All Products Support Forum

When I went to open the vpn file, I got a message saying that it may contain malicious code that may harm my pc? Therefore Ive purchased the monthly payment but as of yet been unwilling to open the file. Also I got vpn in order to watch peacock T.V. as well as NBC and MSNBC Ive no idea how to access these programs in the U.S. as Im in Canada?

I currently have a Windows 7 PC with Firefox version 112.0.2 and normally use the EXE files from Mozilla's FTP site (ftp.mozilla.org/pub/firefox/releases) to upgrade Firefox.

With Mozilla's decision to move Windows 7 users on to the ESR branch of Firefox I was looking for the best way to install the ESR version using EXE/MSI files. In this regard I have the following questions:

1) Is it best to first install the standard Firefox 115.0.3 EXE (last standard Firefox for Windows 7 users) and then the 115.1.0 EXE (first Windows 7 ESR Firefox)?

2) Would doing the above method cause any conflictions?

3) I read a while ago that the ESR version is a separate install that can run in parallel to the standard version, if this is true would it be ok to uninstall the standard version after the ESR install to not leave vulnerable versions on the system?

4) As the latest ESR version is 115.5.0, if the above method is ok. After installing the standard 115.0.3 should I still install 115.1.0 ESR or move straight to 115.5.0 ESR?

5) When moved onto the ESR branch can you jump versions or do the updates have to be installed in order?

I tried to access a shared Gmail account via Thunderbird, let's say shared@gmail.com. I don't have a password for this account, but when I log in in the browser, Gmail knows it is a shared account and says "log in using another account" and then I can use personalmail@gmail.com to log in.

I tried this in Thunderbird by adding shared@gmail.com and then using personalmail@gmail.com as the OAuth2 option. I found some tutorials at university websites that use this, but all with Exchange and not Gmail. At first this didn't work; I got an "incoming server already exists" error. By using imap.googlemail.com I circumvented that and the account was added, but it showed the personalmail@gmail.com inbox, not the shared@gmail.com one.

Is there a way to make this work or is it simply not possible?

After import of a mbox file, created in evolution, only one of two mails show in Thunderbird. I checked for a X-Mozilla-status line in the missing mails but dit not find any. This one missing mail is not that important but I would like to understand why I can not see it. Many thanks in advance. Jan

I found Agent_10_9_9 on my C:\ drive. I don't know what this is. I don't remember ever installing it. Evidently, it was installed Dec 2019 or Jan 15,2020. Thank you! Margaret mbbristol57@yahoo.com

I've just moved to Fedora 39. First tried installing the official fedora Thunderbird through discover and Thunderbird found my profile, created menu links to calendar, chat, address book, tasks, but they go no where. Uninstalled, tried the flatpak. Initially my .thunderbird file was not found and I had to manually relocate it into the new flatpak Thunderbird folder. Thunderbird then found my profile but calendar, chat, address book, tasks are STILL missing even though their menu links exist.

I've searched for solutions and in every one of them I have some important missing part i.e. lightning listed in addons(to remove and then re-add, its not listed there so I can't), find the "extensions.installedDistroAddon.{e2fda1a4-762b-4020-b5ad-a41df1933103}" in my advanced settings - remove (no remove setting, only true or false, a sub menu where I can set its type, and a trash).

Any advice?

Thunderbird layout - how do i enlarge the classic view current message pane window? it's too short/compressed, and i can only drag it up a little, then it stops. In the prior TB versions, I only saw the last 3 or 4 messages in the upper message list portion of the classic view layout. Now I'm seeing almost 10 messages in my messages list. Meanwhile, the actual current message viewing pane is now horizontally compressed so that the ratio of message list to message view is closer to 40% message list, 60% actual message text plus the header info. I have tried click and drag the upper border of the current message being viewed, towards the top of the screen, but it stops, and still shows me 10 most recent messages in my list, which is really useless. I only need to see the last 3 or 4. The rest of the viewing pane should be more of the text area of the current message being viewed. Is there a "config editor" tweak to reduce the messages list to 3 or 4 messages, and increase the actual current message viewing area? Or some other fix for this?

im tryin to instal firefox in a firm users are non admins, and i distributing from a network server made a json file with som changes and on my test machine is lookin good but on a computer in the firm is startin to act funny creatin "Firefox Privat surfning.lnk" in "C:\Users\User\AppData\Roaming\Microsoft\Windows\Start Menu\Programs" dont wont that changing my homepage settings showing "https://www.mozilla.org/en-US/privacy/firefox/ " dont want that how can i fix that try to google but no help there or is it another installer for enterprises? tryed this "https://www.mozilla.org/en-US/firefox/enterprise/#download" no diffrent

Help,

I've delayed upgrading from Catalina to Sonoma just in case I lose over 10 years and 1000's of TB mails in nearly a hundred folders - vital to my work.

However, I can no longer upgrade my Photoshop and Lightroom. Dare I bite the bullet or will it just screw me up and lose my mails?

I'm not comfortable going "under the hood" into the directory etc. so dread the replies I might get. So please keep it simple. Or should I just take it in to my local (independent) Apple geek?

Thanks in advance...

Dear Mozilla Team,

I want to move my mail message from local folder to my email. But I have problem, the notification said "The current command did not succeed. The mail server for account ****@gmail.com responded: [TOO BIG] Message too large."

Can you guys help me?

Thank you. Best regards, Hamzah.

We have 2 desktop computers, both on the same wifi internet wireless network. On 1 we can ad the Ublock Origin extension no problem. But except for only 2 times, the other computer says installation aborted because add-on appears to be corrupt. Like I said, we have gotten it to load twice but both times it disappeared and now it won’t load. I’m not sure how it can be a connectivity issue, since they both access the internet from the same source. Is it that the problem system has Window 11 and the other 10? Why would it install twice and then disappear? Note that as a test I have uninstalled Ublock and then reinstalled it no problem on the Windows 10 machine. Does anyone know how to fix this? Thanks.

I uninstalled Firefox which I had been using for years because when I tried to open it yesterday it said the file was corrupted and unreadable. I installed Firefox today but it didn"t import my bookmarks from the previous version of Firefox. I have windows 10

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Jeg har desværre ikke kunnet sende mails fra Tunderbirds siden den 25.11. Jeg har også gmail som virker, men jeg vil hellere bruge Thunderbirds - den kender jeg bedst.

Tak for et ellers godt produkt, mange hilsner

Peter Tang Mortensen

My computer got a new hard drive and I am trying to restore Thunderbird backed up files. The backed up files are now back on my PC. I looked at the support guide and can find the files on my new hard drive using the Profile folder in the troubleshooting information but I don't know how to get Thunderbird to use them. I now have Windows 11 if that matters. Thanks for your assistance. Kathy

Every time I allow Mozilla to update Firefox, smooth scrolling ceases to work. Think maybe I've now had enough. Chrome can't be any worse than this.

Problem: Thunderbird hangs up on Macbook and iMac. It opens to the normal view, but if I try to do anything, I get the beachball of death. I used Mac migration assistant to install from Macbook to iMac. Before the installation, the Macbook Thunderbird worked fine, but after the installation, neither worked. My PC installation works fine, as does Apple Mail on my iOS devices, so it is not a provider problem.

Solutions tried: restarting in troubleshoot mode, restarting iMac, turning off access to Apple Contacts, turning off antivirus (Norton), creating new profile and copying existing mail data into the profile folder, and renaming various files in the profile folder.

Results: None of the solutions I tried provided access to my email. I can open the new profile, but that requires that I reenter all my email account information and copy the emails for each account into the new profile (I use POP). The problem may be with the prefs.js file, since if I rename it, Thunderbird doesn't hang, but would require me to reenter all my account info as if it were a new profile, and all preferences would be lost.

Question: What is the best solution for this problem? Is there anything that would work better than reentering the account info -- e.g., can I make any changes to prefs.js using a text editor or some other utility?

Unable to install Firefox on WIN11. Wants to create a profile but get "An unexpected error has prevented your changes from being saved. (This is a new Desktop unit I received today and have not had any problems with WIN10.

My in box will only download multiple copies of about 5 different emails from October 26 2023. These messages have been deleted lots of times but the inbox will repeatedly repost them as new and not download any new email later than October 26. It is like the movie groundhog day.It reluctantly downloads new email and the gives me up to 20 copies of the same 5 emails, never anything new. Any ideas? I can send emails.Trying the get messages button gives me the wait icon it is processing the new messages. Hours later it is Ground hog day again.The trash has been emptied on each try. I have been able to download new messages with out problems using the Shaw website. I hop this helps, any ideas? Andy

I just installed Thunderbird 115.5.0 on Debian 12 KDE Plasma desktop, for some reason the icon for Thunderbird is the MS outlook icon. Any one else have this problem.