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Problems with Firefox installation

I had posted my question yesterday and received a response from jscher2000. I sent a reply to the response by email a short while ago, but I wasn't sure it went through. … (read more)

I had posted my question yesterday and received a response from jscher2000. I sent a reply to the response by email a short while ago, but I wasn't sure it went through. Therefore, at the possible expense of having you receive the reply twice, I have recopied it here:

Thank you for trying to help me download Firefox onto my computer. As per your advice, I first tried shutting down and restarting my computer. That did not work. Then I went onto the link you sent me: https://www. mozilla,org/en-US/firefox/all/#product-desktop-release . The installation began, but only got up to around 80 - 90%. It stopped at the point where it said Execute: "C:|Program Files\Mozilla Firefox\default-browser-agent.exe" register-task 308046B... (It looks like there might be some more letters and/or numbers after the "B", but I can't see what they are.) I waited a few more hours to see if the installation would continue, but it did not. I then went back to try downloading Firefox in the regular way. First I got a message, "Now installing. Firefox will be ready in just a few moments." Again, installation proceeded to around 80 - 90 %, and then I got a message, "Hmmm. For some reason, we could not install Firefox. Choose OK to start over." Starting over didn't help. I got the same message. Any further help or advice that you can give me would be greatly appreciated. drzee1946 email: drzee1946@gmail.com

Asked by drzee1946 6 hours ago

Last reply by cor-el 35 minutes ago

downloading/installing Firefox

I have been using Firefox for quite some time. Suddenly it stopped working on my computer, I tried uninstalling and reinstalling, but I keep getting a message that there … (read more)

I have been using Firefox for quite some time. Suddenly it stopped working on my computer, I tried uninstalling and reinstalling, but I keep getting a message that there is a problem with the download and installation. Can anyone help? Let me know if you need any further information. Thank you in advance.

Asked by drzee1946 23 hours ago

Last reply by cor-el 36 minutes ago

New Computer

I recently migrated data from my old MacBook Pro to a new MacBook Air. I installed Firefox on my new computer as it did not migrate. It installed fine but will not launch… (read more)

I recently migrated data from my old MacBook Pro to a new MacBook Air. I installed Firefox on my new computer as it did not migrate. It installed fine but will not launch. Please help.

Asked by Charlie 19 hours ago

Last reply by jonzn4SUSE 1 hour ago

Keep two Email accounts (inboxes, all folders) separate on the same Thunderbird.

Hello, I cannot seem to locate my situation in the Thunderbird Support Library, so I am submitting this problem for your profusely appreciated help. Question: Is it po… (read more)

Hello,

I cannot seem to locate my situation in the Thunderbird Support Library, so I am submitting this problem for your profusely appreciated help.

Question: Is it possible to keep the inboxes and folders of two Email accounts separate in a single Thunderbird interface? Alternatively, can I run two separate Thunderbirds, one for each Email account?

I have two separate Email accounts: personal@hvc.rr.com and business@gmail.com Currently I use personal@hvc.rr.com through Thunderbird, on my Windows laptop.

My business@gmail.com is accessed via the Internet.

I would like to be able to access both emails through separate Thunderbird windows. However, it would be very chaotic if I merged all of their mail into the same Thunderbird inbox.

I am running the latest Thunderbird, 115.8.0, on 64-bit Windows 7.

Thank you for your advice!

Best wishes,

Joe .

Asked by jhughey 3 hours ago

Last reply by david 2 hours ago

Migrating Thunerbird Profile from Windows 10 to Windows 11

I bought my wife a new computer a while ago and have followed every solution I can find to trans fer the profile from her Windows 10 computer to her Windows 11. One probl… (read more)

I bought my wife a new computer a while ago and have followed every solution I can find to trans fer the profile from her Windows 10 computer to her Windows 11. One problem is that Windows 11 repeatedly created two profiles xxxxxxxx.default and xxxxxxxx.default-release. I have made sure both computers are using Version 115.7.0. The file is much larger than 2Gb which articles suggest doing a backup. Copying the profile from Windows 10 or making a zipped backup is no problem, however, if I import or paste into either profile, nothing happens it does not let me. Once it did spend hours copying the Profile file only to say at the end this cannot be done . I should have copied the whole message. I do not use the Microsoft Cloud, is there a foolproof way of doing this and why does it create two profiles. Is it like Ubuntu where I need to be root?

Asked by lionel.smith 2 hours ago

Last reply by david 2 hours ago

Thunderbird Import from Seamonkey

The Import from seamonkey does not work, it doesn't do anything, select it and the continue button does nothing when clicked. Everything I have is in Seamonkey Mail (2.5… (read more)

The Import from seamonkey does not work, it doesn't do anything, select it and the continue button does nothing when clicked.

Everything I have is in Seamonkey Mail (2.53.18.1) and I am trying to get them out. all I want is all my mail folders, don't care about the rest of the settings, all contacts are in my gmail , it's just all the mail folders

You cannot see from the screen shot but clicking the button does totally nothing, all the seamonkey folders are name & name.msf

Thanks in advance

Shaun

Asked by mrhamster99 21 hours ago

Last reply by david 5 hours ago

Thunderbird rejects my adding my iCloud Account by indicating: wrong password!!

Please let me know how to add my iCloud account. I bought a new computer (PC +Windows 11) and had to reinstall everything. I did not have an issue before; my iCloud acco… (read more)

Please let me know how to add my iCloud account. I bought a new computer (PC +Windows 11) and had to reinstall everything. I did not have an issue before; my iCloud account was on my Thunderbird platform. What is preventing it from recognizing my password? It finds all the specifications though! Being in Canada, I also have an account with Rogers and installing that one was easy. Thanks for your suggestions and, hopefully, solutions!

Asked by veredtlv 17 hours ago

Last reply by david 5 hours ago

Some values are not stored in profiles, so where?

Hello, I just copied my whole profile folder from a Debian 12 (Thundebird 115.7) to a Ubuntu 22.04 (Thunderbird 115.8). I expected when running it, to find it in the exa… (read more)

Hello,

I just copied my whole profile folder from a Debian 12 (Thundebird 115.7) to a Ubuntu 22.04 (Thunderbird 115.8). I expected when running it, to find it in the exact same state because, as what I'm aware of, everything is stored in the profile and nowhere else on the filesystem.

But, I found that: - my favorite folders (around 10) weren't there (well, only 1 of them) - A lot of mails were in "unseen" state (not the unread/read marker, but that star that appears the first time you open a folder for mails that has just been downloaded), where they were already seen

So my concern is about where/how are those values supposed to be stored, and why they don't seem to "migrate" as well? And, may there be some other things that didn't come too?

Asked by penlo 22 hours ago

Last reply by david 5 hours ago

Cannot install any add-ons or themes: "Download failed. Please check your connection."

Hi, I cannot download & installed any add-ons or themes. After clicking the install button, I always get a red bar saying "Download failed. Please check your connect… (read more)

Hi,

I cannot download & installed any add-ons or themes. After clicking the install button, I always get a red bar saying "Download failed. Please check your connection.". This happens on Firefox, Firefox beta and Firefox nightly.

I did some googling and found similar posts from a few years ago. These seem to suggest I don't have the correct certificate used to verify extension signatures:

I checked my certificates and I don't have anything from "Mozilla Corporation - signingca1.addons.mozilla.org" (there's a screenshot of this cert in the first forum link above), so I think this is indeed the issue? I've attached a screenshot of my cert list where the Mozilla cert should be.

Please note I am on an M3 Pro macbook pro. It's a work laptop and I thought maybe our network settings were interfering with things, but my previous work laptop (Intel) could install add-ons just fine.

Would appreciate some help!

P.S. I found a workaround where I copied over all extension JSON and XPI files from my old laptop. So I am using my previous extensions just fine but still cannot download any new ones. Also I don't have access to my old laptop anymore so can't copy over any new ones.

Asked by yusufmahtab12 3 days ago

Last reply by jscher2000 - Support Volunteer 7 hours ago

hoiw to change default download image type for android firefox

Firefox downloads my images as Tiff files. I do not want them to download them as Tiff but I don't see anywhere to change my download file type preferences for Android … (read more)

Firefox downloads my images as Tiff files. I do not want them to download them as Tiff but I don't see anywhere to change my download file type preferences for Android

Asked by terri aigner 2 days ago

Last reply by Paul 17 hours ago

How to do _periodic backups_ of my Thunderbird profile?? I recently lost a whole profile, and several hours of Mozilla support trying to recover

I was informed in the last text from a TB agent to ... "Be sure to do periodic backups." Could someone please--be specific!--tell me how to do this? And how frequently is… (read more)

I was informed in the last text from a TB agent to ... "Be sure to do periodic backups." Could someone please--be specific!--tell me how to do this? And how frequently is a good idea? Thank you!

Asked by macleanp77 2 days ago

Last reply by david 1 day ago

How can I point Thunderbird to a specific location for messages?

For a long time I have stored my POP messages in a a Mail folder on drive E: I am in the process of changing computers and I have the E:\Mail folder on the new PC contai… (read more)

For a long time I have stored my POP messages in a a Mail folder on drive E:

I am in the process of changing computers and I have the E:\Mail folder on the new PC containing the old messages. I have saved the profile, installed Thunderbird 115, and reinstated the profile, but Thunderbird does not point to the E:\Mail directory.

How can I persuade it to see my massages?

John Rostron

Asked by John Rostron 2 days ago

Last reply by sfhowes 2 days ago

Thunderbird importing

Will the option to import Outlook ever return to Thunderbird? I'm using 123.0b5 (64-bit) Beta which does not have it. There is an option (#4) which allows an import of … (read more)

Will the option to import Outlook ever return to Thunderbird? I'm using 123.0b5 (64-bit) Beta which does not have it. There is an option (#4) which allows an import of a ZIP file. But can I just ZIP an Outlook OLM file and go that way? Thanks for any help.

Asked by leoman1 3 days ago

Last reply by david 3 days ago

How to revert back to previous version?

I get that the wonderful people at Thunderbird want to create the best software, but what happens when an update occurs that takes away a much loved and much used feature… (read more)

I get that the wonderful people at Thunderbird want to create the best software, but what happens when an update occurs that takes away a much loved and much used feature? Surely we can all have a say if we want a feature to remain? Last year I noticed sometime that I could no longer click a dropdown and check for messages on just 1 of the accounts I hold. I am not forced to check all of them which is time consuming and can be off putting when I am just looking for one email. Especially when so many companies now ask us to check an email for 2FA. That single change has impacted the way I use Thunderbird and how effective it is for me. If developers are not prepared to give back features we want, then at least offer us the ability to revert back to older versions. I've turned off updating now and won't update Thunderbird again as I am too worried I will lose more features that I use daily. I am happy to accept a 'security risk', and not get 'feature updates' that I neither asked for nor even know what they are. If 'kindness is at the heart of this community', then show some kindness and someone explain how to revert back to a previous version without losing all of my messages, filters etc? I should say I am using Thunderbird Portable on windows 10 and the current version of Thunderbird is 115.7.0 (64-bit)

Asked by cafacreme 3 days ago

Last reply by sfhowes 3 days ago

Backup Utility

I have been using and sending support to T-Bird for 20+ years. I used to use mozbackup to backup and or move my installation. However, I am not sure it works with the new… (read more)

I have been using and sending support to T-Bird for 20+ years. I used to use mozbackup to backup and or move my installation. However, I am not sure it works with the newer version(s) of T-Bird and I do not want to mess up my installation.

Please create a backup utility so I can archive my installation and emails so it can be moved in total to a new or another computer seamlessly.

Thank you!

Asked by terry116 3 days ago

Last reply by sfhowes 3 days ago