in advance, Chris Waddingham chris.waddingham@mail.com or g.chris.waddingham@gmail.com

I am still waiting for help regarding the fact that Thunderbird is not downloading emails and hasn't done since 17th September. I have tried all the suggestions offered on forums and other online sites to no avail. I don't understand why no-one has bothered to help and I certainly don't understand why this happened at all. I went into hospital for 4 days and when I came back home, Thunderbird had stopped working and will not download any emails. I have 128.3.1esr (64-bit) and I use Windows 11. Account settings are fine Server settings have not changed Cache has been cleared

Can someone PLEASE help... Thank you

Jenny

For some months now I have a new problem with Thunderbird with Gmail as my server. SOME but not all emails show up in Thunderbird (128.3.1esr (64-bit) with BLANKS FOR SUBJECT AND SENDER AND COMPLETE BLANK FOR THE EMAIL TEXT, ETC. If I open those emails using View Source I get a HUGE bunch of source text like the below and in the attached jpg.

tqG6hselG5hkEAly+nfELQLtAZ5ZL KTutwVH/AHOOK6W3u7W7iEltNFMjchkYMKo6FNPYcdp5xj6UfK07flTyoYdfypBEAeaBkTOB2f64 qsZpVb5UZvwq/s9elJsODgdKYGHfwvf4WR5kjH8KNilNVLHbbLaeQcdGOa2GjB4xk1H5Qx9eKVi0 zmPtd3YyMCTLkcbzWNqIvL7AlmYKDkKhwBXTXaCSeQD+E4qnJCmCMCuWU3cehj6JLdaJem5iZ5dw AZXc8iurPiuyuxI1zBJHK3QsNyiscQoOCKR7eNh@BqolmjphoT1M/XIrXU7bIK7VJ2Nxwa4PUdJ kVi331zx3r@Q2EDdUFRvpkJGNox6VEZOLuY/VJLZnmDQtGT8pB+1OtXRtxlYL6bgTmvQLnw/bTKc r1HUGsseErZJNztKyDsMcVp7RC1Qmkc@06j/AFURcgdQOBRbanfWZYxZyQqeSFbArtH@qwhhZbQb

If I look at the same email in Google Mail it comes in OK. I am not able to read some emails in Thunderbird and I am losing some important information.

I have asked the "{community" several times and gotten no help.

Generally like Thunderbird after migrating from Outlook. It seems, however, that Thunderbird shunts many more emails to Junk/Spam folders than Outlook ever did. Is there a place to list "acceptable senders" to avoid this? I'd really rather deal with spam messages in my inbox one at a time rather than seeing long pages of emails in the spam folder. If there is no "acceptable senders" list, can I shut off the junk algorithm entirely?

How do I see the rest of this notification? Nothing happens when I click on it. It happened after I tried to copy some emails from one account to another. MacOS High Sierra, Thunderbird 115.15.0 (64-bit).

Can't change color of the text when composing or replying a message.

The window opens when clicking the box for the color. Can choose the color but after accepting the color it doesn't make any difference.

Frankly I don't understand who authorized this new update when obviously it has so many problems. Why fix something that was working already?!!!!!!!

I have suddenly developed major problems with my email system on my Desktop.

My Inbox has been frozen since September 24th, why is this please? I am receiving emails through my iPad and Android phone.

I have just tried sending an email and the result was a warning my screen as below...

What is going on please?

You may contact me on [edited# from public support forum]

Nick Milton

Starting on 10/01/2024 Thunderbird no longer allows me to send or receive email.

When I try to read messages using Thunderbird, I get the following: Sending of password for user XX@msn.com did not succeed. Mail server outlook.office365.com responded: Logon failure: unknown user name or bad password.

When I try to send messages using Thunderbird, I get the following: Enter your password for XX on smtp.office365.com:

I have tried redoing the password and it does not help.

This is on a WIN/10 system. I updated to the latest version of Thunderbird and it did not help.

I checked out Thunderbird on my WIN/XP and get the same results as with WIN/10.

When I use Firefox and login to https://outlook.live.com/mail/0/, I can send and receive email as before. The same is also true with my Mobile Phone.

For years, I've used TB to keep all my e-mail communication in my own computer. Since our local provider (Frontier) switched over to Yahoo, I had to change my server info to IMAP (yahoo), and I can no longer view any of my old e-mails. Is there a way to access these? I have MANY that are related to my business. Thanks!

Good Day,

Hope you're doing well. I want to find out if there is something I'm doing wrong. I receive emails in my Thunderbird inbox, but then before I can check them they all disappear. Also these emails don't come into my Main email account.

Is there a setting that I need to change?

Please let me know.

Thanks Andre

Hi, Thunderbirders -

Regarding the recent HostGator foreign-based DOS attack problem that resulted in having all my messages prior to 10/04/2024 wiped from my host account, I was able to download the entire Thunderbird folder, containing all these previous messages, from my office PC which was not online at the time of the incident, and which I have deliberately kept offline since:

C:\Users\User\Appdata\Roaming\THUNDERBIRD

Now I need the procedure to locate the older messages wherever they are stored in this folder and successfully download them (from 2017, so may have to do this in batches) into the current version running on my laptop, before I again attempt to login to Thunderbird from the office PC. Any step-by-step instructions would be greatly appreciated, and thanks again for all your suggestions so far.

FYI, the app itself is not infected with any virus - the messages were erased as part of the HostGator reinstall process, not a ransomware attack.

- Arthur

I lost my email format and now, when I open Mozilla Thunderbird the only thing that comes up on my screen are all of my SENT emails. How can I get back to the email starting page with which I am familiar and can I keep the emails I've received over the past years? This is very confusing and I don't know how it happened. I've clicked on all of the icons I have available to me and none of them seem to offer any help. I clicked on "restore original columns" but it doesn't take me back to the original email start page. Any ideas?

We just signed up for a Microsoft email account this weekend. Preferring to use TB, everything seemed ok as I was able to receive emails just fine, but upon trying to send emails, I continue to receive an error message saying "Login to server smtp.office365.com with username tom@callablefirst.com failed".

I have gone through many different troubleshooting techniques I read about in the community and here is a checklist of things tried:

1. Checked that IMAP is toggled on in 365 admin 2. Checked that TB is accepting cookies and no exceptions are listed 3. Tried changing SMTP server to recommended instructions from Microsoft and verified all settings are OAuth2 4. Enabled 2F Authentication 5. Used config. edit to clear out all existing OAuth2.scope files

I have downloaded a different email client- eM client and everything works fine sending emails from that end so I am convinced this has nothing to do with my password being entered incorrectly, but some unknown conflict that isn't getting resolved between TB and the 365 account. I prefer using TB but am getting to the point where this is taking a lot of time away from other business activities that need to get done.

I have my marketing guy trying to remotely help figure things out, too, but he is at a loss as well.

Let me know if you have any ideas, thanks, much!