All Products Support Forum

Am trying to import my .pst files from outlook 2019 into thunderbird. Have tried using import tool. Get to step 2 and does not asllow me to specify location of the .pst file. what am I doing wrong?

I have two questions.

1) I have several email accounts, on various domains with various hosts, that I want to access with Thunderbird. I've installed the first one okay. But when I go to add another - Tools / Account Settings / Account Actions / Add Mail Account - it goes to a tab "Account Setup" showing the settings for the first account. I don't want to overwrite those settings, replacing the first account with the second. I want to add an account, not change the account. How do I do that?

(If I'm just supposed to change the settings that are already filled in for the first account, the interface is extremely confusing. For that matter, the expression "existing email address" is confusing - at first I thought it meant an address already added to Thunderbird, rather than an address hosted elsewhere - these things should be changed.)

2) In some cases I have multiple addresses at the same domain, and I'm using Windows 10. The following exchange is from 7 and 5 months ago. Has the issue been resolved?

https://www.reddit.com/r/Thunderbird/comments/z1xerf/cant_add_second_account_from_same_domain/

Thank you.

Keith

Previously I used Outlook 2019 installed on windows 10 PC. I saved PST files to archival store before changing email provider, now with MS365. Don't like how MS365 behaves, like operating with an elastic band. Outlook 2019 will no longer open. There is a lot of old email traffic on the PST files that I cannot now access. I have installed Thunderbird v102.10.1 on the PC and would like to import PST. What is the procedure to import PST files into Thunderbird?

Hello people at support. I need to export my emails as the mail server is being changed. Could you please tell me how to export and import email accounts on my computer.

I have made many attempts to move Thunderbird from my old Windows machine to my new one. The old machine was running Windows 8.1, the new one is Windows 11. I've exported, then imported using all the different ways listed but can't get all the data. I've had some success doing it one account at a time including my address book and accounts setup information and they are working properly but can't get the folder data for my accounts or any Local Folders for some reason. I don't want to mess up what I've been able to successfully migrate so I'm reluctant to doing a mass migration again. Is there a way I can migrate doing it one folder at a time without messing up the other ones?

I am trying to import the messages from a Thunderbird 102 profile into 115. The profile includes one gmail POP account. Importing the profile gets all the messages in Local Folders, but none of the ones associated with the POP account (Inbox/Sent/Drafts/Junk/Trash). Newly received messages go into the Inbox without a problem.

Tuhunderbird 115.0.1, 102.13.0, macOS 13.4.1

I suffered a catastrophic crash and had to replace my computer, a mac. I replaced it with another mac.

Because the older one will not boot up, I could not migrate my firefox data.

I ended up doing 'lost password' for all my sites.

There are a couple where the lost password thing hasn't worked.

It occurred to me to rename the (new computer's) logins.json file, copy the old computer's logins.json file from my external backup drive, put it in new computer's /user/library/application support/firefox, and then look in preferences, get the two passwords I want, set things back, enter these passwords into firefox again.

This did not work. In fact, now no matter which file is named logins.json, preferences says I have NO passwords stored.

I cannot find anything that tells me how to just decrypt the .json files (at least, not in a step-by-step way that I can use.)

Since about two months ago, I haven't been able to update Firefox(or any other browser for that matter). I've tried the typical method of going to Preferences, checking for updates, but I can't get passed that point. I get this error message stating "Failed to check for updates."

Chrome was giving me much of the same issue, I've allowed GoogleUpdate on my firewall rules, restarted the PC and tried again. Still got the same error message. I have no other antivirus software installed on this device other than the Windows Defender default app. Firefox hasn't told what I should be allowing past my firewall so I haven't tried anything similar for Firefox.

I also tried uninstalling Firefox, but when I tried to reinstall, I couldn't finish that process because clicking on Download Now led me to this error message stating "Hmm. We’re having trouble finding that site.

We can’t connect to the server at download.mozilla.org."

I assumed this was maybe a DNS issue. I tried a DNS flush but that also was ineffective. I tried changing my DNS servers to 1.1.1.1 and 1.1.1.2, also tried other known DNS servers but that didn't work either.

In the meantime, I'd like to at least get an offline installer going because my current version is 110.0.1.

Thank you.

I am having trouble to open firefox browser for ubuntu 20.04(focal). I have also delete mozilla folder from cache and then reinstalled again. I have tried to rename profileini file. Finally I have uninstall and install using terminal by "sudo apt install firefox" but still I am getting this error "Your Firefox profile cannot be loaded. It may be missing or inaccessible".

How to resolve this.

Thanks in advance.

On android playstore, I am getting a message that a firefox update is available. But there is no description about the update. How to find out authenticity of an android app firefox update and its version and reason for the release.

Thunderbird stopped sending and receiving emails. I installed a new copy of thunderbird on another computer. After some time I was able to get it functional there. I would now like to have the same mail folder structure on the new machine as the old and import all my old information. I have exported the contents of the old Thunderbird profile to a usb drive. There are a large number of files and folder - 167 to be exact. The path the to the profile folder on my old computer was ....AppData\Roaming\Thunderbird\Profiles\t3ozjfx.default. This is the 'Local directory' in the Server Settings on the old computer. The path to Profile folder on the new installation is also ...AppData\Roaming\Thunderbird\Profiles\ but then there are two profile type files. One called t3ozjfx.default as before and another called test.default. The 'Local directory' in the Server Settings on the new computer is .....AppData\Roaming\Thunderbird\Profiles\t3ozjfjx.default\ImapMail\mail.cts.com-1.au It took me a great deal of effort to get emails sending and receiving properly on the new machine. It should have been just a matter of having the correct port addresses, server name, and encription method. However one had to fiddle with the local directory path to get operational

My question is given the above should I be able to get my old email file structure and the contents of those files onto the new computer by using the import facility in thunderbird. I would also like have the 'sent' messages on the old computer on the new computer. Will the thunderbird import operation be able to do this using the profile file information I put on the usb memory.

I hope I have not been too tedious in asking this question. It would be an immense relief if I could get Thunderbird on my new computer to have all the contents and folder structure that I had on the old computer.

sincerely yours

Devin Trussell Melbourne Australia

I want to import my Mbox file into Thunderbird because Thunderbird is a free email client that works on both OS Mac & Windows. But I do not have any idea how to add my Mbox files to Thunderbird. If you have any ideas please guide me…

I lost my windows 7 and am installing windows 10 on a new computer and moving from Outlook to Thunderbird I have installed Thunderbird. Outlook won't start but I found the PST file. I used SysInfo PST Converter to convert my PST file to MBOX format. But Thunderbird won't accept it; says I should check the error console. After I finally found the error console I did not understand one word it said. My impression is that Thunderbird import looks for a file or a folder. SysInfo Converter gave me a "Outlook 0" folder which had and an empty MBX file and a sub folder called Top of Personal Folders which contained a Contacts, Deleted Items, Inbox, and Sent Items folders, and each of those has sub folders and/or MBX files. All of these were in a folder that I chose and named Thunderbird. Anybody know how I can import my converted PST file into Thunderbird?

Thanks a ton.

RodB

As of the newest TB version out July 31, 2023, I cannot send outgoing emails. Never had this problem with TB. After years of happily using TB and loving its wonderful functions and features, this inability to send outgoing emails is a mystery. Tried just about everything, but can find no fix. Tried to find a Mozilla-authorized earlier version to replace the newest version but could not find one on a Mozilla-authorized site to download.

Worked with 7 computer techs from the company from which I bought my new Win 11 computer this year--they couldn't find a fix. Worked with 5 techs from my Internet provider but not one of them could fix the outgoing email problem. Uninstalled, re-installed, repeated, checked all settings, stopped security software--nothing fixes the problem. My Spectrum webmail still brings in my incoming and sends out my outgoing emails but TB does not send the outgoing. I can only conclude the problem is the newest version of TB. Am I right? Is a fix on the way?

Who has run into this problem and how have you fixed it? Already spent 2 1/2 days working on this and not even the "computer experts" have a clue. Any TB heroes out there who can come to the rescue? Or should I wait a few weeks until this glitch in the newest version is fixed? Thanks in advance. I'm lost without my wonderful TB!

I have Dlink web cams. They are only accessable via a MyDlink app. The app is only compatible with Firefox 51 or 52. How do i get older versions running on my laptop?

I have several email accounts with my domain at Godaddy. They say I must change from POP/IMAC to EXCHANGE PROTOCOL to see my email. When will there be a software solution for TB to change the emails to EXCHANGE automatically?

I'm trying to export my Thunderbird addressbook using the export function. I go to "address book"->"tools"->"export" and I get "Export Export accounts, messages, address books, and settings to a ZIP file. If your current profile is larger than 2GB, we suggest you back it up by yourself." Then it wants to export the whole thing as a Thunderbird Profile with no other choices showing. I can't seem to export the "address book" to the "csv" format which I used to be able to. Any ideas?