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Problem with gaining access to and installing Firefox PDF viewer so as to make it my default viewer.

Firefox is my longstanding browser (on Windows 10). I wish to make use of the Firefox PDF viewer, but have been unable to gain access to it. If for the purposes of an att… (read more)

Firefox is my longstanding browser (on Windows 10). I wish to make use of the Firefox PDF viewer, but have been unable to gain access to it. If for the purposes of an attachment I click on "Open with", Firefox does not appear among the viewers offered. I'm not tech savvy, so a step by step (idiot's) guide as how I can gain access to and then make use of the Firefox as my default PDF viewer will be greatly appreciated, please.

Asked by mec3843 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

No profile after Time Machine Migration - Account Setup

I had made a complete Timemachine backup, and migrated to a new mackbook Pro I do see my profile ( jgt4oy0r.default - 18GB) in ~/Library/thundebird When I launch Thunderb… (read more)

I had made a complete Timemachine backup, and migrated to a new mackbook Pro I do see my profile ( jgt4oy0r.default - 18GB) in ~/Library/thundebird When I launch Thunderbird, it seems it is pushing me to Account Setup.

Any clue?

Asked by Moustap 5 months ago

Last reply by david 5 months ago

use of Thunderbird with a Yahoo email account

We have been using Thunderbird with a Cox email account. Cox has just transferred all its customers to Yahoo. I want to use Thunderbird with Yahoo. How do I set that up? … (read more)

We have been using Thunderbird with a Cox email account. Cox has just transferred all its customers to Yahoo. I want to use Thunderbird with Yahoo. How do I set that up?

Asked by jauerbach855 3 months ago

Last reply by christ1 2 months ago

Had to reformat and reinstall my Intel Mac with 10.4.11. Can't download install dmg from the ftp site.

Had to reformat and reinstall my Intel Mac with System 10.4.11. Can't download install dmg from the ftp site because my id and password don't get me into the FTP website… (read more)

Had to reformat and reinstall my Intel Mac with System 10.4.11. Can't download install dmg from the ftp site because my id and password don't get me into the FTP website.

ftp://ftp.mozilla.org/pub/mozilla.org/firefox/releases/3.6.28/mac/en-US/Firefox%203.6.28.dmg

Does anyone have the installer for 3.6.28 version of Mac Firefox

Asked by spikul 3 months ago

Last reply by James 3 months ago

Sub folders have all disappeared in my email box

After Thunderbird asked me to download a new version & I donated money, all my subfolders to the left have disappeared. ALL my information stored/ emails placed in t… (read more)

After Thunderbird asked me to download a new version & I donated money, all my subfolders to the left have disappeared. ALL my information stored/ emails placed in the subfolders are gone. I have sent several requests asking for HELP. This has been so frustrating I do not want to recommend anyone to use Thunderbird. This has nev er happened to me before and I cannot seem to receive an easy solution a t my end. All folders & emails dumbed into folders are gone???? I need HELP Please.....

I have have been unemployed at the time but still donated $$ to support as often as I can and this has happened which has been a nightmare.

Mary B [removed phone# from public support forum]

Asked by mbasmaji 6 months ago

Last reply by deannie.scott 3 weeks ago

Firefox Unable to Update Automatically

About a week ago I started getting these update error messages stating "Update available - Firefox couldn't update automatically. Download the new version". I've also tri… (read more)

About a week ago I started getting these update error messages stating "Update available - Firefox couldn't update automatically. Download the new version". I've also tried clicking "Learn more" on the error message but it's a dead link. Going into the settings for updates I am set to auto update, but when I manually check for updates it says "Failed to check for updates".

The help article on this issue simply tells you to download and manually reinstall Firefox, but I'm having to do this nearly every day. I work in IT myself so I know a "bandaid" workaround when I see one. Is there a solution to this issue?

Asked by exo82 3 months ago

Last reply by Paul 2 months ago

Clean Install

Have two computer with same email. My Wife's computer password got corrupted and unable to get messages. I deleted TB and deleted any reference to Thunderbird in the re… (read more)

Have two computer with same email. My Wife's computer password got corrupted and unable to get messages. I deleted TB and deleted any reference to Thunderbird in the registry. Turn off and restarted PC, downloaded new install and run and all the setting from before automatically were in place and still could not get pass the password issue. My computer does not have any password.

My wife's PC, under setting, does not have any saved passwords or a Primary password or even the "Use a Primary Password" checked. If it is checked there is nothing there. It just will not get passed the password issue being always asked when trying to "Get Messages".

How do you get rid of all the infor, setting, password requirements and to be able to restart with a clean Thunderbird install or get passed the password issue? Making my brain hurt.

Asked by dsks 3 months ago

Last reply by david 2 months ago

Incoming Server Already Exists (was Cox)

This has been a headache. Cox has had us migrate our accounts to yahoo. I have been able to do most of my emails, but my husband had yahoo tech help him and one of his em… (read more)

This has been a headache. Cox has had us migrate our accounts to yahoo. I have been able to do most of my emails, but my husband had yahoo tech help him and one of his emails will not download to the thunderbird account. The tech did a pop.mail.yahoo with this one but created new imap accounts with the other two. I tried to create a new account but it says Incoming server aleady exists. So I deleted the account, shut down Thunderbird and brought it up and tried again. I got the same message.

I am new extremely tech savvy but know a little more than my husband. If someone could please help walk me through this, I would appreciate it. Thank you.

Asked by celiat 4 months ago

Last reply by truman 3 months ago

Thunderbird disappeared while I was trying to move data from C: to D:

Dell Inspiron came with OS on a small C: & data on a massive D:. I assumed the Dell-guided migration took care of moving everything necessary to D: ...NOT!!! When C: … (read more)

Dell Inspiron came with OS on a small C: & data on a massive D:. I assumed the Dell-guided migration took care of moving everything necessary to D: ...NOT!!! When C: filled up with data, I was trying to move Thunderbird TB) data to D: & somehow deleted thunderbird.exe. I realized my error when the systray icons for TB, Firefox, & Microsoft Edge responded "Can't open this item." I then accidentally clicked "Y" to "...Delete this item"? When I went to download a new copy of TB, it presented the new user screen. From previous research, I found my profile file and copied it to both C: & D: with a new name to have extra copies. So I have 3 requests 1) What is the safest method for getting TB back? 2) Once that is done, how do I get thunderbird to maintain everything I need on the D: drive? 3) Firefox now works, but all my bookmarks, extensions, etc. are now gone. If that issue is appropriately part of the solution for the above requests, please help me with that as well. I will appreciate your help! Ken Cawthorne

Asked by Ken Cawthorne 1 month ago

Last reply by david 1 month ago

Thunderbird on Win 11 PC addresses to my Galaxy S20 5G FE

HI Antone I have spent about two weeks on Google etc trying to export my Thunderbird address book to my Galaxy S20 5G. I just have failed miserably. I guess it's because … (read more)

HI Antone I have spent about two weeks on Google etc trying to export my Thunderbird address book to my Galaxy S20 5G. I just have failed miserably. I guess it's because I am 79 and tech has beaten me. Can anybody p[lease help. Cheers Alan Jones

Asked by Alan Jones 4 months ago

Last reply by david 4 months ago

Backup Thunderbird to another computer

Hello, I need to backup my Thunderbird instance on computer A to another computer B on the local LAN. Probably by installing Thunderbird on computer B and copying from A… (read more)

Hello, I need to backup my Thunderbird instance on computer A to another computer B on the local LAN. Probably by installing Thunderbird on computer B and copying from A to B the Thunderbird message store, including all folders, messages and attachments. How is that done? Thank you.

Asked by Foxtrot7 4 months ago

Last reply by david 4 months ago

There is no default mail. win 10/64b, Thunderbird 115/32b, I tried everything!

Dear community, I get the error "There is no default mail client or the current mail client...". <send to> and adding files to a new message by programs like pdf pr… (read more)

Dear community, I get the error "There is no default mail client or the current mail client...". <send to> and adding files to a new message by programs like pdf printer stopped working. It worked before. Suddenly stopped.

what I did with no results: In 'Default apps' - Thunderbird ofc. 'Email' needs to be set as 'Thunderbird' reinstallation of TB 64b. installation TB 32b. HKEY_LOCAL_MACHINE\SOFTWARE\Clients\Mail​, -> Mozilla Thunderbird HKEY_CURRENT_USER\Software\Clients\Mail -> Mozilla Thunderbird HKEY_CURRENT_USER\Software\Clients\Mailto -> Mozilla Thunderbird HKEY_CLASSES_ROOT\mailto\shell\open\command -> "C:\Program Files (x86)\Mozilla Thunderbird\thunderbird.exe" -osint -compose "%1"

I will add that if I set the default Outlook, it works (Now I have deleted it).

What should I do to make Thunderbird work?

Asked by tre33 5 months ago

Last reply by Bogomil Shopov - Бого 5 months ago

New Computer

I recently migrated data from my old MacBook Pro to a new MacBook Air. I installed Firefox on my new computer as it did not migrate. It installed fine but will not launch… (read more)

I recently migrated data from my old MacBook Pro to a new MacBook Air. I installed Firefox on my new computer as it did not migrate. It installed fine but will not launch. Please help.

Asked by Charlie 4 months ago

Last reply by James 4 months ago

Failed To Import From Outlook 2003 To Thunderbird

Hi, I’m trying to move from Outlook 2003 to Thunderbird 115.12.2 (64-bit). Using the import wizard fails. Tools > Import select Import From Outlook and the following m… (read more)

Hi, I’m trying to move from Outlook 2003 to Thunderbird 115.12.2 (64-bit). Using the import wizard fails. Tools > Import select Import From Outlook and the following message appears. “Either there is no default mail client or the current mail client can not fulfil the message request”. I’m taken back to the Import from screen with the addition of a red panel with “No Profile Found” on it. Outlook 2003 is the default e-mail client, checked more than once. I’m trying to migrate to thunderbird so I have no account setting, thinking they would be imported. My pst’s files have been moved to a directory on a different partition to the Outlook programme, tried creating a dummy profile using default Outlook storage and still fails. I’ve looked at converting pst files to mbox, but this doesn’t see to include the account settings. But I could add them manually or I can not import the mbox files or directory structure into Thunderbird. I’ve been messing around trying other things but nothing works. Internet searches, Thunderbird forum searches suggests solutions but all fails and the steps don’t match Thunderbird menu, etc in many cases. I’m stuck. Can anyone give any advice on how to migrate from Outlook 2003 to Thunderbird. Tools, Add-Ins or manual methods, anything just to get me up and running. PS I’ve two pst files, one is the default main Outlook.pst and the second a secondary store I created in the folders of Outlokk called Store.pst, beside the none default storage location everything else is standard for Outlook and Thunderbird.

Asked by Private61 1 week ago

Last reply by Matt 6 days ago

"failed to find the settings for your email account"

I've been getting error messages when I send emails using thunderbird about server timing out. As a last resort I tried removing all accounts, and just set it up again. B… (read more)

I've been getting error messages when I send emails using thunderbird about server timing out. As a last resort I tried removing all accounts, and just set it up again. But then I started getting the error message during manual configuration step "Thunderbird failed to find the settings for your email account". I've already tried creating a new profile I'm still getting the same error.

here's the manual configuration I'm working with Incoming: IMAP, port 993, SSL/TLS, Normal password Outgoing: port 587, STARTTLS, Normal password

our team uses GoDaddy for email domains - not sure if that's relevant or not. other teammates have been able to set it up successfully. Same configuration, account and password.

Asked by Lyra Lambatin 1 month ago

Last reply by david 1 month ago

Need help finding & installing TB v 31.8.0

I need to download & install TB ver 31.8.0 to a newly installed system running ubuntu 22.04. My earler installation of TB 31.8.0 on my other computer has critical in… (read more)

I need to download & install TB ver 31.8.0 to a newly installed system running ubuntu 22.04.

My earler installation of TB 31.8.0 on my other computer has critical information on it, running under ubuntu 14.04. It's so old that i cannot access the internet on it.

So I'm hoping to install TB 31.8.0 on this new computer, copy my TB profile from my old computer to this new computer, then do the necessary updates to this newly installed version of TB 31.8.0 to bring it up to TB vers 115

Thanks in advance!

Asked by thedudeabides2011 5 months ago

Last reply by sfhowes 5 months ago

Migrating Thunerbird Profile from Windows 10 to Windows 11

I bought my wife a new computer a while ago and have followed every solution I can find to trans fer the profile from her Windows 10 computer to her Windows 11. One probl… (read more)

I bought my wife a new computer a while ago and have followed every solution I can find to trans fer the profile from her Windows 10 computer to her Windows 11. One problem is that Windows 11 repeatedly created two profiles xxxxxxxx.default and xxxxxxxx.default-release. I have made sure both computers are using Version 115.7.0. The file is much larger than 2Gb which articles suggest doing a backup. Copying the profile from Windows 10 or making a zipped backup is no problem, however, if I import or paste into either profile, nothing happens it does not let me. Once it did spend hours copying the Profile file only to say at the end this cannot be done . I should have copied the whole message. I do not use the Microsoft Cloud, is there a foolproof way of doing this and why does it create two profiles. Is it like Ubuntu where I need to be root?

Asked by lionel.smith 4 months ago

Last reply by david 4 months ago