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Failed to check for updates

I am running version 125.0.3 (64-bit) on Windows 11, and I can't check for updates and have to manually download each new version after given a popup telling me that the … (read more)

I am running version 125.0.3 (64-bit) on Windows 11, and I can't check for updates and have to manually download each new version after given a popup telling me that the latest Firefox update couldn't be installed. I've tried restarting the computer, tried running the Mozilla Maintenance Service, and installing the latest updates for Firefox and Windows 11. Nothing I've tried has worked, and no other help article has helped me thus far.

Asked by Ethan 3 weeks ago

Answered by Ethan 3 weeks ago

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Why ESR Updates on macos ventura?

Macos Ventura: Greetings, When I started getting msgs saying my browser was no longer supported, I checked my version. Firefox says i have v115esr and that it is "up t… (read more)

Macos Ventura:

Greetings,

When I started getting msgs saying my browser was no longer supported, I checked my version. Firefox says i have v115esr and that it is "up to date" - i.e. no update available at this time. I assumed I was getting the brush off from those web sites.

Why did Firefox not bring me up to v124? I get a "download update" probably once a month. It's been giving me a new variation of 115esr all along.

I've now downloaded 124 from your site. What do I need to do so that I stay current in the future? Thanks John

Asked by jnehera 1 month ago

Answered by James 1 month ago

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K-9 Mail - IMPORT SETTINGS

I wish to try K-9 Mail on my Android - eventually I want Thunderbird. When I start K-9 it offers me "IMPORT SETTINGS" and then says CHOOSE FILE. What file(s) do I need … (read more)

I wish to try K-9 Mail on my Android - eventually I want Thunderbird. When I start K-9 it offers me "IMPORT SETTINGS" and then says CHOOSE FILE. What file(s) do I need to bring over from my Thunderbird profile to get 1. the address book(s) and 2. the email account data?

Asked by Andrew Hunt 3 months ago

Answered by Andrew Hunt 3 months ago

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Cannot make FireFox run on new Windows 11

Hello I got a new Asus Vivobook Core i9 16G Ram I did the basic Windows 11 installation for the Laptop and installed TotalAV. After all Windows 11 updates passed, I wan… (read more)

Hello

I got a new Asus Vivobook Core i9 16G Ram I did the basic Windows 11 installation for the Laptop and installed TotalAV.

After all Windows 11 updates passed, I wanted to install FireFox anf got this issue: Firefox cannot start correctly (0xc0000022) after version ..

I tried several time to close all Firefox task, uninstall, remove all files from existing profiles (local, roaming, etc...) so as all files under "Programs"". I made sure to get the latest code, but I always get back to this issue.

While opening FireFox, I immediatly get a Crashed Tab reported. Even the Settings are not opening in a Tab.

I even tried to use a older version. Same issue... Never the less I can Update the older version in "About FireFox".

After update I see 122 installed

I used FireFox for many years, and wanted to continue.. In the meantime I installed Opera

Any help is appreciated. Thank you in advance Laurent

Asked by laurent.zotto 4 months ago

Answered by laurent.zotto 4 months ago

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CAN NOT find the file path location of Firefox.exe application.

Hello, James here. I CAN NOT find the Firefox application file location. There is no option to show file path upon right click of the desktop icon and I can not locate i… (read more)

Hello,

James here. I CAN NOT find the Firefox application file location. There is no option to show file path upon right click of the desktop icon and I can not locate it in File Explorer. I have done an entire (C:) drive search and turned up nothing. C:\Users\(username)\AppData\Local\Mozilla Firefox does not exist in my file system. I am at a loss here and it's driving me bonkers!

Asked by jbab52 3 months ago

Answered by Paul 3 months ago

  • Solved

Sent Message Error

Following automatic update to Thunderbird 115.7.0 on my MacBook Pro laptop (11,4 - 15 in. 2015, OS 10.13.6), Thunderbird suddenly stopped sending messages out of my prima… (read more)

Following automatic update to Thunderbird 115.7.0 on my MacBook Pro laptop (11,4 - 15 in. 2015, OS 10.13.6), Thunderbird suddenly stopped sending messages out of my primary e-mail account (Spectrum Road Runner). Upon clicking Send, the progress bar displays momentarily, then disappears and the following "Send Message Error" appears: "Sending of the message failed. An error occurred while sending mail. The mail server responded: <r*******@twcny.rr.com> sender rejected. The email address you are sending as must match the email address you used to auth. Please check your SMTP settings. AUP#Out-1500. Please verify that your email address is correct in your account settings and try again." Consultation with Spectrum Road Runner tech support confirmed that the problem is not on Spectrum's end. Thunderbird account settings seem to be in order. Curiously, though, I have three other "profiles" in Thunderbird e-mail (two locally hosted by a small firm and one aol.com) and all three function normally, including sending. Any insights would be most appreciated, as such tech problems are way above my pay grade. Thank you.

Asked by Ronald L. 4 months ago

Answered by Matt 4 months ago

  • Solved

I thought I could create a brand new email account here, but...

Totally confused here. Thunderbird wants me to use my current email (a gmail account) which I do not want. I thought by getting Thunderbird I could just create a brand ne… (read more)

Totally confused here. Thunderbird wants me to use my current email (a gmail account) which I do not want. I thought by getting Thunderbird I could just create a brand new email (No, I do not want to buy a domain name!) and do something like blah-blah.blah@thunderbird.com. Looks like I was completely mislead by an article on doing what I really need.

If I have to use my current gmail address, then what is the point of getting Thundebird?

If I cannot do what I need on Thunderbird, I want my donation back. Anyone know how I can do that? I can't find an answer to that anywhere.

Sorry if I sound snarky here. It's because of my highly increased level of frustration. Thank you for your time, and any assistance you could provide would be greatly appreciated.

Asked by Tom Harrington 2 months ago

Answered by david 2 months ago

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  • Archived

Stop auto-download for Version 98.0.1 (64-bit)

Hi, new updates on Version 98.0.1 quite a hassle for me. It auto-download all my files even when I just want to view. Is there any other way to disable this feature? I op… (read more)

Hi, new updates on Version 98.0.1 quite a hassle for me. It auto-download all my files even when I just want to view. Is there any other way to disable this feature? I opened Setting>Download but there is no disable button or checkbox for that. Please help me. Thank you in advance.

Asked by miszluuna 2 years ago

Answered by Terry 2 years ago

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  • Archived

How can I sync email between different T'bird installations?

I guess this could be considered "migration"... How can I sync the email between different machines, as & when I switch to use of a different installation of Thunderb… (read more)

I guess this could be considered "migration"... How can I sync the email between different machines, as & when I switch to use of a different installation of Thunderbird?

Here's my current setup: I have 2 laptops, and each is set up as a dual-boot with both Windows 10 Pro, and AntiX Linux. That makes a total of 4 operating systems, and I have Thunderbird installed on all 4.

I'm not sure how useful this is, for framing an answer to my question re. syncing, but here's extra info: I keep all my personal data on encrypted external hard drives, which I access using VeraCrypt. External is so I never lose my data if a given machine dies. Encrypted is so, even if the physical external hard drive is stolen, they can't steal the personal data. (I maintain a cloned backup external drive.) Today, I chose a location on the primary external hard drive, and created a folder named "Thunderbird email". I'm using the AntiX v19.4 OS right now, so I've set that new folder as the Local Folders location within this installation of Thunderbird.

I got this far, and then realized I need some guidance from more experienced users. So, I located this support page, and signed up for asking my questions about Thunderbird. Thanks in advance, for any help you can give me.

Asked by scruffyeagle 2 years ago

Answered by scruffyeagle 1 year ago

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  • Archived

unable to get out of S mode in Windows

I bought this laptop because it had Windows 10 so I could download firefox, The laptop immediately updated to Windows 11, no way to stop it. I am locked out of my microso… (read more)

I bought this laptop because it had Windows 10 so I could download firefox, The laptop immediately updated to Windows 11, no way to stop it. I am locked out of my microsoft account, have been for years. How do I get firefox downloaded ?

Asked by RevJim 2 years ago

Answered by Dropa 2 years ago

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  • Archived

How do you reorganize the order of the folders (accounts) in thunderbird

Hi, I've recently upgraded to the 91 version and the order of the account folders have changed. i.e. the email folders and the off-line personal folders are no longer … (read more)

Hi,

I've recently upgraded to the 91 version and the order of the account folders have changed. i.e. the email folders and the off-line personal folders are no longer in their previous order. How would I change the order.

I tried moving them, but they return to their original position after every reboot of thunderbird 91.

Additionally, is there any good docs about folder paths to learn more about archiving or default settings.

Thanks,

Asked by Vince 2 years ago

Answered by Toad-Hall 2 years ago

  • Solved
  • Archived

Migrating from Eudora OSE to Thunderbird

I'm trying to help an elderly friend move from Eudora OSE to Thunderbird. I found this closed thread on the forum - and I want to know 'how to back up the Eudora OSE Prof… (read more)

I'm trying to help an elderly friend move from Eudora OSE to Thunderbird. I found this closed thread on the forum - and I want to know 'how to back up the Eudora OSE Profile' - or any other help you can give re migrating from Eudora OSE to Thunderbird. (She has thousands of old emails.)

The tech person said,

"May I suggest, back up your OSE Profile, and give it a try.

And the other replied: "I took the tech's suggestion Backed up Euroda files and simply installed Thunderbird VOILA ! When I launched Thunderbird it simply accessed the same files and file structure (and settinge/etc) as Eudora and I didn't have to do anything ... awesome !"

Asked by rache1 2 years ago

Answered by david 2 years ago

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  • Archived

Thunderbird Version Update

Support page indicated e-mail migration from Outlook had to be in Version 31.8, then allow Thunderbird to automatically update to latest version. Successfully completed … (read more)

Support page indicated e-mail migration from Outlook had to be in Version 31.8, then allow Thunderbird to automatically update to latest version. Successfully completed migration to version 31.8, however the About Thunderbird window states that "Thunderbird is up to date" and "You are currently on the release update channel." It does not automatically update to anything.

Alternatively tried changing profile pointing, also moving Local Folders mail to profile folder for updated version 91.4.1 also installed on computer without success.

Any way to convince 31.8 to update?

Asked by gusm93726 2 years ago

Answered by Toad-Hall 2 years ago

  • Solved
  • Archived

why is ff failing to import anything from MS Edge?

I am following all the instructions. It has continued to fail for the past year. I've uninstalled ff and reinstalled ff. I've tried creating new profiles. I can import ev… (read more)

I am following all the instructions. It has continued to fail for the past year. I've uninstalled ff and reinstalled ff. I've tried creating new profiles. I can import everything into Chrome or from Chrome to MSE, but NOTHING will import into ff from any other browser.

Asked by lolaiii 2 years ago

Answered by cor-el 2 years ago

  • Solved
  • Archived

Backed up profile into new computer not recognized

I got a new pc so I copied the thunderbird file from the old pc to an usb following the instructions in this site. I copied back into the new pc (thunderbird) without cre… (read more)

I got a new pc so I copied the thunderbird file from the old pc to an usb following the instructions in this site. I copied back into the new pc (thunderbird) without creating a new account and nothing. I did it creating a new account and nothing. installed and reinstalled thunderbird and copied just the profile folder and nothing, copied just the local folder and nothing , thunderbird always open asking to set up a new account and old profile doesn't get recognized. I need help please cause I don't want to loose my saved mails. I have tried many options stated in this web siete but none of them seems to work. it is very frustrating that such a simple solution from here it doesn't work.

Asked by fantom305 2 years ago

Answered by fantom305 2 years ago

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  • Archived

How do I use the field/column mapping box when importing an address book from gmail?

When I try using the box to align fields (First Name, Last Name, etc.) I get a couple of lines to match up and then after that as I continue they all start to float aroun… (read more)

When I try using the box to align fields (First Name, Last Name, etc.) I get a couple of lines to match up and then after that as I continue they all start to float around. What is the method for setting the left side with the right side of the box? I'm importing my address box from Gmail.

Asked by fulton1 2 years ago

Answered by Matt 2 years ago

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  • Archived

Firefox sign in page won't open

I just needed to reset my kindle hd 10 to factory. When I try to sign in to firefox in order to sync bookmarks, the page won't open but only spins. I was able to sync boo… (read more)

I just needed to reset my kindle hd 10 to factory. When I try to sign in to firefox in order to sync bookmarks, the page won't open but only spins. I was able to sync bookmarks when I bought the kindle in December. Thanks.

Asked by jdmozilla 2 years ago

Answered by Paul 2 years ago

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  • Archived

Migration of email messages to new PC

Dear TB helpers, I have a migration problem for email messages needing to be transferred please to a new PC. They resided in my previous TB within local folders, i.e., on… (read more)

Dear TB helpers, I have a migration problem for email messages needing to be transferred please to a new PC. They resided in my previous TB within local folders, i.e., on my old PC.

Having backed them up by copying and pasting the old profile (and all its contents) on to an external HDD, I have also recopied the profile to a desktop folder on the new PC. It has a lot of sbd suffix folders and msf subfolders and many items with a name but no suffix.

The newly installed TB (IMAP method for my gmail address) on the new PC has a different 8-character ID as the default user new profile, i.e., different from the 8-character ID for the TB profile on the old PC.

Can the old email messages be added to the new TB local folders in the new PC under the new profile by following certain simple steps? I would not want to lose these 25 GB of messages as some could be needed for future reference. Just looking for continuity really but do not trust my knowledge of TB.

Regards, Bill 30may22.

Asked by billhoodless 2 years ago

Answered by billhoodless 1 year ago