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may have to reinstall Thunderbird again

My windows 10 took a powder and had to have it repaired The thing that i may not be able to get are the add ons and the address book that i had on it they are install… (read more)

My windows 10 took a powder and had to have it repaired The thing that i may not be able to get are the add ons and the address book that i had on it they are installing anew hard drive but were able to back up some of the files and such. I know it is something about address book and history but not sure how to do it .i and when it comes back can i come back and get help

Asked by Mary 3 weeks ago

Last reply by Toad-Hall 3 weeks ago

  • Archived

How to revert from Beta 88.0b1 (64-bit) back to normal release channel?

I need to get out of the Beta releases ...88.0b1 (64-bit) ... and back to regular release. How do I do that and retain all the emails, address books and Enigmail settings… (read more)

I need to get out of the Beta releases ...88.0b1 (64-bit) ... and back to regular release.

How do I do that and retain all the emails, address books and Enigmail settings?

I have tried starting the beta with "Thunderbird --allow-downgrade" but the version remains the same Beta 88.

Asked by kufurst 1 year ago

Last reply by ska.adley 1 year ago

Resolved - Cannot set up an existing account.

I have an existing Thunderbird account on my Windows 11 PC. I am now trying to open and access this same account on another PC with Windows 10.This is the message that ke… (read more)

I have an existing Thunderbird account on my Windows 11 PC. I am now trying to open and access this same account on another PC with Windows 10.This is the message that keeps on appearing:

Unable to login in at server. Probably wrong configuration,username or password.

Any help would be greatly appreciated.

Asked by Suksan 2 months ago

Last reply by Matt 1 month ago

I cant download from google drive on firefox version 95.0.2 windows 10

Whenever I try to download something off my google drive, text pops up in the bottom left corner, but then nothing happens. It works just fine on microsoft edge, so I thi… (read more)

Whenever I try to download something off my google drive, text pops up in the bottom left corner, but then nothing happens. It works just fine on microsoft edge, so I think its a firefox issue and not a google drive issue. I tried refreshing my browser, deleting my cookies, updating my browser, turning off enhanced tracking protection, and anything else I could think of. Please help.

Asked by nathanogrodowczyk 5 months ago

Last reply by jonzn4SUSE 4 months ago

  • Archived

How to repair or re-create missing profiles.ini and installs.ini files ?

On another user's account, cannot go back to earlier FF version, profile files missing. Cannot start _any_ revision, old or current (using OSX Sierra on that user & d… (read more)

On another user's account, cannot go back to earlier FF version, profile files missing. Cannot start _any_ revision, old or current (using OSX Sierra on that user & different FF versions - the shared data you see her is NOT the same ) details here: https://support.mozilla.org/en-US/questions/1356226

I don't see the profiles.ini and installs.ini files within the Profiles folder. I see the general format from looking at good ones in my own Profile.

Don't understand why some are "locked."

How do I re-create them using the existing Profile names, and how do I denote which to startup using (the default folder?) Can't find any Help files to explain.

This is driving me mad, we are using the same physical computer because mine broke, so I start it up off an external drive containing my drive, then I have to shut down & restart on the internal drive to work on it, but then I don't have access to my saved files or to post on the forum.

Asked by FireFoxSucks 6 months ago

Last reply by jscher2000 - Support Volunteer 6 months ago

  • Archived

move android from Ff nightly to beta?

Please tell me how to go back to Firefox "regular" or Ff Beta from Ff Nightly for Android. I can't stand not being able to bookmark easily and *especially* miss adding b… (read more)

Please tell me how to go back to Firefox "regular" or Ff Beta from Ff Nightly for Android.

I can't stand not being able to bookmark easily and *especially* miss adding bookmarks to my home page(s) and the endless update is interruptive. My phone is very slow as it is. 

Thanks. I am afraid to migrate Firefox "backwards" from Nightly to beta or just ordinary. I lost all my bookmarks a year ago by uninstalling Instagram which somehow wiped out Firefox as well.

Many thanks.

Asked by filterfeeder 6 months ago

Last reply by Seburo 6 months ago

  • Archived

Firefox browser doesn't open in Win7 64bit

Hello everyone I re-install my win7 recently. I can get the firefox browser installed whitout any errors but it doesn't open. However I can see it's open in task manager… (read more)

Hello everyone I re-install my win7 recently. I can get the firefox browser installed whitout any errors but it doesn't open. However I can see it's open in task manager in processes tab. what would be the problem? please advise

Asked by Sal 7 months ago

Last reply by FredMcD 7 months ago

  • Archived

AOL security update by 7DEC21 requires new account, best way to migrate email files?

NOTE: I do NOT have a solution, the email with that comment was clicked on accidentally. Note that when creating a brand new email in Thunderbird with the extra security … (read more)

NOTE: I do NOT have a solution, the email with that comment was clicked on accidentally.

Note that when creating a brand new email in Thunderbird with the extra security step, it did NOT utilize OAuth. That is NOT what happens in the new security process.

If I re-create my existing email, will TB glitch? How do I migrate my existing POP folders to the "new" version of the account?

AOL security update by 7DEC21 requires creating a new account, best way to migrate email files? Notably their instructions don't mention this...

Anyone do this already? Any glitches? What's the easiest way to put your old account data into the new one?

How does TB handle the fact that you have two identical emails with separate accounts, differing only in that one-time password?

And how do you access that password entry popup that ONLY appears during account setup?

Asked by FireFoxSucks 6 months ago

Last reply by k.quilt 5 months ago

  • Archived

Deleting old emails massively INCREASES file size!

God's morrow, Gentlefolk and folkesses. I'm trying to migrate Thunderbird to a new coputer. Horrified to see that the Thunderbird folder was 26 GB, I deleted thousands o… (read more)

God's morrow, Gentlefolk and folkesses. I'm trying to migrate Thunderbird to a new coputer. Horrified to see that the Thunderbird folder was 26 GB, I deleted thousands of old emails, emptied all deleted item folders, deleted all archives, restarted the computer and then went to check on the size of the new "much slimmer" folder.

After deleting masses of unwanted data, the folder size has INCREASED to 33GB!

What to do?

Blessed be Karma Singh

Asked by Karma Singh 1 year ago

Last reply by sfhowes 1 year ago

  • Archived

Trouble accessing a dozen Gmail imap accounts, only one works. Win10 on AT&T. Possible network issue.

Windows 10 updated automatically and shut off my Thunderbirds access to the server. Now when I try to re-enter my accounts, I have to do it manually as it does not specif… (read more)

Windows 10 updated automatically and shut off my Thunderbirds access to the server. Now when I try to re-enter my accounts, I have to do it manually as it does not specify IMAP or SMTP.

I have a dozen Gmail accounts, all basically identical. Just a few letters in the username are the difference. I got one of these to work inbound and outbound. I can’t get any of the others to work with Identical account settings and appropriate passwords for the inbound IMAP side of each account. Outbound I am entering in the same account name and password for every new account matching the SMTP settings of the one account that works.

I have closed and restarted Thunderbird, deleted and reinstalled it, nothing works. With all these maneuvers I just lucked out and got one account to work somehow and I cannot replicate it.

Any ideas? Thanks in advance

Asked by 617d 1 year ago

Last reply by Wayne Mery 1 year ago

  • Archived

Recover Thunderbird files from bad disk that will not boot

The C: drive on my computer failed suddenly and I had to recover the system from a backup that was several months old. I did a LOT of work on Thunderbird since that last… (read more)

The C: drive on my computer failed suddenly and I had to recover the system from a backup that was several months old. I did a LOT of work on Thunderbird since that last backup, and I want to transfer the messages that were updated to my new C: drive. Is there a way I can copy the files with the messages from my bad hard drive to Thunderbird on the new drive so I can compare the folders? The bad disk shows so many read errors that I don't want to simply move the files from the bad disk into my new disk. I want to copy only the messages that are new since that last backup.

Is there a way to rename all of the files from the ....default\Mail\Local Folders\ from the bad disk so I can copy them onto the new drive without replacing any files on the new drive?

I have the same problem with the entries in my address books, except that I don't know of any way to view two versions of the Thunderbird address books and copy contacts from one to the other. Is there a way to copy just the updated contact to the new disk?

Can I get a list of add-ons installed on Thunderbird from the bad disk? Can I just copy the .xpi files that are different in the ....default\extensions\ directories to install them on the new drive?

Thanks very much for your help! Lloyd

Asked by Lloyd Ewing 1 year ago

Last reply by Toad-Hall 1 year ago

  • Archived

Serious Question: Why Does Firefox for Android require so much Access to my personal data?

Greetings everyone, Sorry to be creating a thread about this, but it's a serious question I need help with. I was just about to install Firefox for my old Android phone. … (read more)

Greetings everyone,

Sorry to be creating a thread about this, but it's a serious question I need help with.

I was just about to install Firefox for my old Android phone. However, before installing Firefox it warns me that it requires access to a bunch of my personal data... :(

Why is this the case?

I currently use Google Chrome on this Android phone.

I'd really appreciate any advice.

Asked by Helpless_Quest 1 year ago

Last reply by Seburo 1 year ago

Firefox suddenly cannot download any files

Not for the first time, I suddenly cannot download any files in firefox (from PDFs to wetransfer links etc.). I have followed every bit of online advice there is. In trou… (read more)

Not for the first time, I suddenly cannot download any files in firefox (from PDFs to wetransfer links etc.). I have followed every bit of online advice there is. In troubleshoot mode I can download files. However by a process of elimination it is not caused by hardware acceleration, addons or extensions or my avast antivirus. This is really troublesome and I really need to download a lot for work. Performing a refresh every couple of weeks is not the solution.

This problem has been around for at least two years now.

Asked by alex.ross 4 months ago

Last reply by jonzn4SUSE 3 months ago

  • Archived

Thunderbird on Windows 7/10

I am a Windows 7 Firefox user. A dying computer is forcing transition to Windows 10. I have used Windows Live Mail 12 for years, and have thousands of emails stored in … (read more)

I am a Windows 7 Firefox user. A dying computer is forcing transition to Windows 10. I have used Windows Live Mail 12 for years, and have thousands of emails stored in 4 or 5 accounts on the old computer. The Mail program in Windows 10 will not accept a transfer of my emails and profiles, according to Microsoft Support (Microsoft Sales told me it would, but that's another story). Can I export my emails to Thunderbird and then transfer them to Thunderbird on Windows 10? My only other option appears to be Outlook, and that is the road to Hell. Thank you.

Asked by Mark 1 year ago

Last reply by Toad-Hall 1 year ago

  • Archived

Offline Folders missing

I have downloaded emails locally and am using Offline mode. However not all folders were downloaded. I have an "old" folder with "old sent items" which I can only see whe… (read more)

I have downloaded emails locally and am using Offline mode. However not all folders were downloaded. I have an "old" folder with "old sent items" which I can only see when I am Online. How can I download the missing folder to see it Offline?

Asked by trek102 1 year ago

Last reply by Toad-Hall 1 year ago

  • Archived

What are the best ways to copy existing settings to a new profile?

Hi, I've encountered my fair share of bugs. I'm also disabled, so I need a lot of safety and accessibility fixes to use any browser. Debugging advice often involves ""saf… (read more)

Hi,

I've encountered my fair share of bugs. I'm also disabled, so I need a lot of safety and accessibility fixes to use any browser.

Debugging advice often involves ""safe" mode," which disables some safety and accessibility tools, or "refresh Firefox," or otherwise using new profiles, which require me to set up the safety and accessibility tools before I can do anything. (For example, by default Firefox uses blinking cursors, autoscroll, and smooth scrolling, all of which trigger my migraines.)

In the past I've sometimes copied specific items, or cleared out a new profile folder and copied everything from an already-set-up profile folder.

Are there better or worse ways to copy bookmarks, saved passwords, about:config settings, user css, add-ons, and add-on settings?

(The previous time I asked this, I somehow got diverted to the wrong forum.)

Asked by MarjaE 1 year ago

Last reply by cor-el 1 year ago

Update to Thunderbird 91.5 causing problems

I was running 91.4, automatic update told me it failed and I should download and install 91.5 manually. So I did. 91.5 became a new install and didn't pick up any data &a… (read more)

I was running 91.4, automatic update told me it failed and I should download and install 91.5 manually. So I did. 91.5 became a new install and didn't pick up any data & settings from 91.4, which was still there. I uninstalled 91.5 and it deleted all my 91.4 data & settings, so 91.4 was now a new installation. I uninstalled 91.4, installed 91.5 and restored an old profile (yes I should backup profiles more often!) The big legacy is that I can't click on a file in File Explorer and share it by email. 'No associated program' is the message. (Thunderbird is my default email client). I read that File Explorer can only do this operation with 32 bit apps. Outlook users are being advised to downgrade their 64 bit app back to 32. Certainly I have a 91.5 64bit install (I don't recall what 91.4 was). Can I downgrade? Is 91.5 available in 32 bit?

Asked by david564 4 months ago

Last reply by eehines 4 months ago

Can't send or receive mail

I upgraded from Thunderbird 52 to version 91. Even though all the account settings appear to be correct, I can neither send nor receive mail. What the -- is wrong? … (read more)

I upgraded from Thunderbird 52 to version 91. Even though all the account settings appear to be correct, I can neither send nor receive mail. What the -- is wrong?

Asked by William Peyser 3 weeks ago

Last reply by Stans 3 weeks ago