Showing questions tagged: Show all questions
  • Solved

How do I get address book from previous version?

For reasons that will likely never be known Thunderbird stopped yesterday. Clicking on the icon showed the spinning icon for a second or two and then ended without the a… (read more)

For reasons that will likely never be known Thunderbird stopped yesterday. Clicking on the icon showed the spinning icon for a second or two and then ended without the application starting. It had been running flawlessly for several years.

I checked with task manager, nothing from Thunderbird. I restarted. Same problem.

So, I found and installed the beta version which is working fine but I've lost my address book and message filters.

I can re-create the filters easily, but would prefer not to have to re-create the addresses. Is there a way to find the old address book(s) and use them?

Thanks -dmd-

Asked by dave300 14 hours ago

Answered by david 13 hours ago

  • Solved

Restoring 2 profiles with emails from Mozbackup

My old Windows 7 PC laptop died. I used Thunderbird with a personal profile gmail address I will call Profile 1, and another email address I created from my online websit… (read more)

My old Windows 7 PC laptop died. I used Thunderbird with a personal profile gmail address I will call Profile 1, and another email address I created from my online website that no longer exists, and I will call it Profile 2. I'm now running Windows 11 on a new PC. I downloaded a new Thunderbird program on the new PC. I attached the old Win 7 hard drive to the new PC and used Mozbackup to restore my old profile using my previous .pcv file backup. Profile 1 restored, but with emails only back to 2017. Profile 2 was not restored at all. Please help. Thank you.

Asked by atldetective 2 days ago

Answered by atldetective 1 day ago

  • Locked

Upgrade to thunderbird 102, lost all my emails, folders, accounts, and profiles. what did I do wrong?

How do I get all my emails, folders, accounts and profiles back after upgrading to Thunderbird 102?? I have backups of my old thunderbird profile. I tried reinstalling 9… (read more)

How do I get all my emails, folders, accounts and profiles back after upgrading to Thunderbird 102??

I have backups of my old thunderbird profile. I tried reinstalling 91.11.0 and restoring my profile folder, but I still lost everything.

Asked by arnold.trembley 1 day ago

Last reply by Matt 1 day ago

  • Solved

Incoming server already exists

I've been happily using Thunderbird for email for many years. Recently, the gmail OAuth2 requirement has made my POP3 accounts quit working. Currently on 38.5 for Windo… (read more)

I've been happily using Thunderbird for email for many years. Recently, the gmail OAuth2 requirement has made my POP3 accounts quit working. Currently on 38.5 for Windows 10.

Following various posts, I've tried to convert two specific email accounts to imap, and things are not going well.

My primary email is already imap and works fine. I've tried multiple times to convert the other two, and my current state is I've deleted those two accounts entirely (via Account Actions). When I try to install Existing Account, I eventually get to the point where the server config seems correct, but hitting "Done" results in the above message. I'd be surprised if imap.gmail.com can only support one email address. The emails are named differently, and use different passwords. Imap is enabled via browser based access to both accounts.

Incoming server imap.gmail.com:993 Outgoing smtp.gmail.com:465

Asked by jjgurley 1 week ago

Answered by jjgurley 1 day ago

  • Solved

New Thunderbird (on Linux) does not convert old .mab address book file

I recently had to re-install Kubuntu 20.04 on a laptop. In the process of setting up Thunderbird, the installation process said it had found address books and asked if I … (read more)

I recently had to re-install Kubuntu 20.04 on a laptop. In the process of setting up Thunderbird, the installation process said it had found address books and asked if I wanted to connect them. Sounded like a time-saver, so I said "Yes." What got connected were several completely irrelevant files, most CSV contacts from my cell phone, but the extensive .mab file from the old version of Thunderbird was not there.

I have found some proposed solutions that tell me to

 >> shut down Thunderbird,
 >> rename the abook.sqlite files in my profile folder,
 >> copy to the old abook.mab file (which I have on a backup disk) into my profile folder, and
 >> restart Thunderbird, which will than automatically convert the old .mab file to the new .sqlite format.

That doesn't work. First problem is, I don't have a "profile" folder. I do have a profile.ini FILE which points to two other folders named (approximately) a1b2c3d4.default and z9y8x7w5-default-release (I've changed the exact names, but the name format is as shown).

Second problem is, my a1b2c3d4.default folder (which, in older versions, was where my abook.mab file was found) had no .sqlite files. My z9y8x7w5-default-release folder has several such files but named abook-4.sqlite, abook-16.sqlite, and abook-17.sqlite. They are all shown as 256 KB. When I added the old abook.mab file to that .default-release folder, it did produce an abook.sqlite file, also shown as 256 KB. But the old abook.mab file's content does not appear when I restart Thunderbird and look at the address books. No abook.sqlite file was created in my a1b2c3d4.default folder.

The references I've found so far appear to be for Windows installations, so I'm hoping someone will have suggestions more suitable to the Linux environment.

Asked by Will 2 days ago

Answered by david 2 days ago

  • Locked

If I downloaded a picture. from Save a link as. And no. Save image as.

If I downloaded a picture. from Save a link as. And no. Save image as. But the image goes down in my file. png. To the personal computer. In a standard photo gal… (read more)

If I downloaded a picture. from Save a link as. And no. Save image as.

But the image goes down in my file.  png.  To the personal computer.  

In a standard photo gallery.

This means that the image was saved on my computer without a link from the Internet. 
And she will be with me permanently.
Or she's still on the link from online.  And when as it is link be deleted from the Internet.
this images will be deleted by my gallery.  Just opened for see in photo gallery pc.


 an important question.  Because I kept a lot of pictures like that.

Asked by dpool55555 2 days ago

Last reply by Paul 2 days ago

  • Solved

How to back up Firefox url suggestion info

I'm not exactly sure what this is called. Maybe it's in the cache, but I don't know. One of the fastest timesavers I have is that I use the Firefox url feature that makes… (read more)

I'm not exactly sure what this is called. Maybe it's in the cache, but I don't know. One of the fastest timesavers I have is that I use the Firefox url feature that makes suggestions as soon as I start typing a url. I pull up dozens, possibly hundreds of articles that I refer to frequently this way, so that I don't have to bother bookmarking them. I don't clear the cache, to keep these references from disappearing. I have to move computers now. My longtime mac is not working well anymore. Is there any way to bring these url suggestions with me when I migrate? Thank you.

Asked by smartelectionsteam 4 days ago

Answered by cor-el 3 days ago

  • Solved

Auto Download Files even in view mode

Hi, I have some issue on the new updates on Version 101.0.1 (64 bit) Firefox auto-download all my files even when I am in view mode. Is there a way to disable this fea… (read more)

Hi, I have some issue on the new updates on Version 101.0.1 (64 bit) Firefox auto-download all my files even when I am in view mode. Is there a way to disable this feature?

Asked by tempacc9546 3 days ago

Answered by ericmok85 3 days ago

  • Solved

How do I save my Firefox profile data

I would like to save my Firefox profile data into my computer as I would like to transfer the data to a different computer. Is there any solution to how to save it down? … (read more)

I would like to save my Firefox profile data into my computer as I would like to transfer the data to a different computer. Is there any solution to how to save it down?

Asked by xiiaoru0922 3 days ago

Answered by ericmok85 3 days ago

  • Solved

Stop auto-download for Version 98.0.1 (64-bit)

Hi, new updates on Version 98.0.1 quite a hassle for me. It auto-download all my files even when I just want to view. Is there any other way to disable this feature? I op… (read more)

Hi, new updates on Version 98.0.1 quite a hassle for me. It auto-download all my files even when I just want to view. Is there any other way to disable this feature? I opened Setting>Download but there is no disable button or checkbox for that. Please help me. Thank you in advance.

Asked by miszluuna 3 months ago

Answered by Terry 3 months ago

  • Solved

Firefox sign in page won't open

I just needed to reset my kindle hd 10 to factory. When I try to sign in to firefox in order to sync bookmarks, the page won't open but only spins. I was able to sync boo… (read more)

I just needed to reset my kindle hd 10 to factory. When I try to sign in to firefox in order to sync bookmarks, the page won't open but only spins. I was able to sync bookmarks when I bought the kindle in December. Thanks.

Asked by jdmozilla 4 months ago

Answered by Paul 4 months ago

  • Solved

Transfering ALL Thunderbird accounts

I am a long time Thunderbird user. I am moving to a new PC. I used the procedure that you recommend to move Thunderbird (excellent, easy-to-follow), but it only moved one… (read more)

I am a long time Thunderbird user. I am moving to a new PC. I used the procedure that you recommend to move Thunderbird (excellent, easy-to-follow), but it only moved one account.

I had one Verizon.net account with another Verizon.net alias to that account. When Verizon switched their email hosting to AOL (they bought both AOL and Yahoo) the alias became the account and the account became the alias. To Thunderbird, it looks like two different accounts.

After the switch, I continued to store emails in the now-alias account folders. When I restored my 23 GB of emails, the alias account folders did not transfer.

Since I stored some vital information in those folders, I need to either (1) copy the folders to my new PC or (2) keep my 11-year-old PC running. What should I do?

Asked by james.m.meyer 1 week ago

Answered by david 6 days ago

  • Locked

Incoming Email-messages being downloaded into 'TRASH' instead of the usual 'Inbox' Folder ...

continue in your original thread /questions/1379471 Hi: I've used all previous Windows versions together with 4-6 years of using steadily (and ONLY) THUNDERBIRD Online Em… (read more)

continue in your original thread /questions/1379471

Hi: I've used all previous Windows versions together with 4-6 years of using steadily (and ONLY) THUNDERBIRD Online Email Account but I've NEVER experienced this unexpected issue which has happened just a few days ago: during my daily usage of THUNDERBIRD-Email Account, I've noted one day that the INCOMING messages started to get collected in the 'TRASH' folder instead of in the originally-set 'Inbox' ...and unfortunately - have no clue what has caused this problem. I've thoroughly checked the SERVER settings but did NOT find any wrong data: according to the Email-Account setting it states to store ALL incoming mail in the 'INBOX' folder (as is usually and commonly done) ...

I've checked the Properties of the INBOX & TRASH folders and it is stated there that '....the Folder Index (.msf) file becomes damaged and by using the 'Repair Folder' Option may fix these issues' ...however, I'm afraid to use it NOT knowing if it could complicate rather than fix this problem, however - has anyone a 'good experience' with using this 'Repair Folder' Option in the INBOX & TRASH folders ...?

I've posted this message in the THUNDERBIRD Forum about 3 weeks ago but nobody could offer any effective help and advice how to resolve this rather not very complex issue so - I was wondering if there is ANYONE from the MOZILLA Programmer's development group who should be definitely knowledgeable how to eliminate this Software issue (bug) ...?!? Any help from anyone who is familiar with this issue and could help me to resolve it would be greatly appreciated - THANKS! ...Tony H.

Asked by thorsak 1 week ago

  • Solved

Surfshark

Hi, just bought a new laptop which is loaded with windows 11, and I cannot download Surfshark vpn, I go to google and it will not even open any surfshark page, I assumed … (read more)

Hi, just bought a new laptop which is loaded with windows 11, and I cannot download Surfshark vpn, I go to google and it will not even open any surfshark page, I assumed it must be something to do with safesearch, so I clicked on the safesearch button but it does not give me the option to turn it off it just states 'You don't have permission to change your SafeSearch setting. It's locked by the device or network that you are browsing on' !! how do I get over this? any help appreciated,

Asked by tench6410 1 week ago

Answered by tench6410 1 week ago

  • Solved

Thunderbird doesn't quit completely on exit

I am moving Thunderbird to a new Windows 11 (64 bit) machine, and downloaded Thunderbird 91.10.0. I used a new profile when I created my two email accounts. But there are… (read more)

I am moving Thunderbird to a new Windows 11 (64 bit) machine, and downloaded Thunderbird 91.10.0. I used a new profile when I created my two email accounts. But there are several problems: 1) when I exit, Thunderbird doesn't close down completely 2) when I try to look at addons.thunderbird.net or Release Notes from within Thunderbird, the new window never loads (on the other hand, this means that there are no add-ons to confuse the issue) 3) Thunderbird occassionally crashes. I can send you Troubleshooting Information if you need it; it means nothing to me.

The above is the simple version of the problem -- I have been working on this for 2 days, and am no closer to a solution. Any help would be appreciated.

Asked by amylaw42 2 weeks ago

Answered by googlethunderbird 1 week ago

  • Solved

Thunderbird will not update from 91.9.1 (64bit)

Currently reports as 91.9.1 though the Troubleshooting <show update history> says last update 91.9.0 failed on 5 May. Does not show 91.9.1 as having been installed.… (read more)

Currently reports as 91.9.1 though the Troubleshooting <show update history> says last update 91.9.0 failed on 5 May. Does not show 91.9.1 as having been installed. 91.8.1 was the reported last success on 20 April. The Help/about Thunderbird reports TB as being 91.9.1 and up to date.

I get a regular message about TB failure to update and to go to website. From this message I use the button to download 91.10.0 exe and then run it to install - from a User account (this is where I run all my programs from) but using my Admin password. After installation TB reports it is 91.10.0. On closure and restart TB reports it is 91.9.1

The Admin account shows TB as 91.10.0 but I have never set TB up in this account because I do not use it in this mode. TB continues to work but I assume I am not getting security updates etc.

Have cleared cache to no effect. It feels like a 'stuck s/w switch' but i do not know where i should look. All assistance welcome.

regards Phil

Asked by prv.hg 1 week ago

Answered by prv.hg 1 week ago

  • Solved

Using older/Ubuntu profile in Thunderbird 78 on MX Linux

I have changed from Ubuntu to MX Linux recently and have kept my Thunderbird profile data. On MX TB 78 is installed. When I copy the Ubuntu TB profile folder to my new MX… (read more)

I have changed from Ubuntu to MX Linux recently and have kept my Thunderbird profile data.

On MX TB 78 is installed.

When I copy the Ubuntu TB profile folder to my new MX install and start Thunderbird I get a message saying that "You have launched an older version of Thunderbird" (which is not the case, I launched versions 78) and that I can either create a new profile or quit the program..... Not very useful.

How can I use/import the data from my previous (Ubuntu) install? It seems likely that I had version 78 on Ubuntu as well, my system was up-to-date, but of course I can't check that anymore.

Thanks

T.

Asked by LostInVirtualSpace 1 week ago

Answered by Matt 1 week ago