All Products Community Forum

I, and with many others, have the following problem: If I want to create a gmail account in Thunderbird via IMAP, I will arrive at the following screen:

see word doc. 

Whatever I click or do not react in test. We have tried several gmail acoount. All account work via login on the site. Everything that is mentioned on the internet does not work. The security through the site has also been reduced. All virus scanners are disabled, Java updated or reinstalled. And again: many more people have this problem, but no one has received a solution. What else can we (I) do?

hi i'm at my whits end trying to get my data across from windows mail. I paid someone to sort this, and he said it will continue to say the connection is lost while getting data across from windows mail. its been a week now. i cant get it to work properly. none of my addresses are there, mail continues to not arrive at my PC (when I've got it on my phone), it just keeps saying loading message 1 of 3457. but never gets to the total. the number has remained the same for many days now so obviously its loaded all the emails, but it still appears stuck. also the preview window seems to not work (has worked once or twice). frustrated...

dont want to buy stupid microsoft products but i just cant work this way?

On my old (Win XP) computer I had saved hundreds of messages in Local Folders.

I got a new Windows 8.1 computer a few months ago. I installed Thunderbird and have been using it ever since. But I would like to copy the contents of the Local Folders from the old to the new computer.

Is there a way to transfer them on a memory stick and get them loaded into Thunderbird on the new computer?

I want to try the latest version of TB without updating and therefore clobbering my previous version.

I've done this in the past , but with each new release, this becomes harder and harder and harder, because all sorts of stuff is run behind my back, and invariably my existing installation gets clobbered one way or another. I think there used to be a web page that explained how to do this, maybe for the purpose of trying nightly builds, but if it still exists I cannot find it.

I don't mind copying my profile, I just want to be able to keep using the old version if I don't like the new version, or until I can do all the necessary customizations to undo all the unnecessary (for me) changes that have been made.

Please do not answer "use portable TB" unless you tell me the exact steps to do that when there is an existing installation that should not be touched. This is for win 7 64bit.

Thanks for the help.

--p.

Hi, David replied to my original question as to why the Folders are not loading off the Yahoo server onto a new computer as they are on my old computer.

The Thunderbird version on the OLD computer utilises a IMAP Mail Server. The version I downloaded yesterday and installed on this new computer utilises a POP Mail Server with no option I can see to change this. Screen Capture attached.

So Presumably I need the IMAP Mail Server version of the App. If I'm correct where would I download it from?

Thank you and kind regards, Mark.

I've been reading for two days now but still no solution. Background, have been wanting to try a linux desktop for some time. WinXP going away provided the opportunity. Recently installed Mint 16 Cinnamon on an IBM Thinkpad x41 laptop (overwriting WinXP) with no problems. System connected to the internet fine via Firefox. Also Mint performed all updates as expected.

Next moved on to configuring e-mail using Thunderbird. Entered account info and TB found servers and settings (below) for that particular e-mail address (which I have verified on many sites as being the correct settings):

Incoming IMAP Server:imap-mail.outlook.com Port: 993 SSL: SSL/TLS Authentication: Normal Password

Outgoing: smtp Server:smtp-mail.outlook.com Port: 587 SSL: STARTSSL Authentication: Normal Password

However, when TB attempts to authenticate the account I get "Configuration could not be verified - is the username and password correct?"

I have logged into the account via MS Outlook as well as via the outlook.com web app and verified the user ID and password are correct. I have telnet'd to the individual imap and smtp servers and established a connection so I know I can see the servers via the listed ports.

Thinking it might be a Linux Mint issue - I downloaded TB on a windows7 machine. Same issue. I then tried creating a TB account using my g-mail address figuring I'd try some other servers. All worked fine, found the servers, authenticated and downloaded my mail. I was also able to send messages from this account. Back to the Linux Machine, I did the same thing with the g-mail account and had similar success.

So I think I have isolated it to TB authentication issues with outlook.com but I have no idea how to fix it.

Would greatly appreciate any help you can offer. Being a good Linux N00B, I've read until my eyeballs are ready to fall out but haven't found the solution.

Thank you TC

I have installed and am running Thunderbird on my new laptop, and would like to use the profile from my old computer. I have followed the instructions provided, and copied the profile (renamed) into the folder on the new laptop. When I run "thunderbird.exe-p" I receive a message "cannot find Thunderbird.exe-p" and asked to try again, but without success. I would be grateful for help on this problem. With thanks Alan

I am struggling with Gmail and Yahoo mail account in TB these few days. I hit almost the same errors from both. I generated app password for Yahoo mail, and put it in when setting up new account. For connection security: SSL/TLS For authentication method: tried with Normal password, Encrypted password, and OAuth2 However, I am seeing the expected authentication window pop up when trying the OAuth2. For all three authentication method: errors are always the same --- unable to connect to your IMAP server. I've followed another instruction to change maximum number of server connections to cache into 1 or 10. Error messages were the same imap one. So, what should I do/try for next?

I have added my gmail account to TB and it downloads all the folders and emails correctly, but as soon as I try to move an email with an attachment from a local folder to a folder on the gmail acount I get "Connection to server imap.gmail.com timed out" errors.

TBird 102.2.1 - just updated . . . and discovered that doing so caused several folder modifications I had just completed in the previous version disappeared. Really, really helpful . . . not.

Was in the midst of copying email files/messages to an external drive; 3/4 of the way through, in checking the "finished product" over there on the external, I discovered that -- regardless of what date the email had originally, TBird was changing all of the message dates to today's! That's really, really useful . . . I guess . . . in someone else's reality. My reality is that when I'm backing up email messages I have a reasonable expectation that they will each accurately reflect everything associated with the original(s).

So: How does one tell TBird to leave the original date(s) alone and copy the message(s) intact?

Guess it's now looking as if I will have to start this process all over -- and attempt to not seriously begrudge a program that makes such an unwarranted and unexpected change . . .

Thanks for any helpful information; appreciated.

Question 1 - Is this a real version? (as dlsplayed in troubleshooting information) Question 2 - How can I upgrade to version 115,, or do I have to delete and start again? Sub question - if I have to delete what is the best method? I just spent a few days installing and then installing 5 gig of settings and mail from Windows 10; I would hate to do it again.

I have lost the possibility use Finnish dictionary for spell checking after Thunderbird upgrade to version 60.3.1. How could i revert to older version and prevent automatic updates?

When trying to configure thunderbird to work with our website, no matter what we do, it keeps producing error messages, even though everything is correct, and will not finish the configuration. And others that worked previously have ceased working all together. We have tried both SSL and Non SSL, both username as simple portion before the @ and with the full address. have tried both imap.txprioritythree.com and mail.txprioritythree.com and does not work.

I have created an entry in my Personal Address Book. When I am in that address book I click on the Import tab. I select CSV file. It provides me a File Dialog to select my CSV file. But then it provides me with a File Dialog to select an address book file. The address book I want to use is the one I am currently "in" in the program. But if I for some reason I wanted to import into another existing address book, I should either have to get "in" that one, or it Mozlla Thunderbird would list the address books it knows about as a selection.

It appears I am supposed to select the file that Mozilla Thunderbird created somewhere. From a search it appears (this is on Windows 11) from the App Store that is somewhere in ..\AppData\Local\MozillaThunder.MZL_h<numbers and letters>\LocalCache\<Roaming | Local>.

I don't understand why I am choosing a file that is already open in Mozilla Thunderbird?

I am moving Thunderbird to a new PC, old was Win 10, new is Win 11. I installed Thunderbird on the new one, same version 115.10.2 though this is now 64 bit, old was 32 bit. I followed the instructions to move the profile by copying the Thunderbird folder onto aUSB stick then copying it to the new computer. The address book is there, but the local folders I had are not. Looking inFile explorer, I see that the Local Folders folder is there which contains all the folders I had, all populated, but there is also a Local Folders-1 there which does not, and this is the one Thunderbird is using. If I delete this folder, next time I start Thunderbird, it creates this folder again. I have obviously done something wrong, but cannot see what it is.

A computer is still running Thunderbird 102 happily. That is the plan -- the user is NOT prepared to deal with 115 and later, and the changes therein. Somehow, even though it was supposedly set to only install updates when you told it to, it downloaded and began the process of installing 115. So it's up and running now at 102, but says that when you restart, it will go to 115. Please don't tell me how wonderful 115 is; been there, done that, it's not my machine but it's someone near and dear to me who detests computers in the first place but has to use them so gratuitous changes are utterly unwelcome....

So is there a way to delete something and tell Thunderbird to just keep running 102 and not do the upgrade? If I have to reinstall 102 on top of the old profile, which contains many gigabytes of IMPORTANT mail, I can deal with that. I assume that the profile hasn't been munged yet by the update so I'm asking now. Thanks!

Hi all. I had a hard drive failure and managed to mostly clone the old drive to a shiny new one. There were errors logged during the clone and TB appears to be a victim of those errors.

Win 11 x64.

When I launch TB I get the icon on the taskbar but no main screen. If I hover over the icon I see a small box with the TB logo top left where you’d expect it, and Home next to it. Clicking it has no effect. TB appears to be functioning because new emails are being filtered according to the Rules, as witnessed on my phone.

I tried reinstalling 115.11.1 with no change. So obviously somethings fubar with my profile. What is the best way to proceed? Obviously I’d like to avoid having to set up all my email accounts plus the associated rules etc if it’s possible. I use IMAP if it’s relevant.

Thanks in advance, Tony

I am exporting private messages from Lotus Notes (work account) to the EML format, and would like to view them in Thunderbird without associating them with an existing account. After installation, Thunderbird does not show “Local folders” unless an account is specified.

Is it possible to use Thunderbird to import and view the EML files exported from Lotus Notes only locally, that is as a simple archive not associated with an existing account? I am surprised at not finding information on this after an extensive web search. The closest I found is an article explaining how to read local mail accounts on GNU/Linux:

http://askubuntu.com/questions/192572/how-do-i-read-local-email-in-thunderbird

My freeserve email will soon not be available so I have set up a new email address with zoho mail via their website. Now I want to add this new address to my Thunderbird email set up. I have enabled POP/SMTP in zoho. I need a new, separate, inbox for this email address on Thunderbird.