Showing questions tagged: Show all questions
  • Solved

When downloading from Outlook on the web using Firefox ESR, an unnecessary string is added to the file name.

When accessing Outlook (https://outlook.office.com) using Firefox ESR version 128.9.0 and attempting to download a file attached to an email, the string 'UTF-8' is automa… (read more)

When accessing Outlook (https://outlook.office.com) using Firefox ESR version 128.9.0 and attempting to download a file attached to an email, the string 'UTF-8' is automatically inserted at the beginning of the file name, which is causing issues. This phenomenon does not occur with other browsers such as Edge or Chrome.

Is there a way to solve this problem?

Asked by fujioka25a 2 months ago

Answered by jscher2000 - Support Volunteer 2 months ago

files downloaded from outlook start with UTF-8 in the name

Hello! Since some days I have the problem that all files I download from outlook are accompanied by a preceding UTF-8 in the file name. This is not the case for e.g. go… (read more)

Hello!

 Since some days I have the problem that all files I download from outlook are accompanied by a preceding UTF-8 in the file name. This is not the case for e.g. google chrome. Can I fix this problem by myself, or is it a general problem of firefox 128.9esr (64-bit)?

Asked by Stefan Groote 2 months ago

Last reply by TyDraniu 2 months ago

  • Solved
  • Locked

Firefox for Android 15

I have a problem with malware or downloading unwanted software. Prevent tracking and help prevent intruders from accessing my device. Firefox for Android Version 15 … (read more)

I have a problem with malware or downloading unwanted software. Prevent tracking and help prevent intruders from accessing my device. Firefox for Android Version 15

Asked by THANYHA _J 4 months ago

Answered by THANYHA _J 4 months ago

Where can I find downloaded files on iPhone?

I downloaded a file from adobe.com and I cannot find it. I also can’t find a setting in firefox for downloaded files location. I searched the iPhone “files” app for ”pdf”… (read more)

I downloaded a file from adobe.com and I cannot find it. I also can’t find a setting in firefox for downloaded files location. I searched the iPhone “files” app for ”pdf” and couldn’t find it. I performed the same action on Safari and the file instantly showed up in my downloads folder. Any ideas? iPhone 16 iOS 18.1.1 Firefox 134.1 Thank you Yaron

Asked by yaron2 5 months ago

Last reply by yaron2 5 months ago

Changing download directory on Firefox android

I want to change my download directory on the mobile app, I've tried the solution of this post, but it doesn't seem to be working anymore, I can't find any other solution… (read more)

I want to change my download directory on the mobile app, I've tried the solution of this post, but it doesn't seem to be working anymore, I can't find any other solution

Asked by claymorwan 4 months ago

Last reply by Denys 1 month ago

video download helper

how do I download video download helper to my Firefox browser? I'm in a cul de sac in your website. There's no button to push to get the add on. Please help thank you … (read more)

how do I download video download helper to my Firefox browser? I'm in a cul de sac in your website. There's no button to push to get the add on.

Please help thank you john

Asked by jvandaam 2 months ago

Last reply by Kiki 1 month ago

  • Solved

Downloads button not opening file in application

When I was previously using Firefox in Kubuntu 22.04, if I downloaded something I could go to the Downloads icon and click on the download and it would open in the desire… (read more)

When I was previously using Firefox in Kubuntu 22.04, if I downloaded something I could go to the Downloads icon and click on the download and it would open in the desired application. After a failed upgrade to 24.04 I had to do a reinstall and now in Kubuntu 24.04, if I click on a downloaded file it will always bring up a window with "Open the file link with okular?" and the buttons Cancel and Open Link below. How do I go back to the previous way of it working?

Asked by Mark 4 months ago

Answered by Mark 4 months ago

Downloads Often are Very Slow to Download, and Stops General Searching Until Cancelled

Hello, Can you please assist with the following download issue? Firefox often, though not always, is very slow to download files, and when this occurs, I am unable to s… (read more)

Hello,

Can you please assist with the following download issue?

Firefox often, though not always, is very slow to download files, and when this occurs, I am unable to search by others tabs etc. I can download the same file using Edge on the same computer "instantaneously". Firefox returns to normal operation ~ 10 seconds after I cancel the download.

I unsuccessfully attempted to search for solutions.

Thanks and regards.

Asked by settingsaver 3 months ago

Last reply by settingsaver 3 months ago

Downloads not working????

I can't download ANYTHING on Firefox I've been tempted to switch to Chrome again because of this like why can I not download I don't THINK I did anything wrong either and… (read more)

I can't download ANYTHING on Firefox I've been tempted to switch to Chrome again because of this like why can I not download I don't THINK I did anything wrong either and it's really becoming frustrating I'm sorry

Asked by ibadallahmuhammad 2 months ago

Last reply by jonzn4SUSE 2 months ago

UTF-8 extention when downloading a file from Outlook 365

Dear , Please help me when my file downloaded it seems extention is added to my file. Ex: i downloaded a file name questionare.xlsx the output for the file is UTF-8ques… (read more)

Dear ,

Please help me when my file downloaded it seems extention is added to my file.

Ex: i downloaded a file name questionare.xlsx the output for the file is UTF-8questionare.xlsx

Please give me feedback and resolution for this issue. This just happend in April 17,2025.

Asked by Aian Alonsagay 2 months ago

Last reply by Aian Alonsagay 2 months ago

Download

Firefox for Android is my favorite, but its download manager is not that special, sometimes a file gets downloaded, but mostly the big files fail and do not get downloade… (read more)

Firefox for Android is my favorite, but its download manager is not that special, sometimes a file gets downloaded, but mostly the big files fail and do not get downloaded at all, I request you to make the firefox download manager even better like the download manager of Brave and Chrome browser.

Asked by tara556611 2 months ago

Last reply by TyDraniu 2 months ago

Downloading video works or some sites but not for all.

I am trying to download videos from a site that I newly subscribed to. The videos do stream perfectly. The files do not download as video files and will not open at all. … (read more)

I am trying to download videos from a site that I newly subscribed to. The videos do stream perfectly. The files do not download as video files and will not open at all. When I click on the download link, there is no recognition of a download happening and when I check my files later I have an "internet" file showing with a title but without a video file extension and nothing will open. The file extension is ".html". I am following the step by step instructions from the site involved. Other sites videos are downloading as expected.

Does firefox need to be my default browser? Any suggestions how to remedy this without losing what is working? Are there plug-ins that can address this issue?

Thanks.

Asked by reb4now 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

  • Solved

Choose file management software when opening Download folder

Hello, I'm using Firefox on Manjaro. Usually I'm using dolphin but I've installed nemo too for having a second option if dolphin doesn't work. But after installing nemo … (read more)

Hello,

I'm using Firefox on Manjaro. Usually I'm using dolphin but I've installed nemo too for having a second option if dolphin doesn't work. But after installing nemo the file management software when opening the folder where the file downloaded switched to dolphin. Where can I change it back to dolphin?

Firefox Version: 135.0 (64-Bit)

System Information: Operating System: Manjaro Linux KDE Plasma Version: 6.2.5 KDE Frameworks Version: 6.10.0 Qt Version: 6.8.1 Kernel Version: 6.12.11-1-MANJARO (64-bit) Graphics Platform: X11

Asked by Christian 5 months ago

Answered by Christian 4 months ago

Can't uncompress download of Firefox 135.0

Hello, We use the following code (in a Dockerfile) to download the latest Firefox for testing. curl -fsSL -o /tmp/firefox.tar.bz2 "https://download.mozilla.org/?produc… (read more)

Hello, We use the following code (in a Dockerfile) to download the latest Firefox for testing.

curl -fsSL -o /tmp/firefox.tar.bz2 "https://download.mozilla.org/?product=firefox-latest-ssl&os=linux64&lang=en-US" && tar -C /tmp -xjf /tmp/firefox.tar.bz2 firefox

Starting with 135.0 the tar command fails with:

bzip2: (stdin) is not a bzip2 file.
tar: Child returned status 2
tar: Error is not recoverable: exiting now 

134.0.2 works: curl -fsSL -o /tmp/firefox.tar.bz2 "https://download.mozilla.org/?product=firefox-134.0.2....

A couple questions: - What has changed? Is there some other way we need to download and uncompress? - Is there any documentation of the supported query params for https://download.mozilla.org

Thanks, Paul

Asked by pwbennet 5 months ago

Last reply by NoahSUMO 5 months ago