All Products Support Forum

Have new HP AIO. Came with Chrome. First thing I did was delete Chrome. Went to Firefox. I love Firefox. Attempted to download. Blue status bar never completes. Checked in MS settings to allow all apps. Firefox button opens an empty browser window. Nothing works here. Thank You/Mike Owens

everyday when i get on my mac, Firefox acts as if I just installed it. I have to do the import of favorites and such.....sometimes it happens more then once on the same day, like if if it sets for a few hours it closes out. when I open it back up its like a new install.... Any ideas

I upgraded to 91.1.2 today and have been unable to open the program since. The program opens and I am asked to sign into Google for calendar sync but this window does not respond. Also the Preferences Tab is open which is not normal. The program hangs for about seven or eight minutes not responding and then crashes. The Crash ID is bp-96fabaaa-e5b9-4f12-841c-8a66e0210929 The program is using around 2.5 Gb of memory I have tried uninstall and reinstall but no success. I would like to go back to the old version but don't know how.

Hallo, This morning I was prompted to upgrade to Thunderbird 91, which does not run on my Mac because it has MacOs 10.11, and the new release requires 10.12. How can I downgrade to the previous release of Thunderbird? In fact, I cannot upgrade the operating system

Thank you

Every time I upgrade -- or attempt to upgrade TBird to a the next version -- I go through this crazy kabuki dance where it claims that I must reboot first because a previous upgrade hasn't concluded. So I reboot. And try to upgrade. Same message. I have Thunderbird installed on two machines .. both Windows 10... one is fairly new HP (7th gen i7); the other other is fairly old custom job (1st Gen i7). The HP is doing fine. It's the older machine that's having issues. My current version of TBird is 78.1.14 (32 bit), which when I check "About" I'm told it's the latest version. However, when I check About it says I am up-to-date. But my HP just updated to version 91.1.2. Seeing that and despite the message in "About" on this machine (not the HP) saying I'm on the latest version -- I downloaded 91.1.2 and tried to install it. No joy. Again .. the message that a previous update is pending and instructions to reboot. I've gone through this cycle twice and .. done both a hard (power cycle) and soft (restart) re3boot -- no change. WHAT is going on?? Thanks!

When i pull up google play to look at my list of apps firefox for android is aat rop of list showing its over 1GB in size?!? Why is that and should i uninstallit? (Its also showing beta version which i dont remember choosing as i dont like beta apps: here is screenshot

Moving profile from Thunderbird 78.14.0 (32bit) to 91.1.2 (64 bit on new pc). Does not recognize profile. Trying to move profile with no success. All Looks good but not working. Upgrade 32 bit on old pc to 64 bit first? Could use a suggestion. Looks like 78.14.0 shows as the current upgrade when I check. Could use a suggestion or three. Thanks

we can not complete set up of email. We have tried auto and manual set up. we have put in inbound and outbound info and system said it found configuration but still will not complete set up

OK I followed all the steps stated to backup my data/profiles but when I installed and updated my new laptop and then did the restore all my data was still gone, and Thunderbird keeps asking to make a new profile. I have lost a LOT of saved emails and am a little upset, what happened any ideas?

Hello, I would like to install an add-on from a file on my PC. The documentation says:

For advanced users: You can also install add-ons from a file. If you saved the installer file to your computer, (for example, an .xpi or .jar file) you can install the add-on using the gear icon in the upper-right area of the Add-on Manager Extensions panel. Select Install Add-on from file... from the menu, then find and select the file. My problem is that the gear icon does not appear anywhere on my panel.

There must be a new way to do it? Does anyone have a hint? My firefox version is 92.0.1 (64 bits).

Thanks!

About a week ago, Thunderbird started giving me messages about an invalid security certificate for start.thunderbird.net. I've installed it here on two x PC's (both running Windows 7) but the message only appeared on one system. By pressing the Help' menu item I realised that the 'good' system is running ver 78 but the one giving me the messages is back at around ver 24. I've pressed the option to update but it says that no updates are available (probably too far out-of-date...)

If I uninstall Thunderbird and install the latest version, will I lose all my emails or should the new version find them okay?

I have installed Thunderbird on the new computer. In accordance with remarks I have moved all accounts and data. Unfortunatelly I can't find how to move filters rules. I have lot of them.Can someone help me ?