Showing questions tagged:

Issue With Sent Folder

I’m on Thunderbird 148.0.1 (aarch64), and having an issue each time I go to my Sent folder. What happens is this. I try to select an email I just sent minutes ago, and Th… (read more)

I’m on Thunderbird 148.0.1 (aarch64), and having an issue each time I go to my Sent folder. What happens is this. I try to select an email I just sent minutes ago, and Thunderbird scrolls down to almost the last sent email (in my case, as I keep everything, that email could be years old).

This is only on my M1 MacBook Pro, as on my 2018 Intel Mac Mini (both systems are running Sonoma 14.8.4 I can select any recent email in my Sent folder and the selection stays.

Solved 15 189

unable to receive incoming email on Thunderbird account since last update to 128.2.0

I use Thunderbird on Windows 10; I have a verizon.net email account which I access through Thunderbird. Verizon.net email is transferred to the server from AOL Mail, a… (read more)

I use Thunderbird on Windows 10; I have a verizon.net email account which I access through Thunderbird. Verizon.net email is transferred to the server from AOL Mail, and I have been able to get and send my emails on Thunderbird at verizon.net for years. This week, after Thunderbird's latest update, I have not received any incoming mail on Thunderbird, but I can see my emails on AOL Mail. The technical expert I consulted deduced that the problem is with Thunderbird such that AOL is not connecting to the incoming mail server, even after the password was changed. I can send messages successfully from Thunderbird; the outgoing mail works.

Solved Locked Archived 15 770

Some filters not working

I have 21 filters set up in Thunderbird (originally on the Mac, now on Windows). This is for an IMAP account. Most of the filters are simple, one match, mark message as r… (read more)

I have 21 filters set up in Thunderbird (originally on the Mac, now on Windows). This is for an IMAP account.

Most of the filters are simple, one match, mark message as read, move to a folder. A few have multiple matches, but the same mark read and move to folder steps.

Some filters work fine, some do not work at all. The ones that are not working are the simple single match ones. There's nothing in the filter log showing what the issue might be. The filter in question doesn't show up.

What can I do to track down what the issue might be?

Thanks.

Solved 15 369

Restauration de thunderbird

Bonjour, récemment j'ai dû reinitialiser windows 11, j'avais fait un backup avec ashampoo backup. Après reinstallation de thunderbird, je voudrais restaurer le donnés et… (read more)

Bonjour, récemment j'ai dû reinitialiser windows 11, j'avais fait un backup avec ashampoo backup. Après reinstallation de thunderbird, je voudrais restaurer le donnés et surtout les archives. J'ai restauré les données dans de profile, mais je ne vois pas les anciens messages ,calenders et contacts. J'ai lus dans les forums , de recharger la version 141, pas de succès. J'ai lu aussi d'effacer global-message-db.sqlite , pas de succés. Que doit je restaurer, et dans quel version ? Merci pour votre aide. André

Solved Archived 14 207

How to eliminate unwanted folders

Oh, woe is me. I had both Thunderbird and Firefox open on my desktop, and thought I was typing into Firefox's address bar. But Thunderbird was actually 'live' (selected… (read more)

Oh, woe is me. I had both Thunderbird and Firefox open on my desktop, and thought I was typing into Firefox's address bar. But Thunderbird was actually 'live' (selected?) on the desktop, so that's where my keystrokes went. Not sure what I typed or where the cursor was, but suddenly I have two folders in the left Thunderbird pane that I can't figure out how to get rid of. They are both just above my Local Folders: Templates and Archives folders for one email account, and an Archives for another. All three folders are empty (Archives had "2025" subfolders, but I was able to delete those). Keyboard strokes generated these, but they don't delete. What can I do? Can I navigate with Windows Explorer to where these folders actually reside and delete them there? I sure don't want to mess anything up. Many thanks in advance!

Solved Archived 14 309

After October 10 update, Thunderbird does not retrieve / download mail for non standard settings for vikingsword.com account

I have the same issue and behavior reported in question 1468895 following update 128.3.1esr. When I "get new mail," another account processes and my main one does nothing… (read more)

I have the same issue and behavior reported in question 1468895 following update 128.3.1esr.

When I "get new mail," another account processes and my main one does nothing with no status message display. It used to be that when "nothing" happened, I would try again and be asked to confirm a security exception and then it worked again.

A tablet pc I use for travel with the same update continues to download mail for this account, though more hesitatingly than it did.

The error console shows: NotFoundError: No such JSProcessActor 'BrowserToolboxDevToolsProcess' pop3.server1.4: SecurityError: a SecurityCertificate error occurred Pop3Client.sys.mjs:380:18 pop3.server1.4: SecurityError info: SSL_ERROR_BAD_CERT_DOMAIN Pop3Client.sys.mjs:422:20 pop3.server1.4: SecurityError cert chain: securepop.siteprotect.com; serial# 20:C8:AF:E0:B1:95:42:48:9C:C8:21:21:4A:87:89:B8 <- Avast Web/Mail Shield Root; serial# 4D:D7:A4:81:AF:9D:DF:4D:8F:45:D8:21:07:23:2D:0A Pop3Client.sys.mjs:427:22 tb.account.size_on_disk - Truncating float/double number. 2

I turned off the antivirus email feature and then it read: NotFoundError: No such JSProcessActor 'BrowserToolboxDevToolsProcess' pop3.server1.4: SecurityError: a SecurityCertificate error occurred Pop3Client.sys.mjs:380:18 pop3.server1.4: SecurityError info: SSL_ERROR_BAD_CERT_DOMAIN Pop3Client.sys.mjs:422:20 pop3.server1.4: SecurityError cert chain: securepop.siteprotect.com; serial# 0F:F0:5D:99:50:38:74:73:10:57:9F:F7:75:85:06:4A <- GeoTrust TLS RSA CA G1; serial# 0D:07:78:2A:13:3F:C6:F9:A5:72:96:E1:31:FF:D1:79 Pop3Client.sys.mjs:427:22

Solved Archived 13 297

help get old profile from backup aftrer windows reinstall

Dell tech reinstalled Windows 11, but missing info on my local folders now on 2nd drive. I have iDrive backup of both the drives, need help to find what I need. I'm Tbird… (read more)

Dell tech reinstalled Windows 11, but missing info on my local folders now on 2nd drive. I have iDrive backup of both the drives, need help to find what I need. I'm Tbird supporter monthly and at other times. Sure can use some help as need some financial records that were in local folder files.

Appreciate help to find and restore my Local Folders which held the needed data.

Thanks in advance, Kelly

Solved Archived 13 55

Stopped downloading messages

On 29 Nov 2024, TBird stopped downloading all emails from all my accounts. I have not changed anything on the computer and have run all the troubleshooting routines I can… (read more)

On 29 Nov 2024, TBird stopped downloading all emails from all my accounts. I have not changed anything on the computer and have run all the troubleshooting routines I can find for TBird. Still not working. Interestingly, when Better Bird import the settings from TBird, it exhibited the same issues. Any suggestions?

TIA

Solved Archived 13 81

Connection Refused

After Thunderbird just updated to Version 128.5.0esr today, now all my accounts are saying that the connection is refused. This is coming from three different email serv… (read more)

After Thunderbird just updated to Version 128.5.0esr today, now all my accounts are saying that the connection is refused. This is coming from three different email services that I have accounts on. I'm assuming it's not an issue with those servers as I can access them just fine with a different email client, and I didn't change any settings. Yesterday it worked, today it doesn't. Only thing that seems to have changed is Thunderbird got updated.

Solved Archived 12 1138

[SOLVED] How can I delete an undeletable folder ?

Hi. I have created 2 subfolders in "Drafts", which ALSO turned into draft folders: The folder icons switched from the standard folder icon to the "Drafts" icon. The ri… (read more)

Hi. I have created 2 subfolders in "Drafts", which ALSO turned into draft folders:

  • The folder icons switched from the standard folder icon to the "Drafts" icon.
  • The right-click context menu is reduced (just like for other special folders), e.g. the "delete" command is missing.

So how can I delete this misbehaving folder now ?

I doublechecked in my account manager and via config editor that the subfolder are NOT used as DRAFTS folder for any of my (POP3/maildir) accounts.

Thank you so much.

Solved Archived 12 126

Web page triggered by clicking on email subject in the list pane

Recently, I have experienced an erroneous browser launch, simply by clicking on the title of the message in the list pane. This problem seems to occur when clicking on e… (read more)

Recently, I have experienced an erroneous browser launch, simply by clicking on the title of the message in the list pane. This problem seems to occur when clicking on emails from a particular UK supermarket (tesco.com) and the web page opened has a long and complicated URL, but the page contains only a single pixel which shows up as a white dot on a black background.

Obviously, it is likely that there is something strange about that source, but the problem doesn't occur if I click on the same email in a different email client (in this case Evolution).

I have tried various Settings as advised by web searches and also the solutions suggested in Thunderbird Help (Troubleshooting Mode and Troubleshooting Information).

I am running Thunderbird 140.5.0esr (64-bit) on Kubuntu Linux 24.04.

Solved 12 342

thunderbird for linux: slider color

A while back I managed to both widen my sliders and change the color to improve visibility from the grey that is barely different from the background color. It work most… (read more)

A while back I managed to both widen my sliders and change the color to improve visibility from the grey that is barely different from the background color. It work most of the time, I made the change tinkering with GTK. Here's my gtk.css file:

scrollbar { background-color: #cccccc; } scrollbar slider { min-width: 20px; }

/* dark green: pointer is not in the active window */ scrollbar slider:backdrop { background-color: #00aa00; }

/* green: pointer is in the active window but not on a slider */ scrollbar slider { background-color: #00ff00; }

/* dark red: pointer is hovering over slider but mouse button not pressed */ scrollbar slider:hover { background-color: #aa0000; }

/* red: slider is active */ scrollbar slider:hover:active { background-color: #ff0000; }


... it always works in the 'inbox' window and usually works for message content, but some messages insist on continuing to show the tiny grey slider that's almost invisible. Is there some way I can fix that? If anyone's interested I can forward examples of both situations. Image on the left is what I want. Image on the right is the tiny grey slider that I can't see.

Solved Archived 12 144

Moving 90 folders

I have a local folder which has 90 folders within it. These are folders brought over from Eudora (the mail system I used before Thunderbird). It would help me if I coul… (read more)

I have a local folder which has 90 folders within it. These are folders brought over from Eudora (the mail system I used before Thunderbird). It would help me if I could easily move all 90 from their current "Eudora" folder to the big "main" folder that Thunderbird has. To make it clear what I'm asking, here's an example, using two folders, Danbury and Fritz.

D (folders whose names begin with D) Eudora folder, which has two folders - Danbury and Fritz F (folders whose names begin with F)

Is there any way to move the 2 folders that are currently within the "Eudora" folder so that they're "first level" folders. In other words, Danbury would be among the "D" folders and Fritz would be among the "F" folders.

The only way I know to achieve this is by manually creating the new folders, moving the items from the old folder to the new folder, and then deleting the old folder. This is cumbersome.

Solved 12 162

(Mail) Sent file size exceeds 3 GB, no longre read by TB

The 'Sent' file in my 'Mail' folder exceeds 3 GB (3,224,360,399 bytes) and is not being read in the TB Mail window. How can I reduce the size of this file AND save messag… (read more)

The 'Sent' file in my 'Mail' folder exceeds 3 GB (3,224,360,399 bytes) and is not being read in the TB Mail window. How can I reduce the size of this file AND save messages???

'Sent' message folder IS searchable!!!

Solved Archived 11 252

Cannot create my Comcast email account in thunderbird

I am running Linux Mint and Thunderbird 140.9.0esr (64-bit). When I try to setup my Comcast email account I get errors and the program basically stops. For example "can't… (read more)

I am running Linux Mint and Thunderbird 140.9.0esr (64-bit). When I try to setup my Comcast email account I get errors and the program basically stops. For example "can't access property "cleanup", this [#configVerifier] is undefined". When I allow Thunderbird to do the initial search and follow its recommendation I get this error: Error creating account Incoming server already exists

I have Tbird running on two other computers THAT HAVE BEEN TURNED OFF. I noted that if I tried setting up Tbird on my newest Mint installation, i.e., Tbird running on my Windows machine, it would also fail to make the account.

I am at a loss as to what is going on. Any ideas???

Solved 11 45

Image file picker stopped working after recent update to Version 128.3.1esr (64-bit)

On Xubuntu 24.04: In compose, the image file picker stopped working after a recent update to Version 128.3.1esr (64-bit) These images are simple png or jpg from my Pictur… (read more)

On Xubuntu 24.04: In compose, the image file picker stopped working after a recent update to Version 128.3.1esr (64-bit) These images are simple png or jpg from my Pictures Folder. I double checked that all accounts all do allow html composing. The 'Choose File' Button does nothing at all. I was expecting a pop-up file picker.

Solved Archived 10 27

Thunderbird won't connect to server after attempting to change password

I tried to update my email password and when Thunderbird prompted me for the new password, I entered it but now I get a message stating that Thunderbird could not connect… (read more)

I tried to update my email password and when Thunderbird prompted me for the new password, I entered it but now I get a message stating that Thunderbird could not connect to the server. I have looked at several other posts describing a similar problem but so far have been unable to solve my issue.

Eric

Solved Archived 10 117

PROBLEME ENVOI DE MAILS

Bonjour, J'ai 3 comptes de messageries gérés sur Thunderbird. Sur l'un des trois (jeanmarie.doree@outlook.fr), je reçois bien des messages mais il m'est impossible d'en e… (read more)

Bonjour, J'ai 3 comptes de messageries gérés sur Thunderbird. Sur l'un des trois (jeanmarie.doree@outlook.fr), je reçois bien des messages mais il m'est impossible d'en envoyer... alors que sur les deux autres tout fonctionne normalement. J'ai supprimé ce compte et je l'ai réinstallé mais le problème est toujours là (voir pièce jointe). Merci d'avance pour votre aide ! Cordialement, JM Dorée

Solved Archived 10 126